MORRIS Frequently Asked Questions
Technical/Website Operations
1. How do I get access to MORRIS data?
2. How can I get assistance or training for
MORRIS?
3. What security is used for the MORRIS
website?
4. How can I adjust the size of my screen to
improve the display?
5. When is MORRIS available? (Which Hours?)
Billing
6. What reports can I access through MORRIS?
Does MORRIS provide call detail records?
7. How do the amounts on the MSOA match up to
the data I get from the vendor?
8. Can I get FTS billing information without
going through the MORRIS website?
9. Is there a reference for GSA Points of
Contact?
GSA Systems
10. How do I change my hierarchies behind the
GSA system?
11. How do you calculate allocations for non-ANI
GSA systems?
12. What does the 14-digit SDP mean?
13. How are the telephone numbers and
hierarchies sent to the vendor for GSA systems?
14. How do I get my user ID to login into TOPS
to maintain my hierarchies?
1. How do I get access to MORRIS data?
A UserID and password is required.
See password rules and sign-up procedures.
2. How do I get assistance or
training for MORRIS?
There is link to the Morris User
Guide on the left panel of the MORRIS homepage. Additionally, there is a
quick reference guide that provides the basic procedures for many functions
on the site.
You can also call the MORRIS
Hotline at 1-877-667-7478, or send an email to morris.fts@gsa.gov.
If you have a need for group
training at your location, send your requests to RENEE.CANNON@GSA.GOV.
3. What security is used for the
MORRIS Website?
As noted in question 1, UserIDs
(profiles) and passwords are required. The user profile establishes a partition
of Agency Bureau Codes, Agency Hierarchy Codes and reports that can be
accessed.
The password policy includes
rules for password creation, and a mandatory 90 day time interval for password
changes. These rules are in compliance with CIO Instructional letter (IL)
99-01, GSA Information Technology (IT) Security Policy, and GSA CIO IT Security
Action Plan (ITSSAP).
MORRIS also uses 128 bit encryption
for transmission in conjunction with Verisign Certificate Secure Socket Layer
(SSL) - Version 3. The Verisign Certificate is renewed annually. When using
either NETSCAPE or Internet Explorer, information for the Website Certification
can be viewed by selecting the PADLOCK symbol on the bottom control bar.
4. How can I adjust the size of my
screen to improve the display?
We have added a new feature to the
MORRIS website that allows you to resize the left panel of link information.
There are two ways to do this:
Once you have selected a report,
you can adjust the display size in Adobe Acrobat by choosing a percentage
setting from the bottom left of the control bar.
5. When is MORRIS available? (What
hours?)
MORRIS is available at all hours
except those set aside for scheduled maintenance. Scheduled maintenance times
are from Sunday, 1 AM Eastern time to 7 AM Eastern time and Sunday, 5 PM
Eastern time to Monday, 6 AM Eastern time.
6. What reports can I access through
MORRIS? Does MORRIS provide call detail records?
MORRIS provides access to your
Monthly Statement(s) of Account (MSOA), as well as summary level reports for
voice services and circuit level detail reports for data services. You can link
to a complete list of available reports here, or on the left panel of
the MORRIS homepage. MORRIS does not provide call detail records, which are
available through the vendor.
7. How do the amounts on the MSOA
match up to the data I get from the vendor?
See processing rules
8. Can I get FTS billing information
without going through the MORRIS website?
Some users continue to receive
FTS2000, Wireless and ID3 MSOAs and reports in hardcopy format via regular
mail. However, because of the increased number of hierarchy codes for which
users can receive billing information on FTS2001, MSOAs and reports for FTS2001
can be accessed only through the MORRIS website.
9. Is there a reference for GSA
points of contact?
There are 2 references for GSA
points of contact on the MORRIS website: the GSA Customer Service
Representatives and the Billing Customer Service Representatives
lists. You can also access these lists through links on the left panel of the
MORRIS homepage.
10. How do I change my hierarchies
behind the GSA system?
Hierarchy changes are made through
the FTS Maintenance Screen or by calling Fern Childs on 703-306-6515.
11. How do you calculate allocations
for non-ANI GSA systems?
We count the number of stations at
a GSA system for each 28 digit hierarchy, then we divide that by the total
number of stations for that network at that SDP to get the percentage.
12. What does the 14 digit SDP mean?
13. How are the telephone numbers and
hierarchies sent to the vendor for GSA systems?
As new telephone numbers are
ordered through local services, the agency's hierarchy code is assigned and
sent to the vendor each day.
14. How do I get my user ID to login
into TOPS to maintain my hierarchies?
Call the TOPS Help Desk at 970-295-5234 to get your ID to login into TOPS. Gary Koch will provide the customer with privileges.