E-Government

Introduction

E-Government is about utilizing technology to improve how the Federal Government serves citizens, businesses and agencies alike.

GSA is the managing partner for five initiatives: E-Authentication, E-Travel, Federal Asset Sales, Integrated Acquisition Environment, USA Services, and two Lines of Business (LoBs): Financial Management and Information Technology Infrastructure.   This is about one fifth of the E-Government portfolio. 

In managing these initiatives and LoBs, GSA has leveraged the type of governance that nourishes cross-agency collaboration and information sharing of best practices.   The resources below offer greater detail on major initiatives along with GSA's own Lessons Learned from being a manager partner.

E-Government Lessons Learned

As a managing partner of office E-Government initiatives and two LoBs, GSA played a sending role in improving information technology for the Federal Government, citizens, and businesses.  The purpose of this report is to capture GSA's lessons learned in cross-agency management for use in future efforts and to document best practices for use throughout Government.

Original: 

Section 508 Compliant:

E-Government Initiatives Managed by GSA

USAServices (www.usaservices.gov)

A citizen customer service to provide citizens with timely, consistent responses about Government information and services via email, telephone, Internet, and publications.        

Spanish website: www.usa.gov/gobiernousa/index.shtml

Other Websites Managed by USA Services:

www.consumeraction.gov
www.kids.gov
pueblo.gsa.gov
info.gov
www.mymoney.gov

Integrated Acquisition Environment (www.acquisition.gov/)

An initiative to create a secure business environment which facilitates and support cost-effective acquisition of goods and services by Federal agencies, while eliminating inefficiencies in the current acquisition environment.

E-Authentication (www.cio.gov/eauthentication/)

An effort to provide a secure infrastructure for online transactions, eliminating the need for separate processes for the verification of identity and electronic signatures.

E-Gov Travel (www.gsa.gov/egovtravel)

A Governmentwide, web-based service which applies world-class travel management practices to consolidate Federal travel, minimize cost and produce superior customer satisfaction.

Federal Asset Sales (www.govsales.gov)

An effort to improve asset recovery and disposition, making it easier for agencies, businesses, and citizens to find and acquire/buy Federal assets.

E-Government Lines of Business (LOBs) Managed by GSA

Financial Management LoB (www.fsio.gov)

Information Technology Infrastructure LoB (www.itinfrastructure.gov)

GOVERNMENT LINKS

• CIO Council