Pharmaceutical, Medical, and Dental Supplies and Services

Provided by Strategic Acquisition Service

Offered to: All Federal Agencies
Contact: 410-642-2244; PSCAcquisitions@psc.gov

With 85 years in operation, the Supply Service Center (SSC) offers expert, trouble-free support. It is a full-service national and international source of pharmaceutical, medical, and dental supplies to Federal Civilian Agencies as well as Branches of the U.S. Armed Forces.

SSC, a bulk pharmaceutical repackaging facility registered with the Food and Drug Administration, offers the following services:

• Procurement of pharmaceutical, medical, and dental equipment and supplies
• Distribution
• Storage
• Repackaging
• Relabeling
• Custom unit-of-use pre-packs
• Custom medical, dental, and diagnostic kits and assemblies
• Clinical trial management and distribution center
• Pharmaceutical Shelf-Life Extension Programs
• Specialized assistance and logistical support for Presidential Initiatives, national emergencies, and medical readiness programs
• Onsite training for pharmacy and supply-chain management
• Technical assistance and supply support for foreign assistance projects

Performance: Customer Correspondence

95% of customer requests and inquiries will be addressed within 1 business day. This support will include personal contact with customers by telephone and/or e-mail.

Customer Order Processing

Continental United States (CONUS) orders – All stock items (on-hand) shipped to CONUS customers will be processed and shipped as follows:

95% of Standard Orders will be processed and shipped within 3 business days of order receipt.

97% of Priority Orders will be processed and shipped within 2 business days of order receipt.

98% of Express Orders will be processed and shipped within 1 business day.

International Orders – All orders placed for international accounts will be processed according to customer confirmation and shipping method.

Product Availability

95% fill rate standard will be maintained. If an item is unavailable, every effort will be made to ship an acceptable product substitution.

Order Discrepancies

For all reported discrepancies, the affected customer will be contacted by telephone or e-mail for timely resolution.

0.3% delivery discrepancy rate will be maintained.

0.05% damaged shipment rate will be maintained.

Rates: For a list of current products and prices, see the Product Listing/Catalog at http://sscweb.psc.gov. Price per line item*

*Plus other related expenses, such as storage, kit assembly, and repackaging fees, may apply.

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