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TSA Competency Development

Career Toolbox

From the TSA Competency Table below select the competency you wish to strengthen. Each competency includes links for OLC Courses and Developmental Activities.

• The OLC Courses link opens documents listing courses on the Online Learning Center (OLC) that may help to improve skills and knowledge related to a specific competency.
• The Developmental Activities link opens documents listing additional activities that may help to improve skills and knowledge related to a specific competency.

Note: To access OLC courses on the Online Learning Center:

1. Log on to the OLC,
2. Select the catalog search link at the top of the page,
3. Follow the catalog search instructions to find the course, and
4. Select the Add to Learning Plan button to add the course to your OLC learning Plan.

To access the OLC from home click here

PASS Competencies

TSO and Lead TSO PASS competency performance is measured in the areas of Customer Service, Interpersonal Skills, Decisiveness, and Oral Communication.

Supervisory TSO and Security Manager PASS competency performance is measured in the areas of Conflict Management, Customer Service, Interpersonal Skills, Decisiveness, Oral Communication, and Team Building.

TSA Competency Table

Any of the competencies listed in the table below can be included in an individual TSA career plan (form) which can be found on the Career Toolbox Home Page. The links below open PDF documents (unless otherwise noted), and each document is 50-70 KB. Click here to view a complete list of competencies with definitions.