Get Answers About National Banks

Helpwithmybank.gov helps you find answers to your National Banking questions. Use the shortcut keywords below to visit the category that interests you, or use the search window located at the top right corner of every page. We're here to help!

What's in the News?

Relief for Responsible Homeowners One Step Closer Under New Treasury Guidelines With Detailed Program Requirements, Servicers Can Now Begin "Making Home Affordable" Loan Modifications.

More >>

FAQ Guide

See the most popular FAQs

Review the complete index of FAQ topics

Suggest a new FAQ

Message from the OCC Ombudsman

As the Ombudsman for the Office of the Comptroller of the Currency (OCC), I welcome you to the OCC’s Helpwithmybank.gov web site. This internet site reinforces the importance of fair and honest treatment for bank customers. We designed the site to provide answers and solutions for customers of national banks. It covers topics about national banks such as credit cards, checking accounts, overdraft fees, mortgages and credit reports. The site also advises consumers on how to file a complaint if they are not satisfied with a resolution from a national bank.

For the convenience of the national bank customer, the OCC recently launched the new Online Customer Complaint Form. Customers of national banks can now complete and submit the Customer Complaint Form electronically. Your complaint will be processed securely and you will receive immediate acknowledgment of receipt of your information.

Contact the Customer Assistance Group for further assistance or guidance on filing a complaint.

Check Case Status

More >>