Return to Home Page| Agency or Department | Number Complaint Closures | Number Complaint Closures Offered ADR | % Complaints Closures Offered ADR | Number Offers Rejected by Complainant | Number Offers Rejected by Agency | Total Complaint Closures Accepted into ADR | % Complaint Closures Accepted into ADR |
|---|---|---|---|---|---|---|---|
| Agency for International Development | 13 | 1 | 7.69% | 0 | 1 | 0 | 0.00% |
| Armed Forces Retirement Home | 8 | 4 | 50.00% | 0 | 0 | 4 | 50.00% |
| Broadcasting Board of Governors | 24 | 24 | 100.00% | 22 | 0 | 2 | 8.33% |
| Central Intelligence Agency | 22 | 6 | 27.27% | 4 | 0 | 2 | 9.09% |
| Commodity Futures Trading Commission | 3 | 0 | 0.00% | 0 | 0 | 0 | 0.00% |
| Consumer Product Safety Commission | 4 | 0 | 0.00% | 0 | 0 | 0 | 0.00% |
| Corporation for National and Community Service | 4 | 4 | 100.00% | 3 | 0 | 1 | 25.00% |
| Court Services and Offender Supervision Agency for the District of Columbia | 3 | 2 | 66.67% | 2 | 0 | 0 | 0.00% |
| Defense Army and Air Force Exchange | 141 | 77 | 54.61% | 27 | 20 | 30 | 21.28% |
| Defense Commissary Agency | 136 | 92 | 67.65% | 45 | 12 | 35 | 25.74% |
| Defense Contract Audit Agency | 41 | 6 | 14.63% | 0 | 0 | 6 | 14.63% |
| Defense Contract Management Agency | 55 | 3 | 5.45% | 0 | 0 | 3 | 5.45% |
| Defense Finance and Accounting Service | 98 | 22 | 22.45% | 2 | 0 | 20 | 20.41% |
| Defense Human Resources Activity | 5 | 0 | 0.00% | 0 | 0 | 0 | 0.00% |
| Defense Information Systems Agency | 19 | 0 | 0.00% | 0 | 0 | 0 | 0.00% |
| Defense Intelligence Agency | 4 | 1 | 25.00% | 0 | 0 | 1 | 25.00% |
| Defense Logistics Agency | 105 | 27 | 25.71% | 3 | 0 | 24 | 22.86% |
| Defense National Geospatial-Intelligence | 16 | 5 | 31.25% | 1 | 1 | 3 | 18.75% |
| Defense National Guard Bureau | 27 | 26 | 96.30% | 17 | 0 | 9 | 33.33% |
| Defense National Security Agency | 33 | 33 | 100.00% | 32 | 0 | 1 | 3.03% |
| Defense Nuclear Facilities Safety Board | 0 | 0 | 0.00% | 0 | 0 | 0 | 0.00% |
| Defense Office of the Inspector General | 3 | 0 | 0.00% | 0 | 0 | 0 | 0.00% |
| Defense Security Service | 3 | 0 | 0.00% | 0 | 0 | 0 | 0.00% |
| Defense Threat Reduction Agency | 12 | 6 | 50.00% | 6 | 0 | 0 | 0.00% |
| Defense Uniformed Services University | 2 | 0 | 0.00% | 0 | 0 | 0 | 0.00% |
| Defense Office of the Secretary/Wash. Hqtrs. Services | 34 | 0 | 0.00% | 0 | 0 | 0 | 0.00% |
| Department of Agriculture | 577 | 46 | 7.97% | 15 | 2 | 29 | 5.03% |
| Department of Commerce | 292 | 110 | 37.67% | 98 | 1 | 11 | 3.77% |
| Department of Defense Education Activity | 36 | 5 | 13.89% | 2 | 0 | 3 | 8.33% |
| Department of Education | 61 | 0 | 0.00% | 0 | 0 | 0 | 0.00% |
| Department of Energy | 82 | 45 | 54.88% | 32 | 2 | 11 | 13.41% |
| Department of Health and Human Services | 316 | 49 | 15.51% | 30 | 0 | 19 | 6.01% |
| Department of Homeland Security | 1,195 | 320 | 26.78% | 280 | 2 | 38 | 3.18% |
| Department of Housing and Urban Development | 143 | 19 | 13.29% | 0 | 1 | 18 | 12.59% |
| Department of Justice | 600 | 230 | 38.33% | 200 | 3 | 27 | 4.50% |
| Department of Labor | 127 | 127 | 100.00% | 98 | 9 | 20 | 15.75% |
| Department of State | 86 | 25 | 29.07% | 0 | 2 | 23 | 26.74% |
| Department of the Air Force | 583 | 299 | 51.29% | 117 | 25 | 157 | 26.93% |
| Department of the Army | 1,460 | 385 | 26.37% | 110 | 0 | 275 | 18.84% |
| Department of the Interior | 251 | 11 | 4.38% | 8 | 2 | 1 | 0.40% |
| Department of the Navy | 664 | 18 | 2.71% | 6 | 3 | 9 | 1.36% |
| Department of the Treasury | 592 | 79 | 13.34% | 63 | 4 | 12 | 2.03% |
| Department of Transportation | 408 | 21 | 5.15% | 0 | 2 | 19 | 4.66% |
| Department of Veterans Affairs | 1,887 | 167 | 8.85% | 49 | 0 | 118 | 6.25% |
| Environmental Protection Agency | 84 | 0 | 0.00% | 0 | 0 | 0 | 0.00% |
| EOP - National Drug Control Policy | 0 | 0 | 0.00% | 0 | 0 | 0 | 0.00% |
| EOP - Office of Administration | 0 | 0 | 0.00% | 0 | 0 | 0 | 0.00% |
| EOP - Office of Management and Budget | 0 | 0 | 0.00% | 0 | 0 | 0 | 0.00% |
| EOP - Office of the U.S. Trade Representative | 0 | 0 | 0.00% | 0 | 0 | 0 | 0.00% |
| Equal Employment Opportunity Commission | 30 | 5 | 16.67% | 0 | 0 | 5 | 16.67% |
| Export-Import Bank of the US | 7 | 0 | 0.00% | 0 | 0 | 0 | 0.00% |
| Farm Credit Administration | 2 | 0 | 0.00% | 0 | 0 | 0 | 0.00% |
| Federal Communications Commission | 4 | 1 | 25.00% | 0 | 0 | 1 | 25.00% |
| Federal Deposit Insurance Corporation | 45 | 20 | 44.44% | 11 | 0 | 9 | 20.00% |
| Federal Election Commission | 3 | 0 | 0.00% | 0 | 0 | 0 | 0.00% |
| Federal Energy Regulatory Commission | 3 | 0 | 0.00% | 0 | 0 | 0 | 0.00% |
| Federal Housing Finance Board | 1 | 0 | 0.00% | 0 | 0 | 0 | 0.00% |
| Federal Labor Relations Authority | 2 | 2 | 100.00% | 2 | 0 | 0 | 0.00% |
| Federal Maritime Commission | 1 | 0 | 0.00% | 0 | 0 | 0 | 0.00% |
| Federal Mediation and Conciliation Service | 1 | 0 | 0.00% | 0 | 0 | 0 | 0.00% |
| Federal Reserve System--Board of Governors | 4 | 0 | 0.00% | 0 | 0 | 0 | 0.00% |
| Federal Retirement Thrift Investment Board | 0 | 0 | 0.00% | 0 | 0 | 0 | 0.00% |
| Federal Trade Commission | 6 | 2 | 33.33% | 2 | 0 | 0 | 0.00% |
| General Services Administration | 103 | 16 | 15.53% | 9 | 1 | 6 | 5.83% |
| Government Printing Office | 44 | 0 | 0.00% | 0 | 0 | 0 | 0.00% |
| Holocaust Memorial Museum U.S. | 2 | 1 | 50.00% | 0 | 0 | 1 | 50.00% |
| International Boundary and Water Commission | 6 | 0 | 0.00% | 0 | 0 | 0 | 0.00% |
| International Trade Commission | 1 | 1 | 100.00% | 1 | 0 | 0 | 0.00% |
| John F. Kennedy Center for the Performing Arts | 1 | 0 | 0.00% | 0 | 0 | 0 | 0.00% |
| Merit Systems Protection Board | 0 | 0 | 0.00% | 0 | 0 | 0 | 0.00% |
| National Aeronautics and Space Administration | 64 | 32 | 50.00% | 2 | 6 | 24 | 37.50% |
| National Archives and Records Administration | 13 | 2 | 15.38% | 0 | 0 | 2 | 15.38% |
| National Credit Union Administration | 8 | 4 | 50.00% | 3 | 0 | 1 | 12.50% |
| National Endowment for the Arts | 1 | 0 | 0.00% | 0 | 0 | 0 | 0.00% |
| National Endowment for the Humanities | 0 | 0 | 0.00% | 0 | 0 | 0 | 0.00% |
| National Gallery of Art | 1 | 0 | 0.00% | 0 | 0 | 0 | 0.00% |
| National Labor Relations Board | 4 | 0 | 0.00% | 0 | 0 | 0 | 0.00% |
| National Science Foundation | 2 | 0 | 0.00% | 0 | 0 | 0 | 0.00% |
| National Transportation Safety Board | 7 | 4 | 57.14% | 2 | 2 | 0 | 0.00% |
| Nuclear Regulatory Commission | 13 | 13 | 100.00% | 9 | 0 | 4 | 30.77% |
| Office of Personnel Management | 45 | 0 | 0.00% | 0 | 0 | 0 | 0.00% |
| Office of Special Counsel | 1 | 0 | 0.00% | 0 | 0 | 0 | 0.00% |
| Overseas Private Investment Corporation | 2 | 0 | 0.00% | 0 | 0 | 0 | 0.00% |
| Peace Corps | 3 | 0 | 0.00% | 0 | 0 | 0 | 0.00% |
| Pension Benefit Guaranty Corporation | 15 | 1 | 6.67% | 0 | 0 | 1 | 6.67% |
| Railroad Retirement Board | 0 | 0 | 0.00% | 0 | 0 | 0 | 0.00% |
| Securities and Exchange Commission | 16 | 2 | 12.50% | 0 | 0 | 2 | 12.50% |
| Selective Service System | 0 | 0 | 0.00% | 0 | 0 | 0 | 0.00% |
| Small Business Administration | 29 | 3 | 10.34% | 0 | 0 | 3 | 10.34% |
| Smithsonian Institution | 28 | 7 | 25.00% | 0 | 0 | 7 | 25.00% |
| Social Security Administration | 471 | 278 | 59.02% | 210 | 48 | 20 | 4.25% |
| Tennessee Valley Authority | 85 | 6 | 7.06% | 0 | 0 | 6 | 7.06% |
| U.S. Postal Service | 7,785 | 42 | 0.54% | 8 | 0 | 34 | 0.44% |
| U.S. Tax Court | 1 | 0 | 0.00% | 0 | 0 | 0 | 0.00% |
| Cabinet Level Subtotal | 17,879 | 2,296 | 12.84% | 1,249 | 91 | 956 | 5.35% |
| Midsize Agencies Subtotal | 909 | 362 | 39.82% | 232 | 55 | 75 | 8.25% |
| Small Agencies Subtotal | 331 | 79 | 23.87% | 50 | 3 | 26 | 7.85% |
| Grand Total | 19,119 | 2,737 | 14.32% | 1,531 | 149 | 1,057 | 5.53% |
This page was last modified on June 21, 2007.