Consumer Services provides educational information on utility issues, resolves customer/utility disputes and develops rules on utility service and consumer protection.
Public Utility work focuses on financial and operational analysis, policy development, public safety and enforcement activities related to electric, natural gas, water, sewer and telecommunications companies.
Transportation activities include trucking insurance and registration, railroad safety, relocation towing, safety towing and household goods moving company enforcement activities.
The ICC’s mission is to pursue an appropriate balance between the interest of consumers and existing and emerging service providers to ensure the provision of adequate, efficient, reliable, safe and least-cost public utility services.