Web Manager University - Fall 2007
Class Title: Leading Change
| Class Format: | Webinar | about our webinars |
| Instructor: | Candi Harrison | |
| Date/Time: | October 30, 2007 | 1:00 pm -3:00 pm (EDT) |
| Place: | Online webinar* |
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| Fee: | $30 federal, state, or local U.S. government; $50 for non-government |
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*If you’re at an agency that has multiple people who want to participate, we encourage you to register one person and view the webinar together in a conference-type setting or shared workstation.
Webinar Description
From the very beginning, being a government web manager has been all about leading change. The Internet has caused a revolution in the way the government serves its citizens, and web managers are leading the way. Now—in another year—another big change is coming: transition. So in addition to keeping up with the demands of burgeoning content and evolving technologies, you will be challenged by new executives and a new administration, with new priorities and initiatives that they will want to implement. If you’ve been reading the papers, you know that the candidates really understand the power of the Internet. Fasten your seatbelts, folks! You’re going for a ride.
So how can you—as the web manager—lead your agency through these changes? Well, it’s relatively simple: do your homework, have a strategy (with contingency plans!) for communicating with your new bosses, and—this is so key—work together across agencies to achieve common goals. Most important—start planning NOW. We’ll talk about getting ready for new bosses. We’ll talk about managing perceptions and what it takes to get you in the doors of the executives in your organization. We’ll talk about the phases of transition and how you can tailor your strategy to each phase. We’ll talk about the power of critical mass and how you—as a web manager community—can mitigate upheaval and cause good things to happen, by working together.
Why You Should Attend
Government web managers are at a crossroads. You’re facing bloated websites, executives who would rather roll out a new website than clean up the old one, increasing expectations from the public, and huge dependency on the web to carry out mission and goals. Governance (or lack thereof) issues are becoming paramount. A new administration certainly will have high expectations about using the web to achieve their objectives. You can do nothing and be a victim of change or you can manage and lead it. You DO want to be an asset to your new bosses and be part of their plans. The first step is to acknowledge the issues and act. We’ll give you practical strategies and tips for leading your web organization through this change.
What You'll Learn
- We’ll talk about doing your homework—learning all you can about the new administration before they arrive, so you can help them be successful and be viewed as an asset
- We’ll talk about the phases of transition; and we’ll discuss strategies for communicating with senior career managers who will lead the agency as current executives leave and new executives arrive, with transition teams, with new executives, and with the all-important cadre of “assistants” who will be establishing the new administration
- We’ll talk about the importance of perceptions and how you can manage perceptions to help you be more successful
- We’ll discuss how you can—and must—work with your colleagues across government to create strategies for addressing the challenges you all face, and we’ll talk about how the web manager community can be one of your greatest assets as you meet the challenges of change.
Who Should Attend
This course is geared to government web managers, at any grade and at any level, in any location.
Class Format
This is an online webinar. Participants will have an opportunity to ask questions and share examples at the end of the presentation.
About the Instructor
Candi Harrison was Web Manager at the U.S. Department of Housing and Urban Development, from 1995-2005, where she managed HUD’s Internet and intranet websites, web-based public kiosks, and web clinics for HUD partners.
Under her leadership, HUD received numerous awards, including the first Digital Government Award in 2000 for outstanding use of the Internet in serving citizens; the E-Gov “Trailblazer Award” in 2001 for HUD’s web clinics; and the E-Gov “Pioneer Award” in 1999 for HUD’s kiosks. In 2004, Candi co-chaired the interagency U.S. Government Web Content Management Working Group (later named the “Web Managers Advisory Council”), as part of the Interagency Committee on Government Information (ICGI), required by the E-Gov Act of 2002. The group researched and recommended policies for federal public websites that resulted in OMB’s direction to agency heads in OMB memo M-05-04.
Candi organized and led workshops across the country to train government web managers on the new federal policies and best practices; and she helped create Webcontent.gov, as a resource for government web managers. In 2000, Candi founded the Web Content Managers Forum; and she remained part of its leadership until she retired in September 2005, after 24 years of federal government service.
Prior to working in government, Candi was a member of student services staffs at the University of Pennsylvania in Philadelphia and Rider University in Lawrenceville, NJ. She holds a B.S. in English Education and an M.S. in Higher Education Administration, both from Indiana University.
Candi lives in Tucson, Arizona. She maintains a blog at: http://candioncontent.blogspot.com.
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Page Updated or Reviewed: August 3, 2007
