II. Workforce Planning & Deployment

Agency is citizen-centered, delayered and mission-focused, and leverages e-Government and competitive sourcing.

Critical Success Factors

Workforce Planning

The agency has an explicit workforce planning strategy, linked to the agency's strategic and program planning efforts, to identify its current and future human capital needs, including the size of the workforce, its deployment across the organization, and the competencies needed for the agency to fulfill its mission. The efforts are geared to creating a citizen-centered, results-oriented, market-based organization.

Questions

1. Does the agency approach workforce planning strategically, basing decisions on mission needs and customer expectations, workload, and workforce?
2. Are workforce strategies based on identified current and future human capital needs, including size and deployment of the workforce and the competencies needed to carry out the mission?
3. Does the agency effectively deal with barriers (statutory, administrative, physical, or cultural) to restructuring efforts?

Workforce Deployment

The workforce is ideally positioned, both geographically and organizationally, to serve citizens and accommodate the unique nature of the agency in meeting its mission and goals.

Questions

1. Do human capital strategies ensure the organization is appropriately structured to avoid excess organizational layers (horizontal) and redundant operations (vertical)?
2. Do human capital strategies ensure that the organization has the right balance of supervisory and non-supervisory positions to better meet customer needs?