Greater Southwest (7) -->

Trouble Reporting Center for Local Telephone Service

photo collage of phone, operator, tied cords, and lineman

Customers within Arkansas, Louisiana, New Mexico, Oklahoma, and Texas can call the numbers listed below to resolve problems associated with their consolidated telephone systems.

Type of Problem Contacts         

Long Distance Service:

FTS 2001 - problems encountered after accessing the FTS2001 network for voice, facsimile, or data transmission. Customers may experience problems such as: no dial tone after dialing the access code; echoes, delays, or static; poor transmission, clipping, or cutting off portions of spoken words; call drop during conversation, facsimile, or data transmission; and fast-busy signals.

NETWORX - For those agencies who have transitioned from FTS 2001 to NETWORX and have encountered problems after accessing the network for voice, facsimile, or data transmission. Customers may experience problems such as: no dial tone after dialing the access code; echoes, delays, or static; poor transmission, clipping, or cutting off portions of spoken words; call drop during conversation, facsimile, or data transmission; and fast-busy signals.

Verizon Business (formerly MCI)
(888) 387-7821

US Sprint
(877) 387-3667 _______________

AT&T – Universal       Enterprise
1-877-438-6899

Qwest – Universal Enterprise
1-866-472-6389

Verizon – Universal Enterprise
1-888-624-7821

Sprint – Enterprise
1-800-366-9888
Local: problems may include: no dial tone; difficulty dialing local numbers or intra-office extensions; and feature activations, such as call-hold, call-forward, call-transfer, call-pickup or conference calling. Trouble Reporting Center
(800) 256-8948

Unsure: If you are unsure of the network you are on or what type of problem you are having, please call the GSA Trouble Reporting Center. Your issue will be analyzed and action will be taken as needed.

 Trouble Reporting Center
(800) 256-8948

Before reporting trouble, customers should conduct the following tests:

  • Ensure that the telephone equipment is properly connected.
  • Check for visible damage to the touchtone pad and/or connection cord.
  • For modular, single line instruments, unplug the telephone and test it at another connection location.
  • For multi-line sets, check the faulty instrument by dialing the telephone numbers programmed on it from another set.
  • Check to see if the telephone instrument's features may have been set to cause incoming calls to ring or be transferred to another line.
The shortcut to this page is www.gsa.gov/r7teletroublecenter.
Last Reviewed 4/17/2009