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Stakeholder Liaison

Transportation Security Administration (TSA) Positions

Series and Grade:

SV-0301 - Pay Band H/I

Key Duties and Responsibilities:

The incumbent serves as a Stakeholder Liaison for the Transportation Security Administration (TSA) at a medium/small sized airport. As such he/she serves as liaison for the FSD with various stakeholders concerned with aviation security policy. Works closely with leadership to develop, coordinate, implement and maintain a program to communicate to stakeholders the TSA’s policies, programs and directives.

Identifies and responds to stakeholder’s questions, programs and concerns regarding security. Implements changes as directed to improve communications with stakeholders. As the principal TSA interface with security stakeholders, incumbent’s works to identify and implement best practices to enhance the efficiency and effectiveness of aviation security policies.

Competencies:

• Written Communication: Expresses facts and ideas in writing in a clear, convincing and organized manner.
• Oral Communication: Makes clear and convincing oral presentations to individuals or groups; listens effectively and clarifies information as needed; facilitates an open exchange of ideas and fosters an atmosphere of open communication.
• Interpersonal Skills: Considers and responds appropriately to the needs, feelings, and capabilities of different people in different situations; is tactful, compassionate and sensitive, and treats others with respect.
• Reasoning: Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.
• Problem Solving: Identifies and analyzes problems; distinguishes between relevant and irrelevant information to make logical decisions; provides solutions to individual and organizational problems.
• Creative Thinking: Uses imagination to develop new insights into situations and d applies innovative solutions to problems; designs new methods where established methods and procedures are inapplicable or are unavailable.
• Technical Competency: working knowledge of evaluation methodology, including metrics, fact-finding, and investigative techniques, to conduct studies and quantitative/qualitative analyses of organizational effectiveness, efficiency, and productivity.

Duty Location:

TSA Headquarters and Nationwide