March 12, 2009

In the event there is an emergency problem or outage of the SDR system, please submit your SDRs to the following emergency email and fax:

Email: 9-AMC-AFS-SDR@FAA.GOV
Fax: (405) 954-0073

As a reminder, all SDR must be received by AFS-620 in Oklahoma City within 96 hours, not to your local FAA FSDO.
Other changes:
  • There was an issue regarding Nature of Condition data not being displayed when querying. This should be resolved now.

March 4, 2009

Based upon your user feedback these changes are now available:
  • When doing a single entry SDR or a M/D report, pressing the enter key will no longer prematurley submit the report. You will need to press the 'Submit to the FAA' button at the top of the page.
  • After doing a query, you may now print out multiple reports by selecting those reports and clicking 'Print Selected' at the top of the page.
  • When downloading query results the file is now outputted as an Excel document.
Also, a new business rule has been imposed: dashes are no longer allowed in the Operator Control Number field.

To those who are submitting records with a Flight Number: Your data is safe! It has been stored and will be available when doing queries once the back-office systems have been overhauled.

December 23, 2008

File layout and JASC Code documentation has been updated. These are available on the references page.

Please continue to provide feedback about the SDR system. We have received many good suggestions since the new SDR site went online. You can already see a couple of these suggestions available now.
  • Re-added the ability to download multiple SDR's from the query screen.
  • Ability to print your SDR without all the HTML formatting (i.e. Text Only).
We have a number of other improvements that are planned to be added as our resources allow.

We'd also like to note that persons submitting Malfuction or Defect reports DO NOT need an account.

Thanks.

October 3, 2008

Earlier this summer, the Aviation Data Systems Branch (AFS-620) experienced technical problems with the Internet Service Difficulty Reporting (iSDR) web site, necessitating its temporary removal from the public Internet. We apologize for any inconvenience this problem may have caused.

A new web site has been released with technical and security enhancements, requiring all air operator and air agency users to establish new user accounts in order to upload SDR data to the FAA.

The new web site will not accept SDR submissions that do not meet the requirements given in the "SDRX Field Instructions" and "Batch File Layout 2008-08" documents. Please begin preparing for these changes.

Until your records meet the new requirements, they must be submitted to the FAA through the current options (email, fax, and mail). Records that are submitted and accepted through the new web site should not be emailed, faxed, or mailed to the FAA. This will require that the system you use to generate batch submissions must be capable of producing files in the current layout as well as the layout required for the new web site. For those who submit records one at a time, you will still be able to submit without the batch requirements. Our goal, ideally is to receive all SDRs electronically in the future.

All submitters will be required to request new username and passwords. Once a user has requested a new account, AFS-620 staff will attempt to verify the user's account information. Additional information will be supplied to verified users once their accounts have been approved.

Users desiring to submit Malfunction and Defect Reports or run SDR queries will not have to establish user accounts.

Email: 9-AMC-AFS-SDR@FAA.GOV
Fax: (405) 954-0073

As a reminder, all SDR must be received by AFS-620 in Oklahoma City within 96 hours, not to your local FAA FSDO.

Please let us know any problems that you may have. Again, we apologize for the inconvenience this problem has caused, and we appreciate the cooperation we have received from submitters during the time of the outage.

Tony Perry (405-954-9561) will be your technical point of contact.


Thank you,

Pennie L. Thompson, ASI
Federal Aviation Administration
Service Difficulty Reporting System
SDRS Program Manager
SNAAP Program Manager
Aviation Data Systems Branch, AFS-620
(405) 954-5313
9-AMC-AFS-SDR@FAA.GOV