mta.info

MTA GUIDE TO ACCESSIBLE TRANSIT

Chairman's Letter
Reduced-Fare Program
Subways and Buses
Commuter Rail Lines
Accessible Stations
Paratransit Services
Useful Phone Numbers

INTRODUCTION
Meeting the Needs of Customers With Disabilities

The Metropolitan Transportation Authority (MTA) offers reduced fares on its subways, buses, and commuter railroads to customers with disabilities. These web pages include detailed information about reduced fare programs and a variety of other ADA-accessible services MTA agencies provide. Click on the menu links above to find out more about these services, as well as paratransit programs. You may also find the “Useful Phone Numbers” link a quick and convenient reference source.

All the information in these pages is also available in large print or Braille brochure, or on audiotape.

Visually-impaired woman and her guide dog reads tactile-Braille signage at a newly renovated and fully accessible station.Features of Accessible Stations

In improving services to individuals with disabilities, the MTA identified stations and facilities where compliance with the Americans with Disabilities Act (ADA) would benefit the most people, analyzing such factors as high ridership, transfer points, and service to major areas of activity. These stations were given priority in our station-renovation program. We are continuing to expand accessibility features to more and more locations.

The MTA network has more than 75 fully accessible subway and commuter rail stations. These stations have features that improve accessibility for customers with visual, hearing, and mobility impairments, as specified by the Americans with Disabilities Act. Their features include:

The MTA network also has more than 120 additional subway and commuter rail stations that have elevators and/or ramps to provide wheelchair access. In some stations, ramp slopes may exceed the maximum recommended by the ADA. On commuter rail lines, some ticket offices and restrooms are not accessible by wheelchair.