Key Strategic Plan Performance Measures

Key Strategic Plan Performance Measures As Of March 31, 2009

Goal 1: Implement a prevention Program that ensures employees and managers understand the characteristics of a healthy work environment and have the tools to address workplace disputes. (#1)

Goal 2: Serve as a resource for resolution of workplace disputes. (#2, #3)

Goal 3: Improve the overall management of the EEO Complaint Process. (#4,#5, #6, #7, #8 and #9)

Goal 4: Recuit, develop, train and retain a highly competent and diverse workforce by promoting a positive work environment. (#9)

Key  Measure Number	Key Measure	Baseline	FY 2008 Actual	FY 2009  Target	Strategic Target	FYTD Actual Performance	Status FYTD
1	Reduce the filing rate of formal complaints	0.9% Filing Rate	0.76% Filing Rate	0.71% Filing Rate	0.71% Filing Rate	0.72% Filing Rate
2	Increase the informal ADR participation rate.	17% Participation Rate	46% Participation Rate	47% Participation Rate	48% Participation Rate	46% Participation Rate
3	Increase the percentage of EEO complaints resolved in the pre-complaint process.	34% Resolution Rate	47% Resolution Rate	50% Resolution Rate	55% Resolution Rate	47.5% Resolution Rate
4	Average 180 days or less to complete investigations for un-amended complaints	204 Days	182.5 Days	180 Days	180 Days	192.1 Days
5	Average 300 days or less to complete investigations for amended complaints	236 Days	213 Days	250 Days	300 Days	211.6 Days
6	Average 28 days or less to complete counseling (without ADR)	28 Days	28 Days	28 Days	28 Days	27.9 Days
7	Average 80 days or less to complete counseling (with ADR)	80 Days	72 Days	80 Days	80 Days	76.8 Days
8	Increase the percent of investigations completed timely	53% Completed Timely	63% Completed Timely	60% Completed Timely	65% Completed Timely	55% Completed Timely
9	Improve customer satisfaction rate	80% Satisfied	81% Satisfied	82% Satisfied	85% Satisfied	75% Satisfied
Key:   Indicates that actual performance is not within (does not meet) the annual goal by 10% or more.  Indicates that actual performance is not within (does not meet) annual goal by at least 5%.  Performance is at the annual goal.  Indicates that actual performance exceeds (is better than) the annual goal by at least 5%.