Bureau of Transportation Statistics (BTS)
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Table 1
Variables and Related Questions from the Provider Survey

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Group trips. "I have been able to group trips effectively with the new broker system." Strongly agree = 5; agree = 4; neutral = 3; disagree = 2; strongly disagree = 1.
Quality. "The overall quality of service I provide to my Medicaid riders has improved under the new system." Strongly
agree = 5; agree = 4; neutral = 3; disagree = 2; strongly disagree = 1.
Brokers are fair. "The broker has a fair procedure for allocating trips among all the providers in my region." Strongly agree = 5; agree = 4; neutral = 3; disagree = 2; strongly disagree = 1.
More second riders. "My organization's average number of second passengers (of all kinds) per trip under the broker system has:" increased = 3; remained the same = 2; decreased = 1.
Revenue change. "My organization's revenue for Medicaid transportation services under the broker system has:" increased = 3; remained the same = 2; decreased = 1.
Share of trips are Medicaid. "What share of your trips is for Medicaid?" Nearly all = 4; three-fourths = 3; one-half = 2; one-fourth or less = 1.
Companies with vans and buses. All companies with vans or buses were coded 1; all others were coded 0.*
Small taxi companies with no vans and buses. All providers with 10 or fewer cabs and no vans or buses were coded 1; all others were coded 0.*

*The two variables about organization type and size were based on responses to this question: "How many of each type of vehicle do you have: buses, taxis, minivans, and other?"



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