One of the conclusions of NCHRP Synthesis 300, "Performance Measures
for Research, Development and Technology Programs," was that "different
types of evaluation methods are appropriate for different types of
research projects." This holds true across organizational functions,
as well. The RD&T Performance Management Framework chart identifies
existing performance measures and assessment mechanisms that are utilized
by unit managers and integrates them across management functions using
the agency's Baldrige based Corporate Management Strategies. This
concept has been well received within the performance measurement
community. The RD&T Leadership Council utilizes this framework
as a tool to assess unit performance measurement activities and to
identify gaps in measurement.
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CMS
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Definition
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Related RD&T Performance Measures
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Methodology |
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Leadership
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Leadership focuses on how senior leaders guide the organization.
It describes how leaders set directions and high performance
expectations, project a strong customer focus, and communicate
clear and visible values to employees.
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- LEI results
- Action items completed
- Performance Plan items fulfilled
- Self Assessment score
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360 Degree Feedback
Action Agenda
Performance Plans
Quality Self Assessments
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Strategic Planning
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Strategic Planning examines how the organization sets strategic
goals and develops key action plans.
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- Action items completed
- Self Assessment score
- Progress made on goals established from lab assessment (TBD)
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Performance Plans & Action Agenda
Quality Self Assessment
Lab Assessments
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Customer/ Partner Focus
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Customer Focus examines how the organization determines requirements
and expectations of customers and markets.
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- % satisfaction with RD&T products & services
- # of technology facilitation plans in place
- Self Assessment score
- Lab Assessment results (TBD)
- RD&T Customer Survey results (TBD)
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ACSI, TIN
TFAP
Quality Self Assessments
Lab Assessments
Customer Surveys
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Information and Analysis
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Information and Analysis examines the management, effective
use, and analysis of data and information to support key organization
processes, to include the organization's performance management
system.
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- Performance management framework results
- Level & content of response on feedback mechanisms used
Self Assessment score
- Lab Assessment results (TBD)
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Performance management framework
ACSI, TIN
Quality Self Assessments
Lab Assessments
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Human Resource Development
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Human Resource Development and Management examines how the
organization enables its workforce to develop its full potential
and how the workforce is aligned with the organization's objectives
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- Self Assessment score
- % employee satisfaction survey rating
- % payroll spent on training and development
- # IDPs in place/in LADs
- # priority 1 training needs met
- # courses/developmental opportunities offered
- # vacancies filled
- #days positions are vacant
- # student interns (#GRF, STIPDG, etc.)
- # Outreach activities
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Quality Self Assessments
Employee Satisfaction Survey
LADS
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Process Management
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Process Management examines aspects of how key production/delivery
and support processes are designed, managed and improved.
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- # of process improvements documented
- Lab Assessment (TBD)
- # of contracts on time and on budget
- SBIR (TBD)
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Quality Self Assessments
Lab Assessments
Project Tracking System
ACSI
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Business Results
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Business Results examines the organization's performance and
improvement in its key business areas: customer satisfaction,
financial and marketplace performance, human resources, supplier
and partner performance, and operational performance. The category
also examines how the organization performs relative to competitors.
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- # success stories
- # of technology and innovation accomplishments reported
- Research benefit (TBD)
- Lab Assessment (TBD)
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RD&T Success Stories
Products and Services Tracking Rollup
Pilot/Case Studies
Lab Assessments
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