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USA ContactThe USA Contact contract vehicle supports the Office of Citizen Services' vision of providing citizens with ready access to government information and services, and helping agencies ensure timely, consistent and accurate responses to citizens' inquiries. USA Contact, a follow-on contract to FirstContact, provides federal agencies with easy access to a broad range of contact center services that will make that vision a reality. To date, USA Contact has awarded 15 task orders through FirstContact and 9 task orders through USA Contact. Read about how USA Contact helped the Veterans Administration reach out to combat veterans. Check out Frequently Asked Questions Learn more about USA Contact Capabilities View the contract award notice Read the press release announcing the award Listen to Federal News Radio interview with Martha Dorris regarding the newly awarded USA Contact Visit the USA Contact Reading Room Meet USA Contact's Solutions Partners Check out USA Contact Procurement Process What is USA Contact?
How does USA Contact benefit your agency?
What makes USA Contact different?
We know the Government Contact Center Community! In addition to USA Contact, The Office of Citizen Services also sponsors the Government Contact Center Council (G3C), which is a community of contact center leaders from over 35 Federal Offices. This group meets regularly to discuss challenges, opportunities, and information transparency. For more information. If you have any questions or need additional information, contact carolyn.kaleel@gsa.gov.
Last Reviewed 5/7/2009
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