NCUA's
Ombudsman
NCUA's Ombudsman investigates complaints and recommends
solutions. These complaints must relate to regulatory
issues that cannot be resolved at the operational (regional) level.
The Ombudsman does not handle any matter:
- subject to formal review as set forth in NCUA
Regulations or IRPSs;
- involving
an enforcement action where a notice of charges
has been filed;
- in
litigation;
- involving
a conservatorship or liquidation; or
- within
the Inspector General's jurisdiction.
The Ombudsman assists in resolving problems by
helping the complainant to define options
and by recommending actions to the
parties involved, but the Ombudsman
cannot at any time decide on matters in dispute
or advocate position of the
complainant, NCUA or
other parties.
All information and materials obtained
as a result of a complainant's interview
and any confidential records gathered
during an investigation will be used
only for purposes of the
investigation
and will not be disclosed outside of
the Ombudsman's Office.
The
Ombudsman will make recommendations to appropriate
agency officials for
systemic changes to deal with recurring
problems revealed through investigations.
The
Ombudsman reports to the NCUA Board and is independent from operational
programs.
The current Ombudsman is Michael J. McNeill.
Michael J. McNeill
Deputy Financial Officer
National Credit Union Administration
1775 Duke St.
Alexandria, VA 22314-3428
Phone (703) 518-6572
Email mmcneill@ncua.gov
Fax (703) 837-2804
NCUA Ombudsman complaint form PDF
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