Technical Support Services
Provided by Administrative Operations Service Offered to: All Federal Agencies
Contact: 301-443-2585; cservices@psc.gov Conference rooms at the customer’s disposal, state-of-the-art equipment for quality audiovisuals, and experienced staff for great customer service add up to a successful meeting. The PSC Conference Center offers 15 meeting rooms, located at the Parklawn Building, which can accommodate training sessions, conferences, meetings, and special events of various sizes. Conference staff work side-by-side with customers to coordinate every detail of the event to ensure their satisfaction. Services offered include: - Logistic coordination
- Telephone and Local Area Network accessibility
- Audio video recording
- Video teleconferencing
- Tape duplication
- Conference equipment (e.g., LCD and slide projectors, projection screens and laser pointers, VHS and DVD players, microphones, conference telephones, lecterns, and flip charts)
- Satellite downlink services
Performance: 95% of conference room and/or equipment reservations will be confirmed via e-mail within 1 business day of request. E-mail will contain complete reservation requirements (e.g., required: time, date, and room; room setup; and audio visual equipment). Rates: Large Conference Room: $145.11 per hour Small Conference Room: $45.40 per hour DVD Tape Duplication: By agreement Video Teleconferencing: By agreement Note: A charge of 25% of the reservation cost will be accessed for any cancellation not made within 24 hours of the scheduled reservation. Top of Page
Provided by Information and Systems Management Service Offered to: HHS
Contact: 301-594-0545; lisa.sneed@psc.hhs.gov The Departmental Forms Management Program reviews, clears, numbers, and controls inventory for all official forms used within the Department. In addition, the program ensures that forms are in compliance with policies including Section 508 compliance. The program also issues form clearances required and/or mandated by the Office of Management and Budget, Chief Information Officer, Information Technology Service Center, Freedom of Information Act (privacy), and Records Management offices. Services offered include: - Developing Department-wide initiatives, policy, and procedures governing the program
- Serving as the focal point for HHS in the implementation of the President’s Management Agenda E-Forms Initiative
- Providing technical assistance and training to Operating Division Forms Management Officers
Performance: 95% of customer requests to create, modify, or delete Departmental forms will be processed within 3 days of receipt, and an e-mail notification will be sent back to the customer. Rate: $10.72 per Full-Time Equivalent per year Top of Page
Provided by Information and Systems Management Service Offered to: All Federal Agencies
Contact: 301-594-3185; ralph.russell@psc.hhs.gov
(Photography): 301-443-1090; cathy.brown@psc.hhs.gov The Graphic Arts team of the Visual Communications Branch is a one-stop shop for all visual communication needs. The team offers its customers consultation, design, writing and editing, layout, and production services for a wide variety of products that include: - Brochures
- Posters
- Web design
- Publications
- Exhibits
- Displays
- Presentations
- Signs
- Awards
- Flyers
- Plaques
- 508-compliant forms analysis and design
- Conference materials
Photography services include only: - Special events
- Employee-of-the-month plaques
- Official portraits
- Passport photographs
- Film processing for color as well as black-and-white film
- Processing and mounting of 35mm slides
Performance: 95% of all customers’ orders will be assigned to a Specialist within 3 business days of receipt and an e-mail notification will be sent back to the customer. Rate: $101.25 per hour* *Plus actual overtime, travel, contract charges, and other related expenses. Expedited orders will be charged with a 25% surcharge. Special Note to Graphic Arts Customers: We do not honor requests for caricature drawings of personnel. All other requests for personal-type awards, such as retirement plaques and customized items, should follow your Agency’s internal policies and/or regulations. If you are unsure of these rules, please check with your Agency’s Ethics Officer prior to submitting requests for service to PSC. Top of Page
Provided by Administrative Operations Service Offered to: All Federal Agencies
Contact: 301-443-2447; bobbisue.cline@psc.hhs.gov Mail Operations offers metering and twice-daily interoffice delivery and pickup of all categories of Government documents or packages to the Parklawn Building, outbuildings, and Southwest Complex offices in Washington, DC. Services offered include: - Registered and certified mail
- Messenger and transportation services
- Interagency, special, and foreign mail service
- Small-package carrier and overnight delivery
Performance: 99% of properly addressed incoming and outgoing mail will be processed within 1 business day of receipt. 97% of metered mail requests will be delivered to the U.S. Postal Service (USPS) with correct and legible postage affixed during any 30-day reporting period. Rate: $0.21 per mail piece* *Plus actual postage cost (USPS, small-package carrier) Top of Page
Provided by Information and Systems Management Service Offered to: All Federal Agencies
Contact: 301-443-6740; diana.mathews@psc.hhs.gov The Printing Procurement Service of the Visual Communications Branch (VCB) ensures that customers’ print orders are completed in accordance with rules and regulations set forth by the Congressional Joint Committee on Printing and other guidelines. At the same time, the service delivers a high-quality product in a cost-efficient way. The service saves customers time by procuring printing orders utilizing term contracts, simplified purchase agreements, and Government Printing Office contract services. Services offered include: - Providing technical advice, assistance, and estimates in all aspects of preplanning, including composition and layout of publications and forms
- Using professional page-layout programs
- Selecting paper stock, ink, and production methods
- Developing highly technical printing and binding specifications for all types of products
- Determining the appropriate class of mail for distribution in compliance with postal regulations
- Developing delivery schedules and informing the customer about their effect on cost
- Providing monthly reports to all customers on bid costs associated with printing procurement orders
Performance: 95% of customers’ orders received will be procured within 4 business days of receipt, and an e-mail notification will be sent back to the customer confirming that the order has been processed. Rate: 11% of actual procured value of the order* *Expedited orders will be assessed an additional 5% fee of procured value of the order Top of Page
Provided by Information and Systems Management Service Offered to: All Federal Agencies
Contact: 301-443-8600; mike.pravlik@psc.hhs.gov Understanding and managing telecommunications needs and costs can be challenging. The Telecommunications Management Service understands customer requirements and develops solutions to fulfill those needs, allowing customers to manage costs and improve productivity. By establishing and managing partnerships with customers and vendors, and acting as a liaison with customer telecommunications managers, the service enables the customer to focus on core endeavors. In addition, the service co-chairs the customer-based Steering Committee. Services offered include: - Management of the voice mail system
- Centralized, error-free billing for telecommunications dial-tone, voice mail, adds/moves/changes, and telecommunications equipment
- Monitoring of vendor invoices to ensure accuracy and contract compliance
- Management of desktop maintenance
- Evaluation of proposals from contractors to provide state-of-the-art equipment and services
- Management and oversight of domestic and international long-distance services
Performance: 95% of all trouble calls will be cleared within 1 business day of receipt. Rate: $37.68 per line per year* *Plus actual cost of equipment and service usage Top of Page
Provided by Information and Systems Management Service Offered to: All Federal Agencies
Contact: 301-443-8600; mike.pravlik@psc.hhs.gov In the ever-evolving world of telecommunications, having a system that meets current voice and data demands requires experience. The Telecommunications team offers Federal Agencies located within the National Capital Region expertise on technical design and support for customer systems. The result: Customers walk away with cost-effective, responsive, and flexible telecommunications products and services. Services offered include: - Voice mail services
- Voice telecommunications technical design and support
- Domestic and international calling cards
- Toll-free services
- Domestic long-distance and international long-distance connectivity
- Advice and assistance for audio conference calls
- Advice and assistance on customer billing issues resulting from direct bills from vendors
Performance: 95% of telephone service requests involving 10 or fewer stations will be processed within 4 business days of receipt, and the customer will receive a notification that the request has been processed to include the assignment of a service delivery date. Rate: $90.96 per line per year* *Plus actual cost of equipment and service usage Top of Page |
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