SOFTWARE DEVELOPMENT & MAINTENANCE SERVICES
Core Package 1
RPMS Applications related support
RPMS Software
Technical Development Support/Maintenance
Interface (COTS/GOTS)
Remote & Onsite assistance as needed
Participation in beta and alpha testing of new and/or modified applications
Other software development (i.e. web development, GIS, EISS)
Core Package 2
Software Updates/Patches distribution
Software patch updates & maintenance
Web based maintenance & support
Web based development
Core Package 3
OS related support and software license coordination (i.e. AWP, CPT, IMM)
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SYSTEM SUPPORT/TRAINING SERVICES
Core Package 1
Support Distributed Application Systems
Systems Support
System Training
Interface (COTS/GOTS)
Remote and onsite assistance as needed
Participation in beta and alpha testing of new and/or modified applications
Conversion to cache (as needed)
Core Package 2
Distribution of applicable MSM, CACHE, AIX & utility upgrades
First level system upgrades and maintenance agreements
Tech support and training (web based only)
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