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View All Industry SolutionsThe economic crisis is exerting tremendous pressure on state and local governments.
New Lenox, Ill. hopes to cut costs of paper, printing and postage by communicating with citizens through a technology called Zumbox. Zumboxes are like e-mail accounts, except they're tied to physical addresses. Each residence in America has a Zumbox now, provided free by vendor Zumbox Inc. New Lenox is using these instead of e-mail addresses because maintaining an accurate e-mail list for citizens is time-consuming, explained Mayor Tim Baldermann.
"E-mail addresses change all the time. Then you have the burden of trying to get updated information from all of the residents," Baldermann said.
Citizens will receive utility bills, newsletters and other mailings in their Zumboxes as well as in paper form until they electronically opt out of the print versions. Currently the city mails out 10,000 pieces of mail each time it sends anything to all residences.
"If we go from sending out 10,000...Continue Article...
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