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Is there really a person on the other end? |
A: |
Yes. NCI's LiveHelp Service is staffed by real people. By typing, you will have a live conversation with an Information Specialist. |
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Q: |
Who are the people on the other end? |
A: |
They are Information Specialists with knowledge of NCI information, publications, Web sites, as well as other information about cancer and cancer-related resources. |
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Q: |
What kind of information is available through NCI's LiveHelp Service? |
A: |
LiveHelp Information Specialists can answer your questions about cancer and provide help in navigating NCI Web sites. Information about how to stop smoking is also available. |
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Q: |
Do the people on the other end know who I am? |
A: |
No. NCI's LiveHelp Information Specialists will only know what Web page you were on when you clicked the LiveHelp button, and whatever you tell them. They have no way of getting any other information about you. However, you should not provide any information that identifies you. Information sent over the Internet may not be secure. |
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Q: |
Can someone else on the Internet listen in? |
A: |
No. The session is one-on-one only. NCI's LiveHelp Service is not a "chat room." In addition, your LiveHelp session is encrypted (similar to when you use a credit card on a Web page) for extra security. |
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Q: |
Do I need additional software to use NCI's LiveHelp Service? |
A: |
No. LiveHelp works within the browser on your computer. |
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Q: |
Can I get a computer virus using NCI's LiveHelp Service? |
A: |
No. LiveHelp can only send text to your computer, so it is impossible to send a virus. |
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Q: |
Can I get the same information by telephone? |
A: |
Yes. Within the United States, our Cancer Information Service, at 1-800-4-CANCER (1-800-422-6237), is available to answer cancer- or tobacco-related questions Monday through Friday, from 9:00 to 4:30 local time. |