Partners in Quality

SERVICES

C A P A B I L I T I E S

Printing - Several plants nationwide offer a full range of commercial services including typesetting; multi- and spot-color printing; ink jet envelope printing; marginally punched, web printed continuous forms; complete bindery services including saddle or side stitching, and plastic comb, Wire-O, or perfect binding. All of our print plants are certified to the ISO 9001:2000 quality standard.

Distribution - With several facilities available to us, we offer complete mail and distribution services of single- and multiple-item projects going to one or many addresses using conventional shipping (U.S. Postal Service and United Parcel Service) and expedited shipping (Federal Express). Inventory management and direct vendor delivery (DVD) are available along with warehousing and ship-on-demand capabilities. Sorting and distribution of bulk literature, sorting of forms, and magazine fulfillment are other services offered.

Data Services -Document conversion services, offered at several sites, include data entry, scanning and optical character recognition (OCR). We also specialize in the digitizing of documents for computer-aided drafting applications including facilities management and engineering. Other services include conversion of micro-filmed and mico-fiched documents, as well as aperture cards. UNICOR's document conversion services output is compatible with all major computer systems. Our verification and OCR clean up processes guarantee conversion to or customers’ specification and satisfaction.  Typically we provide 99.9 percent accuracy.

Call Centers – UNICOR is a strategic outsourcing option, delivering skilled people, low labor rates, native English and Spanish language skills, high security, locations throughout the country, and scalability. Our state of the art call centers provide 24/7 service to clients in need of flexibility. Our call center solutions include: Directory Assistance, Outbound business to business, Fulfillment, and Help Desk services. We provide a large pool of qualified, fully trained, inbound call center agents focused on tending to customer’s needs with the care and attention you would expect from one of your own employees. Our agent turnover is less than half of the industry standard and absenteeism is low ensuring you will never miss an opportunity to connect with your customers. UNICOR Call Centers meet or exceed industry standards for quality.