Government Customer Support Conference 2009

The 8th Annual Government Customer Support Conference and Expo Specializes in Contact Centers, Call Centers, Help Desks, Service Desks and Service Portals

The conference may be over but the sharing of information continues.

Attendees of GCSC 2009, and those who missed the presentation by US Congressman Henry Cuellar, can access the two Bills here. The Congressman recently introduced these Bills focused on Federal Government Customer Service.

Join us at The 8th Annual Government Conference and Expo May 4-6, 2009 in Alexandria, VA for practical, actionable information on the strategy, vision, and execution which create advanced Federal, state and local Government contact centers, help desks and other service portals.

Leaders of service desks, contact centers, web service portals, and other customer touch points for Government's internal and external customers come together yearly at our annual Government Customer Support Conference and Expo (GCSC) to learn, share, and synergize as a community of practice!

This event delivers unprecedented educational opportunities for government professionals in customer service and support at all organizational levels. Our mission is to empower you with the knowledge and skills to make yours among the most effective and efficient service and support centers and service portals.

This year's program will be an exciting mix of this and more:

Practitioner case studies from throughout the Government agencies.

Support industry professionals sharing their expert perspectives on key practices and trends.

Networking sessions to address issues on optimizing service and support.

Extended sessions made up of mini-workshops.

From fine-tuning an existing contact center or service desk to advancing a customer portal, you'll find the tools and perspectives needed to do it right in Government support here!

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