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Interactive Voice Response (IVR)
Phone
Number (Toll Free): 1-866-OWCPIVR (692-7487)
The IVR is available for use 24 hours a day, 7 days a week, and can provide you with case status and compensation payment information.
Customer Service
Phone
Number: 904-357-4777
Customer
Service hours are from 8:15 a.m. EST to 4:30 p.m. EST, Monday
through Friday
Please
have the case number ready when calling Customer Service. Lines are often busy
so routine inquiries about case status and payment of
compensation benefits should be routed to the Interactive
Voice Response System. For contact information regarding
medical authorization or bill payment (including travel and
reimbursements), click HERE.
Send all correspondence (including medical bills) to:
US Department of Labor
DFEC Central Mailroom - District 6
P.O. Box 8300
London, KY 40742-8300
Please ensure that
the nine digit case file number is
written on each page of any piece of correspondence sent to our office.
Visiting the Jacksonville
Office (except for CA-1s, CA-2s, CA-2as, CA-16s, and CA-7s, do not send mail to this address!):
400
W Bay Street, Suite 826
Jacksonville, FL 32202
As noted above, all forms CA-1, CA-2, CA-2a,
CA-16, and CA-7 should continue to be mailed to the office's physical
address instead of the central mail facility in London, KY.
Our office is located on the eighth floor
at 400 W. Bay Street in downtown Jacksonville, Florida. We are staffed to accept visitors between
9 a.m. and 4 p.m. Monday through Friday. Appointments to review cases
are necessary. Agencies wishing to review cases should have job offers
for those cases. For more on agency case reviews, click HERE.
Imaged Cases are available for direct viewing in our Contact area
by agencies with previously scheduled appointments; however, any injured
worker wishing to see his or her case may request a copy of it by writing
the first address listed above.
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