The purpose of creating this policy manual is to establish a uniform method for the provision of hospital and community-based patient and family education. This manual will be referred to as the PFE manual.
The "Process For Developing a PFE Policy and Procedure" Manual is only a suggested tool that encompasses all phases of patient education and requires participation by all staff in the development of a comprehensive PFE Policy and Procedure Manual.
Process Manual (revised edition, February 2003
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This is a manual that provides a road map on how to develop patient education policies and procedures for IHS,
Tribal and Urban hospitals, clinics and community health programs.
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Table of Contents
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Access a Table of Contents listing of all the process manual components.
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Sample
Organizational Chart
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This chart provides a pictorial representation of the manual's suggested development process.
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Introduction to the Manual
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This brief introduction provides an overview of the development process this manual suggests to follow.
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STEP ONE: Commitment (PFE Process Manual)
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The process of developing a Hospital/Clinic PFE Policy and Procedure Manual shall begin with the support and commitment of the Hospital/Clinic and Tribal Leadership.
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STEP TWO: Assessment (PFE Process Manual)
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The structure of the Hospital/Clinic staff will need to be examined in order to view the overall picture for implementing a comprehensive patient education program.
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STEP
THREE: Planning (PFE Process Manual)
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Policy and Procedure Manuals are developed according to the assessed needs of the population served.
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STEP
FOUR: Implementation (PFE Process Manual)
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This section of the PFCE PFE manual suggests a detailed "road map" to initiate a comprehensive, site-specific Patient Education program and Policy Manual.
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STEP
FIVE: Evaluation (PFE Process Manual)
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This section of the PFE manual suggests a four step evaluation process utilizing Total Quality Management (TQM) theory. The focus is on process improvement dependent on a multidisciplinary team approach to the delivery of patient education.
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STEP
SIX: Documentation and Coding of Patient Education (PFE Process Manual)
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Step Six is the Documentation and Coding of Patient Education which gives an overview of how the RPMS (the Resource and Patient Management System), the PCC (the Patient Care Component) and patient education documentation can be integrated to support health care delivery, planning, management and research. An explanation of a concise, consistent documentation process utilizing the PCC is provided. This coding process offers a meaningful way for all health care team members to communicate with each other, thereby enhancing the team's patient education efforts and collaboration. Since the codes are entered by providers at the time of the patient visit, data retrieved should be an accurate reflection of the education happening at a given facility.
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STEP
SEVEN: ORYX Indicators (PFE Process Manual)
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The ORYX statistical outcome indicator system provides JCAHO with factual, statistical numbers on patient care from data entered on the PCC. ORYX meets the JCAHO requirements because ORYX is: 1.) a data driven accreditation process; 2.) a performance measurement system; and 3.) is unique to the Indian Health Service because the data comes from the PCC.
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STEP
EIGHT: Supplemental Section (entire document) (PFE Process Manual)
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