Customer Satisfaction Index - Archives

The Customer Satisfaction Index (CSI) Archives provide a history of yearly CSIs that reflect the performance metrics used by the relocating employee and the agency's transportation officer or traffic manager to evaluate the Transportation Service Provider (TSP) participating in GSA's Centralized Household Goods Traffic Management Program. View the most current CSI Indexes at Customer Satisfaction Index - Current and Proposed.


Doc ID Name Format Size Publish Date
  2007 Domestic and International CSI PDF 47k 5/28/2008
  2006 Domestic and International CSI PDF 262k 12/4/2007
  2005 Domestic and International CSI PDF 468k 6/14/2007
  2004 Domestic and International CSI PDF 242k 6/14/2007
  2003 Domestic and International CSI PDF 63k 11/1/2003
Last Reviewed 4/7/2009