Frequently Asked Questions

Contracts
  1. Can I get a list of SEDs currently on the Universal contract?
  2. What are the requirements for vendors to obtain accurate addresses for E911 services? As stated- and, are there any external regulatory Agency requirements that must be complied with?
  3. Who will validate AHCs (accuracy, avoid duplicates, errors)?
  4. Does GSA have the UBI mapping for all Universal Awardees? How/When/Where can I find these documents?
  5. What are the timelines (GSA's schedule for completing modification to the Networx contracts) once a Statement of Work has been received by GSA? Has GSA made any commitments to completing them in a timely manner, if so, what can Agencies expect?
FTS2001 Inventory (Transition baseline Inventory, TBI)
  1. Why are we validating our inventory? What is the purpose of the TBI?
  2. Do we have to validate our entire inventory?
  3. What happens on the validation deadline to Agencies with incomplete inventories?
  4. Can we have our current provider of service look at the TBI with us for inventory services that we have questions about?
  5. Do we need to validate disconnected items?
  6. Will this tool be used by both GSA and Agencies? The Vendors?
  7. How is inventory identified for shared tenant arrangements?
  8. Does a shared circuit appear on 2 Agency inventories?
  9. Why doesn't TBI have data on who is being billed?
  10. Will EMORRIS have this info?
  11. If the information in an editable field is changed and subsequently uploaded, is the altered information updated to the vendor?
  12. If a service delivery address is incorrect, e.g., an office has moved, should we update the address and upload to the TBI?
  13. How frequently does GSA update the TBI data during the transition process? Is there a date of the month or specific time that TBI users can expect to see the updates? (e.g., when do we look for changes in the inventory?)
  14. When are the maintenance times for the system?
Networx Inventory
  1. Is the NICode the same as the CLLI Code commonly used in commercial space?
Pricer
  1. Can GSA address the token/password application requirements (NDA, conflict of interest, etc.) and restrictions?
  2. How does the Pricer calculate usage?
  3. Is there a way to distinguish between Central billed and Direct billed items in the Networx Inventory Price Report?
  4. Is the Pricer inventory data pulled from the GSA TBI?
Transition
  1. Will the Networx contractors perform circuit cutovers 24x7?
  2. How do I disconnect circuits under a shared tenant arrangement if the "other Agency" has not transitioned yet?
Transition Reimbursement
  1. If an Agency transitions from Frame Relay to MPLS type services using the same vendor on the FTS2001/Networx contracts, is that covered under the Taxonomy credits process? That is, will they receive transition credits and will it cover the equipment, or SEDs?
  2. What is the period of time (start/end dates) when agencies will be eligible to receive transition credits? What milestones must an agency achieve to be eligible for transition credits?
  3. What can the contractors do to help ensure the Agencies receive their reimbursement?
  4. Can GSA provide the contractors more detail on the reimbursement process?
Contracts
  1. Can I get a list of SEDs currently on the Universal contract?

    Current SEDs are available in both public and 10 Year Pricer tools.

  2. What are the requirements for vendors to obtain accurate addresses for E911 services? As stated- and, are there any external regulatory Agency requirements that must be complied with?

    Wireline Enhanced (E911) Service Support Contractors are required to comply with all applicable local and Federal Communications Commission regulatory requirements including Local Number Portability (LNP), directory assistance, and emergency services (911 or E911) requirements to identify the location of an originating station and route them to the appropriate Public Safety Answering Point (PSAP). (CS, IPTelS, CIPS) Wireless E911 Comply with E911 rules including Phases I and II as stipulated by the Federal Communications Commission. http://www.fcc.gov/911/enhanced/

  3. Who will validate AHCs (accuracy, avoid duplicates, errors)?

    Each Agency is responsible for the accuracy of its organization hierarchy codes. The Agency can address errors the to its FTS2001 service provider for corrections. Any billing disputes resulting from errors in AHCs should be addressed by the Agency to the service provider. Assistance for billing disputes is also available from GSA's Disputes Team.

  4. Does GSA have the UBI mapping for all Universal Awardees? How/When/Where can I find these documents?

    Universal RFP Section C.3.5.1.2.1.1, Step 1.1, ID Number 5 reads as follows:

    "In the Data Dictionary Package for Ordering, the contractor shall provide a mapping specification that maps the Governments logical file names and the data elements contained in the logical files to the contractors required file names and the data elements contained in the required files, including a service by service mapping of the UBI."

    Universal RFP section F.2, Deliverables, ID Number 46 (Data Dictionary Package for Ordering), specifies the frequency of the deliverables as follows:

    "Initial: Sent to GSA: Included at Contract Award

    Sent to Agency: After Notice to Proceed, within 5 business days of Agency request

    Final: GSA only, 5 days after receiving GSA Comment

    Updated: as changes occur, no less than 60 days prior to implementation: Updates due to changes in standards or introduction of new services, no more than once every 60 days."

  5. What are the timelines (GSA's schedule for completing modification to the Networx contracts) once a Statement of Work has been received by GSA? Has GSA made any commitments to completing them in a timely manner, if so, what can Agencies expect?

    A Networx contract Modification Guide is available on the Networx website at www.gsa.gov/networx

Back to Top FTS2001 Inventory (Transition baseline Inventory, TBI)
  1. Why are we validating our inventory? What is the purpose of the TBI?

    GAO and the House Committee on Government Reform stated, "The lack of information needed to accurately and appropriately manage and measure transition progress was one of the factors that contributed to FTS2001 transition delays." Additionally, validation of inventory is important for tracking transition, the Transition reimbursement process, and Fair Opportunity. The Baseline Inventory will give Agencies and the TCC (Transition Coordination Center) the ability to track disconnect (as well as any installs) status and overall status of the FTS2001 Inventory. After the FTS2001 Inventory has been validated by agencies, the validated records will be used in the process to determine transition credits from FTS2001/Crossover to Networx. Agencies can use the validated records in their Fair Opportunity process.

  2. Do we have to validate our entire inventory?

    Yes. In order to accurately track transition progress, it is critical to have accurate records of ALL services that will expire on the FTS2001 contracts. Furthermore to prepare for Fair Opportunity, an agency needs to know what it has in all service types.

  3. What happens on the validation deadline to Agencies with incomplete inventories?

    Agencies should validate as much of their inventory as possible prior to GSA taking a "snapshot" of the TBI data base on Dec 20, 2007. The TBI will be kept current throughout transition and be used to track transition and to identify transition activities eligible for transition reimbursement.

  4. Can we have our current provider of service look at the TBI with us for inventory services that we have questions about?

    No. The TBI tool has controlled access and only Government personnel and their agents that have signed appropriate Non-Disclosure Agreements (NDAs) can access TBI data

  5. Do we need to validate disconnected items?

    Yes.

  6. Will this tool be used by both GSA and Agencies? The Vendors?

    This tool will be used by both GSA and the Agencies. The Vendors will not have access to this tool.

  7. How is inventory identified for shared tenant arrangements?

    Inventory is reported in TBI under each Agency receiving service(s) in shared tenant arrangements.

  8. Does a shared circuit appear on 2 Agency inventories?

    Yes.

  9. Why doesn't TBI have data on who is being billed?

    The AHC in the TBI identifies the Agency being billed for service. The name of the DAR who placed the original order does not flow through to billing.

  10. Will EMORRIS have this info?

    Agencies should use the SOCN to identify and maintain ordering and billing information necessary for Agency tracking of Networx services.

  11. If the information in an editable field is changed and subsequently uploaded, is the altered information updated to the vendor?

    No. The information in TBI exists in an isolated database. If the data is not accurate, it should be changed in the TBI, but the Agency also needs to contact the vendor so that they can make this change in their records.

  12. If a service delivery address is incorrect, e.g., an office has moved, should we update the address and upload to the TBI?

    Yes. The changes should be made in the TBI, so that it is an accurate reflection of the Agency's inventory. The agency should then print out a Differences Report from the TBI, and make sure that all field changes are fed back to the appropriate vendor, so that the vendor can make the change in their system of record. The personnel responsible for inventory may be different than those responsible for filing billing disputes, so it would be worthwhile to check that a billing dispute has not already been filed.

  13. How frequently does GSA update the TBI data during the transition process? Is there a date of the month or specific time that TBI users can expect to see the updates? (e.g., when do we look for changes in the inventory?)

    Once a month, on or around the Friday after the 15th of the month.

  14. When are the maintenance times for the system?

    The maintenance times for the system will occur on Tuesdays and Thursdays between the hours of 5 pm and 7 pm EST.

Back to Top Networx Inventory
  1. Is the NICode the same as the CLLI Code commonly used in commercial space?

    The NICode is not a CLLI Code. While the NICode shares the first eight characters of a CLLI Code, the last three characters have a different purpose, representing the contract and service ordered by the Agency at a network site.

Back to Top Pricer
  1. Can GSA address the token/password application requirements (NDA, conflict of interest, etc.) and restrictions?

    Token/Password application requirements for 10 Year Pricer can be found on the GSA website at www.gsa.gov/networx

  2. How does the Pricer calculate usage?

    Usage is calculated on the Inventory Pricer for VS and TFS by taking annual minutes and then dividing by 12 to get an average month. The unit is provided in the Inventory Summary under the CLINs summary. Additionally, the detailed reports contain the units for each service/CLIN.

  3. Is there a way to distinguish between Central billed and Direct billed items in the Networx Inventory Price Report?

    No. The Inventory Pricer report does not distinguish between central and directed billed items. This is being researched to see if it can be provided in the near future.

  4. Is the Pricer inventory data pulled from the GSA TBI?

    The Pricer inventory was pulled from billing records (a major source of the TBI). Additionally, usage information for VS and TFS can only be pulled from billing records, since the TBI only contains inventory not usage.

Back to Top Transition
  1. Will the Networx contractors perform circuit cutovers 24x7?

    Networx vendors will coordinate with the ordering Agency and any other participants (such as FTS2001 vendors) to schedule and perform cutovers.

  2. How do I disconnect circuits under a shared tenant arrangement if the "other Agency" has not transitioned yet?

    Transition of shared tenant infrastructures will be coordinated by the appropriate GSA Regional Transition Manager.

Back to Top Transition Reimbursement
  1. If an Agency transitions from Frame Relay to MPLS type services using the same vendor on the FTS2001/Networx contracts, is that covered under the Taxonomy credits process? That is, will they receive transition credits and will it cover the equipment, or SEDs?

    Transition reimbursement for most applicable charges is not dependent on the services, contract, or contractor. The selection of a primary interexchange carrier for switched service is the only case that requires an Agency to change contractors. Agencies will receive transition reimbursement if the order is identified as a transition order, AND it meets the other requirements set by the IMC.

    Keep in mind, too, that if an organization exhausts its maximum reserve allowance it must present a justification for an increased reserve to the Interagency Management Council Transition Working Group. The reserve allowance is based on the organization's percentage of the total FTS2001 FY06 revenue. For more detail on the reimbursement process, please refer to the Taxonomy dated 5/31/07 on the TWG website.

  2. What is the period of time (start/end dates) when agencies will be eligible to receive transition credits? What milestones must an agency achieve to be eligible for transition credits?

    The IMC has set the following deadlines to qualify for transition reimbursement:

    • Make Fair opportunity decisions for all transition orders by Sep 08
    • Submit orders for parallel operations services by Jan 10
    • Submit all transition orders by Apr 10

  3. What can the contractors do to help ensure the Agencies receive their reimbursement?

    Agencies are required to identify all transition orders and may use the ASRN field for additional information necessary for transition reimbursement. Contractors must ensure that the indication for transition order and the ASRN appear on acknowledgements and billing files, as required by the Networx contract.

  4. Can GSA provide the contractors more detail on the reimbursement process?

    Contractors are reminded that the Agency's fair opportunity decision must be based on total price or cost to the Government, regardless of who pays the cost. The reimbursement approach should not be a factor in contractors' pricing strategy.

Back to Top