Tools

Procurement Toolkit

The Contact Center Procurement Toolkit is designed to help you prepare the necessary documents to help speed your USA Contact procurement process. USA Contact can issue a request for quotation to its vendors, receive their responses, award a task order, and be operational in weeks rather than months.

Citizens Services Cost Calculator

How much funding will you need for starting a new contact center or modifying an existing program? Is it cheaper to run a program in-house or should you outsource? What technology is available and what are the costs? Want to learn more about the cost of operating or adding services to a contact center? The Citizens Services Cost Calculator will help you make those decisions.