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May 2007 National Industry-Specific Occupational Employment and Wage Estimates
NAICS 561420 - Telephone Call Centers
These national industry-specific occupational employment and wage estimates are calculated with data collected from employers of all sizes, in metropolitan and nonmetropolitan areas in every State and the District of Columbia, in NAICS Industry
561420 - Telephone Call Centers.
Additional information, including the hourly and annual 10th, 25th, 75th, and 90th percentile wages, percent of establishments reporting the occupation,
and the employment percent relative standard error, is available in the downloadable Excel files(XLS).
NAICS Industry 561420 - Telephone Call Centers is part of: NAICS 561400 - Business Support Services.
Links to OES estimates for other industries
SOC Major Groups in NAICS 561420 - Telephone Call Centers:
NAICS 561420 - Telephone Call Centers
All Occupations top
|
|
Employment Estimates |
Wage Estimates |
SOC Code Number |
Occupation Title |
Employment (1)
|
Percent of Total |
Median Hourly |
Mean Hourly |
Mean Annual (2)
|
Mean RSE (3)
|
00-0000 |
All Occupations |
398,290 |
100.00% |
$10.86 |
$13.72 |
$28,540 |
1.2 % |
|
Management Occupations top
|
|
Employment Estimates |
Wage Estimates |
SOC Code Number |
Occupation Title (click on the occupation title to view an occupational profile) |
Employment (1)
|
Percent of Total |
Median Hourly |
Mean Hourly |
Mean Annual (2)
|
Mean RSE (3)
|
11-0000 |
Management Occupations |
9,990 |
2.51% |
$38.97 |
$44.98 |
$93,560 |
1.7 % |
11-1011 |
Chief Executives |
550 |
0.14% |
$67.75 |
$73.63 |
$153,140 |
4.6 % |
11-1021 |
General and Operations Managers |
4,040 |
1.01% |
$38.71 |
$45.26 |
$94,150 |
2.2 % |
11-2021 |
Marketing Managers |
400 |
0.10% |
$41.48 |
$44.30 |
$92,140 |
3.5 % |
11-2022 |
Sales Managers |
1,670 |
0.42% |
$34.81 |
$44.41 |
$92,380 |
5.8 % |
11-2031 |
Public Relations Managers |
40 |
0.01% |
$32.20 |
$39.29 |
$81,720 |
9.8 % |
11-3011 |
Administrative Services Managers |
670 |
0.17% |
$29.15 |
$33.21 |
$69,070 |
4.4 % |
11-3021 |
Computer and Information Systems Managers |
1,160 |
0.29% |
$44.07 |
$45.97 |
$95,610 |
2.9 % |
11-3031 |
Financial Managers |
340 |
0.09% |
$44.62 |
$46.94 |
$97,640 |
2.3 % |
11-3041 |
Compensation and Benefits Managers |
100 |
0.03% |
$35.97 |
$38.75 |
$80,610 |
4.2 % |
11-3042 |
Training and Development Managers |
410 |
0.10% |
$27.52 |
$31.32 |
$65,140 |
2.5 % |
11-3049 |
Human Resources Managers, All Other |
200 |
0.05% |
$36.78 |
$38.72 |
$80,540 |
2.7 % |
11-9199 |
Managers, All Other |
340 |
0.09% |
$34.04 |
$38.30 |
$79,670 |
3.4 % |
|
Business and Financial Operations Occupations top
|
|
Employment Estimates |
Wage Estimates |
SOC Code Number |
Occupation Title (click on the occupation title to view an occupational profile) |
Employment (1)
|
Percent of Total |
Median Hourly |
Mean Hourly |
Mean Annual (2)
|
Mean RSE (3)
|
13-0000 |
Business and Financial Operations Occupations |
10,320 |
2.59% |
$19.67 |
$22.53 |
$46,870 |
1.9 % |
13-1022 |
Wholesale and Retail Buyers, Except Farm Products |
40 |
0.01% |
$20.78 |
$21.12 |
$43,930 |
9.6 % |
13-1023 |
Purchasing Agents, Except Wholesale, Retail, and Farm Products |
220 |
0.06% |
$25.38 |
$26.68 |
$55,500 |
3.3 % |
13-1041 |
Compliance Officers, Except Agriculture, Construction, Health and Safety, and Transportation |
280 |
0.07% |
$18.57 |
$21.34 |
$44,380 |
3.9 % |
13-1071 |
Employment, Recruitment, and Placement Specialists |
860 |
0.22% |
$16.55 |
$18.22 |
$37,900 |
1.7 % |
13-1072 |
Compensation, Benefits, and Job Analysis Specialists |
360 |
0.09% |
$18.09 |
$20.30 |
$42,220 |
2.8 % |
13-1073 |
Training and Development Specialists |
3,210 |
0.81% |
$16.32 |
$18.15 |
$37,750 |
2.2 % |
13-1079 |
Human Resources, Training, and Labor Relations Specialists, All Other |
430 |
0.11% |
$20.59 |
$22.05 |
$45,870 |
4.4 % |
13-1081 |
Logisticians |
70 |
0.02% |
$37.25 |
$36.94 |
$76,830 |
5.4 % |
13-1111 |
Management Analysts |
1,280 |
0.32% |
$27.47 |
$29.24 |
$60,820 |
2.7 % |
13-1199 |
Business Operations Specialists, All Other |
2,430 |
0.61% |
$19.93 |
$23.69 |
$49,280 |
5.4 % |
13-2011 |
Accountants and Auditors |
790 |
0.20% |
$24.74 |
$26.73 |
$55,590 |
3.3 % |
13-2041 |
Credit Analysts |
30 |
0.01% |
(8) |
(8) |
(8) |
(8) |
13-2051 |
Financial Analysts |
130 |
0.03% |
$32.06 |
$32.38 |
$67,360 |
3.0 % |
13-2099 |
Financial Specialists, All Other |
70 |
0.02% |
$27.48 |
$30.50 |
$63,440 |
8.8 % |
|
Computer and Mathematical Science Occupations top
|
|
Employment Estimates |
Wage Estimates |
SOC Code Number |
Occupation Title (click on the occupation title to view an occupational profile) |
Employment (1)
|
Percent of Total |
Median Hourly |
Mean Hourly |
Mean Annual (2)
|
Mean RSE (3)
|
15-0000 |
Computer and Mathematical Science Occupations |
15,970 |
4.01% |
$21.40 |
$24.60 |
$51,180 |
5.2 % |
15-1021 |
Computer Programmers |
1,280 |
0.32% |
$29.88 |
$31.55 |
$65,620 |
2.9 % |
15-1031 |
Computer Software Engineers, Applications |
570 |
0.14% |
$37.73 |
$38.05 |
$79,150 |
2.7 % |
15-1032 |
Computer Software Engineers, Systems Software |
900 |
0.23% |
$38.64 |
$39.03 |
$81,190 |
1.8 % |
15-1041 |
Computer Support Specialists |
7,600 |
1.91% |
$12.69 |
$14.64 |
$30,460 |
4.5 % |
15-1051 |
Computer Systems Analysts |
1,840 |
0.46% |
$36.35 |
$35.89 |
$74,650 |
2.8 % |
15-1061 |
Database Administrators |
430 |
0.11% |
$27.63 |
$29.23 |
$60,800 |
2.7 % |
15-1071 |
Network and Computer Systems Administrators |
1,280 |
0.32% |
$28.96 |
$30.31 |
$63,040 |
4.1 % |
15-1081 |
Network Systems and Data Communications Analysts |
1,160 |
0.29% |
$30.03 |
$30.98 |
$64,440 |
2.5 % |
15-1099 |
Computer Specialists, All Other |
100 |
0.03% |
$23.38 |
$24.11 |
$50,150 |
2.9 % |
15-2031 |
Operations Research Analysts |
790 |
0.20% |
$35.68 |
$35.53 |
$73,900 |
2.5 % |
|
Architecture and Engineering Occupations top
|
|
Employment Estimates |
Wage Estimates |
SOC Code Number |
Occupation Title (click on the occupation title to view an occupational profile) |
Employment (1)
|
Percent of Total |
Median Hourly |
Mean Hourly |
Mean Annual (2)
|
Mean RSE (3)
|
17-0000 |
Architecture and Engineering Occupations |
1,310 |
0.33% |
$37.26 |
$38.03 |
$79,110 |
2.1 % |
17-2061 |
Computer Hardware Engineers |
40 |
0.01% |
$52.17 |
$50.32 |
$104,660 |
4.8 % |
17-2071 |
Electrical Engineers |
100 |
0.03% |
$36.83 |
$40.20 |
$83,620 |
4.2 % |
17-3026 |
Industrial Engineering Technicians |
(8) |
(8) |
$38.54 |
$38.56 |
$80,210 |
2.2 % |
|
Life, Physical, and Social Science Occupations top
|
|
Employment Estimates |
Wage Estimates |
SOC Code Number |
Occupation Title (click on the occupation title to view an occupational profile) |
Employment (1)
|
Percent of Total |
Median Hourly |
Mean Hourly |
Mean Annual (2)
|
Mean RSE (3)
|
19-0000 |
Life, Physical, and Social Science Occupations |
500 |
0.13% |
$29.02 |
$29.50 |
$61,360 |
6.1 % |
19-3021 |
Market Research Analysts |
490 |
0.12% |
$29.09 |
$29.53 |
$61,430 |
6.2 % |
|
Legal Occupations top
|
|
Employment Estimates |
Wage Estimates |
SOC Code Number |
Occupation Title (click on the occupation title to view an occupational profile) |
Employment (1)
|
Percent of Total |
Median Hourly |
Mean Hourly |
Mean Annual (2)
|
Mean RSE (3)
|
23-0000 |
Legal Occupations |
40 |
0.01% |
$53.24 |
$53.55 |
$111,380 |
7.5 % |
23-1011 |
Lawyers |
30 |
0.01% |
$58.07 |
$61.50 |
$127,920 |
7.8 % |
|
Arts, Design, Entertainment, Sports, and Media Occupations top
|
|
Employment Estimates |
Wage Estimates |
SOC Code Number |
Occupation Title (click on the occupation title to view an occupational profile) |
Employment (1)
|
Percent of Total |
Median Hourly |
Mean Hourly |
Mean Annual (2)
|
Mean RSE (3)
|
27-0000 |
Arts, Design, Entertainment, Sports, and Media Occupations |
670 |
0.17% |
$20.89 |
$23.70 |
$49,300 |
5.5 % |
27-1024 |
Graphic Designers |
(8) |
(8) |
$17.77 |
$20.55 |
$42,740 |
14.2 % |
27-3031 |
Public Relations Specialists |
260 |
0.07% |
$23.04 |
$26.81 |
$55,770 |
6.4 % |
27-3042 |
Technical Writers |
40 |
0.01% |
$27.22 |
$26.93 |
$56,020 |
3.2 % |
27-3043 |
Writers and Authors |
40 |
0.01% |
$17.74 |
$21.21 |
$44,110 |
9.5 % |
27-4011 |
Audio and Video Equipment Technicians |
(8) |
(8) |
$21.37 |
$22.05 |
$45,860 |
4.0 % |
|
Protective Service Occupations top
|
|
Employment Estimates |
Wage Estimates |
SOC Code Number |
Occupation Title (click on the occupation title to view an occupational profile) |
Employment (1)
|
Percent of Total |
Median Hourly |
Mean Hourly |
Mean Annual (2)
|
Mean RSE (3)
|
33-0000 |
Protective Service Occupations |
120 |
0.03% |
$9.81 |
$12.25 |
$25,470 |
6.4 % |
33-9032 |
Security Guards |
110 |
0.03% |
$9.49 |
$10.40 |
$21,630 |
3.3 % |
|
Building and Grounds Cleaning and Maintenance Occupations top
|
|
Employment Estimates |
Wage Estimates |
SOC Code Number |
Occupation Title (click on the occupation title to view an occupational profile) |
Employment (1)
|
Percent of Total |
Median Hourly |
Mean Hourly |
Mean Annual (2)
|
Mean RSE (3)
|
37-0000 |
Building and Grounds Cleaning and Maintenance Occupations |
590 |
0.15% |
$10.52 |
$11.68 |
$24,300 |
2.9 % |
37-1011 |
First-Line Supervisors/Managers of Housekeeping and Janitorial Workers |
140 |
0.04% |
$15.38 |
$15.00 |
$31,210 |
6.3 % |
37-2011 |
Janitors and Cleaners, Except Maids and Housekeeping Cleaners |
420 |
0.11% |
$9.83 |
$10.63 |
$22,120 |
3.0 % |
37-2012 |
Maids and Housekeeping Cleaners |
30 |
0.01% |
$8.43 |
$8.53 |
$17,740 |
3.7 % |
|
Sales and Related Occupations top
|
|
Employment Estimates |
Wage Estimates |
SOC Code Number |
Occupation Title (click on the occupation title to view an occupational profile) |
Employment (1)
|
Percent of Total |
Median Hourly |
Mean Hourly |
Mean Annual (2)
|
Mean RSE (3)
|
41-0000 |
Sales and Related Occupations |
169,460 |
42.55% |
$9.80 |
$11.98 |
$24,930 |
1.7 % |
41-1011 |
First-Line Supervisors/Managers of Retail Sales Workers |
800 |
0.20% |
$16.81 |
$18.65 |
$38,790 |
3.0 % |
41-1012 |
First-Line Supervisors/Managers of Non-Retail Sales Workers |
6,940 |
1.74% |
$20.21 |
$24.27 |
$50,480 |
2.2 % |
41-2031 |
Retail Salespersons |
280 |
0.07% |
$10.74 |
$11.24 |
$23,380 |
3.9 % |
41-3011 |
Advertising Sales Agents |
(8) |
(8) |
$21.70 |
$28.62 |
$59,540 |
16.5 % |
41-3021 |
Insurance Sales Agents |
250 |
0.06% |
$14.06 |
$16.03 |
$33,350 |
6.1 % |
41-3099 |
Sales Representatives, Services, All Other |
6,500 |
1.63% |
$20.15 |
$26.04 |
$54,160 |
6.2 % |
41-4011 |
Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products |
1,380 |
0.35% |
(8) |
(8) |
(8) |
(8) |
41-4012 |
Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products |
2,400 |
0.60% |
$15.55 |
$22.64 |
$47,080 |
11.4 % |
41-9011 |
Demonstrators and Product Promoters |
310 |
0.08% |
$9.61 |
$10.91 |
$22,690 |
9.9 % |
41-9041 |
Telemarketers |
150,030 |
37.67% |
$9.42 |
$10.32 |
$21,470 |
1.0 % |
41-9099 |
Sales and Related Workers, All Other |
400 |
0.10% |
$15.51 |
$21.11 |
$43,920 |
12.5 % |
|
Office and Administrative Support Occupations top
|
|
Employment Estimates |
Wage Estimates |
SOC Code Number |
Occupation Title (click on the occupation title to view an occupational profile) |
Employment (1)
|
Percent of Total |
Median Hourly |
Mean Hourly |
Mean Annual (2)
|
Mean RSE (3)
|
43-0000 |
Office and Administrative Support Occupations |
187,040 |
46.96% |
$10.95 |
$11.88 |
$24,720 |
0.9 % |
43-1011 |
First-Line Supervisors/Managers of Office and Administrative Support Workers |
9,590 |
2.41% |
$17.55 |
$19.33 |
$40,220 |
1.3 % |
43-2011 |
Switchboard Operators, Including Answering Service |
20,350 |
5.11% |
$10.08 |
$10.40 |
$21,640 |
1.2 % |
43-2021 |
Telephone Operators |
3,650 |
0.92% |
$8.94 |
$10.22 |
$21,260 |
6.3 % |
43-3011 |
Bill and Account Collectors |
1,940 |
0.49% |
$11.84 |
$12.39 |
$25,770 |
5.2 % |
43-3021 |
Billing and Posting Clerks and Machine Operators |
440 |
0.11% |
$12.88 |
$13.48 |
$28,030 |
3.3 % |
43-3031 |
Bookkeeping, Accounting, and Auditing Clerks |
1,200 |
0.30% |
$14.34 |
$14.68 |
$30,530 |
2.1 % |
43-3051 |
Payroll and Timekeeping Clerks |
440 |
0.11% |
$15.06 |
$15.65 |
$32,560 |
1.4 % |
43-3061 |
Procurement Clerks |
110 |
0.03% |
$10.25 |
$12.11 |
$25,180 |
13.1 % |
43-4041 |
Credit Authorizers, Checkers, and Clerks |
50 |
0.01% |
(8) |
(8) |
(8) |
(8) |
43-4051 |
Customer Service Representatives |
128,670 |
32.31% |
$10.77 |
$11.40 |
$23,720 |
1.1 % |
43-4071 |
File Clerks |
170 |
0.04% |
$11.33 |
$12.82 |
$26,670 |
7.4 % |
43-4111 |
Interviewers, Except Eligibility and Loan |
720 |
0.18% |
$8.81 |
$9.66 |
$20,100 |
6.3 % |
43-4131 |
Loan Interviewers and Clerks |
80 |
0.02% |
$14.62 |
$15.61 |
$32,470 |
8.2 % |
43-4151 |
Order Clerks |
3,740 |
0.94% |
$11.06 |
$11.59 |
$24,110 |
3.1 % |
43-4161 |
Human Resources Assistants, Except Payroll and Timekeeping |
690 |
0.17% |
$14.51 |
$14.82 |
$30,820 |
1.1 % |
43-4171 |
Receptionists and Information Clerks |
1,390 |
0.35% |
$10.34 |
$10.37 |
$21,560 |
5.9 % |
43-4181 |
Reservation and Transportation Ticket Agents and Travel Clerks |
(8) |
(8) |
$12.43 |
$12.89 |
$26,800 |
2.1 % |
43-4199 |
Information and Record Clerks, All Other |
460 |
0.12% |
$14.41 |
$15.76 |
$32,770 |
5.1 % |
43-5021 |
Couriers and Messengers |
(8) |
(8) |
$10.38 |
$10.24 |
$21,290 |
18.2 % |
43-5031 |
Police, Fire, and Ambulance Dispatchers |
440 |
0.11% |
$16.20 |
$17.39 |
$36,160 |
11.6 % |
43-5032 |
Dispatchers, Except Police, Fire, and Ambulance |
470 |
0.12% |
$11.23 |
$12.41 |
$25,810 |
8.5 % |
43-5061 |
Production, Planning, and Expediting Clerks |
730 |
0.18% |
$15.61 |
$16.81 |
$34,970 |
4.8 % |
43-5071 |
Shipping, Receiving, and Traffic Clerks |
310 |
0.08% |
$10.81 |
$11.40 |
$23,720 |
2.7 % |
43-5081 |
Stock Clerks and Order Fillers |
1,170 |
0.29% |
$10.54 |
$10.66 |
$22,170 |
2.6 % |
43-5111 |
Weighers, Measurers, Checkers, and Samplers, Recordkeeping |
170 |
0.04% |
$13.22 |
$13.88 |
$28,870 |
2.8 % |
43-6011 |
Executive Secretaries and Administrative Assistants |
1,760 |
0.44% |
$16.06 |
$17.63 |
$36,670 |
3.8 % |
43-6012 |
Legal Secretaries |
70 |
0.02% |
$23.52 |
$23.67 |
$49,230 |
2.5 % |
43-6014 |
Secretaries, Except Legal, Medical, and Executive |
1,040 |
0.26% |
$12.78 |
$13.20 |
$27,450 |
3.1 % |
43-9011 |
Computer Operators |
630 |
0.16% |
$14.06 |
$15.12 |
$31,460 |
3.5 % |
43-9021 |
Data Entry Keyers |
1,170 |
0.29% |
$10.19 |
$10.68 |
$22,220 |
3.1 % |
43-9022 |
Word Processors and Typists |
160 |
0.04% |
$13.55 |
$14.45 |
$30,050 |
5.0 % |
43-9051 |
Mail Clerks and Mail Machine Operators, Except Postal Service |
320 |
0.08% |
$11.26 |
$11.71 |
$24,360 |
2.5 % |
43-9061 |
Office Clerks, General |
3,350 |
0.84% |
$11.26 |
$11.88 |
$24,710 |
1.8 % |
43-9071 |
Office Machine Operators, Except Computer |
40 |
0.01% |
$13.72 |
$13.64 |
$28,360 |
3.8 % |
43-9111 |
Statistical Assistants |
(8) |
(8) |
$15.64 |
$15.44 |
$32,110 |
3.6 % |
43-9199 |
Office and Administrative Support Workers, All Other |
470 |
0.12% |
$12.75 |
$13.25 |
$27,560 |
3.3 % |
|
Installation, Maintenance, and Repair Occupations top
|
|
Employment Estimates |
Wage Estimates |
SOC Code Number |
Occupation Title (click on the occupation title to view an occupational profile) |
Employment (1)
|
Percent of Total |
Median Hourly |
Mean Hourly |
Mean Annual (2)
|
Mean RSE (3)
|
49-0000 |
Installation, Maintenance, and Repair Occupations |
1,130 |
0.28% |
$27.95 |
$25.76 |
$53,580 |
5.6 % |
49-2011 |
Computer, Automated Teller, and Office Machine Repairers |
70 |
0.02% |
$16.62 |
$17.66 |
$36,730 |
4.8 % |
49-2022 |
Telecommunications Equipment Installers and Repairers, Except Line Installers |
580 |
0.15% |
(8) |
(8) |
(8) |
(8) |
49-9042 |
Maintenance and Repair Workers, General |
210 |
0.05% |
$14.68 |
$15.61 |
$32,470 |
3.4 % |
|
Production Occupations top
|
|
Employment Estimates |
Wage Estimates |
SOC Code Number |
Occupation Title (click on the occupation title to view an occupational profile) |
Employment (1)
|
Percent of Total |
Median Hourly |
Mean Hourly |
Mean Annual (2)
|
Mean RSE (3)
|
51-0000 |
Production Occupations |
410 |
0.10% |
$11.22 |
$12.96 |
$26,950 |
8.4 % |
51-2092 |
Team Assemblers |
(8) |
(8) |
$8.41 |
$9.23 |
$19,200 |
4.8 % |
51-9061 |
Inspectors, Testers, Sorters, Samplers, and Weighers |
150 |
0.04% |
$12.09 |
$14.17 |
$29,470 |
4.6 % |
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Transportation and Material Moving Occupations top
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Employment Estimates |
Wage Estimates |
SOC Code Number |
Occupation Title (click on the occupation title to view an occupational profile) |
Employment (1)
|
Percent of Total |
Median Hourly |
Mean Hourly |
Mean Annual (2)
|
Mean RSE (3)
|
53-0000 |
Transportation and Material Moving Occupations |
540 |
0.14% |
$10.45 |
$11.54 |
$24,000 |
3.8 % |
53-3033 |
Truck Drivers, Light or Delivery Services |
70 |
0.02% |
$14.22 |
$14.58 |
$30,330 |
8.6 % |
53-7062 |
Laborers and Freight, Stock, and Material Movers, Hand |
240 |
0.06% |
$11.76 |
$11.73 |
$24,400 |
3.7 % |
53-7064 |
Packers and Packagers, Hand |
170 |
0.04% |
$8.57 |
$8.78 |
$18,250 |
4.4 % |
About May 2007 National Industry-Specific Occupational Employment and Wage Estimates
(1) Estimates for detailed occupations do not sum to the totals because the totals include occupations not shown separately. Estimates do not include self-employed workers.
(2) Annual wages have been calculated by multiplying the hourly mean wage by a "year-round, full-time" hours figure of 2,080 hours;
for those occupations where there is not an hourly mean wage published, the annual wage has been directly calculated from the reported survey data.
(3) The relative standard error (RSE) is a measure of the reliability of a survey statistic. The smaller the relative standard error, the more precise the estimate.
(8) Estimates not released.
Other OES estimates and related information:
May 2007 National Occupational Employment and Wage Estimates (cross-industry estimates)
May 2007 State Occupational Employment and Wage Estimates (cross-industry estimates)
May 2007 Metropolitan and Nonmetropolitan Area Occupational Employment and Wage Estimates (cross-industry estimates)
May 2007 National Industry-Specific Occupational Employment and Wage Estimates
List of Occupations in SOC Code Number Order
List of Occupations in Alphabetical Order
Download May 2007 Occupational Employment and Wage Estimates in Zipped Excel files
Technical notes
Last Modified Date: May 12, 2008
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