ALCOAST 124/09
COMDTNOTE 1710
SUBJ:  MWR USER SURVEY RESULTS
A. COMDT COGARD WASHINGTON DC 051758Z MAY 08/ALCOAST 217/08
1. PER REF A, THE OFFICE OF EXCHANGE AND MWR, COMDT (CG-103),
DEVELOPED AN ON LINE SURVEY TO ASSESS HOW WELL MWR PROGRAMS AND
FACILITIES WERE MEETING ELIGIBLE PATRONS NEEDS AND INTERESTS.
OVER 2,100 INDIVIDUALS RESPONDED TO THE SURVEY.  ALTHOUGH THE
SURVEY WAS AVAILABLE TO ALL ELIGIBLE MWR PATRONS, OVER EIGHTY
PERCENT WERE COMPLETED BY ACTIVE DUTY PERSONNEL AND OVER NINETY
EIGHT PERCENT OF THE SURVEYS RECEIVED WERE FROM COAST GUARD
MEMBERS.
2. SURVEY RESULTS:
  A. SIXTY ONE PERCENT OF THE RESPONDENTS WERE FROM OPERATIONAL
COMMANDS.
  B. FITNESS CENTERS, GYMNASIUMS, AND INFORMATION, TICKETS AND TOUR
PROGRAMS WERE IDENTIFIED AS THE TOP THREE MWR PROGRAMS.
  C. THE MAJORITY USING FITNESS CENTERS AND GYMNASIUMS USE THEM
SEVERAL TIMES PER WEEK.
  D. MOST RESPONDENTS USE MWR FACILITIES BECAUSE THEY COST
LESS THAN OFF BASE FACILITIES.
  E. MOST MWR FACILITIES, SERVICES, AND PROGRAMS ARE MEETING THE
EXPECTATIONS OF OUR CUSTOMERS, NOT EXCEEDING THEM WHICH IS OUR
SERVICE-WIDE GOAL.
  F. OUR RESPONDENTS WOULD USE OUR PROGRAMS AND FACILITIES MORE IF
THERE WERE MORE VARIETY, MORE AVAILABILITY, AND THE QUALITY WAS
IMPROVED.
  G. MOST RESPONDENTS INDICATED THAT CONCERTS, OUTDOOR RECREATION,
AND FIRING RANGES WERE OF INTEREST TO THEM AS NEW ACTIVITIES AND
PROGRAMS TO CONSIDER.
  H. ABOUT TWENTY PERCENT OF THE RESPONDENTS DO NOT HAVE ACCESS TO
A COMPUTER/INTERNET OUTSIDE OF WORK.  A MAJORITY OF THE RESPONDENTS
THAT USE THE INTERNET DO SO FOR RECREATIONAL/PROFESSIONAL GROWTH
PURPOSES.
3. IN GENERAL TERMS, OUR MEMBERS REGULARLY USE OUR MWR FITNESS
EQUIPMENT AND GYMNASIUMS, BUT WANT BETTER QUALITY, VARIETY, AND
CONDITION OF MWR EQUIPMENT AND FACILITIES.  FINALLY, OUR PATRONS
USE THE INTERNET FOR RECREATIONAL PURPOSES TO A SIGNIFICANT DEGREE.
THE RESULTS OF THE SURVEY CONTAIN A WEALTH OF DATA THAT MAY BE USED
BY COMMANDS TO IMPROVE THEIR LOCAL MWR PROGRAMS.  A COMPLETE
COMPILATION OF THE SURVEY RESULTS MAY BE FOUND AT THE COMDT
(CG-103) MWR WEB SITE AT WWW.USCG.MIL/MWR/DOCS/MWRDATA.XLS.
4. THIS WAS OUR FIRST ATTEMPT AT A SERVICE-WIDE MWR SURVEY.  THIS
INITIAL SURVEY GAVE US SOME GOOD DATA TO HELP US FOCUS SCARCE
APPROPRIATED AND NONAPPROPRIATED FUND RESOURCES IN ACCOMPLISHING
THE READINESS AND RETENTION MISSION OF OUR MWR PROGRAM.  THANK YOU
TO ALL WHO PARTICIPATED IN THIS SURVEY.
5. RADM JODY A. BRECKENRIDGE, ASSISTANT COMMANDANT FOR HUMAN
RESOURCES, SENDS.
6. INTERNET RELEASE AUTHORIZED.