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Problems with audio?

The simplest solution in most cases is to simply update to the latest version of your current audio player. Pretty much every audio player out there can play streaming MP3's. If you have an old version, or if it has become corrupted, it may not handle the format correctly.

Below is a list of Frequently Asked Questions and their answers.

How do I play the story files?
How do I play other audio?
With AOL 6.0, I get an error when I try to listen to the story. What's wrong?
Why the change from Real format?
Where can I get more information about MP3s?
Where can I find a free MP3 player?

How do I play the story files?

To play the audio files that accompany the stories, you need a program that knows how to play MP3 audio files. You also need a web browser, and an Internet connection, but if you're reading the story or this page you must already have them. There are several free players available for most computer platforms. Several are listed below. If you don't have a player already installed, you'll need to download one and install it. Once installed, you can click on the "Listen to this story" link, and the story will start playing.

Your browser must know that a player program is available to send the file to. This is normally taken care of during the installation of the player. If the browser has forgotten or been confused, reinstalling or updating the software will typically fix the problem.

How do I play other audio?

Other audio on the site works just like playing the story files. However, some of these links go to actual live streams. Unlike the story files, which you can download and play later, certain of these files are like a radio station that you tune into. So don't try to download these before you listen! They'll fill your whole disk and still not be through!

With AOL 6.0, I get an error when I try to listen to the story. What's wrong?

AOL 6.0 includes the AOL Media Player, a subset of the functionality of WinAmp, that is, well, broken. Our "Listen to this story" link takes you to a small playlist file that contains the address of the actual MP3 file. The AOL Media Player doesn't understand this convention. You have two choices.

1. Click on the "Download the MP3 file" link instead.
AOL Media Player will stream the file for you like the other link should. You'll have to right-click this link and choose "Save Target as..." is you want to actually save the file.

2. Disable AOL Media Player and use another Media Player
To disable AOL Media Player, do the following:
Click on "Settings" in the AOL Toolbar.
Choose "Preferences" from the menu.
Click on the "Multimedia" link.
Uncheck "Use AOL Media Player for supported file types"
Click "Save"
If you already have another Media Player (WinAmp, Windows Media Player, RealPlayer, etc.) installed, it should now work normally. If not you can install one now, or update an older version.

Why the change from Real format?

Previously we provided story links and some other audio links in Real format. While this was an effective audio format, it was proprietary and required all users to download Real.com's RealPlayer to use. The MP3 format we're now using works just fine with the current versions of RealPlayer, as well as with software that ships with almost all current computers, and with software that is available for operating systems for which no RealPlayer existed.

Where can I get more information about MP3s?

Here are some links to non-NASA websites that have information and how-tos on listening to MP3 audio: MP3.com, CMJ, Cajun and Zydeco Radio Guide, and MP3-It

*Disclaimer: NASA makes no endorsement and offers no evaluation of any vendor's products, whether listed here or not.

Free Windows Audio Players Link
iTunes  from Apple. Plays MP3s and acts a a podcast client. Come bundled with QuickTime Player.
Get Quicktime
RealPlayer Basic  from RealNetworks. Used for displaying highly compressed, streaming video and audio. RealPlayer Plus is much more obviously displayed, but look carefully and there is a link to the free Basic player.
Get Real Player
VLC is a multimedia player available on just about any platform you can think of.
Get Windows media player
Windows Media Player from Microsoft. This one comes with Windows. Plays static and streaming MP3 files, among many others, including some proprietary Microsoft formats.
Get Windows media player
WinAmp from Nullsoft. Streams all kinds of MP3 content, accepts many plugins and skins.
Get WinAmp
Free Macintosh Audio Players
Link
iTunes  from Apple. Plays MP3s and acts a a podcast client. Come bundled with QuickTime Player.
Get iTunes
RealPlayer Basic  from RealNetworks. Used for displaying highly compressed, streaming video and audio. RealPlayer Plus is much more obviously displayed, but look carefully and there is a link to the free Basic player.
Get Real Player
VLC is a multimedia player available on just about any platform you can think of.
Get Windows media player
Free Linux/UNIX Audio Players
Link
RealPlayer Basic  from RealNetworks. Used for displaying highly compressed, streaming video and audio. RealPlayer Plus is much more obviously displayed, but look carefully and there is a link to the free Basic player.
Get Real Player
VLC is a multimedia player available on just about any platform you can think of.
Get Windows media player
Free Audio Players for other OS's
Link
VLC is a multimedia player available on just about any platform you can think of.
Get Windows media player
Windows Media Player from Microsoft. Plays static and streaming MP3 files, among many others. Supports Pocket PC, Handhelp PC, and Palm-size PC.
Get Windows media player

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last updated June 19, 2001

Curator: Bryan Walls
NASA Official: John M. Horack