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Low Income Home Energy Assistance Program skip to primary page content assistance with heating and cooling costs
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Frequently Asked Questions (FAQs)

Consumer Information

Here you can find useful information about the Low Income Home Energy Assistance Program (LIHEAP), answers to commonly asked questions, agencies to contact for LIHEAP assistance, and other useful resources for energy-related topics. Additional information about the LIHEAP program is available in our LIHEAP brochure.

Applying for LIHEAP assistance

Unlike some Federal programs, applications, eligibility rules, types of assistance, and benefit levels can vary greatly among LIHEAP programs. The Federal government does not send or take applications for LIHEAP assistance. For information on applying for LIHEAP assistance, please contact your:

You may want to contact the National Energy Assistance Referral (NEAR) project. NEAR is a free service for persons who want information on where to apply for LIHEAP help. NEAR can be contacted by e-mail energy (please include your city, county and state along with your e-mail message) or by using NEAR's toll-free phone number 1-866-674-6327 (or 1-866-NRG-NEAR).

If you are interested in other Federal benefits that you may qualify for, please visit the following web sites:

  • An overall resource for consumers on a variety of topics can be found at

  • is the Federal government's benefits web site. This is a free, confidential tool that can help you find government benefits that you may be eligible to receive.

Health and Safety

Adequate home heating and cooling are a necessity of life. The inability to heat or cool your home adequately can put persons in your home at risk for health and safety problems.

Resources for Consumers

The following Federal consumer resources about home energy-related topics are available: