The Information Technology (IT) staff at the California Area Office Indian Health Service (CAOIHS), Division of Information Resource Management (DIRM) department provide technical support to the Tribal & Urban health programs, and IHS facilities in the state of California. The majority of support provided is for and about the Resource & Patient Management System (RPMS) databases each of our tribal & urban health programs maintain.

This site was developed to provide our target audience (California Area RPMS Site Managers & Health Program IT technical staff) information on RPMS support, security and miscellaneous IT resources available for use at each of our California health programs.

What follows is a summarized listing of duties and responsibilities provided by our IT staff to the various IHS / Tribal / Urban (I / T / U) health programs in California:

Resource & Patient Management System (RPMS)

• Provide support for 43 healthcare databases
• RPMS Software Installs & Patch Updates: 50+ clinical and business office packages
• Graphical User Interface (GUI) Packages
• Clinical Reporting System (CRS) (formerly GPRA+)
• IHS Behavioral Health Patient Chart
• IHS Scheduling Windows Extension
• PCC+
• Uni-directional and bi-directional Lab interface
• Exports of Registration & Visit Data
• Statistical Analysis - Workload & User Population
• Training and Training Coordination

Electronic Health Record (EHR)

• EHR Software Installs & Patch Updates
• EHR Server configuration, installation & troubleshooting

Information Security

• Defining & enforcing policy
• Maintenance and development of Interconnection Security Agreements
• End user security training
• Assurance of Federal Information Systems Management Act (FISMA), Federal Information Processing Standard (FIPS), Health Information Portability and Accountability Act (HIPAA) and Office of Management and Budget (OMB) Circular A-130 compliance
• Other security policy drivers
• Certification & Accreditation (C&A)
• Project Management for implementation of NIST 800-53 security controls
• Development and maintenance of C&A package components:
• Penetration and vulnerability testing
• Risk Assessment
• Plan of Action and Milestones
• System Security Plan
• Information Technology Contingency Plan (development and implementation)
• Incident Response
• Response to and sequestration of potential security threats
• Security event forensics

Office Automation for Federal Sites

• IHS domain user & desktop support
• IHS Windows & AIX Server support and maintenance
• IHS domain administration
• System wide server and workstation patch and anti-virus deployment

Telecommunications

• Support 80 health facilities
• Router maintenance & support for outages or connectivity issues
• Circuit management (orders, disconnects, moves & upgrades)
• IHS Network IP (Internet Protocol) Address Assignments to California I / T / U Health Programs
• Public 161.223.x.x and Private 10.248.x.x
• California Area Telemedicine Network
• Telepsychiatry
• Teleophthalmology
• Alternate telecommunication services

Website

• Content Management for California IHS Website
• Design