Office of Thrift Supervision

Consumer Brochures

• Foreclosure Rescue Scams: How to Avoid Becoming a Victim
  482037.pdf (101.1 KBs)
• You Have the Power to Stop Identity Theft
  4820291.pdf (61.8 KBs)
• Consumer Complaint Guide
  

  How to File a Complaint

  4809245.pdf (36.1 KBs)
• Consumer Handbook on Adjustable Rate Mortgages
  48981.pdf (4.8 MBs)
• Protecting Yourself from Overdraft and Bounced-Check Fees
  48952.pdf (304.3 KBs)
• Phishing Scams: Internet Pirates Are Trying to Steal Your Personal Financial Information
  

  This brochure is designed to help bank and thrift customers recognize and avoid the scam commonly known as "phishing," which involves attempts to improperly gain access to personal financial information such as account numbers and passwords using e-mail and the Internet.

  48950.pdf (223.6 KBs)

A Consumer’s Guide to Mortgage Refinancing (Link to External Website)
(English Version) 

Helps you answer the questions “Should I, can I, and how do I refinance my mortgage loan?” Includes worksheets to help you determine whether refinancing will pay off for you and to help you shop for a mortgage loan to fit your financial situation. Also includes tips to help you through the refinancing process.

Putting Your Home on the Loan Line is Risky Business (Link to External Website)
(English Version)

Putting Your Home on the Loan Line is Risky Business (Link to External Website)
(Spanish version)