http://www.ltcombudsman.org/static_pages/help.cfm
U.S. Administration on Aging, U.S. Department of Health and Human Services
An Ombudsman is an advocate for residents of nursing homes, board and care homes, and assisted living. Ombudsmen provide information about how to find a facility and what to do to get quality care. This locator provides a directory of long-term care ombudsman programs by state.