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New York City Department of Transportation
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Need Assistance/Contact DOT

If you have a Transportation-related problem or question, you can contact the Department of Transportation by phone, mail, Email, or on some issues, using an online or downloadable form.

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New Yorkers now have only two phone numbers to remember to access City services: 911 for emergencies and 311 for everything else! Outside of New York City please dial 212-NEWYORK (212-639-9675). The TTY number is (212) 504-4115.

  • Email US: Send an Email to the Commissioner. You will receive a prompt reply to your complaint or inquiry.
  • WRITE TO US: Write to Commissioner at the Department of Transportation, 40 Worth Street, New York, NY 10013.
  • USE AN ON-LINE FORM: Use an online or downloadable form to report certain types of problems or to file some applications.
  • CALL YOUR BOROUGH COMMISSIONER: If you have a question about a project in your neighborhood contact your Borough Commissioner.

    Brooklyn Borough Commissioner
    (718) 222-7259
    Joseph Palmieri
    16 Court Street
    Brooklyn NY 11241

    Lower Manhattan Borough Commissioner
    (Manhattan south of Canal Street)
    (212) 788-8989
    Luis Sanchez
    40 Worth Street, 10th Floor
    New York NY 10013

    Manhattan Borough Commissioner
    (Manhattan north of Canal Street)
    (212) 487-8341
    Margaret Forgione
    59 Maiden Lane, 35th Floor
    New York NY 10038

    Bronx Borough Commissioner
    (212) 748-6680
    Constance Moran
    1400 Williamsbridge Road
    Bronx NY 10461

    Queens Borough Commissioner
    (718) 286-0826
    Maura McCarthy
    120-55 Queens Boulevard, 2nd Floor
    Kew Gardens NY 11424

    Staten Island Borough Commissioner
    (718) 816-2373
    Tom Cocola
    10 Richmond Terrace, Room 300
    Staten Island NY 10301

    Get e-mail updates on transportation issues. Subscribe to DOT news. You can also register for news on other New York City government topics.

    Some transportation operations, such as the subways, airports, and some bridges, are the responsibility of other agencies. Find out What DOT Does/Doesn't Do.

    Here are useful telephone numbers for other transportation-related service providers: Bus Services, Ferry Services, Train Services, Other Helpful Numbers.
    Bus Services
    MTA/New York City Transit Authority Buses (718) 330-3000
    Access-A-Ride (718) 330-3322
    MTA Subway & Travel Information Center (718) 330-1234
    New Jersey PATH Bus Service & Information Center (800) 234-PATH
    New Jersey Transit (973) 762-5100
    Port Authority Ground Transportation to Airports and Airport Parking (800) AIR-RIDE
    Port Authority Bus Information Center (212) 564-8484

    Ferry Services
    NY Water Taxi (212) 742-1969
    NY Waterway (800) 53-FERRY
    Sea Streak (800) BOAT-RIDE
    Liberty Landing Marina (201) 985-8000

    Train Services
    Long Island Rail Road (718) 217-LIRR
    Metro North (212) 532-4900
    New Jersey Transit (973) 762-5100
    Amtrak (800) USA-RAIL

    Other Helpful Numbers
    Taxi and Limousine Commission (212) NYC-TAXI
    MTA Bridges & Tunnels (212) 360-3000
    EZ-Pass (800) 333-8655
    Port Authority of New York and New Jersey Customer Connection (800) 221-9903
    New York State Department of Motor Vehicles (718) 966-6155
    Towed Vehicle Information (212) 971-0721
    (212) 971-0722
    Parking Violations Operations
    Department of Finance
    (718) 422-7800

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