Human Capital

USPS OIG

 

Postal Service employees are the organization's most important asset. As one of the nation's largest employers, the Postal Service is ultimately dependent upon the quality of its employees and their commitment to meeting its goals. The Postal Service realizes that to operate effectively in a rapidly changing environment, it needs to continue the transition from an internally focused workplace culture to one focused squarely on its customers and business results.

To achieve this, the Postal Service is focusing on four critical human resources strategies — engaging employees, developing and managing talent, establishing and maintaining market-based compensation, and managing the workforce to assure flexibility. The OIG will continue to support the Postal Service in its overall goal of engaging and motivating the workforce to develop a customer focused, performance based culture.

The Human Capital Directorate seeks to determine whether the Postal Service is reducing human capital costs and enhancing a customer-focused, performance-based culture. To that end, they plan and direct audits and reviews focusing on employee development, health care issues, human resources, and labor relations within the Postal Service. These audits will assist the Postal Service in maintaining a healthy and safe organizational climate for employees and improving operational economy, efficiency, and effectiveness.