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NBC PROFILE - SUMMER 2005

Aviation Management Directorate Receives Customer Service Excellence Award

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Mike Martin
Mike Martin, the recently retired Associate Director of AMD, in Boise, ID, holds the plaque presented to the AMD for DOI's Customer Service Excellence Award.
In November 2004, Secretary of the Interior Gale A. Norton presented the Aviation Management Directorate (AMD) of the Department of the Interior's (DOI's) National Business Center (NBC), formerly called the Office of Aircraft Services (OAS), with the DOI's Customer Service Excellence Award.

The accompanying letter stated, "This award recognizes employees like those in your office - the heroes of citizen-centered service, the champions of government excellence, and the ambassadors of creative partnerships." The NBC nominated the AMD as its recipient in recognition of its commitment to customer service while maintaining a focus on DOI aviation safety and efficiency. The AMD implemented four major service enhancements specifically aimed at assisting customers, including easily accessible on-line training modules and databases containing key information of interest to our customers.

Ms. Norton's letter further stated that, "It is through the efforts of teams of employees like yours that we are able to make a difference. Your customer focus reflects well on our Department and mirrors the dedication, innovation, and commitment of our employees."
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Date Published 09/15/05
Historical Document Department of the Interior www.nbc.gov NBC