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A Guide to Developing Public-Private Partnerships
In Child Support Enforcement
CONTENTS
ACKNOWLEDGEMENTS
CHAPTER 1
PRIVATIZATION IN CHILD SUPPORT ENFORCEMENT
PURPOSE OF THE GUIDE
THE TREND TOWARD PRIVATIZATION
OVERVIEW
CHAPTER 2
PRIVATIZATION, COMPETITION, AND PARTNERSHIP
WHAT IS PRIVATIZATION?
Contracting Out is the Most Feasible
Option for Child Support Enforcement
Why Privatize Child Support Enforcement
Services?
Public Officials Must Carefully Weigh
the Arguments For and Against Privatization
WHAT IS COMPETITIVE GOVERNMENT?
Three Types of Competition
Public-Private Competition May Improve
Child Support Enforcement
WHAT IS A PUBLIC-PRIVATE PARTNERSHIP?
Public-Private Partnership in Child Support
Enforcement
Guidelines for Creating Public-Private
Partnerships
CHAPTER 3
MAKING THE PRIVATIZATION DECISION
A SAMPLER OF CHILD SUPPORT PRIVATIZATION
DECISIONS
THE POLITICAL AND EMOTIONAL CLIMATE OF
PRIVATIZATION
THE CONTROVERSY CONTINUUM
STRATEGIC PLANNING: THE KEY TO BETTER
DECISIONS
CHAPTER 4
MAKING BETTER PRIVATIZATION DECISIONS
STEP 1: FOCUS ON OUTCOMES
Customer Outcomes
System Outcomes
STEP 2: IDENTIFY THE CANDIDATES FOR
PRIVATIZATION
Analyze the Current Situation
Identify the Alternatives
Compare Costs
Select an Option
CHAPTER 5
GAINING SUPPORT FOR THE DECISION
STEP 3: CONSIDER THE NEEDS, CONCERNS,
AND RIGHTS OF CURRENT PUBLIC EMPLOYEES
Keeping Public Employees Informed
Involving Workers in the Decision and
Getting Buy-in
Ensuring Fair Treatment of Current Workers
STEP 4: BUILD AND MAINTAIN SUPPORT
FOR THE PRIVATIZATION DECISION
Elements of a Communications Strategy
Building Support for Privatization in
Child Support Enforcement
CHAPTER 6
DESIGNING AN EFFECTIVE RFP
STEP 5: DESIGN THE PRIVATIZED SYSTEM
ESTABLISHING THE FRAMEWORK FOR PRIVATIZATION
Type of Service and Contract Length
Implementation Strategies
Number of Partners
Type of Partners
DECIDING HOW THE SYSTEM WILL OPERATE
ANTICIPATING THE IMPACT ON THE TITLE IV-D
AGENCY
STEP 6: WRITE AN RFP THAT PROMOTES
RESULTS THROUGH PARTNERSHIP 6-13
ELEMENTS OF AN EFFECTIVE RFP
Why an RFP?
Basic Elements of an RFP
RFPs FOR FULL-SERVICE CONTRACTS
The RFP Document
Exceptions to the Standard RFPs
WRITING AND REVIEWING THE RFP
STEP 7: MANAGE THE BID SOLICITATION
PROCESS CAREFULLY
OVERARCHING PRINCIPLES OF CONTRACTING
OUT
Openness
Fairness
MANAGING THE SOLICITATION PROCESS
The Compressed Timeframe
Suggestions for Better Managing the Process
THE PROPOSAL EVALUATION PROCESS
Suggestions for Improvement
CHAPTER 7
DESIGNING AN OUTCOME-FOCUSED CONTRACT
STEP 8: DESIGN A PERFORMANCE-BASED
CONTRACT TO IMPROVE OUTCOMES
SELECTING PERFORMANCE MEASURES
Types of Performance Measures
Performance Indicators for Child Support
Enforcement Services
Recommended Measures
PAYMENT AND INCENTIVE SYSTEMS
Objectives of a Payment and Incentive
System for Child Support Enforcement
How States Have Structured Payments and
Incentives
Percentage-of-Collections Models
Fixed Fee Plus Incentives
Advantages and Disadvantages of Various
Payment Models
Other Models to Consider
Contracting and Federal Incentive Funding
USING THE CONTRACT TO BALANCE RISKS
Provisions Commonly Included to Reduce
Public Risk
Special Provisions of Child Support Enforcement
Contracts
Balancing the Risk for the Contractor
DEVELOPING CONTINGENCY SERVICE PLANS
CHAPTER 8
MANAGING THE TRANSITION AND THE CONTRACT
STEP 9: PREPARE A DETAILED TRANSITION
PLAN TO AVOID SURPRISES
Tips for a Successful Transition
Transition at the End of Contract
STEP 10: DEVELOP A COMPREHENSIVE MONITORING
SYSTEM
Three Main Components of a Monitoring
System
Who Should Monitor?
Handling Customer Complaints
STEP 11: MANAGE FOR RESULTS
Delegating Management Authority
Managing for Results in Child Support
Enforcement
STEP 12: KEEP COMPETITION ALIVE
Competition During Bidding and Rebidding
Promoting Ongoing Competition
REFERENCES
EXHIBITS
Exhibit 1-1: Steps to Developing Public-Private
Partnerships
Exhibit 2-1: Ten Types of Privatization
Exhibit 2-2: Arguments For Privatization
Exhibit 2-3: Arguments Against Privatization
Exhibit 4-1: Market Analysis
Exhibit 4-2: Cost Categories
Exhibit 5-1: Working for a Private
Contractor: Opportunity vs. Security
Exhibit 6-1: Twelve Elements of a
Well-Written RFP
Exhibit 6-2: State Responsibilities
for Full-Service Contracts
Exhibit 6-3: Examples of Contractor
Responsibilities
Exhibit 6-4: Ten Principles of Open
Bidding
Exhibit 6-5: Eight Principles for
Fair Public-Private Competition
Exhibit 8-1: Tips for a Successful
Transition
Exhibit 8-2: Promoting Competition
During the Bid/Rebid Process
FIGURES
Figure 3-1: Controversy Continuum
Figure 4-1: Outcomes of Child Support
Enforcement
Figure 5-1: Steps to Minimize Effects
of Privatization on Employees
Figure 6-1: Components of the Establishment
Process
Figure 6-2: Subcomponents of the Establishment
Process
Figure 8-1: Relative Degrees of Authority
TABLES
Table 4-1: Cost Comparison Chart
Table 7-1: Primary Performance Measures
for Child Support Programs
Table 7-2: Performance Measures for
Five Child Support Service Components
Table 7-3: Payment Terms for Full-Privatization
Contracts
Table 7-4: Advantages and Disadvantages
of Current Payment Models for Full-Service Privatization Contracts
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