NCSC Survey

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NCSC Survey

Online Customer Satisfaction Survey

We appreciate your valuable time and comments. All your responses will be held confidential and the information you provide will be used to improve our customer service.

	1. What agency do you represent?

	2. Where are you located?
		Within the continental United States Alaska, Hawaii, Puerto Rico, Guam Europe Asia Other
	3. How do you purchase from GSA? (check all that apply)
		Advantage FedStrip/Milstrip Customer Supply Center (CSC) Other
	4. In the past year, how often have you contacted the GSA National Customer Service Center?
		None 1-2 times 3-5 times 6 or more
	5. Think about the contact you have had with the National Customer Service Center. How would you rate:

	a. The length of time to reach a representative	Poor Fair Average Good Excellent
	b. The courtesy of the representative	Poor Fair Average Good Excellent
	c. The professionalism of the representative	Poor Fair Average Good Excellent
	d. The representative's ability to respond in a timely fashion	Poor Fair Average Good Excellent
	e. The representative's ability to resolve the issue to your satisfaction	Poor Fair Average Good Excellent

	6. Think about your visit to the GSA E-Resolve Web site. How would you rate:

	a. The ease of navigation	Poor Fair Average Good Excellent
	b. The accuracy of the information	Poor Fair Average Good Excellent
	c. The ability to accomplish what you wanted	Poor Fair Average Good Excellent
	d. Your overall satisfaction with this site	Poor Fair Average Good Excellent
	e. How likely are you to use this site in the future?	Poor Fair Average Good Excellent
	f. What would you like to see on the web site?	Enter in this field comments on what you would like to see on the web site.
	7. Do you have any other comments?	Enter any other comments here.

[ About FAS | Last Modified (04/03/03) ]