The U.S. Equal Employment Opportunity Commission

Defense Army and Air Force Exchange (AAFES)

Permanent Workforce:  36,504   Temporary Workforce:  0    Total Workforce: 36,504

Work Force Composition*

Total # Men Women Hispanic or Latino White Black or African American Asian Native Hawaiian/ Other Pacific Islander American Indian/ Alaska Native Two or More Races Individuals with Targeted Disabilities
Permanent Workforce

36,504

35.85%

64.15%

12.84%

42.89%

29.51%

11.22%

1.91%

0.75%

0.89%

1.65%

Major Occupations:
Retail Operations

2,698

29.02%

70.98%

11.12%

52.89%

24.31%

8.97%

1.96%

0.74%

0.00%

0.67%

Hospitality & Restaurant

946

40.38%

59.62%

9.83%

43.87%

32.14%

12.37%

1.16%

0.63%

0.00%

0.63%

Retail Specialist

262

37.40%

62.60%

9.16%

64.50%

18.32%

4.20%

1.91%

1.91%

0.00%

0.76%

Senior Pay Level*

14

71.43%

28.57%

0.00%

85.71%

0.00%

0.00%

0.00%

7.14%

7.14%

0.00%

First-Level Officials/Managers

3,052

35.85%

64.15%

10.06%

56.85%

23.07%

8.03%

1.15%

0.85%

0.00%

1.11%

Mid-Level Officials/Managers

461

63.77%

36.23%

7.16%

77.22%

8.03%

5.64%

0.65%

1.52%

0.00%

0.65%

Senior-Level Officials/Managers

100

78.00%

22.00%

3.00%

82.00%

9.00%

3.00%

0.00%

1.00%

1.00%

1.00%

Unclassified Officials/Managers

0

0.00%

0.00%

0.00%

0.00%

0.00%

0.00%

0.00%

0.00%

0.00%

0.00%

* All work force numbers as reported by the agency to EEOC.  **The numbers do not include pay-banded employees


Targeted Disabilities

AAFES employed 604 Individuals with Targeted Disabilities in FY 2006, which was 1.65% of its total work force.  This represents an increase of 7 employees over FY 2005 and a decrease of 159 employees since FY 2002.  The participation rate for FY 2005 was 0.20% and for FY 2002 was 1.87%.  Over the 5-year period AAFES had a net decrease of 0.22% in employees with targeted disabilities.

EEO Complaint Processing

I.  Counseling

AAFES timely processed 72.2% of the 507 pre-complaint counselings (without remands) completed in FY 2006.

II.  Bases of Complaints Filed

The bases of alleged discrimination most often raised were: (1) Reprisal; (2) Race (Black); and (3) Sex (Female).  The 135 complaints filed at AAFES contained 32 allegations of race (Black) discrimination, 12 allegations of race (White) discrimination, 7 allegations of race (Asian) discrimination, 9 allegations of color discrimination and 28 allegations of disability discrimination.

III.  Complaint Processing Times

Of the 81 completed investigations, 39.5% were timely.  AAFES' average time for completing an investigation was 241 days.  Of the agencies completing 25 or more investigations, the Office of Personnel Management had the lowest average of 105 days.

AAFES average processing time for all complaint closures decreased from 386 days in FY 2005 to 275 days in FY 2006.  The government-wide average was 367 days.

IV.  Costs

AAFES agreed to pay $458 for 45 pre-complaint settlements, of which 3 were monetary settlements averaging $152.  AAFES expended a total of $430,854 for 81 complaint investigations, for an average expenditure of $5,319.

AAFES agreed to pay a total of $44,464 for 44 complaint closures through settlement agreements, final agency decisions, and final agency orders fully implementing AJ decisions.  For complaint closures with benefits, the average award was $1,010.



Outcome of Counselings Completed in FY 2006

Pre-Complaint Counseling Outcomes Completed by EEO Counselor Completed Using ADR All Completed Counselings
# % # % # %
Pre-Complaint Counselings:

431

76

507

Settlements

33

7.7%

12

15.8%

45

8.9%

Withdrawals or No Complaints Filed

317

73.5%

10

13.2%

327

64.5%

Complaints Filed*

135

26.6%

Decision to File Complaint Pending at End of Fiscal Year

0

0%

*Includes only complaints filed in FY 2006 where counseling was also completed during FY 2006.

Agency Use of ADR for EEO Dispute Resolution in FY 2006

Counseling Complaint**
Completed/Ended Counselings/Complaint Closures

507

141

Total Number Offered ADR

500

77

ADR Offer Rate*

98.6%

54.6%

ADR Participation Rate*

15%

21.3%

Total ADR Settlements

12

29

Total ADR Settlements Amount

$458.31

$16,714.78

*Using newly collected data, EEOC revised the formula for calculating the ADR offer and participation rates in FY 2006.

**Includes all complaints filed in the fiscal year, including those where the counseling was completed in the prior fiscal year.

Timeliness in FY 2006

Total # # Timely % Timely FY 2005 APD* FY 2006 APD % Change
All Pre-Complaint Counselings (minus remands)

507

366

72.2%

All Investigations

81

32

39.5%

275

241

-12.4%

All Complaint Closures

141

386

275

-28.8%

Merit Decisions (no AJ)

30

23

76.7%

595

388

-34.8%

Dismissal Decisions (no AJ)

33

140

87

-37.9%

*APD = Average Processing Days

Outcomes of Complaints in FY 2006

Complaint Closures Final Agency Decision (no AJ Decision) Final Order (AJ Decision Fully Implemented) Final Order (AJ Decision Not Fully Implemented)
# % # % # % # %
Total Complaints Filed

135

Total Closures

141

Settlements

44

31.2%

Withdrawals

11

7.8%

Total Final Agency Actions

86

61%

63

73.3%

23

26.7%

0

0%

Dismissals

36

 41.9%

33

91.7%

3

8.3%

0

0%

Merit Decisions

50

 58.1%

30

60%

20

40%

0

0%

Finding Discrimination

0

NA%

0

NA%

0

NA%

0

NA%

Finding No Discrimination

50

 100%

30

60%

20

40%

0

0%


This page was last modified on June 21, 2007.

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