The U.S. Equal Employment Opportunity Commission

Army & Air Force Exchange Service (AAFES)

Permanent Workforce: 35,289 Temporary Workforce: 0 Total Workforce: 35,289

Workforce Composition

Employee Pool Total # Men Women Hispanics Whites Blacks Asian Americans/ Pacific Islanders American Indians/ Alaskan Natives Individuals with Targeted Disabilities
Permanent Work Force 35,289 35.93% 64.07% 12.88% 44.05% 28.81% 13.45% 0.82% 1.69%
Major Occupations:
Retail Operations 2,787 30.57% 69.43% 10.94% 54.00% 23.07% 10.84% 0.86% 0.65%
Retail Specialist 244 38.11% 61.89% 9.43% 65.98% 18.03% 5.32% 1.23% 0.82%
Hospitality & Restaurant 931 42.11% 57.89% 9.34% 45.65% 32.01% 12.24% 0.75% 0.54%
GS-14 and GS-15* 545 66.61% 33.39% 6.97% 77.61% 8.62% 5.14% 1.65% 0.55%
Senior Pay Level* 13 69.23% 30.77% 0.00% 84.62% 0.00% 7.69% 7.69% 0.00%
First-Level Officials/Managers 3,012 36.69% 63.31% 9.66% 57.64% 22.88% 9.03% 0.80% 0.93%
Mid-Level Officials/Managers 430 65.35% 34.65% 6.74% 77.44% 8.14% 5.81% 1.86% 0.47%
Senior-Level Officials/Managers 90 75.56% 24.44% 3.33% 83.33% 7.78% 4.44% 1.11% 1.11%
Unclassified Managers 0 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%

*Does not include pay-banded employees

EEO Complaint Processing

  1. Counseling

    Of the 588 pre-complaint counselings (without remands) completed in FY 2005, AAFES timely processed 71.6%.

  2. Issues and Bases of Complaints Filed

    Of the 138 complaints filed at AAFES, the top 3 issues of alleged discrimination were: (1) Harassment - Non-Sexual; (2) Assignment of Duties; and (3) Disciplinary Action - Removal. The top 3 bases of alleged discrimination were: (1) Reprisal; (2) Age; and (3) Race - Black.

  3. Complaint Processing Times

    AAFES' average time for completing an investigation was 275 days. The government-wide average was 237 days in FY 2005.

    AAFES' average processing time for all complaint closures decreased from 519 days in FY 2004 to 386 days in FY 2005. The government-wide average was 411 days.

  4. Pending Inventory

    AAFES had a total of 109 complaints pending at the end of FY 2005, with 1 pending acknowledgment; 76 pending investigation for an average of 178 days; and 5 pending the issuance of final decisions for an average of 122 days.

  5. Costs

    AAFES agreed to pay $2,146 for 69 pre-complaint settlements, of which 4 were monetary settlements averaging $536. AAFES expended a total of $304,205 for 59 complaint investigations, for an average expenditure of $5,156.

    AAFES agreed to pay a total of $273,057 for 61 complaint closures through settlement agreement, final agency decisions, and final agency orders fully implementing AJ decisions. For complaint closures with benefits, the average award was $4,476.

Outcome of Counselings Completed in FY 2005

Counseling Outcomes Completed by EEO Counselor Completed Using ADR All Completed Counselings
# % # % # %
Pre-Complaint Counselings: 510 78 588
Settlements 37  7.3% 32 41% 69 11.7%
No Complaints Filed 377  73.9% 12  15.4% 389 66.2%
Complaints Filed* 130 22.1%
Decision to File Complaint Pending at End of Fiscal Year 0 0%

*Includes only complaints filed in FY 2005 where counseling was also completed during FY 2005.

Agency Use of ADR for EEO Dispute Resolution

Counselings / Complaints

ADR Offers*

ADR Participation*
# # % # %
FY 2004 Completed/Ended Counselings 309 309 100% 54 17.5%
FY 2005 Completed/Ended Counselings 588 498 84.7% 83 14.1%
Percentage Change from FY 2004 to FY 2005 90.3% 61.2% 53.7%
FY 2004 Complaint Workload ** 306 68 22.2% 55 18%
FY 2005 Complaint Workload ** 271 112 41.3% 52 19.2%
Percentage Change from FY 2004 to FY 2005  -11.4 64.7% -5.5%

*Using newly collected data, EEOC revised the formula for calculating the ADR offer and participation rates in FYs 2004-2005.

**Includes all complaints filed in the fiscal year, including those where the counseling was completed in the prior fiscal year.

Timeliness

Total # # Timely % Timely FY 2004 APD* FY 2005 APD % Change
All Completed/Ended Counselings (minus remands) 588 421 71.6%
All Investigations 59 16 27.1% 294 275 -6.5%
All Complaint Closures 162 519 386 -25.6%
Merit Decisions (no AJ) 25 9 36% 766 595 -22.3%
Dismissal Decisions (no AJ) 26 152 140 -7.9%

*APD = Average Processing Days

Outcomes of Complaints in FY 2005

Complaint Outcomes Complaint Closures Final Agency Decision (no AJ decision) Final Order (AJ Decision Fully Implemented) Final Order (AJ Decision Not Fully Implemented)
# % # % # % # %
Total Complaints Filed 138
Total Closures 162
Settlements 61 37.7%
Withdrawals 30 18.5%
Total Final Agency Actions 71 43.8% 51 71.8% 19 26.8% 1 1.4%
Dismissals 28 39.4% 26  92.9% 2  7.1% 0  0%
Merit Decisions 43 60.6% 25  58.1% 17 39.5% 1 2.3%
Finding Discrimination 1  2.3% 0  0% 0  0% 1 100%
Finding No Discrimination 42  97.7% 25  59.5% 180 51.9% 0 0%



This page was last modified on June 22, 2006.

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