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E-GOVERNMENT RISK FACTORS
Developing and implementing an E-Government program necessitate the
management of certain risks. This section identifies the major risks to
DOL’s program and the activities undertaken to mitigate those risks.
CUSTOMER SERVICE RISK
Public Confidence. The Department’s customers must be confident
that they can conduct transactions with the Department in a secure environment,
with the appropriate privacy protections. The public also has high expectations
concerning the quality and timeliness of service provided by the Department.
DOL risks losing public trust and confidence if it does not actively pursue its
efforts to become a digital department and to successfully execute its
E-Government strategy. To mitigate this risk, DOL will develop action plans and
measure its progress toward achieving its E-Government strategy.
IMPLEMENTATION RISK
Budgetary Issues. The Department has established a budget strategy to
support its E-Government strategy. The budget strategy includes integrated
budget guidance, coordination with the Office of the Chief Financial Officer
and the Budget Center, and the categorization of enterprise-wide cross-cutting
initiatives in the Department. This approach supports DOL’s larger
E-Government objectives in several ways. For example, the Presidential Priority
Initiatives Budget Crosscut enables DOL to ensure that departmental initiatives
support Federal efforts, and the Enterprise Architecture Budget Crosscut
enables the Department to assess and fund the initiatives that form the
E-Government foundation.
DOL’s ability to implement its E-Government strategy will depend
on the outcome of the appropriations process. Therefore, the Department will
continue to work closely with OMB and the Congress to ensure support for the
E-Government Framework.
Managing Change. The ultimate success of DOL’s
E-Government strategy will depend on
the Department’s ability to
effectively address cultural and organizational barriers. Successful
implementation requires an approach that emphasizes collaboration,
communication, consensus building, and coaching. It will also require
significant training and education to effect and institutionalize
organization-wide change. Finally, change management strategies will have to be
applied across traditional agency boundaries to better serve common customer
groups.
Legal Issues. The Department will continue its current
practice of collecting, maintaining, using, and disseminating identifiable
personal information and data only as authorized by law and as necessary to
carry out mission responsibilities. It will also evaluate other legal issues
that arise throughout the implementation of the E-Government strategy, with a
consistent focus on being as responsive as possible to customer needs.
Records Management Issues. The Department will ensure
that its records management program is consistent with guidance provided by the
National Archives and Records Administration, as it pertains to E-Government,
including the Records Management Guidance for Agencies Implementing Electronic
Signature Technologies.
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