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Below you will find the steps that applicant System-to-System (S2S) users should take when they encounter a system problem.

Review Applicant System-to-System FAQs

Review the Applicant System-to-System FAQs to see if the resolution to your issue is covered there. Also, verify that your certificate has not expired. The S2S Applicant listserv is not the proper vehicle to use for resolving technical issues.

Check with S2S provider first, then contact the PMO

The Program Management Office (PMO) will assist S2S users in determining if the system is the cause of the issue.
NOTE: If you are using an S2S service provider, please contact them for support first when you identify a problem before contacting the PMO.

Email the identified problem to the Contact Center

When you identify that there is a problem, please email the Contact Center at or call 1-800-518-4726, and include as much of the following information as possible to expedite the investigation and resolution of the issue:
  • Description of issue
  • Tracking numbers
  • Opportunity numbers
  • Time issue occurred or was noticed
  • Point of contact name, email and phone number
  • DUNS number
  • Certificate HEX number
  • Screen shot if the issue is an error message will assist in resolving the issue

The PMO will:

  • Strive to resolve the issue via email within 3 business days.
  • Serve as the intermediary between you and the various components within if ongoing communication is necessary to resolve an issue.

    Grants Policy Committee E-GOV FIRSTGOV.GOV The U.S. Government's Official Web Portal

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