VI. CUSTOMER PARTNERSHIP &
VII. CONCLUSION
VI. CUSTOMER PARTNERSHIP
In
1999, Technology Center 2700 and Workgroup 2760 began customer outreach initiatives and the formation of customer partnerships directed
to Class 705.
On
October 26, 1999, a Customer Focus Session on Quality of USPTO Prior Art
Searches in the Business Method Area was held to identify strengths and
weaknesses in the quality of searches being completed at the USPTO. This
session included officials of the USPTO and a number of patent practitioners
from the East Coast. Valuable information was received from customers
that will be utilized in crafting initiatives to improve performance.
Technology
Center 2700 has begun the process of forming customer partnerships to
jointly address the issues of examination in Class 705. These customer
partnerships will be |