 Representatives from more than 24 customer agencies attended the First Annual National Business Center (NBC) Customer Forum, held on Thursday, October 27, 2005 on the Rooftop Terrace of the Department of the Interior's, Main Interior Building. While the focus of this informational event was to allow clients to meet the NBC Director and senior staff in the financial management and human resources lines of business, it also served as an open forum to learn more about the NBC's vision, value proposition as shared service provider and its product and services road map.
 Doug Bourgeois served as Master of Ceremony and Keynote Speaker discussing the NBC's Business Model as a Shared Service Provider, dedication to operating like a business and commitment to listening to the voices and needs of its customers. Discussion points included the future direction of the Department of the Interior's Financial Business Management System (FBMS) implementation and the NBC's strategy for transitioning from the Federal Financial System (FFS). There was also an enlightening panel discussion on the NBC's Financial Management and Human Resources Centers of Excellence, participated by Rick Koebert (Associate Director, Federal Personnel and Payroll Systems and Services), Sandra Weisman (NBC, Chief Financial Officer), Michael Colburn (Program Manager, Human Resources Line of Business) and June Hartley (Chief, Finance and Procurement Systems Division).
 Ed Crump, Managing Director of the NBC Solutions Coordination Office stated "Our goal in bringing this group together was to provide customers with useful information and valuable insight on the business goals and initiatives of the NBC and to find out what their needs are and how we can better assist them in meeting and managing their business goals". Forum participants expressed enthusiasm and approval at this opportunity to participate in active dialogue with key decision makers within the NBC on key initiatives that impact their agencies' business. The NBC will continue to host and participate in events that reach further into the customer community. For additional information on the Customer Forum, or upcoming outreach activities please contact Dawn McGowan at dawn_mcgowan@nbc.gov or 202-208-7247.
For More Information:
Dawn McGowan
Dawn_McGowan@nbc.gov
202-208-7247
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