Next Generation 9-1-1 (NG9-1-1) System Initiative
Proof of Concept Test Plan
DOCUMENT CHANGE HISTORY
Version Number |
Date |
Description |
v 1.0 |
June 5, 2008 |
Initial Release |
Table of Contents
1 Introduction
2 General Testing
Methodology
3 Initial Laboratory Site Testing
4 King County,
Washington PSAP Site
Testing
5 Helena, Montana
PSAP Site Testing
6 St. Paul, Minnesota
PSAP Site Testing
7 Rochester, New York
PSAP Site Testing
8 Indiana
PSAP Site Network-to-Network
Testing
9 Total
System Testing
10 Demonstration
Testing
11 Retesting
(If needed)
12 Compliance
Matrix
Appendix A—Acronyms
Appendix B—Glossary
Appendix
C—Source References
Appendix D—Use Case
Tests
Appendix
E—Total System Test Scripts
Appendix F—Task
3C/3D Report
Appendix
G—Data Collection Results
1
Introduction
This document is the Proof of Concept (POC) Test Plan and procedures
that will be used to verify that hardware and application functionality
meet the requirements of the U.S. Department of Transportation (USDOT)
Next Generation 9-1-1 Initiative (NG9-1-1). It describes the
test procedures and provides the base information to validate the Next
Generation 9-1-1 proof of concept.
This document continues to build on the work that has been
completed. The NG9-1-1 Concept of Operations (CONOPS)
High-Level Requirements document and Architecture Analysis report were
developed in the initial phases of the project. These
documents served as the basis for the initial POC development work.
The POC development work created the following additional documents:
The Interim System Design Document, Human Machine Interface Display
Design Document, and the POC Deployment Plan. These documents
are used as a basis for this document. These documents are
available for download at the USDOT NG9-1-1 website: http://www.its.dot.gov/ng911.
1.1
Overview
The POC demonstration is a culmination of several steps. The
following subsections provide a brief overview of these steps and how
this demonstration will be supportive of the POC. The
subsections will be—
- The NG9-1-1 project
- The POC
- The testing to be performed.
1.1.1
Overview of the NG9-1-1 Project
The intent of the USDOT NG9-1-1 project is to provide leadership,
guidance, and resources to work with the public and private 9-1-1
stakeholders, and lay out a path to achieve a phased migration of a
nationally interoperable (Footnote 1)
emergency services internetwork.
USDOT understands that access to emergency services provided by 9-1-1
in today’s world of evolving technology will ultimately occur within a
broader array of interconnected networks comprehensively supporting
emergency services—from public access to those services, to the
facilitation of the services, to the delivery of the emergency
information to dispatchers and first responders.
More specifically, USDOT views the NG9-1-1 system as a transition to
enable the general public to make a 9-1-1 “call” (Footnote 2) from any
wired, wireless, or Internet Protocol (IP)-based device, and allow the
emergency services community to take advantage of enhanced call
delivery and advanced functional and operational capabilities through
new internetworking (Footnote 3)
technologies based on open
standards. By enabling the general public to access 9-1-1
services through virtually any communications device, the NG9-1-1
system provides a more direct ability to request help or share critical
data with emergency services provider from any location. In
addition, call takers at the Public Safety Answering Points (PSAP) will
be able to transfer emergency calls to another PSAP and forward the
location and other critical data, such as text messages, images, and
video, with the call.
1.1.2 Overview of the Proof of
Concept
The USDOT NG9-1-1 POC demonstration is envisioned to prove the
feasibility of the key features and functionalities developed as part
of the NG9-1-1 system. This demonstration will demonstrate
the Tier 1 next generation features of the 9-1-1 system. These include—
- Call origination using—
- IP User Agents (UA) such as laptops, IP
phones, IP wireless devices, and Session Initiation Protocol (SIP)
clients (audio, data, video message, picture message, and live video)
- Cellular devices (Short Message Service
[SMS]) (data and text message)
- Third-party call center (telematics,
audio, and/or data)
- IP and Video Relay Services (VRS) for
the deaf and hard-of-hearing community (text, and video)
- Call support and processing using—
- Standard IP access networks
- NG9-1-1 Network components such as
Emergency Services Routing Proxy (ESRP) and data gateways
- NG9-1-1 databases such as Business
Rules, Location-to-Service Translation Protocol (LoST), Enterprise
Location Information Server (LIS), and Call Record.
- Call termination at the PSAPs using—
- IP Automatic Call Distribution (ACD)
systems
- IP phones and workstations
- Human machine interface.
The infrastructure for the NG9-1-1 POC demonstration will be hosted in
three test laboratories and at the selected PSAPs. The three
laboratory facilities selected for the POC network and data hosting are—
- Booz Allen Center for Network &
Systems Innovation (CNSI) at One Dulles
- Texas A&M Internet2 Laboratory
located in College Station, Texas
- Columbia University Next Gen laboratory
located in New York, New York.
After configuration and testing at the test bed locations is complete,
equipment and software will be installed at the selected PSAP
locations. The five PSAP locations are—
- City of Rochester—Emergency
Communications Department, Rochester, New York
- King County E-911 System, Seattle,
Washington
- Metropolitan Emergency Services
Board—Ramsey County Emergency Communications Center, St. Paul, Minnesota
- State of Montana—Public Safety Services
Bureau, Helena, Montana
- State of Indiana—Office of State
Treasurer, Indiana Wireless 911 Board.
Several software and hardware components are incorporated into the POC
to successfully demonstrate NG9-1-1 capabilities. These
include—
- Call origination software components
such as—SIPc client, cellular, and telematics interfaces to provide
voice, video, and text communications
- NG9-1-1 databases such as Business
Rules, LoST, and Call Record
- Call receiving software components such
as IP-based ACD and Human Machine Interface (HMI).
The POC includes the configuration management (CM), risk management,
maintenance, training, and communication plans and procedures that will
be used to assist in the effective and efficient development of a full
NG9-1-1 system.
1.1.3 Overview of the Testing
to Be
Performed
The testing process is based on the Tier 1 requirements of the NG9-1-1
design documentation. This testing will take place over a
period of six to eight weeks. The testing will be performed
in phases.
Testing will be initially performed in the laboratory test bed
environment. Next, the PSAP locations will be
tested. Finally, the entire system will be tested.
To accomplish this sequence of tests, specific tasks will be
completed. All tests will be using POC equipment, systems,
and test data. At no time will live calls be handled on the
POC system or will the test calls be sent to live 9-1-1 systems.
Several NG9-1-1 project documents detail selected functions of an NG9 1
1 system. These functions are defined as “use cases” and
“requirements” in these documents. They are broken down into
levels of importance, and the highest are categorized as Tier 1
requirements. This test plan is based on those use cases and
requirements. The use cases and requirements defined in the
NG9-1-1 project have been integrated into industry-standard testing
methodologies. The testing methodologies will then be applied
to the laboratory test bed environment, the PSAP environment, and an
end-to-end system test.
The documentation of the test results will be incorporated into the
final NG9-1-1 POC test results document.
1.2
Objectives
The objective of this POC Test Plan is to define the procedures and
logistics necessary to test the functionality of equipment and
applications associated with the NG9-1-1 POC. This
functionality has been defined in previous documents as use cases and
requirements. The following objectives were incorporated into
the test plan:
- Provide a formal testing process
- Test each Tier 1 requirement identified
in the NG9-1-1 system
- Document the results of each test
- Collect data from the tests
- Provide useable information from which
to develop the final documents such as—
- Final design
- Benefit-cost analysis
- Transition plan
- Provide verifiable documentation that
the concept, as developed, is functional.
1.3
Scope
The scope of this document is limited to the testing of the Tier 1
requirements of the USDOT NG9-1-1 system requirements. This
test plan documents the project's activities to be performed, the
schedule of activities, assigned responsibilities, and resources
required, including staff, tools, and computer facilities. The documentation of the test results will be incorporated into the
final NG9-1-1 documentation.
This test plan applies to the approved and stable systems, including
software, hardware, and documentation that have reached a deployable
state within the purview of the NG9-1-1 POC system design. Testing will occur after the equipment and applications are tested in a
laboratory environment and the team has deployed equipment to the PSAPs.
1.4
Document Overview
The NG9-1-1 POC Test Plan document is organized into the following
numbered sections:
1
Introduction |
This section presents an
overview of the project
and POC. |
2
General Testing
Methodology |
This
section outlines the methodology of the testing development and the
process and logistics of the testing. |
3
Initial
Laboratory Site Testing |
This section details the
tests that will be
conducted at the three
laboratory sites. |
4 King
County,
Washington PSAP Site Testing |
This section details the
tests that will be
conducted at the King County, Washington PSAP site. |
5
Helena, Montana
PSAP Site Testing |
This section details the
tests that will be
conducted at the Helena PSAP site. |
6 St.
Paul,
Minnesota PSAP Site Testing |
This section details the
tests that will be
conducted at the
St. Paul PSAP site. |
7
Rochester, New
York PSAP Site Testing |
This section details the
tests that will be
conducted at the
Rochester PSAP site. |
8
Indiana PSAP
Site Network-to-Network Testing |
This section details the
tests that will be
conducted at the
Indiana PSAP site. |
9 Total
System
Testing |
This section details the
tests that will be
conducted with the total system. |
10
Demonstration
Testing |
This section details the
tests that will be
conducted during the public
demonstration phase. |
11
Retesting (If
needed) |
This section
will contain a description of retesting, should that be necessary. |
12
Compliance
Matrix |
This section will
contain the test results in table format once the testing is complete. |
Appendix
A—Acronyms |
This
appendix
contains acronyms used in the test plan document. |
Appendix
B—Glossary |
This appendix
contains a glossary of terms used in the test plan. |
Appendix
C—Source
Documents |
This
appendix lists the documents used as references to develop the test
plan. |
Appendix
D—Use
Case Tests |
This appendix details the
use case tests. |
Appendix
E—Total
System Tests |
This appendix details the
tests for the total
system testing. |
Appendix
F—Task
3C/3D Report |
This appendix is a copy of
the Task 3C/3D report. |
Appendix
G—Data
Collection Results |
This
appendix will be added at the completion of the testing and will
contain the results from the data collection detailed in Appendix F. |
2
General Testing Methodology
This POC test plan is designed to test the high level (Tier 1)
requirements as developed and documented in the USDOT NG9-1-1
Requirements document. These requirements are not a complete
list of all functions and requirements for future NG9-1-1 systems;
rather they are a basic set of requirements.
The NG9-1-1 POC development process has generated several documents
that outline the functions of an NG9-1-1 system. As part of
the development process, the NG9-1-1 team developed a set of use cases
that covers the basic functions of an NG9-1-1 system. Each of
these use cases was further refined into a set of requirements for each
use case. These were documented in the System Description and
Requirements Document. Based on these requirements, this test
plan was developed.
Each use case is listed with the associated requirements.
Each requirement is used to develop a test for that
requirement. Each test associated with a requirement is
described, along with the test procedure. The basic format of
each requirement is—
- Test Description—Provides a brief
overview of the test
- Test Procedures—Lists the test steps
- Expected Results—Describes what is
expected to happen
- Pass/Fail—Will be used during the
actual test to record Pass or Fail
- Results—Will be used during the actual
test to document the results of the test.
While each requirement has a set of test steps associated with it,
there is considerable duplication among the requirements.
Consequently, a single test call will be used to test more than one
requirement at a time. This will reduce the time needed to
complete the testing.
2.1
Testing Process
The testing will proceed in phases. Because the most
complicated processes will be housed at the various laboratory sites,
they will be tested first. Next, the individual PSAPs will be
tested, and last, the entire system. These tests will be
conducted by the testing team that is described in Section
2.2.1. Testing team training will take place prior to the
testing.
2.1.1 Initial Laboratory Site
Testing
The laboratories will be tested as a group. The equipment
housed in these laboratories is intended to work together and will be
tested as such. Seven use cases will be tested at the
laboratories, as described in Section 3. This testing will
last approximately 2 to 3 weeks.
During this testing phase, each technology type will be used to deliver
a call to the system. To properly test these system
functions, devices to place test calls will be needed, and at least one
HMI workstation will be available near or in one of the
laboratories. Four test teams will be deployed, with one at
each laboratory plus a fourth team working with the HMI
equipment. The test teams will communicate and coordinate
with each other through a conference bridge.
2.1.2 Individual PSAP Site
Testing
The PSAPs will be tested individually. The equipment housed
in these PSAPs is intended to work independently and will be tested as
such. Nine use cases will be tested at each PSAP as described
in Sections 4 through 8. This testing will last approximately
two to three weeks.
All tests will use POC equipment, systems, and test data. At
no time will live calls be handled on the POC system or will the test
calls be sent to live 9-1-1 systems.
Each PSAP is expected to take two to three days to complete testing
during the two- to three-week time frame. A test team will go
to each PSAP and conduct the tests while a second test team will be
located at the laboratory as oversight.
During this phase, the Network-to-Network connections will be
demonstrated. The Indiana state system will have a PSAP
connected to the system.
To facilitate the testing of each technology, each PSAP will be
assigned primary technologies on which to focus its testing.
This approach will allow testing of all technologies during the PSAP
testing phase. Each requirement test that is not technology
specific will be conducted by the PSAP using the technology assigned to
it. These assignments are listed below.
PSAP |
Technology |
King County, Washington |
Cellular Call
Instant Message |
Helena, Montana |
Legacy 9-1-1 Call
Telematics |
St. Paul, Minnesota |
VoIP Call
Instant Message |
Rochester, New York |
Text Message
Live Video Feed |
Indiana |
Cellular Call
Telematics |
2.1.3 Total System Testing
The total system will be tested as a unit. The equipment is
intended to work together and will be tested as such. Seven
scenarios will be tested as described in Section 9. This
testing will last approximately two weeks.
During this testing, the test teams will break into smaller teams to
cover each of the eight locations during the total system testing.
2.1.4 Demonstration Testing
The total system will be demonstrated as a unit. This part of
the test plan is more a demonstration than a test. It will
allow input from the public safety community to the processes and
systems of the POC. Seven scenarios will be tested. This testing will last approximately 3 days.
A demonstration will be prepared that includes a graphical (animated)
slide or slides describing the processes that each scenario
uses. This slide will be used to visualize and explain the
processes that occur prior to and following placing the test call.
It is expected that there will be two demonstrations scheduled in the
3-day period and that all eight locations will participate in the
demonstrations to obtain the most feedback from the demonstration.
A survey similar to the PSAP survey developed for the data collection
tasks will be used to gather data from these tests.
2.1.5 Data Collection
This test plan addresses the Tier 1 use cases and their associated
requirements. However, the tests described herein are only a
part of the testing that will occur—a large amount of data will be
generated and collected during the POC. This data is
described in the additional document completed for—
- Task 3C—Data Analysis Plan
- Task 3D—Data Acquisition Plan.
When this test plan is completed, the data collection reports will
become a part of this test plan to provide a complete picture of the
results of the POC.
2.1.6 Retesting (If needed)
Should any additional test be needed, or tests need to be redone, the
final two weeks will be used. This segment of the testing is
intended to cover, for example, a guest at the public demonstration
asking whether the system can perform a particular function. A quick test can be developed and tested after the demonstration phase.
2.2
Testing Resources
The deployment test plan for the NG9-1-1 project will include the
personnel and equipment required for a successful test. Personnel required and other resources will also be specified.
2.2.1 Testing Personnel
The testing will require participation of most of the personnel
assigned to the project in order to operate and oversee the
POC. To assist in the coordination and documentation of the
testing, a dedicated testing team will be selected that will have no
other duties during the testing period. This test team will
oversee the testing.
Optimally, the test team will consist of a testing leader and four
teams of four testers. For each team, the senior person on
the team will be assigned as the team leader. These teams
will consist of—
- PSAP Operations Specialist
- PSAP Technical Specialist
- NG9-1-1 Software Specialist
- NG9-1-1 Network Specialist.
Each team will operate as a team during the first two test phases
(Laboratories and PSAPs). During the total system test and
the demonstrations, two smaller teams will be used, each consisting of
two members. The senior person on each of these smaller teams
will be the team leader. These teams will consist of—
- PSAP Technical Specialist
- NG9-1-1 Software Specialist
and
- PSAP Operations Specialist
- NG9-1-1 Network Specialist.
2.2.2 Equipment Requirements
The POC Test Plan will require the following resources:
- Test telephones and devices
- Testing devices listed in Task 3C and 3D
- Conference bridge
- Speakerphone at each site
- Computer with demonstration phase slide
show
- Computer screen projector
- Handouts
- Sign-in sheets (daily, presentations,
and operators)
- Copy of this test plan
- Assorted office supplies
- HMI workstation at a Laboratory
location.
2.2.3 Scheduling
The POC Test Plan schedule is designed to allow flexibility in the
testing as needed. The final report will document the actual
dates of the testing phases.
The Deployment Team will coordinate with the Project Manager to plan
activities.
Test
Site/Area |
Planned
Dates |
Actual
Dates |
Booz Allen Laboratory (Training) |
May
2008 |
|
Laboratory Sites |
May
2008 |
|
Individual PSAP |
June
2008 |
|
Total System Demonstration |
June
2008 |
|
Data Collection |
June
2008 |
|
Retesting (If needed) |
July
2008 |
|
3
Initial Laboratory Site Testing
At the Laboratory sites, seven use cases will be used for
testing. All three laboratory sites will be tested at the
same time. The requirements associated with the use cases
below will be tested.
Use
Cases Tested, |
Number of Requirements |
Identify Appropriate Responding Agency or Service
[CP-IDRES] |
11 |
Obtain Supportive or Supplemental Data Post Call
Delivery
[CR-OSSDT] |
9 |
Recognize Originating Location [CT-ROLOC] |
3 |
Recognize Call Type [CT-REGCT] |
8 |
Route Call to PSAP [CT-RTPSP] |
14 |
Provide Network Bridging Services [CT-PNWBS] |
11 |
Call Authentication [CT-CAUTH] |
2 |
The test scripts listed in Appendix D for these use cases will be used.
4
King County, Washington PSAP
Site
Testing
At each PSAP site, nine use cases will be used for testing. The requirements associated with the use cases below will be tested.
During the testing, PSAP staff will be involved and perform many of the
tester functions.
Use
Cases Tested |
Number of Requirements |
Obtain Supportive or Supplemental Data Post Call
Delivery
[CR-OSSDT] |
9 |
Answer Call [CA-ANSCL] |
12 |
Initiate Callback [CA-INTCB] |
2 |
Determine Nature of Emergency [CP-DTNAT] |
5 |
Determine and Verify Location of Emergency
[CP-VFLOC] |
4 |
Update Mobile Caller's Location Information [CP-UCLOC] |
7 |
Establish Conference Call [CP-ECONF] |
8 |
Record Call [CP-RCCAL] |
20 |
Transfer Call Records [CR-TRCIN] |
0 |
The test scripts listed in Appendix D for these use cases will be used.
5
Helena, Montana PSAP Site
Testing
At each PSAP site, nine use cases will be used for testing. The requirements associated with the use cases below will be tested.
During the testing, PSAP staff will be involved and perform many of the
tester functions.
Use
Cases Tested |
Number of Requirements |
Obtain Supportive or Supplemental Data Post Call
Delivery
[CR-OSSDT] |
9 |
Answer Call [CA-ANSCL] |
12 |
Initiate Callback [CA-INTCB] |
2 |
Determine Nature of Emergency [CP-DTNAT] |
5 |
Determine and Verify Location of Emergency
[CP-VFLOC] |
4 |
Update Mobile Caller's Location Information
[CP-UCLOC] |
7 |
Establish Conference Call [CP-ECONF] |
8 |
Record Call [CR-RCCAL] |
20 |
Transfer Call Records [CR-TRCIN] |
0 |
The test scripts listed in Appendix D for these use cases will be used.
6
St. Paul, Minnesota PSAP Site
Testing
At each PSAP site, nine use cases will be used for testing. The requirements associated with the use cases below will be tested.
During the testing, PSAP staff will be involved and perform many of the
tester functions.
Use
Cases Tested |
Number of Requirements |
Obtain Supportive or Supplemental Data Post Call
Delivery
[CR-OSSDT] |
9 |
Answer Call [CA-ANSCL] |
12 |
Initiate Callback [CA-INTCB] |
2 |
Determine Nature of Emergency [CP-DTNAT] |
5 |
Determine and Verify Location of Emergency
[CP-VFLOC] |
4 |
Update Mobile Caller's Location Information [CP-UCLOC] |
7 |
Establish Conference Call [CP-ECONF] |
8 |
Record Call [CP-RCCAL] |
20 |
Transfer Call Records [CR-TRCIN] |
0 |
The test scripts listed in Appendix D for these use cases will be used.
7
Rochester, New York PSAP Site
Testing
At each PSAP site, nine use cases will be used for testing. The requirements associated with the use cases below will be tested.
During the testing, PSAP staff will be involved and perform many of the
tester functions.
Use
Cases Tested |
Number of Requirements |
Obtain Supportive or Supplemental Data Post Call
Delivery
[CR-OSSDT] |
9 |
Answer Call [CA-ANSCL] |
12 |
Initiate Callback [CA-INTCB] |
2 |
Determine Nature of Emergency [CP-DTNAT] |
5 |
Determine and Verify Location of Emergency
[CP-VFLOC] |
4 |
Update Mobile Caller's Location Information [CP-UCLOC] |
7 |
Establish Conference Call [CP-ECONF] |
8 |
Record Call [CP-RCCAL] |
20 |
Transfer Call Records [CR-TRCIN] |
0 |
The test scripts listed in Appendix D for these use cases will be used.
8
Indiana PSAP Site
Network-to-Network
Testing
At each PSAP site, nine use cases will be used for testing. The requirements associated with the use cases below will be tested.
During the testing, PSAP staff will be involved and perform many of the
tester functions.
These tests will include an additional test to show a
network-to-network connection.
The test scripts listed in Appendix D for these use cases will be used.
9
Total System Testing
After the successful completion of the component testing in Phases 1
and 2, the total system will be tested. This testing will
consist of processing calls through the complete system and recording
the results. During the testing, PSAP staff will be involved and
perform many of the tester functions.
To cover all of the possible scenarios, the PSAPs will be configured to
use the following answer types and transfer points:
PSAP |
Answer Type |
Transfer to: |
King County, Washington |
Manual |
Helena, Montana |
Helena, Montana |
Manual |
St. Paul, Minnesota |
St. Paul, Minnesota |
Automatic |
Rochester, New York |
Rochester, New York |
Automatic |
Indiana |
Indiana |
Manual |
King County, Washington |
Three basic scripts will be used for each technology being tested:
- Call Setup
- Call Handling
- Data Handling.
These types of test scripts are developed to cover each of the Tier 1
requirements. The use cases covered in each type of the test
script are listed below.
Test |
Use
Cases Covered |
Call Setup |
-
Call Authentication
-
Recognize Originating Location
-
Recognize Call Type
-
Route Call to PSAP
|
Call Handling |
- Answer Call
- Determine and Verify Location of
Emergency
- Determine Nature of Emergency
- Identify Appropriate Responding Agency
or Service
- Establish Conference Call
- Provide Network Bridging Services
|
Data Handling |
- Update Mobile Caller’s Location Information (if
caller is
mobile)
- Record Call
- Obtain Supportive or Supplemental Data
post call delivery
- Initiate Callback
- Transfer Call Record
|
The specific test scripts that will be used for each use cases are
listed in Appendix E. Each test script is generic enough to
be used for each of the technologies being tested. The
following technologies will be tested in the total system test:
Technologies Tested |
Process Legacy 9-1-1 Call |
Process Cellular Call |
Process Intelligent IP Call (Voice, Video, & Text) |
Process Network Assisted IP Call (Voice, Video, & Text) |
Process SMS Text Message |
Process Telematics Call |
10 Demonstration Testing
The demonstration tests will be similar to the total system tests but
limited in number. Only seven technologies will be
demonstrated during this phase of testing. This testing will
consist of processing calls through the complete system and recording
the results. During the testing, PSAP staff will be involved
and perform many of the tester functions.
To cover all of the possible scenarios, the PSAPs will be configured to
use the following answer types and transfer points:
PSAP
|
Answer Type |
Transfer to: |
King County, Washington |
Manual |
Helena, Montana |
Helena, Montana |
Manual |
St. Paul, Minnesota |
St. Paul, Minnesota |
Automatic |
Rochester, New York |
Rochester, New York |
Automatic |
Indiana |
Indiana |
Manual |
King County, Washington |
The test scripts used in the Total System Testing will also be used in
this phase. The test scripts listed in Appendix E for these
use cases will be used. The following technologies will be
tested in this phase:
Technologies Tested |
Process Legacy 9-1-1 Call |
Process Cellular Call |
Process Intelligent IP Call (Voice, Video, & Text) |
Process Network Assisted IP Call (Voice, Video, & Text) |
Process SMS Text Message |
Process Telematics Call |
11 Retesting (If needed)
This section is reserved for use if needed during the POC. If
new tests or retests are needed, they will be documented in the section.
12 Compliance Matrix
This section will contain a spreadsheet listing each requirement and
the results of the testing in a table format.
Appendix
A—Acronyms
Acronym |
Definition |
ACD |
Automatic Call Distribution |
ACN |
Automatic Crash Notification |
ALI |
Automatic Location Identification |
ANI |
Automatic Number Identification |
CAD |
Computer Aided Dispatch |
CM |
Configuration Management |
CNSI |
Booz Allen’s Center for Network & Systems Innovation at One Dulles (Herndon, VA) |
CONOPS |
Concept of Operations |
CPE |
Customer Premises Equipment |
E9-1-1 |
Enhanced 9-1-1 |
EMS |
Emergency Medical Service |
EPAD |
Emergency Provider Access Directory |
ESInet |
Emergency Services IP Network |
ESRP |
Emergency Services Routing Proxy |
GIS |
Geographic Information System |
HMI |
Human Machine Interface |
IM |
Instant Message |
IP |
Internet Protocol |
LoST |
Location-to-Service Translation Protocol |
MSAG |
Master Street Address Guide |
NENA |
National Emergency Number Association |
NG9-1-1 |
Next Generation 9-1-1 |
POC |
Proof-of-Concept |
PSAP |
Public Safety Answering Point |
PSTN |
Public Switched Telephone Network |
RMS |
Records Management System |
SIP |
Session Initiation Protocol |
SOP |
Standard Operating Procedure |
SMS |
Short Message Service |
SMTP |
Simple Mail Transfer Protocol |
SR |
Selective Router |
TBD |
To Be Determined |
TN |
Telephone Number |
UA |
User Agent |
USDOT |
US Department of Transportation |
URI |
Uniform Resource Identifier |
VoIP |
Voice over IP |
VRS |
Video Relay Systems |
Appendix B—Glossary
Term
|
Definition |
9-1-1 |
A
three-digit telephone number to facilitate the reporting of an
emergency requiring response by a public safety agency. |
Analog |
Continuous and variable electrical waves that
represent an
infinite number of values; as opposed to digital. |
Authentication |
Determination or verification of a user’s identity
and/or the
user’s eligibility to access to a system, network, or data; measures to
prevent unauthorized access to information and resources. |
Automatic Call Distributor (ACD) |
Equipment
or application that automatically distributes incoming calls to
available PSAP attendants in the order the calls are received, or
queues calls until an attendant becomes available. |
Automatic Location Information (ALI) |
The automatic display at the
PSAP of the caller’s telephone number, the address or location of the
telephone, and supplementary emergency services information. |
Automatic Number Identification (ANI) |
Telephone
number associated with the access line from which a call originates. |
ANI key |
A
value that is used to correlate the number identified for the call with
a query that determines the caller’s location via Automatic Location
Identification (ALI). |
Bandwidth |
Capacity of a network line to transfer data packets
(includes
speed of transfer and number of packets processed per second). |
Call |
For
the purposes of this NG9-1-1 System Description and High-Level
Requirements Document, any real-time communication—voice, text, or
video—between a person needing assistance and a PSAP call
taker. This term also includes non-human-initiated automatic
event alerts, such as alarms, telematics, or sensor data, which may
also include real-time communications. |
Call Back |
The ability to re-contact the calling party. |
Call Delivery |
The capability to route a 9-1-1 call to the designated
selective router for ultimate delivery to the designated PSAP for the
caller’s Automatic Number Identification (ANI) key. |
Call Detail Record |
All
system (including network) data accessible with the delivery of the
call, and all data automatically added as part of call
processing. This includes Essential Data (including reference
key to network component and call progress records) and Supportive
Data. Part of the Call Record. |
Caller Location Information |
Data
pertaining to the geospatial location of the caller, regardless of
whether the caller is a person or an automatic event alert system. |
Call Recording |
The
electronic documentation of the interactive communication (e.g., audio,
video, text, image) between the caller, call taker, and any conferenced
parties. Part of the Call Record. |
|
|
Call Routing |
The capability to selectively direct the 9-1-1 call to
the
appropriate PSAP. |
Call Taker |
As used in 9-1-1, a person (sometimes referred to as a
telecommunicator) who receives emergency and non-emergency calls by
telephone and other sources, determines situations, elicits necessary
information, and relays essential information to dispatches, staff, and
other agencies, as needed, using telephony and computer equipment. |
Call Transfer |
The capability to redirect a call to another party. |
Call Type |
Classification of a 9-1-1 call that indicates the call
access
method, which can affect call treatment, routing, and
processing. Call types may include voice caller, short
message service (SMS) text, Simple Mail Transfer Protocol (SMTP) text,
multimedia, telematics data, ANI, silent alarms, etc. |
Computer Aided Dispatch (CAD) system |
A software package that
utilizes a variety of displays and tools that allows Call Takers at the
PSAP locations to dispatch emergency services (Police, Fire, Emergency
Medical Service) to the identified emergency location. CAD
uses a variety of communication types to dispatch a unit (paging, SMS,
radio, etc.). |
Customer Premises Equipment (CPE) |
Communications or terminal
equipment located in the customer’s facilities; terminal equipment at a
PSAP. |
Dispatch Operations |
The distribution of emergency information to responder
organizations responsible for delivery of emergency services to the
public. |
Emergency Call |
A telephone request for public safety agency emergency
services that requires immediate action to save a life, to report a
fire, or to stop a crime. May include other situations as
determined locally. |
Emergency Location Information |
Data
pertaining to the location of the emergency, which may be different
from the caller location. |
Emergency Medical Service (EMS) |
A system providing
pre-hospital emergency care and transportation to victims of sudden
illness or injury. |
Emergency Response |
An effort
by public safety personnel and citizens to mitigate the impact of an
incident on human life and property. |
Enhanced 9-1-1 (E9-1-1) |
An emergency telephone system
that includes network switching, database, and Customer Premises
Equipment (CPE) elements capable of providing selective routing,
selective transfer, fixed transfer, caller routing and location
information, and ALI. |
Essential Data |
Data that support call delivery and adequate response
capability. These data, or references to them, are
automatically provided as a part of call or message
initiation. Examples include location, call back data, and
call type. |
Human Machine Interface (HMI) |
HMI enables direct interaction
between the end-user (human) and a system (computer, machine) via
commands and inputs, and receives an output from the system based on
specified criteria. |
Human Machine Interface (HMI) Display |
Graphical
and visual user screen through which call takers (end-users) are able
to manipulate a system. |
Geographic Information System (GIS) |
A computer software system
that enables one to visualize geographic aspects of a body of
data. It contains the ability to translate implicit
geographic data (such as a street address) into an explicit map
location. It has the ability to query and analyze data in
order to receive the results in the form of a map. It also
can be used to graphically display coordinates on a map (i.e.,
latitude/longitude) from a wireless 9-1-1 call. |
IP Telephony |
The electronic transmission of the human voice over IP
Protocol, using data packets. |
Internet Protocol (IP) |
The set of rules by which data
are sent from one computer to another on the Internet or other networks. |
Interoperability |
The capability for disparate systems to work together. |
Interrogation Questions |
Questions that Call Takers ask
callers during an emergency call to obtain additional information. |
Multi-Media Communication Types |
Communication mediums that
will be used to receive emergency requests from the public, including
text, images, and video. |
Navigation Menu |
A tool used by a variety of computer systems that
contains
links to the features and applications available in the system, and
allows end-users to access the applications by selecting the
feature. Generally is grouped via links / hyperlinks to the
application. |
Nature of Emergency |
Reason
for a citizen’s request for response from emergency services (e.g.,
heart attack, vehicle collision, burglary) |
Network |
An
arrangement of devices that can communicate with each other. |
Public Safety Answering Point (PSAP) |
A facility equipped and
staffed to receive 9-1-1 calls; a generic name for a municipal or
county emergency communications center dispatch agency that directs 9 1
1 or other emergency calls to appropriate police, fire, and emergency
medical services agencies and personnel. |
Records Management System (RMS) |
A
computer software system that enables the storage or archival of data
records related to public safety (e.g., 9-1-1 call logs, incident
information, cases). |
Router |
An
interface device between two networks that selects the best path to
complete the call even if there are several networks between the
originating network and the destination. |
Screen Aesthetics |
Look and Feel of the Human Machine Interface. This
includes fonts, color schemes, and display layout. |
Selective Routing (SR) |
Direction of a 9-1-1 call to
the proper PSAP based on the location of the caller. |
Selective Transfer |
The capability to convey a 9-1-1 call to a response
agency by
operation of one of several buttons typically designated as police,
fire, and emergency medical. |
Service Provider |
An entity providing one or more of the following 9-1-1
elements: network, Customer Premises Equipment (CPE), or database
service. |
Short Message Service (SMS) |
A text message service that
enables messages generally no more than 140–160 characters in length to
be sent and transmitted from a cellular telephone. Short
messages are stored and forwarded at SMS centers, allowing their
retrieval later if the user is not immediately available to receive
them. |
Supportive Data |
Information beyond essential data that may support
call
handling and dispatch. The addition of this data to the call
stream is triggered by one or more of the data or reference items in
essential data for a given call type. An example is Automatic
Crash Notification (ACN) data such as “vehicle rollover.” |
Supplemental Data |
Information that may complement, but is not necessary
for,
call handling and dispatch or emergency response. |
Telematics |
The system of components that supports two-way
communications
with a motor vehicle for the collection or transmission of information
and commands. |
User Centered Design (UCD) |
Design principle that enable
the development of a computer system based on the needs, wants, and
limitations of the end user, including intuitive navigation, simplicity
and consistency of information presentation, accessibility of
information, visibility of key functional and navigational elements,
and legible visual design. |
Voice over Internet Protocol (VoIP) |
A set of rules that provides
distinct transfer of voice information in digital format using the
Internet Protocol. The IP address assigned to the user’s
telephone number may be static or dynamic. |
Wireless |
In the telecommunications industry, typically refers
to
mobile telephony and communications through handheld devices that make
a connection using radio frequency (in particular frequency bands often
reserved for mobile communications) for personal telecommunications
over long distances. |
Wireline |
Standard telephone and data communications systems
that use
in-ground and telephone pole cables. Also known as landline
or land-based. |
Appendix
C—Source References
The following documents are primary sources of information used in this
document.
- Next Generation 9-1-1 (NG9-1-1) System
Initiative: Concept of Operations. USDOT ITS JPO.
April 2007. http://www.its.dot.gov/ng911/pdf/NG911ConOps_
April07.pdf—This is a formal document that provides a user-oriented
vision of NG9-1-1 in the context of an emergency services internetwork
that can be understood by stakeholders with a broad range of
operational and technical expertise. It is intended to
communicate the vision of this system to stakeholders so that they can
be actively engaged in its development and deployment.
- Next Generation 9-1-1 (NG9-1-1) System
Initiative: System Description and High-level Requirements
Document. USDOT ITS JPO. July 2007.
http://www.its.dot.gov/
ng911/pdf/NG911_HighLevel_Requirements2007.pdf—This is a formal
document that provides a high-level overview of NG9-1-1 system
operations.
- USDOT_NG911_POC_RequirementTableTiered_11Sept2007.xls.
This is an internal document that contains the requirements developed
in previous work. This file contains the updated Tier 1
requirements.
- NG9-1-1 Interim System Design
Document. USDOT ITS JPO February 2008. NOT
POSTED—This is a formal document that details the interim NG9-1-1
system design. This design was used in the preparation of the
POC.
- Proof of Concept Deployment
Plan. USDOT ITS JPO February 2008
http://www.its.dot.gov/ng911/pubs/NG911_proof_concept.htm—This is a
formal document that details the plan to deploy the proof-of-concept
resources and to perform the POC.
- HMI Design Document. USDOT
ITS JPO January 2008. NOT POSTED—This is a formal document that details
the Human Machine Interface. This design was used in
preparation of the POC.
Appendix
D—Use Case Tests
This Appendix includes the detailed Tier 1 requirements with their
associated use case tests. Some requirements and use cases
are flagged as: “Not included in POC” in this document to indicate that
the feature was not included in the POC testing due to scope or
schedule constraints. Those use cases remain in this document
to support future efforts.
D.1 Identify Appropriate
Responding
Agency or Service [CP-IDRES]
This activity involves identifying the appropriate agencies for
incident response. Based on the caller’s Automatic Location
Identification (ALI) information, the Next Generation 9-1-1 (NG9-1-1)
system will provide a list of responding agencies for that
location. The call taker may need to select an alternate
location based on the information collected from the caller.
Responders for incident will be presented to the call taker based on
the incident location and incident categorization. A call
taker will select the appropriate responders from the list presented
and transmit the documented incident information to the dispatchers for
the responding agencies selected. Incident responders
include, but are not limited to, Law Enforcement, Fire, and Emergency
Medical Services (EMS) agencies.
Requirement
Code |
Requirement Text |
SR-IDRES-01 |
The system shall display the
emergency responder agencies associated with the emergency location. |
SR-IDRES-01-01 |
The system shall display
the emergency responder agencies associated with the caller location if
the emergency location is not available. |
SR-IDRES-01-02 |
The system shall display
the emergency responder agencies associated with the nature of
emergency (that is, recommended responders). |
SR-IDRES-01-03 |
The system shall display
the emergency responder agencies associated with the Call Type if
nature of emergency is not available. – Not included in POC |
SR-IDRES-01-04 |
The system shall log the
displayed responder agencies for each call. – Not included in POC |
SR-IDRES-01-05 |
The system shall display
call handling procedures based on business rules to the call taker. |
SR-IDRES-01-06 |
The system shall display
the mode of communication capabilities of the displayed responder
agencies. – Not included in POC |
FR-IDRES-02 |
The system shall provide the
capability to refresh the list of responders. |
FR-IDRES-03 |
The system shall provide the
capability to select responders from the list. |
FR-IDRES-03-01 |
The system shall provide
the capability to select individual agents within a responding
agency. – Not included in POC |
FR-IDRES-04 |
The system shall provide the
capability to transmit a call record to the selected responder
agencies' dispatchers. |
FR-IDRES-05 |
The system shall provide the
capability to search the responder list. – Not included in POC |
FR-IDRES-05-01 |
The system shall provide
the capability to search the responder list using Boolean search
terms. – Not included in POC |
SR-IDRES-07 |
The system shall log the
selected responder agencies for each call. |
DR-IDRES-09 |
The system shall contain a
Responding Agency Repository. |
DR-IDRES-09-01 |
The Responding Agency
Repository shall contain the following information for all responding
agencies in the PSAP’s jurisdiction: a) name, b) business area, c) URL,
d) telephone number, e) available communications media. – Not
included in POC |
DR-IDRES-09-02 |
All emergency responder
agencies shall be uniquely identifiable nationwide. |
DR-IDRES-09-03 |
The Responding Agency
Repository shall have the capability to contain individual agents
within a responding agency. – Not included in POC |
DR-IDRES-10 |
The Business Rules Database
shall contain SOPs for the display of emergency responder agency
information. |
DR-IDRES-10-01 |
The Business Rules
Database shall contain rules for automatically determining whether call
taker is needed for a given Call Type. – Not included in POC |
D.1.1 The system shall display
the
emergency responder agencies associated with the emergency location
D.1.1.1 Test Description:
A call will be initiated to the test bed Public Safety Answering Point
(PSAP). This call will be monitored from the test bed PSAP
location.
D.1.1.2 Test Procedure:
- Call initiated to test bed PSAP.
- Tester enters emergency location.
- System determines responder list based
on emergency location.
- System accesses responding agencies
database.
- System displays list of
responders.
D.1.1.3 Expected Results:
The system will display a list of responder agencies to the test bed
PSAP location.
D.1.1.4 Pass/Fail:
D.1.1.5 Results:
D.1.2 The system shall display
the
emergency responder agencies associated with the caller location if the
emergency location is not available
D.1.2.1 Test Description:
A call that does not include emergency location information will be
initiated to the test bed PSAP. This call will be monitored
from the test bed PSAP location.
D.1.2.2 Test Procedure:
- Call initiated to test bed PSAP.
- System attempts to determine responder
list based on emergency location.
- System defaults to null for emergency
location information.
- System uses caller location
information.
- System accesses responding agencies
database.
- System displays list of responders.
D.1.2.3 Expected Results:
The system will display a list of responder agencies listed based on
caller’s location information to the test bed PSAP location.
D.1.2.4 Pass/Fail:
D.1.2.5 Results:
D.1.3 The system shall display
the
emergency responder agencies associated with the nature of emergency
(that is, recommended responders)
D.1.3.1 Test Description:
A call will be initiated to the test bed PSAP that includes call
location and the nature of the emergency. This call will be
monitored from the test bed PSAP location.
D.1.3.2 Test Procedure:
- Call initiated to test bed PSAP.
- System determines responder list based
on call location and nature of emergency.
- System accesses responding agencies
database.
- System displays a list of responders.
D.1.3.3 Expected Results:
The system will display a list of recommended responders to the test
bed PSAP location.
D.1.3.4 Pass/Fail:
D.1.3.5 Results:
D.1.4 The system shall display
the
emergency responder agencies associated with the Call Type if nature of
emergency is not available (Use Case Not In POC Test)
D.1.4.1 Test Description:
A call will be initiated to the test bed PSAP that contains call type
but not the nature of the emergency. This call will be
monitored from the test bed PSAP location.
D.1.4.2 Test Procedure:
- Call initiated to test bed PSAP.
- System reads emergency location
information.
- System accesses responding agencies
database.
- System accesses business rules
database.
- System displays responder list.
D.1.4.3 Expected Results:
The system will display responder list to the test bed PSAP.
D.1.4.4 Pass/Fail:
D.1.4.5 Results:
D.1.5 The system shall log the
displayed
responder agencies for each call (Use Case Not In POC Test)
D.1.5.1 Test Description:
A call will be initiated to the test bed PSAP. This call will
be monitored from the test bed PSAP location. The system will
log responder agencies into the call detail record database.
D.1.5.2 Test Procedure:
- Call initiated to test bed PSAP.
- System displays responder list to test
bed PSAP.
- System logs displayed responder
agencies into call detail record database.
- Tester reviews call detail database
record to verify log entry was created.
D.1.5.3 Expected Results:
A log entry for the displayed responder agencies will be created in the
call detail record database.
D.1.5.4 Pass/Fail:
D.1.5.5 Results:
D.1.6 The system shall display
call
handling procedures based on business rules to the call taker
D.1.6.1 Test Description:
A call will be initiated to the test bed PSAP. This call will
be monitored from the test bed PSAP location.
D.1.6.2 Test Procedure:
- Call initiated to test bed PSAP.
- System accesses business rules server.
- System extracts call handing rules
from business rules server.
- System displays call handling
procedures to test bed PSAP.
D.1.6.3 Expected Results:
Call handing procedures extracted from the business rules server will
be displayed to the test bed PSAP.
D.1.6.4 Pass/Fail:
D.1.6.5 Results:
D.1.7 The system shall display
the mode
of communication capabilities of the displayed responder agencies (Use Case Not In POC Test)
D.1.7.1 Test Description:
A call will be initiated to the test bed PSAP. This call will
be monitored from the test bed PSAP location. The tester will
select emergency responders from the responder list.
D.1.7.2 Test Procedure:
- Call initiated to test bed PSAP.
- System displays responder list to test
bed PSAP.
- Tester selects emergency responder.
- System accesses emergency provider
access directory (EPAD) and local access database.
- System displays mode of communication
and access numbers required for agency selected.
- Tester repeats test for a different
emergency responder to verify correct data is displayed each time.
D.1.7.3 Expected Results:
Mode of communication and access numbers required for the agency
selected will be displayed to test bed PSAP.
D.1.7.4 Pass/Fail:
D.1.7.5 Results:
D.1.8 The system shall provide
the
capability to refresh the list of responders
D.1.8.1 Test Description:
A call will be initiated to the test bed PSAP. This call will
be monitored from the test bed PSAP location. The tester will
execute the Refresh option.
D.1.8.2 Test Procedure:
- Call initiated to test bed PSAP.
- System displays responder list to test
bed PSAP.
- Tester executes Refresh option.
- System refreshes responder list from
database.
D.1.8.3 Expected Results:
The responder list screen will be refreshed to the test bed PSAP.
D.1.8.4 Pass/Fail:
D.1.8.5 Results:
D.1.9 The system shall provide
the
capability to select responders from the list
D.1.9.1 Test Description:
A call will be initiated to the test bed PSAP. This call will
be monitored from the test bed PSAP location. The tester will
select responders from the responder list.
D.1.9.2 Test Procedure:
- Call initiated to test bed PSAP.
- System accesses business rules
database.
- System accesses responding agencies
database.
- System displays responder agencies.
- Tester selects responder agencies from
displayed list.
D.1.9.3 Expected Results:
Responder agencies will be displayed, and tester in the test bed PSAP
will select responder agencies. (for the POC this information will be
stored local on the calltaker Workstation)
D.1.9.4 Pass/Fail:
D.1.9.5 Results:
D.1.10 The system shall provide
the
capability to select individual agents within a responding agency (Use Case Not In POC Test)
D.1.10.1 Test Description:
A call will be initiated to the test bed PSAP. This call will
be monitored from the test bed PSAP location. The tester will
select specific emergency responders to be included in a conference
call.
D.1.10.2 Test Procedure:
- Call initiated to test bed PSAP.
- System accesses business rules
database.
- System accesses responding agencies
database.
- System displays responder list to test
bed PSAP.
- Tester selects emergency responder.
- System accesses the EPAD and local
access database.
- System displays mode of communication
and access numbers required for agency selected.
- System displays option to conference
other individuals.
- Tester selects participants for
conference call.
- System establishes conference call.
D.1.10.3 Expected Results:
Access options will be displayed at the PSAP test bed location, and a
conference connection will be successfully executed.
D.1.10.4 Pass/Fail:
D.1.10.5 Results:
D.1.11 The system shall provide
the
capability to transmit a call record to the selected responder
agencies' dispatchers
D.1.11.1 Test Description:
A call will be initiated to the test bed PSAP. This call will
be monitored from the test bed PSAP location. The tester will
select specific emergency responder for conference call and call record
will be transferred to that responder.
D.1.11.2 Test Procedure:
- Call initiated to test bed PSAP.
- System displays responder list to test
bed PSAP.
- Tester selects emergency responder.
- System accesses EPAD and local access
database.
- System displays mode of communication
and access numbers required for agency selected.
- Tester selects responder agency
dispatcher (test bed) for conference call.
- System establishes conference call.
- System accesses call record database.
- System transfers call record to
responding agency dispatcher (test bed).
- Tester verifies that call record was
transferred.
D.1.11.3 Expected Results:
The selected test bed responding agency dispatcher will receive the
call record.
D.1.11.4 Pass/Fail:
D.1.11.5 Results:
D.1.12 The system shall provide
the
capability to search the responder list (Use Case Not In POC Test)
D.1.12.1 Test Description:
A call will be initiated to the test bed PSAP. This call will
be monitored from the test bed PSAP location. The tester will
use search function to find alternate responder agencies.
D.1.12.2 Test Procedure:
- Call initiated to test bed PSAP.
- System displays responder list to test
bed PSAP.
- System accesses EPAD and local access
database.
- System displays list of recommended
responders.
- Tester selects Agency Info button to
search for another agency.
- System displays search function for
EPAD and local access database.
- Tester searches for alternate
responder agencies.
D.1.12.3 Expected Results:
The search function will allow the tester access to the EPAD and
display responder agency information.
D.1.12.4 Pass/Fail:
D.1.12.5 Results:
D.1.13 The system shall provide
the
capability to search the responder list using Boolean search terms (Use Case Not In POC Test)
D.1.13.1 Test Description:
A call will be initiated to the test bed PSAP. This call will
be monitored from the test bed PSAP location. Tester will
search responder list using Boolean search terms.
D.1.13.2 Test Procedure:
- Call initiated to test bed PSAP.
- System displays responder list to test
bed PSAP.
- System accesses EPAD and local access
database.
- System displays list of recommended
responders.
- Tester selects Agency Info button to
search for another agency.
- System displays search function for
EPAD and local access database.
- Tester searches using Boolean search
term “or” for the two terms “fire” and “animal.”
- System performs a search using Boolean
search term “and” for the two terms “fire” and “animal.”
- Tester searches using Boolean search
term “not” for the two terms “fire” and “animal.”
- System displays results of each
search.
D.1.13.3 Expected Results:
The search function will allow the tester to access to the EPAD and
display responder agency information using Boolean terms.
D.1.13.4 Pass/Fail:
D.1.13.5 Results:
D.1.14 The system shall log the
selected
responder agencies for each call
D.1.14.1 Test Description:
A call will be initiated to the test bed PSAP. This call will
be monitored from the test bed PSAP location. The tester will
select a responder agency from the responder list.
D.1.14.2 Test Procedure:
- Call initiated to test bed PSAP.
- System displays responder list to test
bed PSAP.
- Tester selects responder agency.
- System logs selected responder
agencies into call detail record database.
- Tester reviews call detail record
database to verify log entry was created.
D.1.14.3 Expected Results:
The call record database log will contain a record of the selected
responder agency.
D.1.14.4 Pass/Fail:
D.1.14.5 Results:
D.1.15 The system shall contain
a
Responding Agency Repository
D.1.15.1 Test Description:
A call will be initiated to the test bed PSAP. This call will
be monitored from the test bed PSAP location. The tester will
search for alternate responder agencies.
D.1.15.2 Test Procedure:
- Call initiated to test bed PSAP.
- System displays responder list to the
test bed PSAP.
- System accesses EPAD and local contact
database.
- System displays list of recommended
responders and a search function.
- Tester uses Search function to search
EPAD and local contact database for alternate responder agencies.
D.1.15.3 Expected Results:
The search will verify EPAD is present and will act as the Responding
Agency Repository.
D.1.15.4 Pass/Fail:
D.1.15.5 Results:
D.1.16 The Responding Agency
Repository
shall contain the following information for all responding agencies in
the PSAP’s jurisdiction: a) name, b) business area, c) URL, d)
telephone number, e) available communications media (Use Case Not In POC Test)
D.1.16.1 Test Description:
A call will be initiated to the test bed PSAP. This call will
be monitored from the test bed PSAP location. The tester will
search for alternate responder agencies.
D.1.16.2 Test Procedure:
- Call initiated to test bed PSAP.
- System displays responder list to test
bed PSAP.
- System accesses EPAD and local contact
database.
- System displays list of recommended
responders and a search function.
- Tester uses Search function to search
EPAD and local contact database for alternate responder agencies.
D.1.16.3 Expected Results:
The search will display the PSAP’s responding agencies within the
jurisdiction to include: a) name, b) business area, c) URL, d)
telephone number, e) available communications media.
D.1.16.4 Pass/Fail:
D.1.16.5 Results:
D.1.17 All emergency responder
agencies
shall be uniquely identifiable nationwide
D.1.17.1 Test Description:
The EPAD database will be accessed to review the data in the POC
database.
D.1.17.2 Test Procedure:
- Administrator accesses EPAD database.
- Administrator examines EPAD database
to check that agencies listed have unique identifiers.
D.1.17.3 Expected Results:
No emergency responder agencies in the EPAD will have the same
identifier.
D.1.17.4 Pass/Fail:
D.1.17.5 Results:
D.1.18 The Responding Agency
Repository
shall have the capability to contain individual agents within a
responding agency (Use Case Not In POC Test)
D.1.18.1 Test Description:
A call will be initiated to the test bed PSAP. This call will
be monitored from the test bed PSAP location. The tester will
search for individual personnel within a responder agency.
D.1.18.2 Test Procedure:
- Call initiated to test bed PSAP.
- System displays responder list to test
bed PSAP.
- System accesses EPAD and local contact
database.
- System displays list of recommended
responders.
- Tester drills down to individual
personnel within the agency.
D.1.18.3 Expected Results:
The EPAD or the local contact database will contain the individual
personnel within a responding agency.
D.1.18.4 Pass/Fail:
D.1.18.5 Results:
D.1.19 The Business Rules
Database shall
contain SOPs for the display of emergency responder agency information
D.1.19.1 Test Description:
A call will be initiated to the test bed PSAP. This call will
be monitored from the test bed PSAP location. An
administrator will verify the accuracy of the responder list based on
the applicable business rule.
D.1.19.2 Test Procedure:
- Administrator accesses business rules
database.
- Administrator reviews business rule
for display of emergency responder agencies for test bed PSAP.
- Call initiated to test bed PSAP.
- System displays responder list that
will be presented to test bed PSAP.
- Administrator compares this list with
business rule.
D.1.19.3 Expected Results:
The business rule for the display of emergency responder agency
information will match what is delivered to the test bed PSAP Human
Machine Interface (HMI) screen.
D.1.19.4 Pass/Fail:
D.1.19.5 Results:
D.1.20 The Business Rules
Database shall
contain rules for automatically determining whether call taker is
needed for a given Call Type (Use Case Not In POC Test)
D.1.20.1 Test Description:
A call will be initiated to the system. This call will be
monitored from the test bed laboratory location.
D.1.20.2 Test Procedure:
- A call will be initiated
to system
that requires no call taker intervention.
- System determines
responders list
based on caller’s location and call type.
- System accesses responding
agencies
business rules database.
- System directs call to
proper handling
agency without call taker intervention.
- Tester reviews call detail
record.
D.1.20.3 Expected Results:
The call will be directed to the proper agency without calltaker
intervention.
D.1.20.4 Pass/Fail:
D.1.20.5 Results:
D.2
Obtain Supportive or Supplemental
Data Post Call Delivery [CR-OSSDT]
This activity supports the capability for a call taker to access
Supportive (e.g., Automatic Crash Notification [ACN]) or
Supplemental data (e.g., medical history, telematics,
geospatial) after the call has been delivered to the PSAP.
Data queries can be performed both automatically by the system and by
the call taker. The data sources may be external to the 9-1-1
system; external to the PSAP, but still within the 9-1-1 system; or
internal to the PSAP (e.g., computer-aided dispatch [CAD] ).
The functional capability is the same regardless of the location of the
data source. Such information may be automatically accessible
to the call taker based on identifiers within the Supportive Call Data,
or identifiers within the Essential Call Data. This
information may also be acquired through the use of searches based on
information collected from the caller. The call taker can
search Supportive or Supplemental databases. Data may be
displayed on a map as a three-dimensional rendering or as photographic
imagery. The query parameters and the results of all queries
are stored in the Call Detail Record Database.
Requirement
Code |
Requirement Text |
FR-OSSDT-01 |
The system shall provide the
capability for a call taker to access Supplemental Data. |
FR-OSSDT-02 |
The system shall provide the
capability for a call taker to access Supportive Data. |
FR-OSSDT-03 |
The system shall provide the
capability to search Supportive Data. – Not included in POC |
FR-OSSDT-04 |
The system shall provide the
capability to search Supplemental Data. – Not included in POC |
SR-OSSDT-05 |
The system shall display
Supportive Data search results to the call taker, based on business
rules. – Not included in POC |
SR-OSSDT-05-01 |
The system shall support
queries of supportive data from internal systems, including: call
stream data, call detail record data, and GIS. |
SR-OSSDT-05-02 |
The system shall support
queries of supportive data from external systems, including: medical
records data and other data sources. |
SR-OSSDT-05-03 |
The system shall support
drill-down queries of supportive data to obtain additional
detail – Not included in POC |
SR-OSSDT-06 |
The system shall display
Supplemental Data search results to the call taker, based on business
rules. – Not included in POC |
SR-OSSDT-06-01 |
The system shall support
queries of supplemental data from internal systems, including: call
stream data, call detail record data, and GIS. |
SR-OSSDT-06-02 |
The system shall support
queries of supplemental data from external systems, including: medical
records data and other data sources. |
SR-OSSDT-06-03 |
The system shall support
drill-down queries of supplemental data to obtain additional detail for
matched records. |
SR-OSSDT-07 |
The system shall determine
which queries are authorized for access based on established business
rules. – Not included in POC |
SR-OSSDT-07-01 |
The system shall record
the query parameters for all queries performed in the call detail
record DB. – Not included in POC |
SR-OSSDT-07-02 |
The system shall record
the query results for all queries performed in the call detail record
DB. |
SR-OSSDT-08 |
The system shall determine
which queries are automatically executed based on established business
rules. |
D.2.1 The system shall provide
the
capability for a call taker to access Supplemental Data
D.2.1.1 Test Description:
A query for supplemental data will be initiated by the tester through
his/her console, using a website address, a previously provided
universal resource identifier (URI), or other access code. This process will be monitored from the test bed PSAP location.
D.2.1.2 Test Procedure:
- Tester queries for supplemental data
using a website address, a previously provided URI, or other access
code.
- System transmits query from PSAP
equipment to ESInet.
- ESInet transmits query to an
appropriate portal for the data requested, within or outside the ESInet.
- Results of query returned through
ESInet to originating tester’s position and displayed.
D.2.1.3 Expected Results:
The tester will be able to initiate a query, and the results or an
error indication will be displayed.
D.2.1.4 Pass/Fail:
D.2.1.5 Results:
D.2.2 The system shall provide
the
capability for a call taker to access Supportive Data
D.2.2.1 Test Description:
A query for supportive data will be initiated by the tester through
his/her console, using a website address, a previously provided URI, or
other access code associated with system databases or other resources.
This process will be monitored from the test bed PSAP location.
D.2.2.2 Test Procedure:
- System queries for supportive data
using website address, a previously provided URI, or other access code.
- System transmits query from PSAP
equipment to ESInet.
- ESInet transmits query to an
appropriate portal for data requested, within system databases or other
resources.
- Results of the query returned through
ESInet to originating tester’s position and displayed.
D.2.2.3 Expected Results:
The tester will be able to initiate a query, and the results or an
error indication will be displayed.
D.2.2.4 Pass/Fail:
D.2.2.5 Results:
D.2.3 The system shall provide
the
capability to search Supportive Data (Use Case Not In POC Test)
D.2.3.1 Test Description:
NOTE: Supportive data is only accessible within the system after a call
or message that queries for Supportive data has occurred, this test
relates to stored data. A tester or administrator will search for supportive data from a
previous call, based on various parameters, such as date and time,
telephone number, or other pertinent items. This process will be
monitored from the test bed laboratory and PSAP location.
D.2.3.2 Test Procedure
- Tester launches a search for the
related data using a previous call initiated to the test bed PSAP that
generated supportive data.
- Laboratory tester monitors system for
search language processing.
- Laboratory tester monitors target data
for access by search routine.
- PSAP tester determines that Supportive
data was returned.
D.2.3.3 Expected Results:
The target data set will be found using the search process and
displayed.
D.2.3.4 Pass/Fail:
D.2.3.5 Results:
D.2.4 The system shall provide
the
capability to search Supplemental Data (Use Case Not In POC Test)
D.2.4.1 Test Description:
A call will be initiated to the test bed PSAP that generates
supplemental data. The tester will execute a supplemental
data query. After the call is completed, a tester or
administrator will search for supplemental data from the previous call,
based on various parameters, such as date and time, telephone number,
or other pertinent items. This process will be monitored from the test
bed laboratory and PSAP location.
D.2.4.2 Test Procedure
- Cellular call initiated to test bed
PSAP that generates supplemental data.
- PSAP tester initiates a supplemental
data query during the call.
- After call completion, PSAP tester
launches a search for related data.
- Laboratory tester monitors system for
search language processing.
- Laboratory tester monitors target data
for access by search routine.
- PSAP tester determines that
supplemental data was returned.
- Re-run for a telematics call.
D.2.4.3 Expected Results:
The target data set will be found using the search process and
displayed.
D.2.4.4 Pass/Fail:
D.2.4.5 Results:
D.2.5 The system shall display
Supportive
Data search results to the call taker, based on business rules (Use Case Not In POC Test)
D.2.5.1 Test Description:
Multiple calls will be initiated to the test bed PSAP. This
test will verify that the system business rules can control when
Supportive data query results are or are not displayed to the
tester. These calls will be monitored from the test bed PSAP
location.
D.2.5.2 Test Procedure:
- POC system administrator establishes
appropriate supportive data display business rule in the system.
- Calls initiated to test bed PSAP that
contain Supportive data. Some calls contain data that
intersects with business rule logic. Other calls contain data that does
not intersect with business rules logic.
- Tester monitors displayed results.
D.2.5.3 Expected Results:
Based on the business rules, those Supportive data cases that should be
displayed to the tester will be, and those that should not, will not be.
D.2.5.4 Pass/Fail:
D.2.5.5 Results:
D.2.6 The system shall support
queries of
supportive data from internal systems, including: call stream data,
call detail record data, and GIS
D.2.6.1 Test Description:
Queries will be initiated by the tester for supportive data, and the
system will transport and submit those queries to all appropriate
storage locations that can contain supportive data. This
process will be monitored from the test bed PSAP location.
D.2.6.2 Test Procedure:
- Tester initiates queries for all
supportive data storage points active in POC system.
- System transmits the test queries.
- Target storage point monitored by
system administrator for arrival and processing of the query.
- Tester verifies that data requested or
an error message is returned for display.
D.2.6.3 Expected Results:
Each query will be transmitted to the appropriate target storage point
and return the appropriate data or error message to the query
initiation point.
D.2.6.4 Pass/Fail:
D.2.6.5 Results:
D.2.7 The system shall support
queries of
supportive data from external systems, including: medical records data
and other data sources
D.2.7.1 Test Description:
Calls will be initiated to the test bed PSAP. Under business
rules control, the system will monitor incoming data associated with
calls or messages from various originating devices, check against the
business rules, and where matches occur, take the defined business rule
action to launch defined queries through the ESInet to external systems
and databases. These calls will be monitored from the test
bed PSAP location.
D.2.7.2 Test Procedure:- Calls will be initiated to test bed
PSAP with data payloads designed to trigger business rule based
reactions and related queries to selected external systems and
databases within design scope of POC system.
- Tester monitors system for appropriate
data responses from external systems and databases.
D.2.7.3 Expected Results:
Each test call will cause the expected reaction, logical query
generation, and reaction from the involved external system or database.
D.2.7.4 Pass/Fail:
D.2.7.5 Results:
D.2.8 The system shall support
drill-down
queries of supportive data to obtain additional detail (Use Case Not In POC Test)
D.2.8.1 Test Description:
Based on supportive data brought into the system with calls, and
displayed under business rule control to the tester, the tester will
initiate a query for additional supportive data or detail through
his/her console, using a previously provided URI or other access code
associated with system databases or other resources. This
process will be monitored from the test bed PSAP location.
D.2.8.2 Test Procedure:
- Tester initiates a query for
additional supportive data or detail.
- System transmits query from PSAP
equipment into ESInet.
- ESInet transmits query to an
appropriate portal for data requested, within system databases or other
resources, or to external systems and databases.
- Results of query returned through
ESInet to originating tester’s position and displayed.
D.2.8.3 Expected Results:
The tester will be able to initiate a query for expanded data and
receive the results or an error indication for display.
D.2.8.4 Pass/Fail:
D.2.8.5 Results:
D.2.9 The system shall display
Supplemental Data search results to the call taker, based on business
rules (Use Case Not In POC Test)
D.2.9.1 Test Description:
The tester will verify that the system business rules can control when
a supplemental data query result is or is not displayed to the tester.
This process will be monitored from the test bed PSAP location.
D.2.9.2 Test Procedure:
- Appropriate data display business rule
established in system by system administrator.
- Tester launches supplemental data
queries that do and do not intersect with business rule logic.
- Tester monitors display of correct
results.
D.2.9.3 Expected Results:
Those Supplemental data sets that should be displayed to the tester
will be displayed, and those that should not, will not be displayed.
D.2.9.4 Pass/Fail:
D.2.9.5 Results:
D.2.10 The system shall support
queries
of supplemental data from internal systems, including call stream data,
call detail record data, and GIS
D.2.10.1 Test Description:
Testers or administrative personnel will make queries for data stored
in the system databases. The system software will direct these queries
to the appropriate point and return the requested data to the query
point. This process will be monitored from the test bed laboratory or
PSAP location.
D.2.10.2 Test Procedure:
- Tester generates queries for specific
data for this requirement based on the available data (as included
during development) from specific databases.
- System transmits query into ESInet.
- ESInet transmits query to an
appropriate portal for the data requested, within system databases or
other resources.
- Results of query returned through
ESInet to the originating tester and displayed.
D.2.10.3 Expected Results:
Appropriate reactions and data results will occur for each
query. Improper queries will result in appropriate error
indications.
D.2.10.4 Pass/Fail:
D.2.10.5 Results:
D.2.11 The system shall support
queries
of supplemental data from external systems, including medical records
data and other data sources
D.2.11.1 Test Description:
Testers or administrative personnel will make queries for data stored
in external databases. The system software will direct these queries to
the appropriate point and return the requested data to the query point.
This process will be monitored from the test bed laboratory or PSAP
location.
D.2.11.2 Test Procedure:
- Tester generates queries for specific
data for this requirement based on the available data (as included
during development)from specific external databases.
- Query transmitted into ESInet.
- ESInet transmits query to an
appropriate portal for data requested.
- Results of query returned through
ESInet to originating tester and displayed.
D.2.11.3 Expected Results:
Appropriate reactions and data results will occur for each
query. Improper queries will result in appropriate error
indications.
D.2.11.4 Pass/Fail:
D.2.11.5 Results:
D.2.12 The system shall support
drill-down queries of supplemental data to obtain additional detail for
matched records
D.2.12.1 Test Description:
Testers or administrative personnel will make queries for detailed data
stored in external databases. The system software will direct these
queries to the appropriate point and return the requested data to the
query point. This process will be monitored from the test bed
laboratory or PSAP location.
D.2.12.2 Test Procedure:
- Tester generates queries for specific
data for this requirement based on the available data (as included
during development)from specific external databases.
- System transmits query into ESInet.
- ESInet transmits query to an
appropriate portal for data requested.
- Results of query returned through
ESInet to originating tester and displayed, and/or detailed data stored
in correspondence with the original data.
D.2.12.3 Expected Results:
Appropriate reactions and data results will occur for each
test. Improper queries will result in appropriate error
indications.
D.2.12.4 Pass/Fail:
D.2.12.5 Results:
D.2.13 The system shall
determine which
queries are authorized for access based on established business rules (Use Case Not In POC Test)
D.2.13.1 Test Description:
Tester queries the system and the business rules database is consulted
to determine whether the query is allowed
D.2.13.2 Test Procedure:
- Tester launches queries that match and
that do not match business rules.
- System handling and reactions
monitored by system administrator.
D.2.13.3 Expected Results:
Appropriate reactions and data results will occur for each
test. Improper queries result in appropriate error
indications.
D.2.13.4 Pass/Fail:
D.2.13.5 Results:
D.2.14 The system shall record
the query
parameters for all queries performed in the call detail record database (Use Case Not In POC Test)
D.2.14.1 Test Description:
Tester will initiate a set of queries and verify that all call time
queries generated by the system for Supportive data, for Supplemental
data, or for stored Supportive and Supplemental data by testers or
administrative personnel are logged in the call detail record
database. This process will be monitored at the test bed PSAP.
D.2.14.2 Test Procedure:
- Tester initiates a set of queries for
Supplemental data, stored Supportive data, and Supplemental data.
- Tester verifies that appropriate
logging data for each query is stored in call detail record database.
D.2.14.3 Expected Results:
All queries will be documented in the call detail record database.
D.2.14.4 Pass/Fail:
D.2.14.5 Results:
D.2.15 The system shall record
the query
results for all queries performed in the call detail record database
D.2.15.1 Test Description:
Tester will initiate a set of queries and verify that all call time
queries generated by the system for Supportive data, results for
Supplemental data queries or for stored Supportive and Supplemental
data queries by testers or administrative personnel are logged in the
call detail record database. This process will be monitored
in the test bed PSAP.
D.2.15.2 Test Procedure:
- Tester initiates a set of queries for
Supportive data, results for Supplemental data, stored Supportive and
Supplemental data.
- Tester verifies that appropriate query
results data for each query is stored in call detail record database.
D.2.15.3 Expected Results:
All query data response results will be documented in the call detail
record database.
D.2.15.4 Pass/Fail:
D.2.15.5 Results:
D.2.16 The system shall
determine which
queries are automatically executed based on established business rules
D.2.16.1 Test Description:
Both Supportive data queries within the system and Supplemental data
queries after call delivery can be automatically triggered by business
rule controls. Such queries will be triggered based on
appropriate business rule database content. Several calls
will be generated based on this data and monitored in the test bed
laboratory.
D.2.16.2 Test Procedure:
- Business rule content designed to
trigger data queries by system administrator.
- Calls and data flow generated with
content that matches test business rule content.
- Calls and data flow generated with
content that does not match test business rule content.
- Tester monitors system reactions for
each test to determine whether proper queries are launched.
D.2.16.3 Expected Results:
Those queries expected to occur based on business rule content will
execute. Those that do not match will cause an error message
in the log.
D.2.16.4 Pass/Fail:
D.2.16.5 Results:
D.3
Recognize Originating Location
[CT-ROLOC]
This activity supports a system function to accept, acknowledge, and,
potentially validate the location of the caller (which may or may not
be the location of the emergency event). Validation may occur
prior to this step (perhaps, preferably) as a function of the access
network or the telecommunications device, internal data stores.
Requirement
Code |
Requirement Text |
SR-ROLOC-01 |
The system shall validate
Caller Location Information. – Not included in POC |
SR-ROLOC-01-01 |
The system shall check
Caller Location for unrecognizable data type. – Not included in POC |
SR-ROLOC-01-02 |
The system shall check
Caller Location for garbled data. – Not included in POC |
SR-ROLOC-01-03 |
The system shall check
Caller Location fields for logical data ranges. – Not
included in POC |
SR-ROLOC-01-04 |
The system shall check
Caller Location fields for logical content. – Not included in
POC |
SR-ROLOC-02 |
The system shall recognize
Caller Location Information formatted to NENA Standard Formats & Protocols for ALI Data Exchange, ALI Response & GIS
Mapping (NENA-02-010). – Not included in POC |
DR-ROLOC-02-01 |
Caller Location shall
contain a) House Number, b) House Number Suffix, c) Prefix Directional,
d) Street Name, e) Street Suffix, f) Post Directional, g) MSAG
Community Name, h) Postal Community Name, i) State/Province, j)
Additional Free Formatted Location |
SR-ROLOC-03 |
The system shall provide
alternate location information in the absence of primary location
information. – Not included in POC |
FR-ROLOC-03-01 |
The system shall assign a
default location upon Caller location and Fall Back Location
failure. – Not included in POC |
SR-ROLOC-03-02 |
The system shall update
the Call Stream with the assigned Default Location. – Not
included in POC |
SR-ROLOC-03-03 |
The system shall store the
Caller Location as part of the Call Detail Record. |
SR-ROLOC-04 |
The system shall make use of
Fall-Back Location Information in the event of a failed location
determination attempt. – Not included in POC |
SR-ROLOC-04-01 |
The system shall check
Fall Back Location for unrecognizable data type. – Not included in POC |
SR-ROLOC-04-02 |
The system shall check
Fall Back Location for garbled data. – Not included in POC |
SR-ROLOC-04-03 |
The system shall check
Fall Back Location fields for logical data ranges. – Not included in
POC |
SR-ROLOC-04-04 |
The system shall check
Fall Back Location fields for logical content. – Not included
in POC |
SR-ROLOC-05 |
The system shall supply the
user with an error diagnosis in the event of a failed location
determination attempt. – Not included in POC |
SR-ROLOC-06 |
The system shall support
representations of location that include the capability to identify
altitude. – Not included in POC |
SR-ROLOC-07 |
The system shall support the
use of Fall-Back Location Information when measurement-based location
determination is not available. – Not included in POC |
SR-ROLOC-08 |
The system shall support
representations of location that include the capability to identify
structural floor designation. |
D.3.1 The system shall validate
Caller
Location Information (Use Case Not In POC Test)
D.3.1.1 Test Description:
Three calls will be initiated to the test bed PSAP. These
calls will be a cellular call, a Voice over Internet Protocol (VoIP)
call, and a legacy analog call. These calls will be monitored
from the test bed PSAP location.
D.3.1.2 Test Procedure:
- Call initiated to test bed PSAP.
- System reads location information from
call stream.
- System error checks format to make
sure it is not garbled or unintelligible.
- ystem checks location against
geographic information system (GIS) database to ensure it is logical
and in range to validate.
- System updates call detail record
database.
- System routes call to PSAP.
- Procedure repeated for all three types
of calls.
D.3.1.3 Expected Results:
For each call, the call detail record database will be updated, and the
call will be routed to the test bed PSAP.
D.3.1.4 Pass/Fail:
D.3.1.5 Results:
D.3.2 The system shall check
Caller
Location for unrecognizable data type (Use Case Not In POC Test)
D.3.2.1 Test Description:
A call will be initiated to the test bed PSAP with an unrecognizable
data type. This call will be monitored from the test bed PSAP
location.
D.3.2.2 Test Procedure:
- Call with an unrecognizable data type
initiated to test bed PSAP.
- ystem reads location information from
call stream.
- System error checks format to make
sure it is not garbled or unintelligible.
- System fails error check because of
unrecognizable data type.
- System checks whether fall-back
location exists and assign it if present.
- System assigns default location if
fall-back location does not exist.
- System updates call detail record
database.
- System routes call to test bed PSAP
with default location.
D.3.2.3 Expected Results:
The call detail record database will be updated with an unrecognizable
data error, and the call will be routed to the test bed PSAP with the
fall-back location or default location listed, if no fall-back location
was available.
D.3.2.4 Pass/Fail:
D.3.2.5 Results:
D.3.3 The system shall check
Caller
Location for garbled data (Use Case Not In POC Test)
D.3.3.1 Test Description:
A call will be initiated to the test bed PSAP with garbled
data. This call will be monitored from the test bed PSAP
location.
D.3.3.2 Test Procedure:
- Call with garbled data initiated to
test bed PSAP.
- System reads location information from
call stream.
- System error checks format to make
sure it is not garbled or unintelligible.
- System fails error check because of
garbled data.
- System checks whether fall-back
location exists and assign it if present.
- System assigns default location if
fall-back location does not exist.
- System updates call detail record
database.
- System routes call to PSAP with
default location listed.
D.3.3.3 Expected Results:
The call detail record database will be updated with a garbled data
error, and the call will be routed to the test bed PSAP with the
fall-back location or the default location listed, if no fall-back
location was available.
D.3.3.4 Pass/Fail:
D.3.3.5 Results:
D.3.4 The system shall check
Caller
Location fields for logical data ranges (Use Case Not In POC Test)
D.3.4.1 Test Description:
A call will be initiated to the test bed PSAP with an invalid data
range. This call will be monitored from the test bed PSAP
location.
D.3.4.2 Test Procedure:
- Call with an invalid data range
initiated to test bed PSAP.
- System reads location information from
call stream.
- System error checks format to make
sure it is not garbled or unintelligible.
- System error checks location using GIS
database.
- System creates an error because of
location invalid range.
- System checks whether fall-back
location exists and assigns it if present.
- System assigns default location if
fall-back location does not exist.
- System updates call detail record
database.
- ystem routes call to test bed PSAP
with default location listed.
D.3.4.3 Expected Results:
The call detail record database will be updated with an invalid data
range data error, and the call will be routed to the test bed PSAP with
the fall-back location or default location listed, if no fall-back
location was available.
D.3.4.4 Pass/Fail:
D.3.4.5 Results:
D.3.5 The system shall check
Caller
Location fields for logical content (Use Case Not In POC Test)
D.3.5.1 Test Description:
A call will be initiated to the test bed PSAP with an invalid caller
location field. This call will be monitored from the test bed
PSAP location.
D.3.5.2 Test Procedure:
- Call with an invalid caller location
field initiated to test bed PSAP.
- System reads location information from
call stream.
- System error checks format to make
sure it is not garbled or unintelligible.
- System error checks location using the
GIS database.
- System creates an error because of an
invalid location field.
- System checks whether fall-back
location exists and assign it if present.
- System assigns default location if
fall-back location does not exist.
- System updates call detail record
database.
- System routes call to test bed PSAP
with default location listed.
D.3.5.3 Expected Results:
The call detail record database will be updated with an invalid
location error, and the call will be routed to the test bed PSAP with
the fall-back location or the default location listed, if no fall-back
location was available.
D.3.5.4 Pass/Fail:
D.3.5.5 Results:
D.3.6 The system shall
recognize Caller
Location Information formatted to NENA Standard Formats &
Protocols for ALI Data Exchange, ALI Response & GIS Mapping
(NENA-02-010)
D.3.6.1 Test Description:
A call will be initiated to the test bed PSAP with correct Caller
Location Information formatted to National Emergency Number Association
(NENA) Standard Formats and Protocols for ALI Data Exchange, ALI
Response, and GIS Mapping (NENA-02-010) information. This
call will be monitored from the test bed PSAP location.
D.3.6.2 Test Procedure:
- Call initiated to test bed PSAP with
correct Caller Location Information formatted to NENA Standard Formats
and Protocols for ALI Data Exchange, ALI Response, and GIS Mapping
(NENA-02-010) information.
- System reads location information from
call stream.
- System error checks format to make
sure it is not garbled or unintelligible.
- System error checks location using GIS
database.
- System updates call detail record
database.
- System routes call to test bed PSAP
with correct location listed.
D.3.6.3 Expected Results:
The call detail record database will be updated with correct Caller
Location Information formatted to NENA Standard Formats and Protocols
for ALI Data Exchange, ALI Response, and GIS Mapping (NENA-02-010)
information. The call will be routed to the test bed PSAP
with the correct location listed.
D.3.6.4 Pass/Fail:
D.3.6.5 Results:
D.3.7 Caller Location shall
contain a)
House Number, b) House Number Suffix, c) Prefix Directional, d) Street
Name, e) Street Suffix, f) Post Directional, g) MSAG Community Name, h)
Postal Community Name, i) State/Province, j) Additional Free Formatted
Location
D.3.7.1 Test Description:
A call will be initiated to the test bed PSAP with correct Caller
Location Information formatted to NENA Standard Formats and Protocols
for ALI Data Exchange, ALI Response, and GIS Mapping (NENA-02-010)
information. This call will be monitored from the test bed
PSAP location.
D.3.7.2 Test Procedure:
- Call initiated to test bed PSAP with
correct Caller Location Information formatted to NENA Standard Formats
and Protocols for ALI Data Exchange, ALI Response, and GIS Mapping
(NENA-02-010) information.
- System reads location information from
call stream.
- System error checks format to make
sure it is not garbled or unintelligible.
- System error checks location using GIS
database.
- System updates call detail record
database.
- System routes call to test bed PSAP
with correct location listed.
D.3.7.3 Expected Results:
The call detail record database will be updated with correct Caller
Location Information. The call will be routed to the test bed
PSAP with correct a) House Number, b) House Number Suffix, c) Prefix
Directional, d) Street Name, e) Street Suffix, f) Post Directional, g)
Master Street Address Guide (MSAG) Community Name, h) Postal Community
Name, i) State/Province, j) Additional Free Formatted Location listed.
In the POC only the following is supported based on the GEOPRIV Working
Group Format: a) House Number, d) Street Name, e) Street Suffix, h)
Postal Community Name, i) State/Province.
D.3.7.4 Pass/Fail:
D.3.7.5 Results:
D.3.8 The system shall provide
alternate
location information in the absence of primary location information (Use Case Not In POC Test)
D.3.8.1 Test Description:
A call will be initiated to the test bed PSAP with no caller location
field. A fall-back location is available. This call will be
monitored from the test bed PSAP location.
D.3.8.2 Test Procedure:
- Call with no caller location field
initiated to test bed PSAP.
- System reads location information from
call stream.
- System error checks format to make
sure it is not garbled or unintelligible.
- System error checks location using GIS
database.
- System creates an error because of no
caller location.
- System checks whether fall-back
location exists.
- System assigns fall-back location.
- System updates call detail record
database.
- System routes call to test bed PSAP.
D.3.8.3 Expected Results:
The call detail record database will be updated with an invalid
location error, and the call will be routed to the test bed PSAP with
the fall-back location listed.
D.3.8.4 Pass/Fail:
D.3.8.5 Results:
D.3.9 The system shall assign a
default
location upon Caller location and Fall-Back Location failure (Use Case Not In POC Test)
D.3.9.1 Test Description:
A call will be initiated to the test bed PSAP with no caller location
field. No fall-back location is available. This
call will be monitored from the test bed PSAP location.
D.3.9.2 Test Procedure:
- Call with no caller location field
initiated to test bed PSAP.
- System reads location information from
call stream.
- System error checks format to make
sure it is not garbled or unintelligible.
- System error checks location using GIS
database.
- System creates an error because there
is no caller location field.
- System checks whether a fall-back
location exists.
- System assigns default location
because no fall-back location exists.
- System updates call detail record
database.
- System routes call to test bed PSAP.
D.3.9.3 Expected Results:
The call detail record database will be updated with an invalid
location error, and the call will be routed to the test bed PSAP with
the default location listed.
D.3.9.4 Pass/Fail:
D.3.9.5 Results:
D.3.10 The system shall update
the Call
Stream with the assigned Default Location (Use Case Not In POC Test)
D.3.10.1 Test Description:
A call will be initiated to the test bed PSAP with no caller location
field. No fall-back location is available. This call will be
monitored from the test bed PSAP location.
D.3.10.2 Test Procedure:
- Call with no caller location field
initiated to test bed PSAP.
- System reads location information from
call stream.
- System error checks format to make
sure it is not garbled or unintelligible.
- System error checks location using GIS
database.
- System creates an error because there
is no caller location field.
- System checks whether a fall-back
location exists.
- System assigns default location
because no fall-back location exists.
- System updates call detail record
database.
- System routes call to test bed PSAP.
D.3.10.3 Expected Results:
The call detail record database will be updated with an invalid
location error, and the call will be routed to the test bed PSAP with
the default location listed.
D.3.10.4 Pass/Fail:
D.3.10.5 Results:
D.3.11 The system shall store
the Caller
Location as part of the Call Detail Record
D.3.11.1 Test Description:
A call will be initiated to the test bed PSAP with correct caller
location information. This call will be monitored from the
test bed PSAP location.
D.3.11.2 Test Procedure:
- Call initiated to test bed PSAP with
correct caller location information.
- System reads location information from
call stream.
- System error checks format to make
sure it is not garbled or unintelligible.
- System error checks location using GIS
database.
- System updates call detail record
database.
- System routes call to test bed PSAP
with correct location listed.
D.3.11.3 Expected Results:
The call detail record database will be updated with correct caller
location information. The test bed PSAP will display correct
caller location information.
D.3.11.4 Pass/Fail:
D.3.11.5 Results:
D.3.12 The system shall make
use of
Fall-Back Location Information in the event of a failed location
determination attempt (Use Case Not In POC Test)
D.3.12.1 Test Description:
A call will be initiated to the test bed PSAP with no caller location
field. A fall-back location is available. This call will be
monitored from the test bed PSAP location.
D.3.12.2 Test Procedure:
- Call with no caller location field
initiated to test bed PSAP.
- System reads location information from
call stream.
- System error checks format to make
sure it is not garbled or unintelligible.
- System error checks location using GIS
database.
- System creates an error because there
is no caller location field.
- System checks whether a fall-back
location exists.
- System assigns the fall-back location.
- System updates call detail record
database.
- System routes call to test bed PSAP.
D.3.12.3 Expected Results:
The call detail record database will be updated with an invalid
location error and fall-back location. Call will be routed to
the test bed PSAP with the fall-back location listed.
D.3.12.4 Pass/Fail:
D.3.12.5 Results:
D.3.13 The system shall check
Fall-Back
Location for unrecognizable data type (Use Case Not In POC Test)
D.3.13.1 Test Description:
A call will be initiated to the test bed PSAP with an unrecognizable
data type for both location information and the fall-back
location. This call will be monitored from the test bed PSAP
location.
D.3.13.2 Test Procedure:
- Call with an unrecognizable data type
for both location and fall-back location initiated to test bed PSAP.
- System reads location information from
call stream.
- System error checks format to make
sure it is not garbled or unintelligible.
- System fails error check because
unrecognizable data type in location.
- System checks whether a fall-back
location exists.
- System error checks format to make
sure it is not garbled or unintelligible.
- System fails error checks because
unrecognizable data type in fall-back location.
- System assigns default location.
- System updates call detail record
database.
- System routes call to test bed PSAP
with default location listed.
D.3.13.3 Expected Results:
The call detail record database will be updated with unrecognizable
data type errors for both the location information and the fall-back
location. The call will be routed to the test bed PSAP with
the default location listed.
D.3.13.4 Pass/Fail:
D.3.13.5 Results:
D.3.14 The system shall check
Fall-Back
Location for garbled data (Use Case Not In POC Test)
D.3.14.1 Test Description:
A call will be initiated to the test bed PSAP with garbled data for
both location information and the fall-back location. This
call will be monitored from the test bed PSAP location.
D.3.14.2 Test Procedure:
- Call with garbled data for both
location and fall-back location initiated to test bed PSAP.
- System reads location information from
call stream.
- System error checks format to make
sure it is not garbled or unintelligible.
- System fails error check because of
garbled data in location.
- System checks whether a fall-back
location exists.
- System error checks format to make
sure it is not garbled or unintelligible.
- System fails error check because of
garbled data in fall-back location.
- System assigns default location.
- System updates call detail record
database.
- System routes call to PSAP with
default location listed.
D.3.14.3 Expected Results:
The call detail record database will be updated with a garbled data
error for both the location information and the fall-back
location. The call will be routed to the test bed PSAP with
the default location listed.
D.3.14.4 Pass/Fail:
D.3.14.5 Results:
D.3.15 The system shall check
Fall Back
Location fields for logical data ranges (Use Case Not In POC Test)
D.3.15.1 Test Description:
A call will be initiated to the test bed PSAP with both caller location
information and fall-back location out of logical range. This
call will be monitored from the test bed PSAP location.
D.3.15.2 Test Procedure:
- Call with both caller location
information and fall-back location out of logical range initiated to
test bed PSAP.
- System reads location information from
call stream.
- System error checks format to make
sure it is not garbled or unintelligible.
- System error checks location using the
GIS database.
- System creates an error because caller
location information is out of logical range.
- System checks whether fall-back
location exists within logical range.
- System creates an error because
fall-back location information is out of logical range.
- System assigns default location.
- System updates call detail record
database.
- System routes call to test bed PSAP.
D.3.15.3 Expected Results:\
The call detail record database will be updated with an out of logical
range error for both the caller location and the fall-back location and
the fact that a default location was used. The call will be
routed to test bed PSAP with the default location listed.
D.3.15.4 Pass/Fail:
D.3.15.5 Results:
D.3.16 The system shall check
Fall Back
Location fields for logical content (Use Case Not In POC Test)
D.3.16.1 Test Description:
A call will be initiated to the test bed PSAP with invalid caller
location information content and invalid fall-back location
content. This call will be monitored from the test bed PSAP
location.
D.3.16.2 Test Procedure:
- Call with invalid Caller location
Information content and invalid fall-back location content initiated to
test bed PSAP.
- System reads location information from
call stream.
- System error checks format to make
sure it is not garbled or unintelligible.
- System error checks location using the
GIS database.
- System creates an error record because
Caller Location information content is invalid.
- System checks whether fall-back
location exists.
- System error checks format to make
sure it is not garbled or unintelligible.
- System fails error check because of
invalid content in fall-back location.
- System assigns default location.
- System updates call detail record
database.
- System routes call to test bed PSAP.
D.3.16.3 Expected Results:
The call detail record database will be updated with results of
fall-back location database comparison with location
information. Call detail database will be updated indicating
that the fall-back location was not used. The call will be
routed to test bed PSAP with either fall-back or default location
listed.
D.3.16.4 Pass/Fail:
D.3.16.5 Results:
D.3.17 The system shall supply
the user
with an error diagnosis in the event of a failed location determination
attempt (Use Case Not In POC Test)
D.3.17.1 Test Description:
A call with invalid caller location information content will be
initiated to the test bed PSAP. This call will be monitored
from the test bed PSAP location.
D.3.17.2 Test Procedure:
- Call with invalid caller location
information content initiated to test bed PSAP.
- System reads location information from
call stream.
- System error checks format to make
sure it is not garbled or unintelligible.
- System error checks location using the
GIS database.
- System creates an error record because
Caller Location information content is invalid.
- System checks if fall-back location
exists.
- System validates Caller location
information content against fall-back location database.
- System assigns default location if
fall-back location does not exist.
- System displays error to tester.
D.3.17.3 Expected Results:
The call detail record database will be updated with results of
fall-back location database comparison with location
information. Call detail database will be updated indicating
whether the fall back location existed or the default location was
used. Call will be routed to the test bed PSAP with either
fall-back or default location listed. An error will be
displayed to tester.
D.3.17.4 Pass/Fail:
D.3.17.5 Results:
D.3.18 The system shall support
representations of location that include the capability to identify
altitude (Use Case Not In POC Test)
D.3.18.1 Test Description:
A call will be initiated to the test bed PSAP with correct caller
location information formatted to NENA Standard Formats and Protocols
for ALI Data Exchange, ALI Response, and GIS Mapping (NENA-02-010)
information, including altitude. This call will be monitored
from the test bed PSAP location.
D.3.18.2 Test Procedure:
- Call initiated to test bed PSAP with
correct caller location information formatted to NENA Standard Formats
and Protocols for ALI Data Exchange, ALI Response, and GIS Mapping
(NENA-02-010) information, including altitude.
- System reads location information from
call stream.
- System error checks format to make
sure it is not garbled or unintelligible.
- System error checks location using GIS
database.
- System updates call detail record
database.
- System routes call to test bed PSAP
with correct location listed.
D.3.18.3 Expected Results:
The call detail record database will be updated with correct caller
location information. The call will be routed to the test bed
PSAP with correct a) House Number, b) House Number Suffix, c) Prefix
Directional, d) Street Name, e) Street Suffix, f) Post Directional, g)
MSAG Community Name, h) Postal Community Name, i) State/Province, j)
Additional Free Formatted Location listed, and altitude. The call will
be routed to the test bed PSAP with the same information.
D.3.18.4 Pass/Fail:
D.3.18.5 Results:
D.3.19 The system shall support
the use
of Fall-Back Location Information when measurement-based location
determination is not available (Use Case Not In POC Test)
D.3.19.1 Test Description:
A call with caller location information content but no
measurement-based location determination will be initiated to the test
bed PSAP. This call will be monitored from the test bed PSAP
location.
D.3.19.2 Test Procedure:
- Call with caller location information
content but no measurement-based location determination initiated to
test bed PSAP.
- System attempts to read location
information from call stream.
- System error checks format to make
sure it is not garbled or unintelligible.
- System error checks location using the
GIS database.
- System creates an error record because
no measurement-based location determination information exists.
- System checks whether fall-back
location exists and assigns it if present.
- System assigns default location if
fall-back location does not exist.
- System updates call detail record
database.
- System routes call to test bed PSAP.
D.3.19.3 Expected Results:
The call detail record database will be updated with no
measurement-based location determination information available error
and whether the fall-back location existed or the default location was
used. The call will be routed to test bed PSAP with either
the fall-back or default location listed.
D.3.19.4 Pass/Fail:
D.3.19.5 Results:
D.3.20 The system shall support
representations of location that include the capability to identify
structural floor designation
D.3.20.1 Test Description:
A call will be initiated to the test bed PSAP with correct caller
location information formatted to NENA Standard Formats and Protocols
for ALI Data Exchange, ALI Response, and GIS Mapping (NENA-02-010)
information. This call will also include structural floor
designation. This call will be monitored from the test bed PSAP
location.
D.3.20.2 Test Procedure:
- Call initiated to test bed PSAP with
correct caller location information formatted to NENA Standard Formats
and Protocols for ALI Data Exchange, ALI Response, and GIS Mapping
(NENA-02-010) information, including structural floor designation.
- System reads location information from
call stream.
- System error checks format to make
sure it is not garbled or unintelligible.
- System error checks location using GIS
database.
- System updates call detail record
database.
- System routes call to test bed PSAP
with correct structural floor information listed.
D.3.20.3 Expected Results:
The call detail record database will be updated with correct caller
location information and include structural floor designation. Call
will be routed to the test bed PSAP with correct a) House Number, b)
House Number Suffix, c) Prefix Directional, d) Street Name, e) Street
Suffix, f) Post Directional, g) MSAG Community Name, h) Postal
Community Name, i) State/Province, j) Additional Free Formatted
Location listed, and structural floor designation.
D.3.20.4 Pass/Fail:
D.3.20.5 Results:
D.4
Recognize Call Type [CT-REGCT]
This activity addresses system and network capability to automatically
identify types or classifications of calls (like telematics, ACN,
silent alarms, and similar automated calls). Call type will
then contribute to or help guide call treatment, routing, and
processing, depending on the characteristics of the call type
involved. The intent is to facilitate that process, maximize
performance, and minimize response time.
Requirement
Code |
Requirement Text |
SR-REGCT-01 |
The system shall use call
type data as defined in NENA Standard Formats & Protocols for
ALI Data Exchange, ALI Response & GIS Mapping (NENA-02-010) to
perform call treatment. |
SR-REGCT-01-01 |
The system shall use the
following data to determine Call Type:
A) Emergency Location
B) Class of Service
C) Type of Service |
SR-REGCT-03 |
The system shall validate
incoming Call Type. – Not included in POC |
SR-REGCT-03-01 |
The system shall ensure
that the incoming call includes the fields delineated in NENA
02-010 – Not included in POC |
SR-REGCT-03-02 |
The system shall ensure
that the incoming call matches a predefined Call Type – Not
included in POC |
SR-REGCT-03-03 |
The system shall provide
the capability to allow a system administrator to create new Call Type
definitions. – Not included in POC |
SR-REGCT-03-04 |
The system shall provide
the capability to allow a system administrator to read an expected Call
Type definition. – Not included in POC |
SR-REGCT-03-05 |
The system shall provide
the capability to allow a system administrator to update Call Type
definition. – Not included in POC |
SR-REGCT-03-06 |
The system shall provide
the capability to allow a system administrator to delete Call Type
definition. – Not included in POC |
SR-REGCT-03-07 |
The system shall provide
the capability to allow a system administrator to save Call Type
definition. – Not included in POC |
SR-REGCT-04 |
The system shall assign a
default Call Type for calls received with an undefined Call
Type. – Not included in POC |
SR-REGCT-04-01 |
The system shall determine
an appropriate Call Type for calls received with an undefined Call Type. |
SR-REGCT-04-02 |
The system shall indicate
to the call taker whether the Call Type of a call was changed by the
system as the result of a received undefined Call Type. – Not
included in POC |
SR-REGCT-05 |
The system shall assign a
default Call Type for calls received with an unrecognizable Call
Type. – Not included in POC |
SR-REGCT-05-01 |
The system shall indicate
to the call taker whether the Call Type of a call was changed by the
system as the result of a received unrecognizable Call Type. – Not
included in POC |
FR-REGCT-06 |
The system shall provide the
capability to add identified data items according to NENA Technical
Information Document on the Interface between the E9-1-1 Service
Provider Network and the Internet Protocol (IP) PSAP (NENA-08-501) to
data associated with Call Stream. – Not included in POC |
SR-REGCT-06-01 |
The system will check the
supporting data to determine if the Call Type or Priority needs to be
updated. – Not included in POC |
SR-REGCT-07 |
The system shall determine
additional supportive data for the call based on the Essential Call
Data. |
SR-REGCT-07-01 |
The system shall identify
how to access the supporting data (e.g., IP address of server). |
SR-REGCT-07-02 |
The system shall maintain
the credentials to allow access to the supporting data. – Not
included in POC |
SR-REGCT-08 |
The system shall be able to
automatically retrieve or query data from supporting data sources. |
SR-REGCT-09 |
The system shall be able to
automatically process the retrieved data and make a decision on whether
or not to change the Call Type or Priority, based on business
rules. – Not included in POC |
SR-REGCT-09-01 |
The system shall not make
any changes to the Call Type or Priority if nothing in the supplemental
information retrieved affects call routing rules. – Not
included in POC |
SR-REGCT-10 |
The system shall have the
ability to update the call stream (i.e., Call Type, Priority) to affect
call routing. |
SR-REGCT-11 |
The system shall be able to
update the call detail record with selective data, based on business
rules, from supporting data sources and a pointer to the full data set,
in order to document the functions performed in this activity. |
SR-REGCT-12 |
The system shall be able to
detect any unrecognizable formats or garbled data in the Call
Type. – Not included in POC |
SR-REGCT-13 |
The system shall record the
original Call Type when a received call type is a) unrecognizable, b)
undefined – Not included in POC |
D.4.1 The system shall use call
type data
as defined in NENA Standard Formats & Protocols for ALI Data
Exchange, ALI Response & GIS Mapping (NENA-02-010) to perform
call treatment
D.4.1.1 Test Description:
A call will be initiated to the test bed PSAP using the call type data
defined in NENA 02-010 and pass the steps defined in the Recognize
Originating Location procedures (CT-CAUTH). This call will be monitored
from the test bed PSAP location.
D.4.1.2 Test Procedure:
- Call initiated to test bed PSAP and
passes steps defined in Recognize Originating Location procedures
(CT-CAUTH).
- System reads data to determine call
type.
- System determines whether ANI data or
limited pointer data is included in call stream.
- If ANI data or limited pointer data is
included in call stream, system accesses ALI database and adds ALI data
to call stream.
- System determines call type and
priority for call routing by accessing business rules database and
updates call detail database indicating call was in NENA Standard
Formats and Protocols for ALI Data Exchange, ALI Response, and GIS
Mapping (NENA-02-010).
- System error checks call to ensure it
is not garbled or unrecognizable.
- System compares call type against the
business rules database to ensure match against defined call types.
- System assigns a default call type if
call type does not match business rules database.
- System updates call type data, adds
call type to call stream, and updates Call Detail Record database.
- System routes call to test bed PSAP.
D.4.1.3 Expected Results:
The call detail records database will indicate the call was in NENA
Standard Formats and Protocols for ALI Data Exchange, ALI Response, and
GIS Mapping (NENA-02-010).
D.4.1.4 Pass/Fail:
D.4.1.5 Results:
D.4.2 The system shall use the
following
data to determine Call Type: A) Emergency Location, B) Class of
Service, C) Type of Service
D.4.2.1 Test Description:
A call will be initiated to the test bed PSAP and use the call data to
determine the call type. This call will be monitored from the test bed
PSAP location.
D.4.2.2 Test Procedure:
- Call initiated to test bed PSAP and
passes the steps defined in Recognize Originating Location procedures
(CT-CAUTH).
- System reads data to determine call
type.
- System determines whether ANI data or
limited pointer data is included in call stream.
- If ANI data or limited pointer data is
included in call stream, system accesses ALI database and adds ALI data
to the call stream.
- System determines call type a)
Emergency Location, b) Class of service, and c) Type of service; and
priority for call routing by accessing business rules database and
updates call detail database.
- System error checks call to ensure it
is not garbled or unrecognizable.
- System compares call type against
business rules database to ensure match against defined call types.
- System assigns a default call type if
call type does not match business rules database.
- System updates call type data, adds
call type to call stream, and updates call detail record database.
- System routes call to test bed PSAP.
D.4.2.3 Expected Results:
The call detail records database will indicate an update to call detail
with a) Emergency Location, b) Class of service, and c) Type of
service.
D.4.2.4 Pass/Fail:
D.4.2.5 Results:
D.4.3 The system shall validate
incoming
Call Type (Use Case Not In POC Test)
D.4.3.1 Test Description:
A call will be initiated to the test bed PSAP and verify the call type.
This call will be monitored from the test bed PSAP location.
D.4.3.2 Test Procedure:
- Call initiated to test bed PSAP and
passes the steps defined in Recognize Originating Location procedures
(CT-CAUTH).
- System reads data to determine call
type.
- System determines whether ANI data or
limited pointer data is included in call stream.
- If ANI data or limited pointer data is
included in call stream, system accesses ALI database and adds ALI data
to the call stream.
- System determines call type and
priority for call routing by accessing business rules database and
updates call detail database.
- System error checks call to ensure it
is not garbled or unrecognizable.
- System compares (Validate) call type
against business rules database to ensure match against defined call
types.
- System assigns a default call type if
call type does not match business rules database.
- System updates call type data, adds
call type to call stream, and updates call detail record database.
- System routes call to test bed PSAP.
D.4.3.3 Expected Results:
The call detail records database will indicate an update to call detail
that the call type was validated against the business rules database.
D.4.3.4 Pass/Fail:
D.4.3.5 Results:
D.4.4 The system shall ensure
that the
incoming call includes the fields delineated in NENA 02-010 (Use Case Not In POC Test)
D.4.4.1 Test Description:
A call will be initiated to the test bed PSAP and pass the steps
determining for all fields delineated in NENA 02-010 are
included. This call will be monitored from the test bed PSAP
location.
D.4.4.2 Test Procedure:
- Call initiated to test bed PSAP and
passes steps defined in the Recognize Originating Location procedures
(CT-CAUTH).
- System reads data to determine call
type.
- System determines whether ANI Data or
limited pointer data is included in call stream.
- If ANI data or limited pointer data is
included in call stream, system accesses ALI database and adds ALI data
to the call stream.
- System determines call type.
- System error checks call to ensure it
is not garbled or unrecognizable.
- System compares call type against
business rules database to ensure match against defined call types as
delineated in NENA 02-010.
- System assigns a default call type if
call type does not match business rules database.
- System updates call type data, adds
call type to call stream, and updates Call Detail Record database.
- System routes call to test bed PSAP.
D.4.4.3 Expected Results:
The call detail records database will indicate an update to call detail
that the call type was NENA 02-010 format and validated against the
business rules database.
D.4.4.4 Pass/Fail:
D.4.4.5 Results:
D.4.5 The system shall ensure
that the
incoming call matches a predefined Call Type (Use Case Not In POC Test)
D.4.5.1 Test Description:
A call will be initiated to the test bed PSAP and pass the steps
determining the call matches a predefined call type. This
call will be monitored from the test bed PSAP location.
D.4.5.2 Test Procedure:
- Call initiated to test bed PSAP and
passes the steps defined in Recognize Originating Location procedures
(CT-CAUTH).
- System reads data to determine call
type.
- System determines whether ANI data or
limited pointer data is included in call stream.
- If ANI data or limited pointer data is
included in call stream, system accesses ALI database and adds ALI data
to the call stream.
- System determines call type.
- System error checks call to ensure it
is not garbled or unrecognizable.
- System compares call type against the
business rules database to ensure match against defined call types.
- System assigns a default call type if
call type does not match business rules database.
- System updates call type data, adds
call type to call stream, and updates call detail record database.
- System routes call to test bed PSAP.
D.4.5.3 Expected Results:
The call detail records database will indicate an update to the call
detail that the call type matched a predefined call type and was
validated against the business rules database.
D.4.5.4 Pass/Fail:
D.4.5.5 Results:
D.4.6 The system shall provide
the
capability to allow a system administrator to create new Call Type
definitions (Use Case Not In POC Test)
D.4.6.1 Test Description:
The system administrator will login, access the business rules
database, and create a new call type definition. This process will be
monitored from the test bed PSAP location.
D.4.6.2 Test Procedure:
- Tester logs in as system
administrator
on server containing business rules database.
- Tester accesses business
rules
database.
- Tester creates new call
type
definition.
D.4.6.3 Expected Results:
The new call type definition will be visible through the system
administrator login in the business rules database.
D.4.6.4 Pass/Fail:
D.4.6.5 Results:
D.4.7 The system shall provide
the
capability to allow a system administrator to read an expected Call
Type definition (Use Case Not In POC Test)
D.4.7.1 Test Description:
The system administrator will login, access business rules database,
and view call type definitions. This process will be monitored from the
test bed PSAP location.
D.4.7.2 Test Procedure:
- Tester logs in as system administrator
on server containing business rules database.
- Tester accesses business rules
database.
- Tester views call type definitions.
D.4.7.3 Expected Results:
The call type definitions will be visible through the system
administrator login in the business rules database.
D.4.7.4 Pass/Fail:
D.4.7.5 Results:
D.4.8 The system shall provide
the
capability to allow a system administrator to update Call Type
definition (Use Case Not In POC Test)
D.4.8.1 Test Description:
The system administrator will login, access business rules database,
and update call type definition. This process will be monitored from
the test bed PSAP location.
D.4.8.2 Test Procedure:
- Tester logs in as system administrator
on server containing business rules database.
- Tester accesses business rules
database.
- System displays current call type
definitions.
- Tester selects a call type definition
to update.
- Tester updates selected call type
definition.
D.4.8.3 Expected Results:
The selected call type definition will be visible as updated through
the system administrator login in the business rules database.
D.4.8.4 Pass/Fail:
D.4.8.5 Results:
D.4.9 The system shall provide
the
capability to allow a system administrator to delete Call Type
definition (Use Case Not In POC Test)
D.4.9.1 Test Description:
The system administrator will login, access business rules database,
and delete the call type definition. This process will be monitored
from the test bed PSAP location.
D.4.9.2 Test Procedure:
- Tester logs in as system administrator
on server containing business rules database.
- Tester accesses business rules
database.
- System displays current call type
definitions.
- Tester selects a call type definition
to delete.
- Tester deletes selected call type
definition.
D.4.9.3 Expected Results:
The deleted call type definition should no longer be visible through
the system administrator login in the business rules database.
D.4.9.4 Pass/Fail:
D.4.9.5 Results:
D.4.10 The system shall provide
the
capability to allow a system administrator to save Call Type definition (Use Case Not In POC Test)
D.4.10.1 Test Description:
The system administrator will login, access business rules database,
create a new call type definition, and save that call type
definition. This process will be monitored from the test bed
PSAP location.
D.4.10.2 Test Procedure:
- Tester logs in as system administrator
on server containing business rules database.
- Tester accesses business rules
database.
- Tester creates new call type
definition.
- Tester saves new call type definition.
D.4.10.3 Expected Results:
A new call type definition will be visible through the system
administrator login in the business rules database as saved.
D.4.10.4 Pass/Fail:
D.4.10.5 Results:
D.4.11 The system shall assign
a default
Call Type for calls received with an undefined Call Type (Use Case Not In POC Test)
D.4.11.1 Test Description:
A call will be initiated to the test bed PSAP and pass the steps
defined in the Recognize Originating Location procedures (CT-CAUTH).
This call will have an undefined call type and the system will assign a
default call type. This call will be monitored from the test bed PSAP
location.
D.4.11.2 Test Procedure:
- Call initiated to test bed PSAP and
pass steps defined in the Recognize Originating Location procedures
(CT-CAUTH).
- System reads data to determine call
type.
- System determines whether ANI data or
limited pointer data is included in call stream.
- If ANI data or limited pointer data is
included in call stream, system accesses ALI database and adds ALI data
to the call stream.
- System determines call type.
- System error checks call to ensure it
is not garbled or unrecognizable.
- System compares call type against the
business rules database to ensure match against defined call types.
- System assigns a default call type if
call type does not match business rules database.
- System updates call type data, adds
call type to call stream, and updates call detail record database.
- System routes call to test bed PSAP.
D.4.11.3 Expected Results:
The call detail records database will indicate an update to the call
detail that the call type did not match a predefined call type in the
business rules database and a default call type was added.
D.4.11.4 Pass/Fail:
D.4.11.5 Results:
D.4.12 The system shall
determine an
appropriate Call Type for calls received with an undefined Call Type
D.4.12.1 Test Description:
A call will be initiated to the test bed PSAP and pass the steps
defined in the Recognize Originating Location procedures (CT-CAUTH).
This call will have an undefined call type and the system will
determine an appropriate call type. This call will be
monitored from the test bed PSAP location.
D.4.12.2 Test Procedure:
- Call initiated to test bed PSAP and
passes the steps defined in Recognize Originating Location procedures
(CT-CAUTH).
- System reads data to determine call
type.
- System determines whether ANI data or
limited pointer data is included in call stream.
- If ANI data or limited pointer data is
included in call stream, system accesses ALI database and adds ALI data
to the call stream.
- System determines call type.
- System error checks call to ensure it
is not garbled or unrecognizable.
- System compares call type against the
business rules database to ensure match against defined call types.
- System assigns a default call type if
call type does not match business rules database.
- System updates call type data, adds
call type to call stream, and updates call detail record database.
- System routes call to test bed PSAP.
D.4.12.3 Expected Results:
The call detail records database will indicate an update to the call
detail that the call type did not match a predefined call type in the
business rules database and a default call type was added.
D.4.12.4 Pass/Fail:
D.4.12.5 Results:
D.4.13 The system shall
indicate to the
call taker whether the Call Type of a call was changed by the system as
the result of a received undefined Call Type (Use Case Not In POC Test)
D.4.13.1 Test Description:
A call will be initiated to the test bed PSAP and pass the steps
defined in the Recognize Originating Location procedures (CT-CAUTH).
This call will have a changed call type. This call will be monitored
from the test bed PSAP location.
D.4.13.2 Test Procedure:
- Call initiated to test bed PSAP and
passes the steps defined in Recognize Originating Location procedures
(CT-CAUTH).
- System reads data to determine call
type.
- System determines whether ANI data or
limited pointer data is included in call stream.
- If ANI data or limited pointer data is
included in call stream, system accesses ALI database and adds ALI data
to the call stream.
- System determines call type.
- System error checks call to ensure it
is not garbled or unrecognizable.
- System compares call type against
business rules database to ensure match against defined call types.
- System assigns a default call type if
call type does not match business rules database.
- System updates call type data, adds
call type to call stream, and updates call detail record database.
- System routes call to test bed PSAP.
D.4.13.3 Expected Results:
The call detail records database will indicate an update to call detail
that the call type did not match a predefined call type in the business
rules database and a default call type was added. The call
will appear at the test bed PSAP location indicating call type was
changed by the system.
D.4.13.4 Pass/Fail:
D.4.13.5 Results:
D.4.14 The system shall assign
a default
Call Type for calls received with an unrecognizable Call Type (Use Case Not In POC Test)
D.4.14.1 Test Description:
A call will be initiated to the test bed PSAP and pass the steps
defined in the Recognize Originating Location procedures (CT-CAUTH).
This call will have an unrecognizable call type and the system will
assign a default cal type. This call will be monitored from the test
bed PSAP location.
D.4.14.2 Test Procedure:
- Call initiated to test bed PSAP and
passes the steps defined in Recognize Originating Location procedures
(CT-CAUTH).
- System reads data to determine call
type.
- System determines whether ANI data or
limited pointer data is included in call stream.
- If ANI data or limited pointer data is
included in call stream, system accesses ALI database and adds ALI data
to the call stream.
- System determines call type.
- System error checks call to ensure it
is not garbled or unrecognizable.
- System compares call type against
business rules database to ensure match against defined call types.
- System assigns a default call type if
call type does not match business rules database or is unrecognizable.
- System updates call type data, adds
call type to call stream, and updates call detail record database.
- System routes call to test bed PSAP.
D.4.14.3 Expected Results:
The call detail records database will indicate an update to call detail
that the call type was unrecognizable and did not match a predefined
call type in the business rules database and a default call type was
added. Call will appear at the test bed PSAP location
indicating call type was changed by the system.
D.4.14.4 Pass/Fail:
D.4.14.5 Results:
D.4.15 The system shall
indicate to the
call taker whether the Call Type of a call was changed by the system as
the result of a received unrecognizable Call Type (Use Case Not In POC Test)
D.4.15.1 Test Description:
A call will be initiated to the test bed PSAP and pass the steps
defined in the Recognize Originating Location procedures (CT-CAUTH).
This call will have an unrecognizable call type. This call will be
monitored from the test bed PSAP location.
D.4.15.2 Test Procedure:
- Call initiated to test bed PSAP and
passes the steps defined in Recognize Originating Location procedures
(CT-CAUTH).
- System reads data to determine call
type.
- System determines whether ANI data or
limited pointer data is included in call stream.
- If ANI data or limited pointer data is
included in call stream, system accesses ALI database and adds ALI data
to the call stream.
- System determines call type.
- System error checks call to ensure it
is not garbled or unrecognizable.
- System compares call type against
business rules database to ensure match against defined call types.
- System assigns a default call type if
call type does not match business rules database or is unrecognizable.
- System updates call type data, adds
call type to call stream, and updates call detail record database.
- System routes call to test bed PSAP.
D.4.15.3 Expected Results:
The call detail records database will indicate an update to the call
detail that the call type was unrecognizable and did not match a
predefined call type in the business rules database and a default call
type was added. The call will appear at the test bed PSAP
location indicating the call type was changed by the system because of
an unrecognizable call type.
D.4.15.4 Pass/Fail:
D.4.15.5 Results:
D.4.16 The system shall provide
the
capability to add identified data items according to NENA Technical
Information Document on the Interface between the E9-1-1 Service
Provider Network and the Internet Protocol (IP) PSAP (NENA-08-501) to
data associated with Call Stream (Use Case Not In POC Test)
D.4.16.1 Test Description:
A call will be initiated to the test bed PSAP and pass the steps
defined in the Recognize Originating Location procedures (CT-CAUTH) and
the Identify initial call type (CT-REGCT). This call will
contain ANI data and limited pointer data. This call will be monitored
from the test bed PSAP location.
D.4.16.2 Test Procedure:
- Call initiated to test bed PSAP and
passes the steps defined in Recognize Originating Location procedures
(CT-CAUTH) and Identify initial call type (CT-REGCT). Call will contain
ANI data and limited pointer data.
- System determines whether call has
only ANI data or has limited pointer data.
- If call data complete, system reads
call stream and compares it against business rules database to add call
type and priority to assist with call routing.
- If call data is ANI only or limited
pointer data, system updates call against ALI database, updates call
stream information, and updates call records database. Data
items added to call formatted according to NENA Technical Information
Document on the Interface between the E9-1-1 Service Provider Network
and the Internet Protocol (IP) PSAP (NENA-08-501).
- System reads call stream and compare
against business rules database to add call type and priority to assist
with call routing.
- System error checks call to ensure it
is not garbled or unrecognizable.
- If call is unrecognizable, system uses
business rules database to ensure call type matches a defined call type
and assigns a default call type if not valid.
- System updates call type if necessary,
updates call stream, and updates call detail record database.
- System routes call to test bed PSAP.
D.4.16.3 Expected Results:
The call records database will be updated. Data items added
to the call will be formatted according to NENA Technical Information
Document on the Interface between the E9-1-1 Service Provider Network
and the Internet Protocol (IP) PSAP (NENA-08-501).
D.4.16.4 Pass/Fail:
D.4.16.5 Results:
D.4.17 The system will check
the
supporting data to determine if the Call Type or Priority needs to be
updated(Use Case Not In POC Test)
D.4.17.1 Test Description:
A call will be initiated to the test bed PSAP and check supporting data
to determine if call type or priority needs to be updated. This call will be monitored from the test bed PSAP location.
D.4.17.2 Test Procedure:
- Call initiated to test bed PSAP and
passes the steps defined in Recognize Originating Location procedures
(CT-CAUTH) and Identify initial call type (CT-REGCT).
- System determines whether call has
only ANI data or has limited pointer data.
- If call data complete, system reads
call stream and compares it against business rules database to add call
type and priority to assist with call routing.
- If call data is ANI only or limited
pointer data, system updates call against ALI database, updates call
stream information, and updates call records database.
- System reads call stream and compares
it against business rules database to add call type and priority to
assist with call routing.
- System error checks call to ensure it
is not garbled or unrecognizable.
- If call is unrecognizable, system uses
business rules database to ensure call type matches a defined call type
and assign a default call type if not valid.
- System updates call type if necessary,
updates call stream, and updates call detail record database.
- System routes call to test bed PSAP.
D.4.17.3 Expected Results:
The call detail records database will be updated indicating call type
priority was checked and set if required.
D.4.17.4 Pass/Fail:
D.4.17.5 Results:
D.4.18 The system shall
determine
additional supportive data for the call based on the Essential Call Data
D.4.18.1 Test Description:
A call will be initiated to the test bed PSAP and determine additional
supportive data. This call will be monitored from the test
bed PSAP location.
D.4.18.2 Test Procedure:
- Call initiated to test bed PSAP and
passes steps defined in Recognize Originating Location procedures
(CT-CAUTH) and Identify initial call type (CT-REGCT).
- System determines whether call has
only ANI data or has limited pointer data.
- If call data complete, system reads
call stream compare it against business rules database to add call type
and priority to assist with call routing.
- If call data is ANI only or limited
pointer data, system updates call against ALI database, updates call
stream information, and updates call records database.
- System reads call stream and compares
it against business rules database to add call type and priority to
assist with call routing.
- System error checks call to ensure it
is not garbled or unrecognizable.
- If call is unrecognizable, system uses
business rules database to ensure call type matches a defined call type
and assigns a default call type if not valid.
- System updates call type if necessary,
updates call stream, and updates call detail record database.
- System examines business rules
database and call detail records database to identify sources of
additional information. If none, call continues processing and appears
at test bed PSAP.
- If additional sources of information
are available, system checks supporting data sources and business rules
database. System adds this information to call stream, accesses
business rules database to recalculate priority and call type, and
updates call detail record database.
- System routes call on to test bed
PSAP.
D.4.18.3 Expected Results:
The call detail records database will indicate whether additional
sources of information were available for the call and whether the
information was added to the call stream.
D.4.18.4 Pass/Fail:
D.4.18.5 Results:
D.4.19 The system shall
identify how to
access the supporting data (e.g., IP address of server)
D.4.19.1 Test Description:
A call will be initiated to the test bed PSAP and identify how to
access supporting data. This call will be monitored from the
test bed PSAP location.
D.4.19.2 Test Procedure:
- Call initiated to test bed PSAP and
passes steps defined in Recognize Originating Location procedures
(CT-CAUTH) and Identify initial call type (CT-REGCT).
- System determines whether call has
only ANI data or has limited pointer data.
- If call data complete, system reads
call stream and compares it against business rules database to add call
type and priority to assist with call routing.
- If call data is ANI only or limited
pointer data, system updates call against ALI database, updates call
stream information, and updates call records database.
- System reads call stream and compares
it against business rules database to add call type and priority to
assist with call routing.
- System error checks call to ensure it
is not garbled or unrecognizable.
- If the call is unrecognizable, system
uses business rules database to ensure call type matches a defined call
type and assigns a default call type if not valid.
- System updates call type if necessary,
updates call stream, and updates call detail record database.
- System examines business rules
database and call detail records database to identify sources of
additional information. If none, call continues processing and appears
at test bed PSAP.
- If additional sources of information
are available, system checks supporting data sources and business rules
database. System adds this information to call stream, accesses
business rules database to recalculate priority and call type, and
updates call detail record database.
- System routes call to test bed PSAP.
D.4.19.3 Expected Results:
The call detail records database will indicate whether additional
sources of information were available for the call and whether the
information was added to the call stream. The details records
database will also indicate the IP address of servers accessed for
additional call information.
D.4.19.4 Pass/Fail:
D.4.19.5 Results:
D.4.20 The system shall
maintain the
credentials to allow access to the supporting data (Use Case Not In POC Test)
D.4.20.1 Test Description:
A call will be initiated to the test bed PSAP and pass the steps
defined in the Recognize Originating Location procedures (CT-CAUTH) and
the Identify initial call type (CT-REGCT). The logs will be
checked to determine if credentials in the system allow the access to
supporting data. This call will be monitored from the test
bed PSAP location.
D.4.20.2 Test Procedure:
- Call initiated to test bed PSAP and
passes steps defined in Recognize Originating Location procedures
(CT-CAUTH) and Identify initial call type (CT-REGCT).
- System determines whether call has
only ANI data or has limited pointer data.
- If call data complete, system reads
call stream and compare it against business rules database to add call
type and priority to assist with call routing.
- If call data is ANI only or limited
pointer data, system updates call against the ALI database, updates
call stream information, and updates call records database.
- System reads call stream and compares
it against business rules database to add call type and priority to
assist with call routing.
- System error checks call to ensure it
is not garbled or unrecognizable.
- If call is unrecognizable, system uses
business rules database to ensure call type matches a defined call type
and assigns a default call type if not valid.
- System updates call type if necessary,
updates call stream, and updates call detail record database.
- System examines business rules
database and call detail records database to identify sources of
additional information. If none, call continues processing and appears
at test bed PSAP.
- If additional sources of information
are available, system checks supporting data sources and business rules
database for credentials to access these sources. System adds this
information to call stream, accesses business rules database to
recalculate priority and call type, and updates call detail record
database.
- System routes call to test bed PSAP.
D.4.20.3 Expected Results:
The call detail records database will indicate whether additional
sources of information were available for the call and whether the
information was added to the call stream. The details records
database will also indicate the credentials were valid to access the
additional servers available for additional call information.
D.4.20.4 Pass/Fail:
D.4.20.5 Results:
D.4.21 The system shall be able
to
automatically retrieve or query data from supporting data sources
D.4.21.1 Test Description:
A call will be initiated to the test bed PSAP and pass the steps
defined in the Recognize Originating Location procedures (CT-CAUTH) and
the Identify initial call type (CT-REGCT). The system will
automatically query and retrieve supporting data. This call
will be monitored from the test bed PSAP location.
D.4.21.2 Test Procedure:
- Call initiated to test bed
PSAP and
passes steps defined in Recognize Originating Location procedures
(CT-CAUTH) and Identify initial call type (CT-REGCT).
- System determines whether
call has
only ANI data or has limited pointer data.
- If call data complete,
system reads
call stream and compares it against business rules database to add call
type and priority to assist with call routing.
- If call data is ANI only
or limited
pointer data, system updates call against the ALI database, updates
call stream information, and updates call records database.
- System reads call stream
and compares
it against business rules database to add call type and priority to
assist with call routing.
- System error checks call
to ensure it
is not garbled or unrecognizable.
- If the call is
unrecognizable, system
uses business rules database to ensure call type matches a defined call
type and assigns a default call type if not valid.
- System updates call type
if necessary,
updates call stream, and updates call detail record database.
- System examines business
rules
database and call detail records database to identify sources of
additional information. If none, call continues processing and appears
at test bed PSAP.
- If additional sources of
information
are available, system checks supporting data sources and business rules
database. System adds this information to call stream, accesses
business rules database to recalculate priority and call type, and
updates call detail record database.
- System routes call to
test bed PSAP.
D.4.21.3 Expected Results:
The call detail records database will indicate whether additional
sources of information were available for the call and whether the
information was added to the call stream. The details records
database will also indicate what additional data sources were queried
and accessed for call processing.
D.4.21.4 Pass/Fail:
D.4.21.5 Results:
D.4.22 The system shall be able
to
automatically process the retrieved data and make a decision on whether
or not to change the Call Type or Priority, based on business rules (Use Case Not In POC Test)
D.4.22.1 Test Description:
A call will be initiated to the test bed PSAP and pass the steps
defined in the Recognize Originating Location procedures (CT-CAUTH) and
the Identify initial call type (CT-REGCT). The system will
process the data. This call will be monitored from the test
bed PSAP location.
D.4.22.2 Test Procedure:
- Call initiated to test bed PSAP and
passes steps defined in Recognize Originating Location procedures
(CT-CAUTH) and Identify initial call type (CT-REGCT).
- System determines whether call has
only ANI data or has limited pointer data.
- If call data complete, system reads
call stream and compares it against business rules database to add call
type and priority to assist with call routing.
- If call data is ANI only or limited
pointer data, system updates call against ALI database, updates call
stream information, and updates call records database.
- System reads call stream and compares
against business rules database to add call type and priority to assist
with call routing.
- System error checks call to ensure it
is not garbled or unrecognizable.
- If call is unrecognizable, system uses
business rules database to ensure call type matches a defined call type
and assigns a default call type if not valid.
- System updates call type if necessary,
updates call stream, and updates call detail record database.
- System examines business rules
database and call detail records database to identify sources of
additional information. If none, call continues processing and appears
at test bed PSAP.
- If additional sources of information
are available, system checks supporting data sources and business rules
database. System adds this information to call stream, accesses
business rules database to recalculate priority and call type, and
updates call detail record database.
- System routes call to test bed PSAP.
D.4.22.3 Expected Results:
The call detail records database will indicate whether additional
sources of information were available for the call and whether the
information was added to the call stream. The details records
database will indicate what additional data sources were queried and
accessed for call processing. The details record database
will also indicate whether a decision was processed to change the Call
Type or Priority based on business rules. The call will
continue processing and appear at the test bed PSAP.
D.4.22.4 Pass/Fail:
D.4.22.5 Results:
D.4.23 The system shall not
make any
changes to the Call Type or Priority if nothing in the supplemental
information retrieved affects call routing rules (Use Case Not In POC Test)
D.4.23.1 Test Description:
A call will be initiated to the test bed PSAP and pass the steps
defined in the Recognize Originating Location procedures (CT-CAUTH) and
the Identify initial call type (CT-REGCT). This call will
retrieve additional call information that will not affect call type or
priority. This call will be monitored from the test bed PSAP location.
D.4.23.2 Test Procedure:
- Call initiated to test bed PSAP and
passes steps defined in Recognize Originating Location procedures
(CT-CAUTH) and Identify initial call type (CT-REGCT).
- System determines whether call has
only ANI data or has limited pointer data.
- If call data complete, system reads
call stream and compares it against business rules database to add call
type and priority to assist with call routing.
- If call data is ANI only or limited
pointer data, system updates call against ALI database, updates call
stream information, and updates call records database.
- System reads call stream and compares
it against business rules database to add call type and priority to
assist with call routing.
- System error checks call to ensure it
is not garbled or unrecognizable.
- If call is unrecognizable, system uses
business rules database to ensure call type matches a defined call type
and assigns a default call type if not valid.
- System updates call type if necessary,
updates call stream, and updates call detail record database.
- System examines business rules
database and call detail records database to identify sources of
additional information. If none, call continues processing and appears
at test bed PSAP.
- If additional sources of information
are available, system checks supporting data sources and business rules
database. System adds this information to call stream, accesses
business rules database to recalculate priority and call type, and
updates call detail record database.
- System routes call to
test bed PSAP.
D.4.23.3 Expected Results:
The call detail records database will whether indicate additional
sources of information were available for the call and whether the
information was added to the call stream. The details records
database will indicate what additional data sources were queried and
accessed for call processing. The details record database
will also indicate whether a decision was processed not to change the
Call Type or Priority, based on business rules.
D.4.23.4 Pass/Fail:
D.4.23.5 Results:
D.4.24 The system shall have
the ability
to update the call stream (i.e., Call Type, Priority) to affect call
routing
D.4.24.1 Test Description:
A call will be initiated to the test bed PSAP and pass the steps
defined in the Recognize Originating Location procedures (CT-CAUTH) and
the Identify initial call type (CT-REGCT). This call will
retrieve additional call information that will affect call type and
priority. This call will be monitored from the test bed PSAP location.
D.4.24.2 Test Procedure:
- Call initiated to test bed PSAP and
passes steps defined in Recognize Originating Location procedures
(CT-CAUTH) and Identify initial call type (CT-REGCT).
- System determines whether call has
only ANI data or has limited pointer data.
- If call data complete, system reads
call stream and compares it against business rules database to add call
type and priority to assist with call routing.
- If call data is ANI only or limited
pointer data, system updates call against ALI database, updates call
stream information, and updates call records database.
- System reads call stream and compares
it against business rules database to add call type and priority to
assist with call routing.
- System error checks call to ensure it
is not garbled or unrecognizable.
- If call is unrecognizable, system uses
business rules database to ensure call type matches a defined call type
and assigns a default call type if not valid.
- System updates call type if necessary,
updates call stream, and updates call detail record database.
- System examines business rules
database and call detail records database to identify sources of
additional information. If none, call continues processing and appears
at test bed PSAP.
- If additional sources of information
are available, system checks supporting data sources and business rules
database. System adds this information to call stream, accesses
business rules database to recalculate priority and call type, and
updates call detail record database.
- System routes call to test bed PSAP.
D.4.24.3 Expected Results:
The call detail records database will indicate whether additional
sources of information were available for the call and whether the
information was added to the call stream. The details records
database will indicate what additional data sources were queried and
accessed for call processing. The details record database
will also indicate a decision was processed to change the Call Type and
Priority, based on business rules.
D.4.24.4 Pass/Fail:
D.4.24.5 Results:
D.4.25 The system shall be able
to update
the call detail record with selective data, based on business rules,
from supporting data sources and a pointer to the full data set, in
order to document the functions performed in this activity
D.4.25.1 Test Description:
A call will be initiated to the test bed PSAP and pass the steps
defined in the Recognize Originating Location procedures (CT-CAUTH) and
the Identify initial call type (CT-REGCT). The call detail
record will be updated with supporting data.This call will be monitored
from the test bed PSAP location.
D.4.25.2 Test Procedure:
- Call initiated to test bed PSAP and
passes steps defined in Recognize Originating Location procedures
(CT-CAUTH) and Identify initial call type (CT-REGCT).
- System determines whether call has
only ANI data or has limited pointer data.
- If call data complete, system reads
call stream and compares it against business rules database to add call
type and priority to assist with call routing.
- If call data is ANI only or limited
pointer data, system updates call against ALI database, updates call
stream information, and updates call records database.
- System reads call stream and compares
it against business rules database to add call type and priority to
assist with call routing.
- System error checks call to ensure it
is not garbled or unrecognizable.
- If the call is unrecognizable, system
uses business rules database to ensure call type matches a defined call
type and assigns a default call type if not valid.
- System updates call type if necessary,
updates call stream, and updates call detail record database.
- System examines business rules
database and call detail records database to identify sources of
additional information. If none, call continues processing and appears
at test bed PSAP.
- If additional sources of information
are available, system checks supporting data sources and business rules
database. System adds this information to call stream, accesses
business rules database to recalculate priority and call type, and
updates call detail record database.
- System routes call to test bed PSAP.
D.4.25.3 Expected Results:
The call detail records database will indicate whether additional
sources of information were available for the call and whether the
information was added to the call stream based on business rules
database. The details records database will indicate what
additional data sources were queried and accessed for call processing,
along with a pointer to the full data set. The details record
database will also indicate a decision was processed to change the Call
Type and Priority, based on business rules. (For the POC only
the links to the data will be recorded.)
D.4.25.4 Pass/Fail:
D.4.25.5 Results:
D.4.26 The system shall be able
to detect
any unrecognizable formats or garbled data in the Call Type (Use Case Not In POC Test)
D.4.26.1 Test Description:
A call with garbled data will be initiated to the test bed PSAP and
pass the steps defined in the Recognize Originating Location procedures
(CT-CAUTH) and the Identify initial call type (CT-REGCT). This call will be monitored from the test bed PSAP location.
D.4.26.2 Test Procedure:
- Call initiated to test bed PSAP and
passes steps defined in Recognize Originating Location procedures
(CT-CAUTH) and Identify initial call type (CT-REGCT).
- System determines whether call has
only ANI data or has limited pointer data.
- If call data complete, system reads
call stream and compares it against business rules database to add call
type and priority to assist with call routing.
- If call data is ANI only or limited
pointer data, system updates call against ALI database, updates call
stream information, and updates call records database.
- System reads call stream and compares
it against business rules database to add call type and priority to
assist with call routing.
- System error checks call to ensure it
is not garbled or unrecognizable.
- If call is unrecognizable, system uses
business rules database to ensure call type matches a defined call type
and assigns a default call type if not valid.
- System updates call type if necessary,
updates call stream, and updates call detail record database.
- System examines business rules
database and call detail records database to identify sources of
additional information. If none, call continues processing and appears
at test bed PSAP.
- If additional sources of information
are available, system checks supporting data sources and business rules
database. System adds this information to call stream, accesses
business rules database to recalculate priority and call type, and
updates call detail record database.
- System routes call to test bed PSAP.
D.4.26.3 Expected Results:
The call detail records database will indicate any unrecognizable
formats or garbled data in the call type. The details record
database will also indicate what decision was processed to change the
call type and priority, based on business rules.
D.4.26.4 Pass/Fail:
D.4.26.5 Results:
D.4.27 The system shall record
the
original Call Type when a received call type is a) unrecognizable, b)
undefined (Use Case Not In POC Test)
D.4.27.1 Test Description:
A call with undefined call type will be initiated to the test bed PSAP
and pass the steps defined in the Recognize Originating Location
procedures (CT-CAUTH) and the Identify initial call type
(CT-REGCT). The system will record the original call
type. This call will be monitored from the test bed PSAP
location.
D.4.27.2 Test Procedure:
- Call initiated to test bed PSAP and
passes steps defined in Recognize Originating Location procedures
(CT-CAUTH) and the Identify initial call type (CT-REGCT).
- System determines whether call has
only ANI data or has limited pointer data.
- If call data complete, system reads
call stream and compares it against business rules database to add call
type and priority to assist with call routing.
- If call data is ANI only or limited
pointer data, system updates call against ALI database, updates call
stream information, and updates call records database.
- System reads call stream and compares
it against business rules database to add call type and priority to
assist with call routing.
- System error checks call to ensure it
is not garbled or unrecognizable.
- If call is unrecognizable, system uses
business rules database to ensure call type matches a defined call type
and assigns a default call type if not valid.
- System update call type if necessary,
updates call stream, and updates call detail record database.
- System examines business rules
database and call detail records database to identify sources of
additional information. If none, call continues processing and appears
at test bed PSAP.
- If additional sources of information
are available, system checks supporting data sources and business rules
database. System adds this information to call stream, accesses
business rules database to recalculate priority and call type, and
updates call detail record database.
- System routes call to test bed PSAP.
D.4.27.3 Expected Results:
The call detail records database will indicate any unrecognizable
formats or garbled data in the call type. The details record database
will also indicate what decision was processed to change the call type
and priority, based on business rules. The original call type
will be recorded in the call detail records database. The
call will continue processing and appear at the test bed PSAP.
D.4.27.4 Pass/Fail:
D.4.27.5 Results:
D.5
Route Call to PSAP [CT-RTPSP]
This activity reflects the actual routing of a 9-1-1 call event to one
or more appropriate PSAPs based on initial call treatment and the
determined location (civic or geospatial) of the incident or
event. Multiple PSAPs may be involved in a coordinated
relationship depending on the nature of the event (e.g., a large-scale
disaster event) and its location (e.g., if the determined location
accuracy is not sufficient to specifically identify a single PSAP).
Requirement
Code |
Requirement Text |
SR-RTPSP-01 |
The system shall route calls
based on the associated call treatment process. |
SR-RTPSP-01-01 |
The system shall be able
to read fields from the call stream as input to determine how to route
the call. |
SR-RTPSP-01-02 |
The system shall determine
the proper treatment for calls that involve error cases (garbled ANI,
ANI failure, no location data) |
SR-RTPSP-01-03 |
The system shall determine
the call treatment for each call based on call type, location, and
service routing rules |
SR-RTPSP-01-04 |
The system shall determine
the proper treatment for fragmented Call Type records. – Not
included in POC |
SR-RTPSP-01-05 |
The system shall determine
the proper treatment for incomplete Call Type records. – Not
included in POC |
SR-RTPSP-01-06 |
The system shall send a
status message to the telecommunications device based on identified
call treatment. – Not included in POC |
SR-RTPSP-01-07 |
The system shall be able
to provide an alternate call treatment when a call cannot be
immediately answered because of call volume |
FR-RTPSP-02 |
The system shall provide the
capability for the network administrator to dynamically make changes to
the routing policy. |
SR-RTPSP-03 |
The system shall support the
ability to establish a pre-determined limit on the total number of
simultaneous 9-1-1 calls presented to the PSAP, regardless of what
technology was used to deliver each individual call; and, at the option
of the PSAP, when the pre-determined limit has been reached, provide
alternate call treatments. (i.e., flexible queuing, network
busy signal or message, interactive voice response, rollover to an
alternate PSAP, etc.) |
SR-RTPSP-03-01 |
The system shall be
designed with sufficient bandwidth to support the predetermined limit
of simultaneous calls using the type of call technology supported that
has the highest bandwidth requirement. |
SR-RTPSP-03-02 |
The system shall be
capable of negotiating for the highest quality of service supported by
the 9-1-1 caller’s equipment and the PSAP’s 911 system in order to get
the best audio /video available |
SR-RTPSP-04 |
The system shall be able to
overflow 9-1-1 calls directly to another designated backup IP PSAP, or
multiple PSAPs, using agreed upon, predetermined criteria at both the
sending and receiving PSAPs, including the receiving PSAP’s total call
load. |
SR-RTPSP-04-01 |
The system shall determine
the next available PSAP pointer if the current is not available or
accessible for any reason. |
SR-RTPSP-04-02 |
The system shall track
when Fall-Back Location Information is presented to the call taker as
location data. – Not included in POC |
SR-RTPSP-04-03 |
The system shall provide a
visual indication at the original PSAP that calls are overflowing. |
SR-RTPSP-04-05 |
The system shall provide a
visual indication at the designated overflow PSAP that they are now
receiving overflow calls from the original PSAP with identification of
the original PSAP. |
SR-RTPSP-04-06 |
The system shall be able
to overflow IP 9-1-1 calls to a traditional 9-1-1 PSAP, with the
associated location data, to the extent the traditional 9-1-1 network
supports connectivity (i.e. shares access to the same selective router,
can transfer calls and data between selective routers, etc.). – Not
included in POC |
SR-RTPSP-05 |
The system shall be able to
physically route the call to the determined destination PSAP. |
D.5.1 The system shall route
calls based
on the associated call treatment process
D.5.1.1 Test Description:
Calls will be initiated to the test bed PSAP with defined call
parameter data organized to generate a specific call treatment and
terminating PSAP. Results will be monitored at the involved
databases and PSAPs.
D.5.1.2 Test Procedure:
- Call treatments defined and call data
parameters for each identified.
- Calls initiated to test bed PSAP with
data arranged for each treatment.
- System accesses location routing
database to determine normal PSAP identification and routing
termination point.
- System accesses business rules
database to determine modifying information on terminating PSAP.
- System generates call detail record
documenting data and identifying actions.
- System routes call to proper PSAP.
D.5.1.3 Expected Results:
The system will route the calls to the PSAPs designed to receive them
based on the defined call parameters and the content of the databases.
D.5.1.4 Pass/Fail:
D.5.1.5 Results:
D.5.2 The system shall be able
to read
fields from the call stream as input to determine how to route the call
D.5.2.1 Test Description:
Calls will be initiated to the test bed PSAP with designed data fields
content. Call detail records will be inspected to ensure that
appropriate data fields were read and recorded. These calls
will be monitored from the test bed PSAP location.
D.5.2.2 Test Procedure:
- Calls with designed data fields
content initiated to test bed PSAP.
- System reads data information from
call stream.
- System error checks format to make
sure it is not garbled or unintelligible.
- System updates call detail record
database.
- System routes call to test bed PSAP.
D.5.2.3 Expected Results:
The call detail record will contain data from the appropriate data
fields for each test call.
D.5.2.4 Pass/Fail:
D.5.2.5 Results:
D.5.3 The system shall
determine the
proper treatment for calls that involve error cases (garbled ANI, ANI
failure, no location data)
D.5.3.1 Test Description:
Calls will be initiated to the test bed PSAP with appropriate
combinations of empty fields or garbled data. These calls
will be monitored from the test bed PSAP location.
D.5.3.2 Test Procedure:
- Call with an unrecognizable data type
initiated to test bed PSAP.
- System reads appropriate information
fields from call stream.
- System error checks format to
determine whether data is garbled or missing.
- System fails error check because of
unrecognizable data type.
- System checks whether fall-back
location exists and assign it if present.
- System assigns default location if
fall-back location does not exist.
- System updates call detail record
database.
- System routes call to test bed PSAP
with default data listed.
D.5.3.3 Expected Results:
Calls will be delivered to expected PSAPs and with expected default
data for error case call data content.
D.5.3.4 Pass/Fail:
D.5.3.5 Results:
D.5.4 The system shall
determine the call
treatment for each call based on call type, location, and service
routing rules
D.5.4.1 Test Description:
Calls will be initiated to the test bed PSAP with appropriate call type
data for the POC scope. These calls will be monitored from
the originating and terminating PSAPs.
D.5.4.2 Test Procedure:
- Call for each POC-applicable call type
initiated to test bed PSAP.
- System reads appropriate information
field from call stream.
- System error checks format to
determine whether data is garbled or missing.
- System fails error check because of
unrecognizable call type data.
- System checks whether fall-back
location exists and assign it if present.
- System assigns default location if
fall-back location does not exist.
- System updates call detail record
database.
- System uses hard-coded and business
rules information for each call type to determine treatment of the call.
- As appropriate, for each call type,
system generates messaging back to caller and delivery to expected PSAP
based on business rules database content, with the display of call type
or equivalent wording.
D.5.4.3 Expected Results:
Each call type will result in the expected call treatment and routing
decision, and response to the caller if appropriate.
D.5.4.4 Pass/Fail:
D.5.4.5 Results:
D.5.5 The system shall
determine the
proper treatment for incomplete Call Type records (Use Case Not In POC Test)
D.5.5.1 Test Description:
A call will be initiated to the test bed PSAP with incomplete call type
data. This call will be monitored from the test bed PSAP
location.
D.5.5.2 Test Procedure:
- Call with an incomplete
call type
initiated to test bed PSAP.
- System reads appropriate
information
field from call stream.
- System error checks format
to
determine whether data is complete.
- System fails error check
because of
unrecognizable call type data.
- System assigns routing
based on
business rules (or hard coding if applicable).
- System updates call detail
record
database.
- System routes call to PSAP
assigned
for incomplete call type.
- PSAP display indicates
lack of call
type data availability.
D.5.5.3 Expected Results:
The call detail record will document lack of call type data and
resulting decision on routing.
D.5.5.4 Pass/Fail:
D.5.5.5 Results:
D.5.6 The system shall
determine the
proper treatment for fragmented Call Type records (Use Case Not In POC Test)
D.5.6.1 Test Description:
A call will be initiated to the test bed PSAP with fragmented call type
data. This call will be monitored from the test bed PSAP
location.
D.5.6.2 Test Procedure:
- Call with a fragmented call type
initiated to test bed PSAP.
- System reads appropriate information
field from call stream.
- System error checks format to
determine whether data is complete.
- System fails error checks because of
unrecognizable call type data.
- System assigns routing based on
business rules (or hard coding if applicable).
- System updates call detail record
database.
- System routes call to PSAP assigned
for unavailable call type.
- PSAP display indicates lack of call
type data availability.
D.5.6.3 Expected Results:
The call detail record will document lack of call type data and
resulting decision on routing.
D.5.6.4 Pass/Fail:
D.5.6.5 Results:
D.5.7 The system shall send a
status
message to the telecommunications device based on identified call
treatment (Use Case Not In POC Test)
D.5.7.1 Test Description:
A test message from the system will be sent to appropriate devices, and
the defined response monitored at the originating device and in the
call detail record. This call will be monitored from the test
bed PSAP location.
D.5.7.2 Test Procedure:- Call initiated to test bed PSAP
intended to generate a status message from system to the caller device.
- System reads appropriate information
field from call stream.
- System errors check format to
determine whether data is complete.
- System fails error check if
unrecognizable call type data.
- System assigns status message based on
business rules (or hard coding if applicable).
- System updates call detail record
database.
- System sends status message to the
caller device.
D.5.7.3 Expected Results:
An appropriate message to the caller will be returned to the caller
device and documented in the detail call record.
D.5.7.4 Pass/Fail:
D.5.7.5 Results:
D.5.8 The system shall be able
to provide
an alternate call treatment when a call cannot be immediately answered
because of call volume
D.5.8.1 Test Description:
A target PSAP will experience all positions busy and increasing call
answer time as new calls are presented. A threshold
established by the PSAP or 9-1-1 Authority will invoke alternate call
treatment that causes calls to be routed to options such as another
pre-defined PSAP, 10-digit lines, or a recording. This call will be
monitored from the test PSAP location.
D.5.8.2 Test Procedure:
- Multiple calls initiated to system for
delivery to a test PSAP, and testers hold those calls as active.
- When all positions are busy, system
checks for business rules database content regarding alternate call
treatment.
- When call volume exceeds business rule
defined level for an all positions busy condition, system activates
defined alternate treatment action.
- System directs succeeding calls to
alternate treatment routing path.
- System sends a message to test bed
PSAP that calls are being sent to alternate treatment route.
- System sends a message to alternate
treatment route, if it is a PSAP, to indicate that alternatively
treated calls are arriving.
- System updates detail call record
content.
- System displays messages or indicators
of alternate treatment condition at both PSAPs.
D.5.8.3 Expected Results:
Alternate call treatment will be invoked and executed in accordance
with the business rule threshold instructions.
D.5.8.4 Pass/Fail:
D.5.8.5 Results:
D.5.9 The system shall provide
the
capability for the network administrator to dynamically make changes to
the routing policy
D.5.9.1 Test Description:
Calls will be initiated to the system to establish normal routing
patterns. Both the location-based routing and business rules
databases will be changed to modify routing controls. Test
calls before and after the changes will verify that the changes are
active in the system. Test PSAPs, the system, and call record
logs will be monitored.
D.5.9.2 Test Procedure:
- Calls initiated to system to establish
normal routing patterns.
- POC network (probably actually the
database) administrator makes changes to routing rules for Call Type
and alternate routing controls in appropriate databases.
- System updates detail call record to
indicate changes.
- Same pattern of test calls initiated
to system again.
- Each test call sent to PSAP defined by
changed routing policies.
- System updates detail call record.
D.5.9.3 Expected Results:
Changes in routing policy will cause equivalent changes in call routing.
D.5.9.4 Pass/Fail:
D.5.9.5 Results:
D.5.10 The system shall support
the
ability to establish a pre-determined limit on the total number of
simultaneous 9-1-1 calls presented to the PSAP, regardless of what
technology was used to deliver each individual call; and, at the option
of the PSAP, when the pre-determined limit has been reached, provide
alternate call treatments.
D.5.10.1 Test Description:
A simultaneous call limit will be set in the business rules database,
and test calls will be initiated to the system to determine whether the
alternate routing action is taken by the system under the intended call
volume conditions. This will be monitored at the test bed laboratory
and PSAPs.
D.5.10.2 Test Procedure:
- Multiple calls initiated to system
for delivery to a test PSAP, and testers hold those calls as active.
- For each call, if PSAP or other
authority has activated the feature, system checks for business rule
database content regarding simultaneous call counts and alternate call
treatment.
- When simultaneous call volume exceeds
business rule defined level, system activates defined alternate
treatment action.
- System directs succeeding calls to
alternate treatment routing path.
- System sends a message to test bed
PSAP that calls are being sent to alternate treatment route.
- System sends a message to alternate
treatment route, if it is a PSAP, to indicate that alternative call
treatment has been invoked.
- System updates detail call record
content.
- System displays messages or indicators
of alternate treatment condition status at both PSAPs.
D.5.10.3 Expected Results:
Calls will be redirected in accordance with the business rule content
when the simultaneous calls threshold is exceeded.
D.5.10.4 Pass/Fail:
D.5.10.5 Results:
D.5.11 The system shall be
designed with
sufficient bandwidth to support the predetermined limit of simultaneous
calls using the type of call technology supported that has the highest
bandwidth requirement
D.5.11.1 Test Description:
An appropriate simultaneous call limit for a test PSAP will be defined
in the business rules database, and a number of high bandwidth calls
will be generated to determine whether bandwidth is sufficient to
support the predetermined limit on number of calls without call quality
degradation, as measured by packet-oriented test equipment at the test
PSAP. (Video-based calls are assumed to have the highest
bandwidth requirement expectation.) This will be monitored in the test
bed laboratory.
D.5.11.2 Test Procedure:
- A business rule defined to indicate
limit of simultaneous calls allowed.
- Multiple high bandwidth calls
initiated to system.
- As each call is added, tester tests
call quality to determine whether quality deteriorates before or after
the simultaneous call limit is reached.
D.5.11.3 Expected Results:
Designed bandwidth will fully support call quality level for at least
the number of simultaneous calls specified.
D.5.11.4 Pass/Fail:
D.5.11.5 Results:
D.5.12 The system shall be
capable of
negotiating for the highest quality of service supported by the 9-1-1
caller’s equipment and the PSAP’s 911 system in order to get the best
audio /video available
D.5.12.1 Test Description:
Because determination of standards and testing of quality of service
for voice calling over networks is currently under discussion and
consideration by standards development organizations, this requirement
will not be tested as part of the POC.
D.5.12.2 Test Procedure:
D.5.12.3 Expected Results:
D.5.12.4 Pass/Fail:
D.5.12.5 Results:
D.5.13 The system shall be able
to
overflow 9-1-1 calls directly to another designated backup IP PSAP, or
multiple PSAPs, using agreed upon, predetermined criteria at both the
sending and receiving PSAPs, including the receiving PSAP’s total call
load
D.5.13.1 Test Description:
Appropriate overflow route criteria will be defined in the business
rules database, and calls will be initiated to the system to evaluate
the system’s ability to adhere to these criteria. This will
be monitored in the test bed laboratory.
D.5.13.2 Test Procedure:
- Business rule conditions defined for
overflow at some percentage or 100 percent of PSAP call capacity at
each PSAP in overflow routing chain.
- Simultaneous calls initiated to
system, directed at initial PSAP.
- When first PSAP’s limit is reached,
system routes calls to next PSAP in overflow routing chain of first
PSAP, if that receiving PSAP’s call limit has not been reached.
- f second PSAP’s call limit has been
reached, system routes calls to next PSAP designated in overflow
routing chain of first PSAP.
- If all PSAPs in routing chain have
reached their limits, system keeps additional calls in queue for first
PSAP, or directs them to a last route choice, such as recording (see
requirement SR-RTPSP-01-07).
- System updates call detail record
throughout this test.
D.5.13.3 Expected Results:
Overflow to successive PSAPs will occur at the call volume limit of
each PSAP in the overflow routing chain defined for the initial target
PSAP.
D.5.13.4 Pass/Fail:
D.5.13.5 Results:
D.5.14 The system shall
determine the
next available PSAP pointer if the current is not available or
accessible for any reason
D.5.14.1 Test Description:
Appropriate overflow route criteria will be defined in the business
rules database, and calls will be initiated to the system to evaluate
the system’s ability to adhere to these criteria if the initial target
PSAP is out of service. PSAP condition as test calls are
initiated to the system and the presence of the call at the alternate
PSAP will be monitored.
D.5.14.2 Test Procedure:
- Business rule conditions set for
alternate routing for a specific PSAP.
- Calls initiated to system, directed
to initial PSAP.
- After system makes initial routing
choice, it checks condition of the network to PSAP and service status
of the PSAP.
- If either network to PSAP or PSAP is
out of service, system checks business rules for alternate routing
instructions.
- System routes call to alternate route
PSAP.
- New PSAP receives a message that
alternate routing from specific initial PSAP has been activated.
- System updates call detail record.
- System continues to direct calls to
alternate PSAP until system recognizes that the error condition has
been corrected and service is restored to the PSAP.
D.5.14.3 Expected Results:
When the initial route PSAP is not accessible, calls will be directed
to the alternate PSAP.
D.5.14.4 Pass/Fail:
D.5.14.5 Results:
D.5.15 The system shall track
when
Fall-Back Location Information is presented to the call taker as
location data (Use Case Not In POC Test)
D.5.15.1 Test Description:
When the system must use the fall-back location for a call, the system
will document that fact in the call detail record and display that
information to the tester. The PSAP and the call detail
record content will be monitored.
D.5.15.2 Test Procedure:
- Call initiated to system
with no
caller location data.
- System uses defined
fall-back location
data in place of missing caller location.
- System sends a flag or
message to
tester’s display to indicate condition.
- System updates call detail
record to
reflect use of fall-back location.
D.5.15.3 Expected Results:
The tester will be notified and the call detail record content will be
updated to reflect use of the fall-back location.
D.5.15.4 Pass/Fail:
D.5.15.5 Results:
D.5.16 The system shall provide
a visual
indication at the original PSAP that calls are overflowing
D.5.16.1 Test Description:
Calls will be initiated to the system with a specific PSAP
target. When call overflow conditions exist, the original
target PSAP will receive a flag that can drive a visual
indicator. This will be monitored in the test bed PSAP.
D.5.16.2 Test Procedure:
- Calls initiated to system with a
specific PSAP target.
- When overflow is invoked, system
generates a flag added to call stream data, along with identification
of original target PSAP.
- System or PSAP equipment uses flag to
activate a visual indicator at PSAP.
D.5.16.3 Expected Results:
When overflow occurs, a flag will trigger an appropriate visual
indicator.
D.5.16.4 Pass/Fail:
D.5.16.5 Results:
D.5.17 The system shall provide
a visual
indication at the designated overflow PSAP that they are now receiving
overflow calls from the original PSAP with identification of the
original PSAP
D.5.17.1 Test Description:
Calls will be initiated to the system with a specific PSAP target. When
call overflow conditions exist, the overflowed-to PSAP will receive an
overflow flag and identification of the original target PSAP as part of
the call stream data. This will be monitored in the test bed
PSAPs.
D.5.17.2 Test Procedure:
- Calls initiated to system with a
specific PSAP target.
- When overflow is invoked, system adds
a flag to call stream data, along with identification of original
target PSAP.
- System or PSAP equipment uses flag to
activate a visual indicator and identification of initial PSAP at
overflowed-to PSAP.
D.5.17.3 Expected Results:
The PSAP receiving overflow will also receive an indicator that
overflow is in effect from the original PSAP.
D.5.17.4 Pass/Fail:
D.5.17.5 Results:
D.5.18 The system shall be able
to
overflow IP 9-1-1 calls to a traditional 9-1-1 PSAP, with the
associated location data, to the extent the traditional 9-1-1 network
supports connectivity (i.e., shares access to the same selective
router, can transfer calls and data between selective routers, etc.) (Use Case Not In POC Test)
D.5.18.1 Test Description:
Because there are no selective routers in POC system or connectivity
between the POC system and a parallel E9-1-1 system, this requirement
cannot be tested as part of the POC.
D.5.18.2 Test Procedure:
D.5.18.3 Expected Results:
D.5.18.4 Pass/Fail:
D.5.18.5 Results:
D.5.19 The system shall be able
to
physically route the call to the determined destination PSAP
D.5.19.1 Test Description:
A call will be initiated to the system for a targeted PSAP.
The system will use the transport network to deliver that call to the
designated PSAP. This will be monitored in the test bed
laboratory and PSAP.
D.5.19.2 Test Procedure:
- Call initiated to system intended for
a targeted PSAP.
- System identifies a LoST route and
intended PSAP, which may be modified by system conditions or business
rules, and sends call toward that PSAP.
- If connectivity exists, intended PSAP
receives call.
- System updates call detail record.
D.5.19.3 Expected Results:
If connectivity exists and is in service condition, the call will be
received at the appropriate PSAP.
D.5.19.4 Pass/Fail:
D.5.19.5 Results:
D.6 Provide Network Bridging
Services
[CT-PNWBS]
This activity addresses network and system service functions necessary
for system call taking and response entities to conference and share
data as appropriate and beneficial to call treatment, processing, and
incident management. The service functions involved should
allow any PSAP to conference and share data with any other PSAP
(available through all interconnections, both domestic and
international), and to manage that conferencing and sharing. Network bridging services are implemented by the system when business
rules cause or a call taker establishes a conference call [CP-ECONF]
connecting multiple parties.
Requirement
Code |
Requirement Text |
FR-PNWBS-01 |
The system shall provide the
capability to automatically connect multiple parties based on Call
Detail Record. – Not included in POC |
FR-PNWBS-02 |
The system shall provide the
capability to identify all bridged parties. – Not included in
POC |
FR-PNWBS-02-01 |
The system shall provide
the capability to allow all bridged parties access to the unique call
identifier. |
FR-PNWBS-02-02 |
The system shall provide
the capability to allow all bridged parties to identify all bridged
parties. |
FR-PNWBS-03 |
The system shall provide the
capability to bridge requested parties into a conference call. |
FR-PNWBS-03-01 |
The system shall provide
the capability for the call taker to control the communication and data
received by the caller. – Not included in POC |
FR-PNWBS-04 |
The system shall provide the
capability to accept bridge requests. |
SR-PNWBS-06 |
The system shall have the
capability to automatically initiate a bridge request. – Not
included in POC |
SR-PNWBS-06-01 |
The system shall determine
the appropriate entities with which to initiate an automatic bridge
request. – Not included in POC |
SR-PNWBS-07 |
The system shall determine
the contact method for the parties with whom a bridge is requested. |
SR-PNWBS-07-01 |
The system shall determine
the contact information for the parties with whom a bridge is requested. |
SR-PNWBS-07-02 |
The system shall choose a
bridge type based on Call Type of the call. |
SR-PNWBS-07-03 |
The system shall be
capable of establishing bridges of the following types: a) voice, b)
video, c) interactive data sharing. |
SR-PNWBS-07-04 |
The system shall log
conference bridge requests, including: a) time/date, b) all bridge
participants, c) bridge type, d) bridge status. |
SR-PNWBS-07-05 |
The system shall alert the
call taker in the event of a successful bridge setup. |
SR-PNWBS-07-06 |
The system shall alert the
call taker in the event of an unsuccessful bridge setup. |
D.6.1 The system shall provide
the
capability to automatically connect multiple parties based on Call
Detail Record (Use Case Not In POC Test)
D.6.1.1 Test Description:
A call will be initiated that requires automatic conferencing of a
third party. Business rules will indicate a need to
automatically conference in a third party on a call, based on call
type. The system will establish bridging for defined
additional parties after determining final routing but prior to call
arrival at the PSAP. The destination PSAP and the call detail
record content will be monitored.
D.6.1.2 Test Procedure:
- Business rules established in business
rules database regarding test call type.
- Call initiated to system from a device
that requires a translation service.
- System determines route-to PSAP and
checks business rules.
- Business rules define that system
should add on translation service.
- System activates an appropriate
bridging service and provides connecting Telephone Number (TN) for
translation service.
- Bridging service dials TN and brings
translation service into call.
- System routes call to PSAP.
- System updates call detail record.
- PSAP answers call and verifies that
caller and translation service are active on call.
D.6.1.3 Expected Results:
Conferencing will be established under system and business rules
control prior to call arrival at the PSAP.
D.6.1.4 Pass/Fail:
D.6.1.5 Results:
D.6.2 The system shall provide
the
capability to identify all bridged parties (Use Case Not In POC Test)
D.6.2.1 Test Description:
A call will be initiated to the system that requires automatic
bridging. All to-be-bridged parties other than the caller and
the PSAP will be listed in the business rules. Because
bridging takes place automatically, these identifications will be added
to the call stream data for display as a list on the tester’s
screen. Monitoring of the test will occur at the PSAP.
D.6.2.2 Test Procedure:
- Call initiated to system that requires
automatic bridging.
- After system makes routing
determinations, it accesses bridging instructions in business rules
based on call type and/or other data.
- As each bridging party is successfully
or unsuccessfully added to call, system adds related identification
data to call data stream with connection status.
- System sends identification data to
PSAP to cause a list to be displayed to tester.
- Optimally, system forwards connection
status data to PSAP when status changes take place (party drops off or
goes on hold) to update list at PSAP.
D.6.2.3 Expected Results:
PSAP tester will see a list of bridged parties and their connection
status.
D.6.2.4 Pass/Fail:
D.6.2.5 Results:
D.6.3 The system shall provide
the
capability to allow all bridged parties access to the unique call
identifier
D.6.3.1 Test Description:
A call will be initiated to the system that requires automatic
bridging. All bridged parties will query for the call
identifier. Results at each bridged party’s equipment will be
monitored.
D.6.3.2 Test Procedure:
- Call initiated to system that requires
automatic bridging.
- System establishes bridge with all
necessary parties.
- A bridged party sends a call
identifier query to system.
- System accesses call detail record for
active call.
- System returns call identifier to
query originator.
D.6.3.3 Expected Results:
Querying party will see proper call identifier at his/her position.
D.6.3.4 Pass/Fail:
D.6.3.5 Results:
D.6.4 The system shall provide
the
capability to allow all bridged parties to identify all bridged parties
D.6.4.1 Test Description:
A call will be initiated to the system that requires automatic
bridging. Each bridged party will see a list of all bridged
parties associated with a call. Results at each bridged
party’s equipment will be monitored.
D.6.4.2 Test Procedure:
- Call initiated to system that requires
automatic bridging.
- System establishes bridge with all
necessary parties.
- For all parties on IP network (such as
other PSAPs), system sends bridged party identification update data to
each party as others are connected.
- Each party’s equipment displays
identification data.
D.6.4.3 Expected Results:
Each bridged party will see a list of all other bridged parties’ ID
data.
D.6.4.4 Pass/Fail:
D.6.4.5 Results:
D.6.5 The system shall provide
the
capability to bridge requested parties into a conference call
D.6.5.1 Test Description:
A call will be initiated to the system that requires automatic
bridging. When automatic bridging based on call data and
business rules has been established, the PSAP or other bridged party
will bring additional parties into the conference call. Monitoring will occur at the PSAP.
D.6.5.2 Test Procedure:
- Call initiated to system that requires
automatic bridging.
- System establishes bridge with all
necessary parties.
- PSAP accesses bridging services and
provides access number or code for an additional desired party.
- Bridge accesses desired party and adds
him/her into bridge connection.
- System updates call detail record.
- System sends new party identification
data to all other parties to bridge.
D.6.5.3 Expected Results:
Requested party will join the bridge connection.
D.6.5.4 Pass/Fail:
D.6.5.5 Results:
D.6.6 The system shall provide
the
capability for the call taker to control the communication and data
received by the caller (Use Case Not In POC Test)
D.6.6.1 Test Description:
A call will be initiated to the system that requires automatic
bridging. System will query the tester (call taker) for
permission to send data that could be received by the caller, and
provide the ability to block transmission to the caller.
Tester will be able to mute voice to the caller as needed.
This will be monitored in the test bed PSAP and the caller’s location.
D.6.6.2 Test Procedure:
- Call initiated to system that requires
automatic bridging.
- System establishes bridge with all
necessary parties.
- Tester queries for Supplemental data
or data from call detail record.
- System queries tester for clearance to
send data to all parties on bridge or to exclude caller.
- Tester responds that data should not
be sent to caller.
- System successfully blocks data
transmission to caller connection.
- Tester triggers bridging service to
mute caller connection.
- Voice traffic initiated on bridge.
- Caller does not hear voice traffic
until tester triggers bridge service to un-mute caller connection.
D.6.6.3 Expected Results:
Data and voice will be blocked to the caller when system is instructed
to do so by the tester.
D.6.6.4 Pass/Fail:
D.6.6.5 Results:
D.6.7 The system shall provide
the
capability to accept bridge requests
D.6.7.1 Test Description:
A call will be initiated to the system that requires automatic
bridging. The system will allow any party on an automatically
established bridge to initiate requests to the bridging service for the
inclusion of additional parties to the bridged call. Monitoring will occur at the PSAP.
D.6.7.2 Test Procedure:
- Call initiated to system that requires
automatic bridging.
- System establishes bridge with all
necessary parties.
- PSAP tester sends a query to system to
contact bridging service to add parties.
- Tester supplies number or code for
desired party.
- Bridging service accepts data from
system.
- Bridging service initiates contact
with desired party.
- Bridging service adds desired party to
bridged call.
D.6.7.3 Expected Results:
System will communicates with the bridging service, which adds desired
party to the bridged call.
D.6.7.4 Pass/Fail:
D.6.7.5 Results:
D.6.8 The system shall have the
capability to automatically initiate a bridge request (Use Case Not In POC Test)
D.6.8.1 Test Description:
A call will be initiated that requires conferencing of a third
party. System will read the business rules, access the
appropriate bridging service for the call type, and cause bridging to
take place in accordance with the business rules. This will
be monitored in the PSAP and the caller’s location.
D.6.8.2 Test Procedure:
- Business rules established in business
rules database regarding the test call type.
- Call initiated to system from a device
that requires a third party.
- System determines route-to PSAP and
checks business rules.
- Business rules define that system
should add third party.
- System activates an appropriate
bridging service and provides identifying code for third party.
- Bridging service activates addition of
third party to call.
- System routes call to PSAP.
- System updates call detail record.
D.6.8.3 Expected Results:
PSAP will answer the call and verify that caller and the appropriate
third party are active on the call.
D.6.8.4 Pass/Fail:
D.6.8.5 Results:
D.6.9 The system shall
determine the
appropriate entities with which to initiate an automatic bridge request (Use Case Not In POC Test)
D.6.9.1 Test Description:
A call will be initiated to the system that requires automatic
bridging. The system will read the business rules, identify
the defined entities for automatic bridging, access the appropriate
bridging service for the call type, and cause bridging to take place
for the entities defined in the business rules. PSAP and call
detail record content will be monitored.
D.6.9.2 Test Procedure:
- Business rules established in business
rules database regarding test call type.
- Call initiated to system from a device
that requires a third party.
- System determines route-to PSAP and
checks business rules.
- Business rules define that system
should add specific entities.
- System activates an appropriate
bridging service and provides identifying codes for defined entities.
- Bridging service activates addition of
third party to call.
- System routes call to PSAP.
- System updates call detail record.
D.6.9.3 Expected Results:
System will read business rules and identify entities to be bridged.
D.6.9.4 Pass/Fail:
D.6.9.5 Results:
D.6.10 The system shall
determine the
contact method for the parties with whom a bridge is requested
D.6.10.1 Test Description:
A call will be initiated to the system that requires automatic
bridging. The system will read the business rules, and
identify the defined entities for automatic bridging and the contact
method. The system will access the appropriate bridging
service for the call type and cause bridging to take place for the
entities defined in the business rules. The PSAP and call
detail record content will be monitored.
D.6.10.2 Test Procedure:
- Business rules established in business
rules database regarding the test call type.
- Call initiated to system from a device
that requires a third party.
- System determines route-to PSAP and
check business rules.
- Business rules define that system
should add specific entities and contact method.
- System activates an appropriate
bridging service and provides identifying codes for defined entities.
- Bridging service activates addition of
third party into call.
- System routes call to PSAP.
- System updates call detail record.
D.6.10.3 Expected Results:
System will read business rules and identify entities to be bridged and
the proper contact method.
D.6.10.4 Pass/Fail:
D.6.10.5 Results:
D.6.11 The system shall
determine the
contact information for the parties with whom a bridge is requested
D.6.11.1 Test Description:
A call will be initiated to the system that requires automatic
bridging. The system will read the business rules, identify
the contact information for the defined entities for automatic
bridging, access the appropriate bridging service for the call type,
and cause bridging to take place for the entities defined in the
business rules. PSAP and call detail record content will be
monitored.
D.6.11.2 Test Procedure:
- Business rules established in business
rules database regarding the test call type.
- Call initiated to system from a device
that requires a third party.
- System determines route-to PSAP and
check business rules.
- Business rules define that system
should add specific entities contact information.
- System activates an appropriate
bridging service and provides identifying codes for defined entities.
- Bridging service activates addition of
third party into call.
- System routes the call to PSAP.
- System updates call detail record.
D.6.11.3 Expected Results:
System will read business rules and identify entities to be bridged and
the contact information.
D.6.11.4 Pass/Fail:
D.6.11.5 Results:
D.6.12 The system shall choose
a bridge
type based on Call Type of the call
D.6.12.1 Test Description:
Test calls requiring automatic bridging will be initiated to the
system. The system will access a bridge type as identified in
business rules for the call type read from the call stream
data. Monitoring will occur at the system level using test
data collection equipment.
D.6.12.2 Test Procedure:
- Calls of various types that are
pre-established to require automatic bridging initiated to the system.
- System reads call type from the call
data stream.
- System compares Call Type with
business rules content describing what type of bridging service is
needed for each Call Type.
- System accesses the bridge type.
D.6.12.3 Expected Results:
System will access the proper bridge type for each call type.
D.6.12.4 Pass/Fail:
D.6.12.5 Results:
D.6.13 The system shall be
capable of
establishing bridges of the following types: a) voice, b) video, c)
interactive data sharing
D.6.13.1 Test Description:
Test calls requiring automatic bridging will be initiated to the system
from voice, video, interactive data types. The system will
access a bridge type as identified in business rules for call type as
read from the call stream data. Monitoring will occur at
system level using test data collection equipment.
D.6.13.2 Test Procedure:
- Calls of various types that are
pre-established to require automatic bridging initiated to system.
- System reads call type from call data
stream.
- System compares call type with
business rules content describing what type of bridging service is
needed for each call type.
- System accesses appropriate bridge
type.
- Steps 1 through 4 are repeated for
each media type.
D.6.13.3 Expected Results:
A bridge will be established for each call type. In the POC
Video bridging of more than two parties is not supported.
D.6.13.4 Pass/Fail:
D.6.13.5 Results:
D.6.14 The system shall log
conference
bridge requests, including: a) time/date, b) all bridge participants,
c) bridge type, d) bridge status
D.6.14.1 Test Description:
A call will be initiated to the system that requires automatic
bridging. The system will add the required data items to the
call detail record. Monitoring will occur through inspection
of the call detail record content.
D.6.14.2 Test Procedure:
- Call requiring bridging initiated to
system.
- Automatic bridging processes take
place.
- When bridging parties are established,
system updates call record with time/date, all bridge participants,
bridge type, and bridge status.
D.6.14.3 Expected Results:
Call detail record will contain all defined data for each bridging
test. For the POC c) bridge type, d) bridge status are not
supported.
D.6.14.4 Pass/Fail:
D.6.14.5 Results:
D.6.15 The system shall alert
the call
taker in the event of an successful bridge setup
D.6.15.1 Test Description:
A call will be initiated to the system that requires automatic
bridging. Either by transmission or query, each bridged party
will see a list of all bridged parties associated with a
call. Monitoring will occur at each party’s site.
D.6.15.2 Test Procedure:
- Call requiring automatic bridging
initiated to system.
- For all parties on IP network (such as
other PSAPs), system sends bridged party identification update data to
each party as others are connected.
- Each party’s equipment displays
identification data.
D.6.15.3 Expected Results:
Each bridged party will see a list of all other bridged party ID data.
D.6.15.4 Pass/Fail:
D.6.15.5 Results:
D.6.16 The system shall alert
the call
taker in the event of an unsuccessful bridge setup
D.6.16.1 Test Description:
A call will be initiated to the system that requires automatic
bridging. Tester will attempt to bridge a call to a party who
is not available. Either by transmission or query, each
bridged party will see a list of all bridged parties associated with a
call. Monitoring will occur at each party’s site.
D.6.16.2 Test Procedure:
- Call requiring automatic bridging
initiated to system.
- Tester attempts to bridge to another
party who is not available.
- System sends message to tester that
bridge is unsuccessful.
- For all parties on IP network (such as
other PSAPs), system sends bridged party identification update data to
each party as others are connected.
- Each party’s equipment displays the
identification data.
D.6.16.3 Expected Results:
Tester will see an alert that the bridge was unsuccessful.
D.6.16.4 Pass/Fail:
D.6.16.5 Results:
D.7
Call Authentication [CT-CAUTH]
The call authentication process will include checking for the
appropriate credential information in the incoming call stream against
a list of approved provider credentials and other authorization
lists. If the provider credential is verified successfully,
the call will be allowed to enter the NG9-1-1 system and will be
directed to the appropriate PSAP. If the credential is not
successfully verified because it is not on the approved provider list,
is explicitly blocked by the PSAP, or is not verified for various other
reasons, the system will generate an error message and the call will be
distributed based on authentication policy. Unverified calls
may be directed to a particular PSAP or other entity for handling and
call analysis. The call is authenticated both at the point of
entry of the NG9-1-1 system as well as at a PSAP, and the
authentication rules may be different for each entry point. The rules
can explicitly permit or deny access to the NG9-1-1 system or PSAP. For
example, a PSAP may need to deny access to a specific caller based on
local policy or statute (e.g., a device making repeated and malicious
false calls).
Requirement
Code |
Requirement Text |
SR-CAUTH-01 |
The system shall be able to
read call source information from the call stream. |
SR-CAUTH-02 |
The system shall be able to
create a call detail record to start storing detailed call information. |
SR-CAUTH-02-01 |
The system shall write the
certificate authentication details (successful and failed) to the call
detail record. – Not included in POC |
SR-CAUTH-03 |
The system shall
certify/authenticate that the originating provider or other responsible
party has been granted permission to deliver calls. – Not
included in POC |
SR-CAUTH-03-01 |
The system of
authenticating provider certificates shall be deployed with strong
authentication (RSA-1024 or better, as documented in RFC2313 [14])
using X.509 certificates and Certificate Revocation Lists as profiled
in RFC 3280 [15] and best current practice. (08-001) – Not included in
POC |
SR-CAUTH-04 |
The system shall not accept
un-certified or un-authenticated calls (beyond this initial
step). – Not included in POC |
SR-CAUTH-04-01 |
The system shall generate
a call refusal or error message for the user (e.g., voice recording) if
the call is not successfully authenticated. – Not included in
POC |
SR-CAUTH-04-02 |
The system shall generate
a notice when the call is successfully authenticated. – Not
included in POC |
D.7.1 The system shall be able
to read
call source information from the call stream
D.7.1.1 Test Description:
A call will be initiated to the test bed PSAP and pass the steps
defined in the Recognize Originating Location procedures (CT-CAUTH),
the Identify initial call type (CT-REGCT) procedure, and the Route call
to PSAP procedure (CT-RTPSP). The system will read the call
source information. This call will be monitored from the test
bed PSAP location.
D.7.1.2 Test Procedure:
- Call initiated to test bed PSAP and
passes to Call authentication procedure (CT-CAUTH) from Route Call to
PSAP procedure (CT-RTPSP).
- System reads call provider source from
call stream and updates call detail record database.
- System validates provider certificate
against a database of provider certificates and updates call detail
record database.
- System updates system audit database
with results of certificate query.
- For a valid certificate, system routes
call to PSAP.
- For an invalid certificate, system
generates a call refusal with an error message. Business
rules database governs rules. System notifies caller of failed
authentication. System terminates call.
D.7.1.3 Expected Results:
The call detail record database will be updated indicating call source
information was read from the call stream. Review of the call detail
record database will indicate call source information.
D.7.1.4 Pass/Fail:
D.7.1.5 Results:
D.7.2 The system shall be able
to create
a call detail record to start storing detailed call information
D.7.2.1 Test Description:
A call will be initiated to the test bed PSAP and pass the steps
defined in the Recognize Originating Location procedures (CT-CAUTH),
the Identify initial call type (CT-REGCT) procedure, and the Route call
to PSAP procedure (CT-RTPSP). The system will create a call
detail record. This call will be monitored from the test bed
PSAP location.
D.7.2.2 Test Procedure:
- Call initiated to test bed PSAP and
passes to Call authentication procedure (CT-CAUTH) from Route Call to
PSAP procedure (CT-RTPSP).
- System reads call provider source from
call stream and updates call detail record database.
- System validates provider certificate
against a database of provider certificates and updates call detail
record database.
- System updates system audit database
with results of certificate query.
- For a valid certificate, system
generates acknowledgement message and routes call to PSAP.
- For an invalid certificate, system
generates a call refusal with an error message. Business rules database
governs rules. System notifies caller of failed authentication. System
terminates call.
D.7.2.3 Expected Results:
Call detail record database will be updated with provider source
information from the call stream.
D.7.2.4 Pass/Fail:
D.7.2.5 Results:
D.7.3 The system shall write
the
certificate authentication details (successful and failed) to the call
detail record (Use Case Not In POC Test)
D.7.3.1 Test Description:
A call will be initiated to the test bed PSAP and pass the steps
defined in the Recognize Originating Location procedures (CT-CAUTH),
the Identify initial call type (CT-REGCT) procedure, and the Route call
to PSAP procedure (CT-RTPSP). The call detail record will be
updated with authentication information. This call will be monitored
from the test bed PSAP location.
D.7.3.2 Test Procedure:
- Call initiated to test bed PSAP and
passes to Call authentication procedure (CT-CAUTH) from Route Call to
PSAP procedure (CT-RTPSP).
- System reads call provider source from
call stream and updates call detail record database.
- System validates provider certificate
against a database of provider certificates and updates call detail
record database.
- System updates system audit database
with results of certificate query.
- For a valid certificate, system
generates acknowledgement message and routes call to PSAP.
- For an invalid certificate, system
generates a call refusal with an error message. Business rules database
governs rules. System notifies caller of failed
authentication. System terminates call.
D.7.3.3 Expected Results:
The call detail record database will be updated with certificate
authentication details and if the authentication was successful or
failed.
D.7.3.4 Pass/Fail:
D.7.3.5 Results:
D.7.4 The system shall
certify/authenticate that the originating provider or other responsible
party has been granted permission to deliver calls (Use Case Not In POC Test)
D.7.4.1 Test Description:
A call will be initiated to the test bed PSAP and pass the steps
defined in the Recognize Originating Location procedures (CT-CAUTH),
the Identify initial call type (CT-REGCT) procedure, and the Route call
to PSAP procedure (CT-RTPSP). The originating call will be
authenticated. This call will be monitored from the test bed
PSAP location.
D.7.4.2 Test Procedure:
- Call initiated to test bed PSAP and
passes to Call authentication procedure (CT-CAUTH) from Route Call to
PSAP procedure (CT-RTPSP).
- System reads call provider source from
call stream and updates call detail record database.
- System validates provider certificate
against a database of provider certificates and access control
database. System updates call detail record database with validation
results.
- System updates system audit database
with results of certificate query.
- For a valid certificate, system routes
call to PSAP.
- For an invalid certificate, system
generates a call refusal with an error message. Business rules database
governs rule. System notifies caller of failed authentication. System
terminates call.
D.7.4.3 Expected Results:
The call detail record database will be updated with the results from
the validation of provider certificate against the database of provider
certificates and the access control database.
D.7.4.4 Pass/Fail:
D.7.4.5 Results:
D.7.5 The system of
authenticating
provider certificates shall be deployed with strong authentication
(RSA-1024 or better, as documented in RFC2313 [14]) using X.509
certificates and Certificate Revocation Lists as profiled in RFC 3280
[15] and best current practice (08-001) (Use Case Not In POC Test)
D.7.5.1 Test Description:
A call will be initiated to the test bed PSAP and pass the steps
defined in the Recognize Originating Location procedures (CT-CAUTH),
the Identify initial call type (CT-REGCT) procedure, and the Route call
to PSAP procedure (CT-RTPSP). The authentications methods
will be reviewed in the system This call will be monitored from the
test bed PSAP location.
D.7.5.2 Test Procedure:
- Call initiated to test bed PSAP and
passes to Call authentication procedure (CT-CAUTH) from Route Call to
PSAP procedure (CT-RTPSP).
- System reads call provider source from
call stream and updates call detail record database.
- System validates provider certificate
against a database of provider certificates and access control
database. System updates call detail record database with validation
results. Certificates comply with RSA-1024 or better, as documented in
RFC2313 [14]) using X.509 certificates and Certificate Revocation Lists
as profiled in RFC 3280 [15] and best current practice.
- System updates system audit database
with results of certificate query.
- For a valid certificate, system routes
call to PSAP.
- For an invalid certificate, system
generates a call refusal with an error message. Business rules database
govern rules. System notifies caller of failed authentication. System
terminates call.
D.7.5.3 Expected Results:
The call detail record database will be updated with the results from
the validation of provider certificate against the database of provider
certificates and the access control database. The
certificates will be deployed with strong authentication (RSA-1024 or
better, as documented I RFC2313[14]) using X.509 certificates and
Certificate Revocation Lists as profiled in RFC 3280[15] and best
current practices.
D.7.5.4 Pass/Fail:
D.7.5.5 Results:
D.7.6 The system shall not
accept
un-certified or un-authenticated calls (beyond this initial step)(Use Case Not In POC Test)
D.7.6.1 Test Description:
An un-certified call will be initiated to the test bed PSAP and pass
the steps defined in the Recognize Originating Location procedures
(CT-CAUTH), the Identify initial call type (CT-REGCT) procedure, and
the Route call to PSAP procedure (CT-RTPSP). Test will be repeated with
an un-authenticated call. These calls will be monitored from
the test bed PSAP location.
D.7.6.2 Test Procedure:
- Un-certified call initiated to test
bed PSAP and passes to Call Authentication procedure (CT-CAUTH) from
Route Call to PSAP procedure (CT-RTPSP).
- System reads call provider source from
call stream and updates call detail record database.
- System validates provider certificate
against a database of provider certificates and access control
database. System updates call detail record database with validation
results.
- System updates system audit database
with results of certificate query.
- For a valid certificate, system routes
call to PSAP.
- For an invalid certificate, system
generates a call refusal with an error message. Business rules database
governs rules. System notifies caller of failed
authentication. System terminates call.
- Test repeats with an un-authenticated
call.
D.7.6.3 Expected Results:
An un-certified call or un-authenticated call will generate a call
refusal with an error message. Caller will be notified of failed
authentication. Rules will be governed by the business rules
database. Call will be terminated. This occurs in the initial
step of the Call Authentication [CT-CAUTH] procedure.
D.7.6.4 Pass/Fail:
D.7.6.5 Results:
D.7.7 The system shall generate
a call
refusal or error message for the user (e.g., voice recording) if the
call is not successfully authenticated(Use Case Not In POC Test)
D.7.7.1 Test Description:
A call will be initiated to the test bed PSAP and pass the steps
defined in the Recognize Originating Location procedures (CT-CAUTH),
the Identify initial call type (CT-REGCT) procedure, and the Route call
to PSAP procedure (CT-RTPSP). This will be a call that cannot be
authenticated. This call will be monitored from the test bed
PSAP location.
D.7.7.2 Test Procedure:
- Call initiated to test bed PSAP and
passes to the Call authentication procedure (CT-CAUTH) from Route Call
to PSAP procedure (CT-RTPSP). Call is one that cannot be authenticated.
- System reads call provider source from
call stream and updates call detail record database.
- System validates provider certificate
against a database of provider certificates and access control
database. System updates call detail record database with validation
results.
- System updates system audit database
with results of certificate query. Call is not authenticated.
- System generates a call refusal with
an error message. System notifies caller of failed authentication.
Business rules database governs rules. System terminates call.
D.7.7.3 Expected Results:
An un-authenticated call will generate a call refusal with an error
message (e.g., voice recording). Caller will be notified of failed
authentication. Rules will be governed by the business rules
database. Call will be terminated.
D.7.7.4 Pass/Fail:
D.7.7.5 Results:
D.7.8 The system shall generate
a notice
when the call is successfully authenticated(Use Case Not In POC Test)
D.7.8.1 Test Description:
A call will be initiated to the test bed PSAP and pass the steps
defined in the Recognize Originating Location procedures (CT-CAUTH),
the Identify initial call type (CT-REGCT) procedure, and the Route call
to PSAP procedure (CT-RTPSP). The system will generate a
notice the call has been authenticated. This call will be
monitored from the test bed PSAP location.
D.7.8.2 Test Procedure:
- Call initiated to test bed PSAP and
passes to Call authentication procedure (CT-CAUTH) from Route Call to
PSAP procedure (CT-RTPSP).
- System reads call provider source from
call stream and updates call detail record database.
- System validates provider certificate
against a database of provider certificates and access control
database. System updates call detail record database with validation
results.
- System updates system audit database
with results of certificate query.
- A valid certificate will generate
acknowledgement message and notify caller of successful authentication.
- System routes call to PSAP.
D.7.8.3 Expected Results:
The call detail record database will be updated with the results from
the validation of provider certificate against the database of provider
certificates and the access control database. System audit database
will be updated with database query results.
D.7.8.4 Pass/Fail:
D.7.8.5 Results:
D.8 Answer Call [CA-ANSCL]
This activity allows a call taker to respond to an audible or visual
indication of an incoming call by depressing a key (or its functional
equivalent), picking up a handset, or tapping an answer graphic on a
touch screen. A circuit is completed between the caller and the call
taker. The call taker greets the caller, usually with a
standard query, e.g., "9-1-1, where is your emergency?" or "9-1-1, what
is your emergency?"
Requirement
Code |
Requirement Text |
FR-ANSCL-02 |
The system shall provide the
capability to answer an incoming call. |
FR-ANSCL-02-01 |
The system shall be
configurable to automatically answer the call for the call taker. |
FR-ANSCL-09 |
The system shall provide the
capability for a call taker to select a call from a call
queue. – Not included in POC |
FR-ANSCL-09-01 |
The system shall permit an
authorized call taker to select any pending call from the
queue. – Not included in POC |
FR-ANSCL-09-02 |
The system shall record
when a call taker has selected a call and overridden ACD
rules. – Not included in POC |
FR-ANSCL-11 |
The system shall provide the
capability to place a call on hold. |
FR-ANSCL-11-01 |
The system shall record
the time a call is placed on hold. |
FR-ANSCL-12 |
The system shall provide the
capability to take a call off hold. |
FR-ANSCL-12-01 |
The system shall record
the time a call taken off hold. |
FR-ANSCL-12-02 |
The system shall re-read
and redisplay the call detail record each and every time a call is
taken off hold. |
SR-ANSCL-13 |
The system shall display a
time on hold alert after TBD-01 seconds. |
SR-ANSCL-13-01 |
The system shall be
configurable to specify the elapsed time before the “time on hold” alert will be generated. |
SR-ANSCL-13-02 |
The system shall be
configurable to deliver an audible and/or visual alert when the “time
on hold” alert has been generated. |
SR-ANSCL-15 |
The system shall display the
default call handling procedure based upon Call Type upon call answer. |
FR-ANSCL-17 |
The system shall permit the
Call Taker to indicate a status of “Not Ready” for the situation where
the user is signed-on (but not available to answer queue calls). |
D.8.1 The system shall provide
the
capability to answer an incoming call
D.8.1.1 Test Description:
A call will be initiated to the test bed PSAP. This call will
be monitored from the PSAP location.
D.8.1.2 Test Procedure:
- Call initiated to test bed PSAP from
any device.
- System displays a visual and audible
alert at tester’s workstation.
- Tester activates a button to accept
call.
- Tester receives call.
- Test repeats with call initiated from
a cellular telephone, a landline telephone, and a VoIP telephone.
D.8.1.3 Expected Results:
The tester will be able to manually answer a call and communicate with
the caller.
D.8.1.4 Pass/Fail:
D.8.1.5 Results:
D.8.2 The system shall be
configurable to
automatically answer the call for the call taker
D.8.2.1 Test Description:
A call will be initiated to the test bed PSAP. This call will
be monitored from the PSAP location.
D.8.2.2 Test Procedure:
- Tester (or supervisor) sets his/her
workstation to automatically answer calls.
- Call initiated to test bed PSAP (any
device).
- System displays a visual and audible
alert at tester’s workstation.
- Workstation answers call.
- Tester communicates with caller.
D.8.2.3 Expected Results:
Calls will be answered automatically at the tester’s workstation.
D.8.2.4 Pass/Fail:
D.8.2.5 Results:
D.8.3 The system shall provide
the
capability for a call taker to select a call from a call queue(Use Case Not In POC Test)
D.8.3.1 Test Description:
Several calls will be initiated to the test bed PSAP. These
calls will be monitored from the PSAP location.
D.8.3.2 Test Procedure:
- Several calls initiated to test bed
PSAP (any device).
- System displays a visual and audible
alert at tester’s workstation.
- Tester opens or views pending queue.
- Calls appear in pending queue.
- Tester selects a call from queue.
- Tester communicates with caller.
D.8.3.3 Expected Results:
The tester will be able to select a call and have two-way
communications with a caller from the pending queue.
D.8.3.4 Pass/Fail:
D.8.3.5 Results:
D.8.4 The system shall permit
an
authorized call taker to select any pending call from the queue(Use Case Not In POC Test)
D.8.4.1 Test Description:
Several calls will be initiated to the test bed PSAP. These
calls will be monitored from the PSAP location.
D.8.4.2 Test Procedure:
- Several calls initiated to test bed
PSAP (any device).
- System displays a visual and audible
alert at tester’s workstation.
- Tester opens or views pending queue.
- Calls appear in pending queue.
- Tester selects a call from queue.
- Tester communicates with caller.
- Test repeats with tester selecting a
different call from the queue.
D.8.4.3 Expected Results:
The tester will be able to select a call and have two-way
communications with a caller from the pending queue.
D.8.4.4 Pass/Fail:
D.8.4.5 Results:
D.8.5 The system shall record
when a call
taker has selected a call and overridden ACD rules(Use Case Not In POC Test)
D.8.5.1 Test Description:
Several calls will be initiated to the test bed PSAP. These
calls will be monitored from the PSAP location.
D.8.5.2 Test Procedure:
- Tester selects a specific ACD category.
- Several calls initiated to test bed
PSAP (any device). These calls are from within and outside
tester’s ACD category.
- System displays a visual and audible
alert at tester’s workstation.
- Tester views queue.
- Tester selects call outside of his/her
ACD category.
- Tester examines call record after call.
D.8.5.3 Expected Results:
All calls will be routed to the PSAP, but only the calls from the
proper ACD category will be delivered to the tester and alert at the
workstation. The calltaker will be able to open the pending
call queue to see the other calls pending even those not assigned to
alert the calltaker’s workstation. The call record will show
that the tester selected the call and that this was not next in line
with the ACD rules.
D.8.5.4 Pass/Fail:
D.8.5.5 Results:
D.8.6 The system shall provide
the
capability to place a call on hold
D.8.6.1 Test Description:
Two calls will be initiated to the test bed PSAP. These calls
will be monitored from the PSAP location.
D.8.6.2 Test Procedure:
- Two calls initiated to test bed PSAP
(any device).
- System displays a visual and audible
alert at tester’s workstation.
- Tester answers a call.
- Tester places call on hold.
- Tester takes second call.
D.8.6.3 Expected Results:
The tester will place the first call on hold and answer the second call.
D.8.6.4 Pass/Fail:
D.8.6.5 Results:
D.8.7 The system shall record
the time a
call is placed on hold
D.8.7.1 Test Description:
A call will be initiated to the test bed PSAP. This call will
be monitored from the PSAP location.
D.8.7.2 Test Procedure:
- Call initiated to test bed PSAP (any
device).
- System displays a visual and audible
alert at the tester’s workstation.
- Tester answers the call.
- Tester places call on hold.
- Tester examines call record.
D.8.7.3 Expected Results:
Tester will see the time the call was placed on hold displayed in the
call record.
D.8.7.4 Pass/Fail:
D.8.7.5 Results:
D.8.8 The system shall provide
the
capability to take a call off hold
D.8.8.1 Test Description:
A call will be initiated to the test bed PSAP for the tester to receive
and place on hold. This call will be monitored from the PSAP
location.
D.8.8.2 Test Procedure:
- Call initiated to test bed PSAP.
- System displays a visual and audible
alert at tester’s workstation.
- Tester answers call.
- Tester places call on hold.
- Tester selects a second call to answer.
- Tester releases the second call.
- Tester selects call on hold.
- Tester communicates with the caller.
D.8.8.3 Expected Results:
Tester will be able to take a call off hold and communicate.
D.8.8.4 Pass/Fail:
D.8.8.5 Results:
D.8.9 The system shall record
the time a
call taken off hold
D.8.9.1 Test Description:
A call will be initiated to the test bed PSAP for the tester to receive
and place on hold. This call will be monitored from the PSAP
location.
D.8.9.2 Test Procedure:
- Call initiated to test bed PSAP.
- System displays a visual and audible
alert at tester’s workstation.
- Tester answers call.
- Tester places call on hold.
- Tester selects call on hold.
- Tester communicates with caller.
- Tester examines call record.
D.8.9.3 Expected Results:
Tester will see the time the call was taken off hold in the call record.
D.8.9.4 .Pass/Fail:
D.8.9.5 Results:
D.8.10 The system shall re-read
and
redisplay the call detail record each and every time a call is taken
off hold
D.8.10.1 Test Description:
A call will be initiated to the test bed PSAP for the tester to receive
and place on hold. The tester will take the call off hold and
view the call record. This call will be monitored from the
PSAP location.
D.8.10.2 Test Procedure:
- Call initiated to test bed PSAP.
- System displays a visual and audible
alert at the tester’s workstation.
- Tester answers call.
- Tester places call on hold.
- Tester opens a previous call record
- Tester selects call on hold.
- Tester examines call record.
D.8.10.3 Expected Results:
The workstation will display the information on the call that is taken
off hold.
D.8.10.4 Pass/Fail:
D.8.10.5 Results:
D.8.11 The system shall display
a time on
hold alert after TBD-01 seconds
D.8.11.1 Test Description:
A call will be initiated to the test bed PSAP for the tester to receive
and place on hold. The call will be placed on hold until the
alert occurs. This call will be monitored from the PSAP
location.
D.8.11.2 Test Procedure:
- Call initiated to test bed PSAP.
- System displays a visual and audible
alert at tester’s workstation.
- Tester answers call.
- Tester places call on hold.
- System sends an alert after time
defined in system.
- System records time on hold in call
detail record.
D.8.11.3 Expected Results:
The alert will occur at the time defined in the system.
D.8.11.4 Pass/Fail:
D.8.11.5 Results:
D.8.12 The system shall be
configurable
to specify the elapsed time before the “time on hold” alert will be
generated
D.8.12.1 Test Description:
An administrator will change the time on hold alert time. A call will
be initiated to the test bed PSAP for the tester to receive and place
on hold. The call will be placed on hold until the alert
occurs. This call will be monitored from the PSAP location.
D.8.12.2 Test Procedure:
- Administrator changes time on hold
alert time in system.
- Call initiated to test bed PSAP.
- System displays a visual and audible
alert at tester’s workstation.
- Tester answers call.
- Tester places call on hold.
- System sends an alert after time
defined in system.
- System records time on hold in call
detail record.
D.8.12.3 Expected Results:
The alert will occur at the new time defined in the system.
D.8.12.4 Pass/Fail:
D.8.12.5 Results:
D.8.13 The system shall be
configurable
to deliver an audible and/or visual alert when the “time on hold” alert
has been generated
D.8.13.1 Test Description:
An administrator will change the alert type for a call on hold to
visual only in the system. A call will be initiated to the test bed
PSAP for the tester to receive and place on hold. The call
will be placed on hold until the alert displays. This call
will be monitored from the PSAP location.
D.8.13.2 Test Procedure:
- Administrator changes alert type for a
call on hold to visual only in system.
- Call initiated to test bed PSAP.
- System displays a visual and audible
alert at tester’s workstation.
- Tester answers call.
- Tester places call on hold.
- System sends a visual alert only after
time defined in system.
- System records time on hold in call
detail record.
D.8.13.3 Expected Results:
The alert will be only visual and occur at the time defined in the
system.
D.8.13.4 Pass/Fail:
D.8.13.5 Results:
D.8.14 The system shall display
the
default call handling procedure based upon Call Type upon call answer
D.8.14.1 Test Description:
A call will be initiated to the test bed PSAP for the tester to
receive. The tester will use the call handling procedures.
This call will be monitored from the PSAP location.
D.8.14.2 Test Procedure:
- Call initiated to test bed PSAP from
any device.
- Tester answers call.
- Tester activates Call standard
operating procedures (SOP).
- Tester activates call script.
- Tester changes the incident type.
- Tester activates call SOPs.
- Tester activates call scripts.
D.8.14.3 Expected Results:
The system will display the call SOPs and scripts for the call type
displayed on the HMI screen.
D.8.14.4 Pass/Fail:
D.8.14.5 Results:
D.8.15 The system shall permit
the Call
Taker to indicate a status of “Not Ready” for the situation where the
user is signed-on (but not available to answer queue calls)
D.8.15.1 Test Description:
A tester will change his/her status to “Not Ready,” and calls will be
initiated to the test bed PSAP. These calls will be monitored
from the PSAP location.
D.8.15.2 Test Procedure:
- Tester changes his/her status to “Not
Ready” in the ACD fields.
- Two calls initiated to test bed PSAP.
- Calls do not alert the tester.
- Tester views call queue.
- Tester selects a call from call queue.
D.8.15.3 Expected Results:
Calls will not alert the calltaker’s workstation while the tester is in
“Not Ready” status. The tester will be able to select a call
from the queue.
D.8.15.4 Pass/Fail:
D.8.15.5 Results:
D.9 Initiate Call Back
[CA-INTCB]
The activity allows a call taker to attempt to reestablish contact with
a caller who has been disconnected or has abandoned a call. The call taker depresses a key on a keyboard or dial pad, or taps
callback graphic on touch screen (or its functional equivalent). If a
circuit is reestablished, the call taker proceeds to process the call
in accordance with established standards and operational best
practices; if a circuit cannot be reestablished, the call taker uses
established standards and operational best practices to follow through.
Requirement
Code |
Requirement Text |
FR-INTCB-06 |
The system shall provide the
capability to reestablish a call path to a telecommunications device. |
FR-INTCB-06-01 |
The system shall read the
Call Stream to determine the supported call back communications
method(s). |
FR-INTCB-06-02 |
The system shall provide
the option to read from the call detail record DB to display any
supportive or supplemental data that exists that provides additional
call back methods. – Not included in POC |
FR-INTCB-06-03 |
The system shall display
the supported call back communications methods to the call taker, when
a call back has been requested. – Not included in POC |
FR-INTCB-06-04 |
The system shall permit
the call taker to select from the supported communications methods when
initiating a call back. – Not included in POC |
FR-INTCB-06-05 |
The system shall store the
results of the call back attempt in the call detail record. – Not included in POC |
FR-INTCB-07 |
The system shall provide the
capability to establish a call path between a call taker and a
telecommunications device if a call is abandoned before a call taker
can answer the call. – Not included in POC |
D.9.1 The system shall provide
the
capability to reestablish call path to a telecommunications device
D.9.1.1 Test Description:
The tester will call back a caller who was disconnected. This
call will be monitored from the PSAP location.
D.9.1.2 Test Procedure:
- Tester selects any previous call from
call record.
- Tester activates callback feature.
- Tester communicates with caller.
D.9.1.3 Expected Results:
The tester will be able to re-connect to a caller and communicate.
D.9.1.4 Pass/Fail:
D.9.1.5 Results:
D.9.2 The system shall read the
Call
Stream to determine the supported call back communications method(s)
D.9.2.1 Test Description:
The tester will review the call record of a previous call to determine
what call-back methods were captured. This process will be
monitored from the PSAP location.
D.9.2.2 Test Procedure:
- Tester selects any previous call from
call record.
- Tester reviews call record to
determine what call-back methods are available.
D.9.2.3 Expected Results:
The call-back methods for a call will be in the call record.
D.9.2.4 Pass/Fail:
D.9.2.5 Results:
D.9.3 The system shall provide
the option
to read from the call detail record DB to display any supportive or
supplemental data that exists that provides additional call back methods(Use Case Not In POC Test)
D.9.3.1 Test Description:
The tester will review the call record of a previous call to determine
what additional call-back methods were captured. This process will be
monitored from the PSAP location.
D.9.3.2 Test Procedure:
- Tester selects any previous call from
call record.
- Tester reviews additional call data
screen to see what call back methods are available.
D.9.3.3 Expected Results:
All call back methods will be listed the additional call data screen.
D.9.3.4 Pass/Fail:
D.9.3.5 Results:
D.9.4 The system shall display
the
supported call back communications methods to the call taker, when a
call back has been requested(Use Case Not In POC Test)
D.9.4.1 Test Description:
The tester will begin the call back of a call that had been
disconnected. This process will be monitored from the PSAP
location.
D.9.4.2 Test Procedure:
- Tester selects any previous call from
call record.
- Tester activates callback feature.
- Tester views call back methods
available in call detail record.
D.9.4.3 Expected Results:
All of the call-back methods will be displayed in the call detail
record.
D.9.4.4 Pass/Fail:
D.9.4.5 Results:
D.9.5 The system shall permit
the call
taker to select from the supported communications methods when
initiating a call back(Use Case Not In POC Test)
D.9.5.1 Test Description:
The tester will call back a call that was disconnected. This
call will be monitored from the PSAP location.
D.9.5.2 Test Procedure:
- Tester selects any previous call from
call record.
- Tester activates callback feature.
- Tester views call back methods
available in call detail record.
- Tester selects a secondary method of
call back.
- Tester communicates with caller.
D.9.5.3 Expected Results:
The tester will be able to communicate with the caller when call back
is to another method that is different than used to call originally.
D.9.5.4 Pass/Fail:
D.9.5.5 Results:
D.9.6 The system shall store
the results
of the call back attempt in the call detail record(Use Case Not In POC Test)
D.9.6.1 Test Description:
After a call back is completed, the tester will review the call record.
This process will be monitored from the PSAP location.
D.9.6.2 Test Procedure:
- Tester releases previous call that had
to be called back.
- Tester opens call record.
- Tester reviews call record.
D.9.6.3 Expected Results:
The call record will list the steps taken for the call-back process.
D.9.6.4 Pass/Fail:
D.9.6.5 Results:
D.9.7 The system shall provide
the
capability to establish a call path between a call taker and a
telecommunications device if a call is abandoned before a call taker
can answer the call(Use Case Not In POC Test)
D.9.7.1 Test Description:
A call will be initiated to the test bed PSAP that is not answered, and
the caller will abandon the call (hang up). The tester will
call back. This call will be monitored from the PSAP location.
D.9.7.2 Test Procedure:
- Call initiated to test bed PSAP.
- Tester does not answer.
- Caller releases call.
- Tester activates callback feature.
- Tester communicates with caller.
D.9.7.3 Expected Results:
The tester will be able to call back a caller who abandoned a call and
communicate with that caller.
D.9.7.4 Pass/Fail:
D.9.7.5 Results:
D.10 Determine Nature of
Emergency
[CP-DTNAT]
This activity involves obtaining the necessary information to route the
caller to the proper person or agency, or to dispatch the proper
emergency response. At the same time, the call taker screens
out those calls that are not considered emergencies. To do
this, the call taker asks a series of questions that elicit the most
information in the least amount of time. Calls received are
documented in the system and assigned to appropriate categories based
on standards and policies (e.g., fire emergency, law enforcement
emergency, medical emergency, non-emergency, prank).
Requirement
Code |
Requirement Text |
FR-DTNAT-01 |
The system shall provide the
capability to document the nature of the emergency for each call. |
FR-DTNAT-02 |
The system shall provide the
capability to document additional information for a call. |
FR-DTNAT-04 |
The system shall provide the
capability to aggregate call records. Not included in the POC |
FR-DTNAT-05 |
The system shall provide the
capability to update the nature of the emergency. |
SR-DTNAT-07 |
The system shall display call
handling procedures to a call taker. |
FR-DTNAT-08 |
The system shall provide the
capability to read call records. |
D.10.1 The system shall provide
the
capability to document the nature of the emergency for each call
D.10.1.1 Test Description:
A call will be initiated to the test bed PSAP. The tester
will record the nature of the emergency in the call record. This call will be monitored from the test bed PSAP location.
D.10.1.2 Test Procedure:
- Call initiated to test bed PSAP using
any device.
- Tester receives call.
- Tester reviews emergency type assigned
by system, if available.
- Tester enters a different emergency
type into call record.
- Tester terminates call.
- Tester reviews call record.
D.10.1.3 Expected Results:
The tester will be able to see data from the system, enter new data,
and view all data in the call record.
D.10.1.4 Pass/Fail:
D.10.1.5 Results:
D.10.2 The system shall provide
the
capability to document additional information for a call
D.10.2.1 Test Description:
A call will be initiated to the test bed PSAP. The tester
will enter additional information into the call record. This
call will be monitored from the test bed PSAP location.
D.10.2.2 Test Procedure:
- Call initiated to test bed PSAP using
any device.
- Tester answers call.
- Tester enters additional information
in comments fields.
- Tester adds a location to call record.
- Tester terminates call.
- Tester reviews call record.
D.10.2.3 Expected Results:
The tester will be able to enter data and view that data in the call
record.
D.10.2.4 Pass/Fail:
D.10.2.5 Results:
D.10.3 The system shall provide
the
capability to aggregate call records(Use Case Not In POC Test)
D.10.3.1 Test Description:
A call will be initiated to the test bed PSAP. The tester
will add information from this call to a previous call regarding the
same incident. This call will be monitored from the test bed PSAP
location.
D.10.3.2 Test Procedure:
- Call initiated to test bed PSAP using
any device.
- Tester answers call.
- Tester adds information to call record.
- Tester terminates call
- Second call initiated to the test bed
PSAP.
- Tester answers call.
- Tester adds information to call record.
- Tester terminates call.
- Tester adds current record information
to call record of first call regarding this incident.
- Tester views call record of first and
second calls.
D.10.3.3 Expected Results:
Tester will be able to attach the call data from the second call to the
first call and view it in the call records.
D.10.3.4 Pass/Fail:
D.10.3.5 Results:
D.10.4 The system shall provide
the
capability to update the nature of the emergency
D.10.4.1 Test Description:
A call will be initiated to the test bed PSAP. The tester
will change the nature of the emergency in the call record and add a
secondary emergency type. This call will be monitored from the test bed
PSAP location.
D.10.4.2 Test Procedure:
- Call initiated to test bed PSAP using
any device.
- Tester receives call.
- Tester reviews emergency type assigned
by system, if available.
- Tester enters a different emergency
type in call record.
- Tester changes secondary emergency
type.
- Tester terminates call.
- Tester reviews call record.
D.10.4.3 Expected Results:
The tester will be able to see data from the system, enter new data,
and view all data in the call record.
D.10.4.4 Pass/Fail:
D.10.4.5 Results:
D.10.5 The system shall display
call
handling procedures to a call taker
D.10.5.1 Test Description:
A call will be initiated to the test bed PSAP using any
device. The tester will open the call SOPs and call scripts
during the call to gather data. This call will be monitored from the
test bed PSAP location.
D.10.5.2 Test Procedure:
- Call initiated to test bed PSAP using
any device.
- Tester receives call.
- Tester opens Call SOP screen.
- Tester opens Call Scripts screen.
- Tester enters information in Call
Scripts screen into the call record.
- Tester terminates call.
- Tester reviews call record.
D.10.5.3 Expected Results:
Call SOPs and Call Scripts will be available to the tester. All information from the Call Scripts screen will be shown in the call
record.
D.10.5.4 Pass/Fail:
D.10.5.5 Results:
D.10.6 The system shall provide
the
capability to read call records
D.10.6.1 Test Description:
The tester will attempt to open three call records to view the data.
This process will be monitored from the test bed PSAP location.
D.10.6.2 Test Procedure:
- Tester opens call record
of previous
call.
- Tester opens a call from a
previous
day or time (if available).
- Tester searches for calls
from another
PSAP.
D.10.6.3 Expected Results:
The tester will be able to view the call records from his/her PSAP but
not from the other PSAP.
D.10.6.4 Pass/Fail:
D.10.6.5 Results:
D.11 Determine and Verify
Location of
Emergency [CP-VFLOC]
The call taker uses established standards and operational best
practices to query caller about the location of the
emergency. Once a call taker has answered an incoming call,
the call taker is presented with initial call information.
The call taker proceeds to verify the information presented and
determine the location of the emergency. Included in this
activity is the verification of ALI information presented to the call
taker. A call taker will be able to identify incorrect ALI
information for an update or change request.
Requirement
Code |
Requirement Text |
SR-VFLOC-02 |
The system shall provide the
call taker with a capability to document the location of the emergency. |
SR-VFLOC-02-01 |
The system shall write the
caller location to the call stream and call detail record as the
emergency location when the call taker accepts caller location as the
emergency location. |
SR-VFLOC-02-02 |
The system shall provide
the capability for the call taker to search for the emergency location
using a a) geo-coordinates, b) civic address location, c) by clicking a
location on an interactive map. |
SR-VFLOC-02-03 |
The system shall validate
all locations entered by the call taker against a GIS
database. – Not included in POC |
SR-VFLOC-03 |
The system shall display
caller location to the call taker. |
SR-VFLOC-03-01 |
The system shall provide
the capability to customize the display rules for caller
location. – Not included in POC |
SR-VFLOC-03-02 |
The system shall display
caller location based upon display rules. – Not included in
POC |
SR-VFLOC-03-03 |
The system shall convert
caller location from geo-coordinates to civic address. – Not
included in POC |
SR-VFLOC-03-04 |
The system shall convert
caller location from civic address to geo-coordinates. – Not
included in POC |
D.11.1 The system shall provide
the call
taker with a capability to document the location of the emergency
D.11.1.1 Test Description:
A call will be initiated to the test bed PSAP (any device). While on this active call, the tester will enter a location in the call
record. This call will be monitored from the test bed PSAP location.
D.11.1.2 Test Procedure:
- Call initiated to test bed PSAP from
any device.
- Tester answers call.
- Tester enters a location in record
(other than that provided to tester by system).
- Tester terminates call.
- Tester views call record.
D.11.1.3 Expected Results:
The tester will be able to enter a location into the call record and
view it in the call record after the call.
D.11.1.4 Pass/Fail:
D.11.1.5 Results:
D.11.2 The system shall write
the caller
location to the call stream and call detail record as the emergency
location when the call taker accepts caller location as the emergency
location
D.11.2.1 Test Description:
A call will be initiated to test bed PSAP. The tester will
verify the location provided by the system for the caller location is
the location of the emergency. This call will be monitored from the
test bed PSAP location.
D.11.2.2 Test Procedure:
- Call initiated to test bed PSAP from
any device.
- Tester answers call.
- Tester verifies with caller that
location provided by system as caller’s location is location of the
emergency.
D.11.2.3 Expected Results:
The call location provided to the tester will be the same as the device
location.
D.11.2.4 Pass/Fail:
D.11.2.5 Results:
D.11.3 The system shall provide
the
capability for the call taker to search for the emergency location
using a) geo-coordinates, b) civic address location, c) by clicking a
location on an interactive map
D.11.3.1 Test Description:
A tester will enter various location types and view the map to
determine whether they provide appropriate locations. The tester will
select a location on the map and view the HMI locations fields to
determine whether the fields reflect the location selected. This
process will be monitored from the test bed PSAP location.
D.11.3.2 Test Procedure:
- Tester enters a civic address into HMI.
- Tester views map.
- Tester enters geo-coordinates.
- Tester views map.
- Tester selects a location on map.
- Tester views HMI location fields.
D.11.3.3 Expected Results:
The locations entered into the HMI will appear on the map in the
correct location, and the location information associated with the
click on the map will appear on the HMI with correct
information. For the POC the interaction from the map to the
HMI software is not supported. Addresses and locations
provided by the system or calltaker will be displayed on the map.
D.11.3.4 Pass/Fail:
D.11.3.5 Results:
D.11.4 The system shall
validate all
locations entered by the call taker against a GIS database(Use Case Not In POC Test)
D.11.4.1 Test Description:
The tester will enter several locations in and outside the
area. The system will validate these locations. This process
will be monitored from the test bed PSAP location.
D.11.4.2 Test Procedure:
- Tester enters an address within
tester’s jurisdiction.
- Tester enters an address outside
tester’s jurisdiction.
- Tester enters geo-coordinates within
tester’s jurisdiction.
- Tester enters geo-coordinates outside
tester’s jurisdiction.
- Tester enters a location within
jurisdiction of another test PSAP.
D.11.4.3 Expected Results:
The system will properly validate locations within the
jurisdiction. System will not validate locations outside the
jurisdiction. Validation is defined as providing appropriate
response agency recommendations.
D.11.4.4 Pass/Fail:
D.11.4.5 Results:
D.11.5 The system shall display
caller
location to the call taker
D.11.5.1 Test Description:
A call will be initiated to the test bed PSAP. The tester
will review the location information provided. This call will
be monitored from the test bed PSAP location.
D.11.5.2 Test Procedure:
- Call initiated to test bed PSAP from
any device.
- Tester answers call.
- Tester verifies with caller location
provided by system.
- Tester selects “additional addresses”
button.
- Tester looks to see whether additional
locations provided.
- Tester verifies additional locations
with caller.
D.11.5.3 Expected Results:
The system-provided locations will be displayed to the tester.
D.11.5.4 Pass/Fail:
D.11.5.5 Results:
D.11.6 The system shall provide
the
capability to customize the display rules for caller location(Use Case Not In POC Test)
D.11.6.1 Test Description:
An administrator will change the settings for the display of
locations. A call will be initiated to the test bed PSAP to
verify that the change took place. This process will be
monitored from the test bed PSAP location.
D.11.6.2 Test Procedure:
- Call initiated to test bed PSAP from
any device.
- Tester answers call.
- Tester verifies with caller location
provided by system.
- Administrator changes location display
settings.
- A second call initiated from public
side of network using any device.
- Tester answers call.
- Tester verifies with caller location
provided by the system.
D.11.6.3 Expected Results:
The changes made by the administrator between the calls will be applied
to the tester’s display for the second call.
D.11.6.4 Pass/Fail:
D.11.6.5 Results:
D.11.7 The system shall display
caller
location based upon display rules(Use Case Not In POC Test)
D.11.7.1 Test Description:
A call will be initiated to the test bed PSAP from a device with
multiple locations associated with it. The tester will view
the location provided by the system to verify that the displays rules
were followed. This call will be monitored from the test bed
PSAP location.
D.11.7.2 Test Procedure:
- Call initiated to test bed PSAP from
any device with multiple locations associated with it.
- Tester answers call.
- Tester verifies location provided is
correct according to display rules.
D.11.7.3 Expected Results:
The system will follow the display rules correctly.
D.11.7.4 Pass/Fail:
D.11.7.5 Results:
D.11.8 The system shall convert
caller
location from geo-coordinates to civic address(Use Case Not In POC Test)
D.11.8.1 Test Description:
A call to the test bed PSAP will be initiated from a geo-coordinate
device. The tester will review the locations provided by the system.
This call will be monitored from the test bed PSAP location.
D.11.8.2 Test Procedure:
- Call initiated to test bed PSAP from
any device with geo-coordinate location associated with it.
- Tester answers call.
- Tester verifies with caller that
location provided by system is correct.
- Tester selects “Additional Addresses”
button.
- Tester reviews civic address.
D.11.8.3 Expected Results:
The geo-coordinate location is properly displayed as a civic address.
D.11.8.4 Pass/Fail:
D.11.8.5 Results:
D.11.9 The system shall convert
caller
location from civic address to geo-coordinates(Use Case Not In POC Test)
D.11.9.1 Test Description:
A call to the test bed PSAP from a civic-addressed device will be
initiated, and the locations provided by the system will be
reviewed. This call will be monitored from the test bed PSAP
location.
D.11.9.2 Test Procedure:
- Call initiated to test bed PSAP from
any device with civic address location associated with it.
- Tester answers call.
- Tester verifies with caller that
location provided by system is correct.
- Tester selects “Additional Addresses”
button.
- Tester reviews geo-coordinate location.
D.11.9.3 Expected Results:
The civic address is properly displayed as a geo-coordinate location.
D.11.9.4 Pass/Fail:
D.11.9.5 Results:
D.12
Update Mobile Caller's Location
Information [CP-UCLOC]
The call taker uses the customer-premises equipment (CPE) software
application function in concert with the 9-1-1 network to obtain more
accurate location information or to monitor changes in caller's
location.
Requirement
Code |
Requirement Text |
FR-UCLOC-01 |
The system shall provide the
capability to automatically update the caller location. |
FR-UCLOC-01-01 |
An automatic update shall
only be performed once, unless otherwise specified in the business
rules – Not included in POC |
FR-UCLOC-02 |
The system shall provide the
capability for a call taker to manually initiate a location update. |
FR-UCLOC-02-01 |
The system shall provide
the capability for the call taker to manually initiate continuous
location updates, at provider-defined update intervals. – Not
included in POC |
FR-UCLOC-03 |
The system shall provide the
capability to activate the automatic location update function on a
call-by-call basis. – Not included in POC |
SR-UCLOC-04 The system shall archive
automatic location updates as part of the Call Record. |
|
SR-UCLOC-04-01 |
The system shall archive
manual singular location updates as part of the Call Record. |
SR-UCLOC-04-02 |
The system shall archive
manual continuous location updates as a part of the Call Record so the
entire location history can be reconstructed. |
DR-UCLOC-05 |
The system shall support the
following representations of location information for a mobile device:
a) latitude, b) longitude, c) altitude, and d) floor designation. |
FR-UCLOC-06 |
The system shall provide the
capability to display update request results on a map. |
FR-UCLOC-06-01 |
The system shall notify
the call taker before displaying automatic rebid requests. – Not included in POC |
SR-UCLOC-07 |
The system shall request
updated caller location from a mobile call service provider at least
every TBD-02 seconds. – Not included in POC |
D.12.1 The system shall provide
the
capability to automatically update the caller location
D.12.1.1 Test Description:
The (one-time) automatic location update option will be set in the
system. A mobile call will be initiated to the test bed PSAP.
After the tester answers the call and receives the initial caller
location, which may be phase I (cell site/face) information, the system
will initiate a second location query. A phase II location will be
received, and the displayed location will be automatically
updated. This call will be monitored from the test bed PSAP
location.
D.12.1.2 Test Procedure:
- Call initiated to test bed PSAP from a
mobile device.
- Tester accepts call.
- Initial caller location provided
(possibly phase I information).
- System queries and receives location
update.
- System provides updated location to
PSAP/tester equipment.
- Tester receives visual indicator of
updated location.
- Tester activates update location
display function on workstation.
- Updated caller location displays.
D.12.1.3 Expected Results:
The system will automatically update caller location.
D.12.1.4 Pass/Fail:
D.12.1.5 Results:
D.12.2 An automatic update
shall only be
performed once, unless otherwise specified in the business rules(Use Case Not In POC Test)
D.12.2.1 Test Description:
Business rules will be established for two automatic updates.
A mobile call will be initiated to the test bed PSAP. After the tester
answers the call and receives the initial caller location, which may be
phase I (cell site/face) information, the system will initiate a
location query. A phase II location will be received, and the original
location will be automatically updated after being authorized by the
tester. After TBD seconds (mobile provider dependent), the
system will initiate a second updated location query. When the upd
ated
location is received, the tester will receive an updated location
visual indicator and once activated, the PSAP/tester screen location
will be updated. This call will be monitored from the test
bed PSAP location.
D.12.2.2 Test Procedure:
- Call initiated to test bed PSAP from a
mobile device.
- Tester accepts call.
- Initial caller location provided
(possibly phase I information).
- System queries and receives location
update.
- System provides updated location to
PSAP/tester equipment.
- Tester receives visual indicator of
updated location on workstation.
- Tester activates location update
display function.
- Updated caller location displays.
- System queries and receives second
location update.
- System provides updated location to
PSAP/tester equipment.
- Tester receives visual indicator of
updated location on workstation.
- Tester activates location update
display function.
- Updated caller location displays.
D.12.2.3 Expected Results:
The system will seek and receive two location updates as provided in
business rules, provide an indicator of their availability to the
tester, and when prompted by the tester, display the updated location
information on the tester’s workstation.
D.12.2.4 Pass/Fail:
D.12.2.5 Results:
D.12.3 The system shall provide
the
capability for a call taker to manually initiate a location update
D.12.3.1 Test Description:
A mobile call will be initiated to the test bed PSAP. After
the tester answers the call and initial caller location is received,
which may be phase I (cell site/face) information, the tester will
initiate a location update query. When updated location is
received, the tester will receive an updated location visual indicator
and once activated, the PSAP/tester screen location will be
updated. This call will be monitored from the test bed PSAP
location.
D.12.3.2 Test Procedure:
- Call initiated to test bed PSAP from a
mobile device.
- Tester accepts call.
- Initial caller location is provided
(possibly phase I information).
- Tester queries system for updated
location information via tester workstation option.
- System provides updated location to
PSAP/tester equipment.
- Tester receives visual indicator of
updated location.
- Tester activates location update
display function.
- Updated caller location displays.
D.12.3.3 Expected Results:
The system will seek and receive a location update after receiving an
updated location query activated by the tester, provide an indicator of
its availability to the tester and when prompted by the tester, display
the updated location information on the tester workstation.
D.12.3.4 Pass/Fail:
D.12.3.5 Results:
D.12.4 The system shall provide
the
capability for the call taker to manually initiate continuous location
updates, at provider-defined update intervals(Use Case Not In POC Test)
D.12.4.1 Test Description:
After provider-defined update intervals are set in the system, a mobile
call will be initiated to the test bed PSAP. After the tester
answers the call and receives initial caller location, which may be
phase I (cell site/face) information, the tester will initiate a
location update query. When updated location is received, the
tester will receive an updated location visual indicator and once
activated, the PSAP/tester screen location will be updated. This call will be monitored from the test bed PSAP location.
D.12.4.2 Test Procedure:
- Provider-defined update interval set
in system.
- Call initiated to test bed PSAP from a
mobile device.
- Tester accepts call.
- Initial caller location is provided
(possibly phase I information).
- Tester queries system for updated
location information via tester workstation option.
- System queries provider for updated
location after provider-defined interval is met.
- System provides updated location to
PSAP/tester equipment.
- Tester receives visual indicator of
updated location.
- Tester activates location update
display function.
- Updated caller location displays.
- Tester checks call record to ensure
provider-defined update interval is used for system’s location query to
provider.
D.12.4.3 Expected Results:
The system will seek a provider-defined update interval after receiving
an updated location query activated by the tester, provide an indicator
of its availability to tester when received and when prompted by
tester, and display the updated location information on the tester
workstation.
D.12.4.4 Pass/Fail:
D.12.4.5 Results:
D.12.5 The system shall provide
the
capability to activate the automatic location update function on a
call-by-call basis(Use Case Not In POC Test)
D.12.5.1 Test Description:
After provider-defined update intervals are set in the system, a mobile
call will be initiated to the test bed PSAP. After the tester
answers the call and receives initial caller location, which may be
phase I (cell site/face) information, the tester will initiate an
automatic location update query. When updated location is received, the
tester will receive an updated location visual indicator and once
activated, the PSAP/tester screen location will be updated. This query and update process will be repeated continuously at
provider-defined update intervals until the automatic location update
query is de-activated by the tester for the call. This call will be
monitored from the test bed PSAP location.
D.12.5.2 Test Procedure:
- Provider-defined update interval set
in system.
- Call initiated to test bed PSAP from a
mobile device.
- Tester accepts call.
- Initial caller location is provided
(possibly phase I information)
- Tester activates automatic location
update function via tester workstation option.
- System queries provider for updated
location after provider-defined interval is met.
- System provides updated location to
PSAP/tester equipment.
- Tester receives visual indicator of
updated location.
- Tester activates location update
display function.
- Updated caller location displays.
- Steps 6–10 repeat continuously until
tester de-activates automatic location update function via tester
workstation option.
- Tester checks call record to ensure
provider-defined update intervals have been used for system’s location
queries to provider.
D.12.5.3 Expected Results:
The system will successfully seek a provider-defined update interval
for location updates after receiving an automatic location update
function activation by the tester, provide an indicator of updated
location availability to the tester when received, and when prompted by
the tester, display the updated location information on the tester
workstation. This will occur automatically until the
automatic location update function is de-activated by the tester.
D.12.5.4 Pass/Fail:
D.12.5.5 Results:
D.12.6 The system shall archive
automatic
location updates as part of the Call Record
D.12.6.1 Test Description:
The tester will check the call record for Section D.12.5 test to verify
that the automatic location updates have been archived as part of the
call record. This process will be monitored from the test bed
PSAP location.
D.12.6.2 Test Procedure:- Tester views call record of Section
D.12.5 test via workstation display option.
- Tester verifies that all automatic
location updates for that test are included in call record.
D.12.6.3 Expected Results:
The system will successfully archive automatic location updates as part
of the call record and will display them as part of the call record.
D.12.6.4 Pass/Fail:
D.12.6.5 Results:
D.12.7 The system shall provide
the
capability to automatically update the caller location
D.12.7.1 Test Description:
The (one-time) automatic location update option will be set in the
system. A mobile call will be initiated to the test bed PSAP.
After the tester answers the call and receives initial caller location,
which may be phase I (cell site/face) information, the system will
initiate a second location query. A phase II location will be
received. The location will be automatically updated on the
PSAP/tester screen after tester activation. This call will be
monitored from the test bed PSAP location.
D.12.7.2 Test Procedure:
- Call initiated to test bed PSAP from a
mobile device.
- Tester accepts call.
- Initial caller location is provided
(possibly phase I information).
- System queries and receives location
update.
- System provides updated location to
PSAP/tester equipment.
- Tester receives visual indicator of
updated location.
- Tester activates update location
display function on workstation.
- Updated caller location displays.
D.12.7.3 Expected Results:
The system will automatically update caller location.
D.12.7.4 Pass/Fail:
D.12.7.5 Results:
D.12.8 The system shall archive
manual
continuous location updates as a part of the Call Record so the entire
location history can be reconstructed
D.12.8.1 Test Description:
A mobile call will be initiated to the test bed PSAP. After
the tester answers the call and receives initial caller location, which
may be phase I (cell site/face) information, the tester will initiate
manual location update queries. The tester will receive updated
locations, and the PSAP/tester screen location will be automatically
updated after activation by the tester for each. The tester
will review the call record for its inclusion of all manual location
updates. This call will be monitored from the test bed PSAP location.
D.12.8.2 Test Procedure:
- Call initiated to test bed PSAP from a
mobile device.
- Tester accepts call.
- Initial caller location is provided
(possibly phase I information)
- Tester manually queries system for
updated location information via tester workstation option.
- System provides updated location to
PSAP/tester equipment.
- Tester receives visual indicator of
updated location.
- Tester activates location update
display function.
- Updated caller location displays.
- Tester repeats steps 4–8 two more
times.
- Tester checks call record to verify
that three location updates sought and received are included.
D.12.8.3 Expected Results:
The system stores, as part of the call record, all manual location
updates sought and received by the tester.
D.12.8.4 Pass/Fail:
D.12.8.5 Results:
D.12.9 The system shall support
the
following representations of location information for a mobile device:
a) latitude, b) longitude, c) altitude, and d) floor designation
D.12.9.1 Test Description:
A mobile call will be initiated to the test bed PSAP. After
the tester answers the call and receives initial caller location, which
may be phase I (cell site/face) information, the system will initiate a
second location query. A phase II location will be received,
and the original location will be automatically updated. Both
received locations (first and update) will be checked to verify that
they include fields for latitude, longitude, altitude, and floor
designation. Those fields, where applicable, will be checked
to verify that they include correctly formatted information. This call will be monitored from the test bed PSAP location.
D.12.9.2 Test Procedure:
- A phase I cell site/face location
record created with inclusion of fields for its latitude, longitude,
altitude, and floor designation.
- Correctly formatted data entered into
those four fields as part of record.
- Call initiated to test bed PSAP from a
mobile device.
- Tester accepts call.
- Initial caller location provided
(phase I information).
- Four fields (latitude, longitude,
altitude, and floor designation) checked to verify that their data is
correctly formatted as displayed.
- Tester seeks location update via
manual location option on workstation.
- System queries and receives location
update.
- System provides updated location to
PSAP/tester equipment.
- Tester advised via workstation visual
indicator that updated location is available.
- Tester activates update caller
location display function on workstation.
- Updated caller location displays.
- Four fields (latitude, longitude,
altitude, and floor designation) checked to verify that their data is
correctly formatted as displayed, where available. Currently,
only latitude and longitude are sent as part of caller location by
provider—the other two fields should be blank for this update.
- Tester checks call record data to
ensure that four fields are correctly displayed with proper formatted
data where available for first location provided and updated location
provided.
D.12.9.3 Expected Results:
The system will successfully support representations of location
information for a mobile device for four fields: a) latitude, b)
longitude, c) altitude, and d) floor designation. That information will
be correctly stored as part of call record and correctly displayed on
the tester’s workstation during call processing. ( The POC
does not support c) altitude, and d) floor designation.)
D.12.9.4 Pass/Fail:
D.12.9.5 Results:
D.12.10 The system shall
provide the
capability to display update request results on a map
D.12.10.1 Test Description:
A mobile call will be initiated to the test bed PSAP. The
system will send the initial location to the map display program for
display. When the system receives the updated location, it
will also be sent to the map display program for it to update the
display of the call’s location. This call will be monitored
from the test bed PSAP location.
D.12.10.2 Test Procedure:
- Call initiated to test bed PSAP from a
mobile device.
- System sends initial location received
from provider to appropriate map program system where call is displayed.
- Tester accepts call.
- Tester queries system for updated
location information via workstation option.
- System queries and receives location
update.
- System sends updated location received
from provider to appropriate map program system where call’s updated
location replaces initial location display.
- System provides updated location to
PSAP/tester equipment.
- Tester receives updated caller
location.
- Tester checks call record location
data (first and update) against map program system data to ensure both
were successfully received and correctly displayed.
D.12.10.3 Expected Results:
The system will provide updated location information to map system
program.
D.12.10.4 Pass/Fail:
D.12.10.5 Results:
D.12.11 The system shall notify
the call
taker before displaying automatic rebid requests(Use Case Not In POC Test)
D.12.11.1 Test Description:
The (one-time) automatic location update option will be set in the
system. A mobile call will be initiated to the test bed PSAP.
After the tester answers the call and receives the initial caller
location, which may be phase I (cell site/face) information, the system
will initiate a second location query. A phase II location will be
received. The location will be automatically updated after
tester activation. This call will be monitored from the test
bed PSAP location.
D.12.11.2 Test Procedure:
- Call initiated to test bed PSAP from a
mobile device.
- Tester accepts call.
- Initial caller location is provided
(possibly phase I information).
- System queries and receives location
update.
- System provides updated location to
PSAP/tester equipment.
- Tester received visual indicator of
updated location.
- Tester activates update location
display function on workstation.
- Updated caller location displays.
D.12.11.3 Expected Results:
The system will provide a tester with a visual indicator and seek
tester input prior to displaying updated location.
D.12.11.4 Pass/Fail:
D.12.11.5 Results:
D.12.12 The system shall
request updated
caller location from a mobile call service provider at least every
TBD-02 seconds(Use Case Not In POC Test)
D.12.12.1 Test Description:
After provider-defined update intervals (TBD seconds) are set in the
system, a mobile call will be initiated to the test bed PSAP. After the
tester answers the call and receives initial caller location, which may
be phase I (cell site/face) information, the tester will initiate an
automatic location update query. When the updated location is received,
the tester will receive an updated location visual indicator and once
activated, the PSAP/tester screen location will be updated. This query and update process will be repeated continuously at
provider-defined update intervals until the automatic location update
query is de-activated by the tester for the call. This call will be
monitored from the test bed PSAP location.
D.12.12.2 Test Procedure:
- Provider-defined update interval (TBD
seconds) set in system.
- Call initiated to test bed PSAP from a
mobile device.
- Tester accepts call.
- Initial caller location is provided
(possibly phase I information)
- Tester activates automatic update
location function via tester workstation option.
- System queries provider for updated
location after provider-defined interval (TBD seconds) is met.
- System provides updated location to
PSAP/tester equipment.
- Tester receives visual indicator of
updated location.
- Tester activates location update
display function.
- Updated caller location displays.
- Steps 6–11 repeat continuously until
tester de-activates automatic update location function for call.
- Tester checks call record to ensure
provider-defined update interval (TBD seconds) is used for the system’s
location query to the provider.
D.12.12.3 Expected Results:
The system will successfully seek a provider-defined update interval
(TBD seconds) for location updates after receiving an automatic
location update function activation by the tester.
D.12.12.4 Pass/Fail:
D.12.12.5 Results:
D.13
Establish Conference Call [CP-ECONF]
The call taker initiates a call transfer or conference session. The
call taker stays on the line to ensure caller and dispatcher establish
communication. The call taker informs the dispatcher of the need to
mobilize responders. This activity enables the call taker to establish
conference sessions with other entities as required. PSAP
call taker stays on the line with the caller and dispatcher to assist
the caller and provide updated information to the dispatcher.
Requirement
Code |
Requirement Text |
FR-ECONF-01 |
The system shall provide the
capability to establish a call path to one or more telecommunication
devices. |
FR-ECONF-05 |
The system shall provide the
capability to store frequently used conference call participant
numbers. – Not included in POC |
DR-ECONF-07 |
The system shall provide the
capability to store frequently used telecommunications device
numbers. – Not included in POC |
FR-ECONF-08 |
The system shall provide the
capability to establish a call path to a third-party call center
associated with the call. |
FR-ECONF-08-01 |
The system shall provide
the ability to query the EPAD DB for emergency provider contact method
and access data. – Not included in POC |
SR-ECONF-09 |
The system shall provide
media options to the Call Taker when establishing the call path. |
FR-ECONF-09-01 |
The system shall provide
the capability to establish voice conferencing. |
SR-ECONF-09-02 |
The system shall provide
the capability to establish video conferencing. – Not
included in POC |
SR-ECONF-09-03 |
The system shall provide
the capability to establish interactive text conferencing. |
SR-ECONF-10 |
The system shall provide
teleconferencing features including mute based on NENA
58-001. – Not included in POC |
SR-ECONF-11 |
The system shall select an
outgoing line. |
FR-ECONF-12 |
The system shall provide the
capability to dial a telecommunications device number. |
FR-ECONF-13 |
The system shall provide the
capability to select a telecommunications device number from a
list. – Not included in POC |
FR-ECONF-14 |
The system shall store the
results of the conference or transfer attempt in the call detail record. |
D.13.1 The system shall provide
the
capability to establish a call path to one or more telecommunication
devices
D.13.1.1 Test Description:
Voice, video, and text messaging outbound calls to numbers outside the
system will be initiated and verified. These calls will be
monitored from the test bed PSAP location.
D.13.1.2 Test Procedure:
- Tester places a voice call to an
entity/number outside system and verifies that connection is
established.
- Tester places a video call an
entity/number outside system and verifies that connection is
established.
- Tester places an interactive text
messaging call to an entity/number outside system and verifies that
connection is established.
D.13.1.3 Expected Results:
The system successfully establishes the appropriate call paths.
D.13.1.4 Pass/Fail:
D.13.1.5 Results:
D.13.2 The system shall provide
the
capability to store frequently used conference call participant numbers(Use Case Not In POC Test)
D.13.2.1
Test Description:
Telecommunication numbers will be stored in the system via the tester
screen and keyboard/mouse in the conference call category. This process
will be monitored from the test bed PSAP location.
D.13.2.2 Test Procedure:
- Tester enters a telecommunication
number and appropriate title for it in system’s conference call
category via appropriate tester screen option using keyboard/ mouse.
- Tester enters a second
telecommunication number and appropriate title for it in system’s
conference call category via appropriate tester screen option using
keyboard/mouse
- Tester clicks on speed dial button and
verifies that new numbers are listed.
D.13.2.3 Expected Results:
Telecommunication numbers and appropriate titles will be successfully
stored in the system’s conference call category.
D.13.2.4 Pass/Fail:
D.13.2.5 Results:
D.13.3 The system shall provide
the
capability to store frequently used telecommunications device numbers(Use Case Not In POC Test)
D.13.3.1 Test Description:
Telecommunication numbers will be stored in the system via the tester
screen and keyboard/ mouse. This process will be monitored from the
test bed PSAP location.
D.13.3.2 Test Procedure:
- Tester enters a telecommunication
number and appropriate title for it in system via appropriate tester
screen option using keyboard/mouse.
- Tester enters a second
telecommunication number and appropriate title for it in system via
appropriate tester screen option using keyboard/mouse
- Tester clicks on speed dial button and
verifies that new numbers are listed.
D.13.3.3 Expected Results:
Telecommunication numbers and appropriate titles will be successfully
stored in the system category.
D.13.3.4 Pass/Fail:
D.13.3.5 Results:
D.13.4 The system shall provide
the
capability to establish a call path to a third-party call center
associated with the call
D.13.4.1 Test Description:
A call will be initiated to the test bed PSAP from a third-party call
center. The call will include connection to both the
third-party call center and the originating caller. This call
will be monitored from the test bed PSAP location.
D.13.4.2 Test Procedure:
- Third-party call center receives a
call from public side of network.
- Third-party call center, keeping
originating caller on the connection, calls PSAP.
- Tester answers call.
- Tester confirms that both third-party
call center and originating caller are on call.
D.13.4.3 Expected Results:
The system will establish the call path involving a third-party call
center and an originating caller.
D.13.4.4 Pass/Fail:
D.13.4.5 Results:
D.13.5 The system shall provide
the
ability to query the EPAD DB for emergency provider contact method and
access data(Use Case Not In POC Test)
D.13.5.1 Test Description:
The tester will query the EPAD database for emergency provider
information, including contact method and access data. This
process will be monitored from the test bed PSAP location.
D.13.5.2 Test Procedure:
- Tester accesses EPAD database.
- Tester queries EPAD database with
provider name.
- Tester receives appropriate
information, including emergency contact method and access data.
D.13.5.3 Expected Results:
The tester will access the EPAD database and receive emergency provider
information.
D.13.5.4 Pass/Fail:
D.13.5.5 Results:
D.13.6 The system shall provide
media
options to the Call Taker when establishing the call path
D.13.6.1 Test Description:
The system’s media options will be accessed and used to initiate calls
(voice, video, and text options). These calls will be
monitored from the test bed PSAP location.
D.13.6.2 Test Procedure:
- Tester accesses system’s media options
and chooses voice call.
- Tester places a voice call and
verifies that connection is established.
- Tester accesses system’s media options
and chooses video call.
- Tester places a video call and
verifies that connection is established.
- Tester accesses system’s media options
and chooses short message service (SMS) text messaging call.
- Tester places an SMS text messaging
call and verifies that connection is established.
- Tester accesses system’s media options
and chooses Instant Messaging (IM) text messaging call.
- Tester places an IM text messaging
call and verifies that connection is established.
D.13.6.3 Expected Results:
The system’s media options will be provided and used to place outbound
calls.
D.13.6.4 Pass/Fail:
D.13.6.5 Results:
D.13.7 The system shall provide
the
capability to establish voice conferencing
D.13.7.1 Test Description:
A voice call will be initiated to the test bed PSAP. The
tester will establish a three-way voice conference call. This
call will be monitored from the test bed PSAP location.
D.13.7.2 Test Procedure:
- Voice call initiated to
test bed PSAP.
- Visual and audible alert
displays at
tester’s workstation.
- Tester activates a button
to accept
call.
- Tester receives call.
- Tester chooses workstation
conference
call option.
- Tester initiates call to
another
entity outside system.
- When second entity
answers, tester
verifies that first caller is still on line and that other parties can
hear each other.
D.13.7.3 Expected Results:
The tester will establish a three-way voice conference call.
D.13.7.4 Pass/Fail:
D.13.7.5 Results:
D.13.8 The system shall provide
the
capability to establish video conferencing(Use Case Not In POC Test)
D.13.8.1 Test Description:
A video call will be initiated to the test bed PSAP. The
tester will establish a three-way video conference call. This call will
be monitored from the test bed PSAP location.
D.13.8.2 Test Procedure:
- Video call initiated to test bed PSAP.
- Visual and audible alert displays at
tester’s workstation.
- Tester activates a button to accept
call.
- Tester receives call.
- Tester chooses workstation conference
call option.
- Tester initiates call to another
entity having video call capability (such as video interpreter) outside
system.
- When that entity answers, tester
verifies that first caller is still on line and that both parties can
view each other.
- Tester also verifies that audio works
with all three parties on call.
D.13.8.3 Expected Results:
The tester will establish a three-way video conference call and also
verify that audio works for all three parties.
D.13.8.4 Pass/Fail:
D.13.8.5 Results:
D.13.9 The system shall provide
the
capability to establish interactive text conferencing
D.13.9.1 Test Description:
An interactive text messaging call will be initiated to the test bed
PSAP. The tester will establish a three-way interactive text
messaging conference call. This call will be monitored from the test
bed PSAP location.
D.13.9.2 Test Procedure:
- Interactive text messaging call
initiated to test bed PSAP.
- Visual and audible alert displays at
tester’s workstation.
- Tester activates a button to accept
call.
- Call received by tester.
- Tester chooses workstation conference
call option.
- Tester initiates interactive text
messaging call to another entity outside system.
- When entity answers, tester verifies
that first caller is still on line and that all parties can view each
other’s text messages.
D.13.9.3 Expected Results:
The tester will establish a three-way interactive text messaging
conference call.
D.13.9.4 Pass/Fail:
D.13.9.5 Results:
D.13.10 The system shall
provide
teleconferencing features including mute based on NENA 58-001(Use Case Not In POC Test)
D.13.10.1 Test Description:
A voice call will be initiated to the test bed PSAP, and the tester
will conference in a third party. The voice conference call
will be used to test the system’s hold and mute options for three-way
conference calls. This call will be monitored from the test
bed PSAP location.
D.13.10.2 Test Procedure:
- Voice call initiated to test bed PSAP.
- Visual and audible alert displays at
tester’s workstation.
- Tester activates a button to accept
call.
- Call is received by tester.
- Tester chooses the workstation
conference call option.
- Tester initiates call to another
entity outside system.
- When that entity answers, tester
verifies that first caller is still on line and that both other parties
can hear each other.
- Tester places call on hold via tester
workstation and verifies that remaining two parties can still talk to
each other.
- Tester places call on partial mute,
testing that other two parties cannot hear tester but can still talk to
each other.
- Tester places original caller on full
mute and verifies that tester and third party can talk to each other
but cannot be heard by original caller.
- Tester verifies that original caller
can still be heard by remaining two parties.
D.13.10.3 Expected Results:
The system is successfully tested for conference call hold option and
for both partial and full mute options, the latter two as detailed in
NENA 58-001.
D.13.10.4 Pass/Fail:
D.13.10.5 Results:
D.13.11 The system shall select
an
outgoing line
D.13.11.1 Test Description:
The tester will access the tester workstation to choose the option for
placing an outbound call. The system will select an available outgoing
line. This call will be monitored from the test bed PSAP
location.
D.13.11.2 Test Procedure:
- Tester chooses tester workstation
option for placing an outbound call.
- Tester verifies that an outbound line
has been selected by system (audio tone).
D.13.11.3 Expected Results:
The system will select an outgoing line when prompted by input from the
tester workstation.
D.13.11.4 Pass/Fail:
D.13.11.5 Results:
D.13.12 The system shall
provide the
capability to dial a telecommunications device number
D.13.12.1 Test Description:
The tester will access the tester workstation and use the appropriate
option to enter a telecommunications device number to be
dialed. Tester will place an outgoing call. This
call will be monitored from the test bed PSAP location.
D.13.12.2 Test Procedure:
- Tester chooses tester workstation
option for placing an outbound call.
- Tester verifies that an outbound line
has been selected by system (audio tone).
- Tester inputs a telecommunications
device number to tester workstation.
- Tester places an outgoing call.
- Tester verifies that call completes to
correct telecommunications device number.
D.13.12.3 Expected Results:
The system will place an outgoing call based on tester input of a
telecommunications device number entered via the tester workstation.
D.13.12.4 Pass/Fail:
D.13.12.5 Results:
D.13.13 The system shall
provide the
capability to select a telecommunications device number from a list(Use Case Not In POC Test)
D.13.13.1 Test Description:
The tester will access the tester workstation and use the
telecommunications device number list option to select a
telecommunications device number to be dialed. Tester will
place an outgoing call. This call will be monitored from the
test bed PSAP location.
D.13.13.2 Test Procedure:
- Tester chooses tester workstation
option for placing an outbound call.
- Tester verifies that an outbound line
has been selected by system (audio tone).
- Tester activates telecommunications
device number list option on tester workstation.
- Tester selects a telecommunications
device number from tester workstation list.
- Tester places an outgoing call.
- Tester verifies that call completes to
correct telecommunications device number.
D.13.13.3 Expected Results:
The system will place an outgoing call based on tester selection of a
telecommunications device number chosen from the tester workstation
telecommunications device number list option.
D.13.13.4 Pass/Fail:
D.13.13.5 Results:
D.13.14 The system shall store
the
results of the conference or transfer attempt in the call detail record
D.13.14.1 Test Description:
The tester will check the call detail records for the test calls in
Sections D.13.7 (voice conferencing), D.13.8 (video conferencing), and
D.13.9 (interactive text messaging conferencing) to verify that the
conferencing attempts are stored in the call detail record for
each. This call will be monitored from the test bed PSAP
location.
D.13.14.2 Test Procedure:
- Tester accesses call detail record for
Section D.13.7 (voice conferencing) test call.
- Tester checks its information to
verify that voice conferencing information is included.
- Tester accesses call detail record for
Section D.13.8 (video conferencing) test call.
- Tester checks information to verify
that video conferencing information is included.
- Tester accesses call detail record for
Section D.13.9 (interactive test messaging conferencing) test call.
- Tester checks information to verify
that interactive text messaging conferencing information is included.
D.13.14.3 Expected Results:
The system will have included conference call attempt information in
the appropriate call records for three test calls (voice, video, and
interactive text messaging).
D.13.14.4 Pass/Fail:
D.13.14.5 Results:
D.14
Record Call [CR-RCCAL]
Recording equipment captures each call in real time. The
record of the call may include audio, video, text, still imagery, and
other data types. Call recording is automatically initiated
when a call taker answers a call. Any non-audio information
provided to the call taker will be preserved and identified as part of
the call recording.
Requirement
Code |
Requirement Text |
SR-RCCAL-01 |
The system shall archive a
detailed recording of each call locally. |
SR-RCCAL-01-01 |
The system shall record
incoming a) voice, b) video, c) interactive text, d) still imagery, e)
interactive data as part of the Call Recording. |
FR-RCCAL-02 |
The system shall provide the
capability to archive a Call Recording at a remote location. |
FR-RCCAL-03 |
The system shall provide the
capability to access a Call Recording from a remote location. |
SR-RCCAL-04 |
The system shall record all
calls. |
SR-RCCAL-04-01 |
The system shall record
calls while the call is a) in a call queue b) assigned c) in
process. Please refer to the state diagram included with the
CT-LGAL activity to identify these states. – Not included in
POC |
FR-RCCAL-05 |
The system shall provide the
capability to access a Call Recording. |
FR-RCCAL-06 |
The system shall provide the
capability to transfer a Call Recording with its Call Record to a third
party. |
FR-RCCAL-07 |
The system shall provide the
capability to locally access a Call Recording. – Not included
in POC |
FR-RCCAL-07-01 |
The system shall provide
the capability to display TBR previous Call Recording for instant
playback |
SR-RCCAL-08 |
The system shall link a Call
Recording with its call record. |
FR-RCCAL-09 |
The system shall provide the
capability to retrieve a Call Recording with its Call Record. |
FR-RCCAL-09-01 |
The system shall provide
the capability to search the Call Recording repository |
SR-RCCAL-09-02 |
The system shall retrieve
call recording based upon search criteria. |
FR-RCCAL-10 |
The system shall be able to
correlate recordings of different media types to construct a single
recording set. – Not included in POC |
FR-RCCAL-11-01 |
The system shall provide
the capability to play the call recording |
FR-RCCAL-11-02 |
The system shall provide
the capability to pause the Call Recording. |
FR-RCCAL-11-03 |
The system shall provide
the capability to rewind the Call Recording |
FR-RCCAL-11-04 |
The system shall provide
the capability to fast forward the Call Recording |
SR-RCCAL-11-05 |
The system shall play the
Call Recording |
SR-RCCAL-11-06 |
The system shall pause the
Call Recording |
SR-RCCAL-11-07 |
The system shall rewind
the Call Recording |
SR-RCCAL-11-08 |
The system shall fast
forward the Call Recording |
D.14.1 The system shall archive
a
detailed recording of each call locally
D.14.1.1 Test Description:
A call will be initiated to the test bed PSAP and answered by a
tester. After disconnect of call by the tester, the system
will be checked for the locally archived detailed recording. This call will be monitored from the test bed PSAP location.
D.14.1.2 Test Procedure:
- Call initiated to test bed PSAP from
any device.
- Call answered by tester.
- Call initiator will read predetermined
script.
- Call disconnected by tester.
- Tester checks system to verify
detailed recording is archived locally.
- Test will be repeated for a cellular
telephone call, a landline telephone call, and an IP telephone call.
D.14.1.3 Expected Results:
The archived detailed recording will be found stored by the system.
(For the POC the call records will be stored centrally, but available
locally)
D.14.1.4 Pass/Fail:
D.14.1.5 Results:
D.14.2 The system shall record
incoming
a)voice, b) video, c) interactive text, d) still imagery, e)
interactive data as part of the Call Recording
D.14.2.1 Test Description:
Three calls will be initiated to the test bed PSAP and answered by a
tester. After disconnect of the calls by the tester, the
system will be checked and recordings verified for a) voice, b) video,
c) interactive text, d) still imagery, and e) interactive data. These
calls will be monitored from the test bed PSAP location.
D.14.2.2 Test Procedure:
- First call (voice with attached still
imagery) initiated to test bed PSAP.
- Call answered by tester.
- Call disconnected by tester.
- Tester checks system to verify that
call recording exists and that it includes both voice and still imagery.
- Second call (video) initiated to test
bed PSAP.
- Call answered by tester.
- Call disconnected by tester.
- Tester checks system to verify that
call recording exists and that it includes video.
- Third call (interactive text with
interactive data) initiated to test bed PSAP.
- Call answered by tester.
- The interactive data viewed by tester.
- Call disconnected by tester.
- Tester checks system to verify that
both interactive text and interactive data are included in call
recording.
D.14.2.3 Expected Results:
The system check will verify that there are call recordings that
include a) voice, b) video, c) interactive text, d) still imagery, and
e) interactive data.
D.14.2.4 Pass/Fail:
D.14.2.5 Results:
D.14.3 The system shall provide
the
capability to archive a Call Recording at a remote location
D.14.3.1 Test Description:
A call will be initiated to the test bed PSAP and answered by a
tester. After disconnect of call by the tester, the system
will be checked for the remotely archived detailed recording. This will be monitored from the test bed PSAP location.
D.14.3.2 Test Procedure:
- Call initiated from to test bed PSAP
(any device)
- Call answered by tester.
- Call disconnected by tester.
- Tester checks system to verify
detailed recording is archived remotely.
D.14.3.3 Expected Results:
The detailed recording will be remotely archived by the system.
D.14.3.4 Pass/Fail:
D.14.3.5 Results:
D.14.4 The system shall provide
the
capability to access a Call Recording from a remote location
D.14.4.1 Test Description:
The tester will access the call recording to verify that it was
archived remotely during test described in Section D.14.3 will be
accessed by tester. This will be monitored from the test bed
PSAP location.
D.14.4.2 Test Procedure:
- Tester accesses call recording that
was archived remotely as part of test described in Section D.14.3.
D.14.4.3 Expected Results:
Tester will access call recording that was remotely archived during the
D.14.3 test.
D.14.4.4 Pass/Fail:
D.14.4.5 Results:
D.14.5 The system shall record
all calls
D.14.5.1 Test Description:
A series of three calls will be initiated to the test bed PSAP and
answered by a tester. After disconnect of the calls by the
tester, the system will be checked to verify that all three call were
recorded. These calls will be monitored from the test bed
PSAP location.
D.14.5.2 Test Procedure:
- A series of three calls initiated to
test bed PSAP from any device.
- Calls answered by tester.
- Calls disconnected by tester.
- Tester checks system to verify that
call recordings exist for each call.
D.14.5.3 Expected Results:
The system check will verify that all calls tested were recorded.
D.14.5.4 Pass/Fail:
D.14.5.5 Results:
D.14.6 The system shall record
calls
while the call is a) in a call queue b) assigned c) in
process. Please refer to the state diagram included with the
CT-LGCAL activity to identify these states(Use Case Not In POC Test)
D.14.6.1 Test Description:
A call will be initiated to the test bed PSAP. The caller
will begin a test count as soon as the call is initiated. The
tester will answer and disconnect call. The call recording will be
checked to verify that it began when the call was initiated in the PSAP
queue and continued until the tester disconnected. This will
be monitored from the test bed PSAP location.
D.14.6.2 Test Procedure:
- Voice call initiated to test bed PSAP.
- Caller begins a test count.
- Three seconds after tester receives
indication of call, calls answered by tester.
- Call disconnected by tester.
- Tester will check system to verify
that call recording began when call was initiated in queue at PSAP and
ended when call was disconnected by tester.
D.14.6.3 Expected Results:
The call recording will exist and will cover the time span from PSAP
queue placement to tester disconnect.
D.14.6.4 Pass/Fail:
D.14.6.5 Results:
D.14.7 The system shall provide
the
capability to access a Call Recording
D.14.7.1 Test Description:
A tester will access a call recording from any previous test. This will be monitored from the test bed PSAP location.
D.14.7.2 Test Procedure:
- Tester accesses call recording from
any previous test.
D.14.7.3 Expected Results:
Call recording access will be successful.
D.14.7.4 Pass/Fail:
D.14.7.5 Results:
D.14.8 The system shall provide
the
capability to transfer a Call Recording with its Call Record to a third
party
D.14.8.1 Test Description:
A call recording and its related call record will be transferred from
the originating PSAP to another PSAP via a screen option chosen by a
tester. This will be monitored from both test bed PSAP
locations involved in the transfer.
D.14.8.2 Test Procedure:
- Call initiated to test bed PSAP (any
device)
- Call answered by tester.
- Call disconnected by tester.
- Tester activates screen option to
transfer call recording and related call record to another PSAP.
- Call recording and its related call
record received by other PSAP.
D.14.8.3 Expected Results:
Remote PSAP will receive transferred call recording and related call
record.
D.14.8.4 Pass/Fail:
D.14.8.5 Results:
D.14.9 The system shall provide
the
capability to locally access a Call Recording(Use Case Not In POC Test)
D.14.9.1 Test Description:
A call recording will be created and then locally accessed by the
tester. This will be monitored from the test bed PSAP
location.
D.14.9.2 Test Procedure:
- Call initiated to test bed PSAP from
any device.
- Call answered by tester.
- Call disconnected by tester.
- Tester accesses locally stored call
recording.
D.14.9.3 Expected Results:
Call recording stored locally will be accessed.
D.14.9.4 Pass/Fail:
D.14.9.5 Results:
D.14.10 The system shall
provide the
capability to display TBR previous Call Recording for instant playback
D.14.10.1 Test Description:
A call recording will be created and then locally accessed by tester
via instant playback feature. This will be monitored from the
test bed PSAP location.
D.14.10.2 Test Procedure:
- Call initiated to test bed PSAP from
any device.
- Call answered by tester.
- Call disconnected by tester.
- Tester accesses the call recording via
instant playback feature.
D.14.10.3 Expected Results:
Call recording will be accessed via instant playback feature.
D.14.10.4 Pass/Fail:
D.14.10.5 Results:
D.14.11 The system shall link a
Call
Recording with its call record
D.14.11.1 Test Description:
A call recording will be created, and the tester will check the system
to verify that it is linked with the correct call record. This will be monitored from the test bed PSAP location.
D.14.11.2 Test Procedure:
- Call initiated to test bed PSAP from
any device.
- Call answered by tester.
- Call disconnected by tester.
- Tester checks call recording
information to verify that it is linked with correct call record.
D.14.11.3 Expected Results:
Call recording will be linked with the correct call record.
D.14.11.4 Pass/Fail:
D.14.11.5 Results:
D.14.12 The system shall
provide the
capability to retrieve a Call Recording with its Call Record
D.14.12.1 Test Description:
A call recording will be created, and the tester will check the system
to verify that it is linked with the correct call record. This will be monitored from the test bed PSAP location.
D.14.12.2 Test Procedure:
- Call initiated to test bed PSAP from
any device.
- Call answered by tester.
- Call disconnected by tester.
- Tester will check call recording
information to verify that it is linked with correct call record.
D.14.12.3 Expected Results:
Call recording will be linked with correct call record.
D.14.12.4 Pass/Fail:
D.14.12.5 Results:
D.14.13 The system shall
provide the
capability to search the Call Recording repository
D.14.13.1 Test Description:
The tester will check the appropriate system component to verify that
it has a call recording repository search function. (Actual
retrieval based on search criteria will occur in Section D.14.14
test.) This will be monitored from the test bed PSAP location.
D.14.13.2 Test Procedure:
- The tester will check appropriate
system component to verify it has a search function for call recording
retrieval.
D.14.13.3 Expected Results:
System will provide the capability to search the call recording
repository.
D.14.13.4 Pass/Fail:
D.14.13.5 Results:
D.14.14 The system shall
retrieve call
recording based upon search criteria
D.14.14.1 Test Description:
The appropriate system component call recording repository search
function will be used to search based on varied criteria. This will be monitored from the test bed PSAP location.
D.14.14.2 Test Procedure:
- Tester enters date/time as search
criterion for a call recording retrieval (date/time based on date/time
of a call recording created in one of earlier tests).
- Call recording retrieved and verified
as correct one.
- Tester enters a telephone number as
search criterion for a call recording retrieval (telephone number is
one for a call recording created in one of earlier tests).
- Call recording retrieved and verified
as correct one.
- Tester enters text message identifier
as search criterion for a call recording retrieval (text message
identifier is one for a call recording created in one of earlier tests).
- Call recording retrieved and verified
as correct one.
D.14.14.3 Expected Results:
The three search criterion tests (date/time, telephone number, and text
message identifier) will return the correct call recordings.
D.14.14.4 Pass/Fail:
D.14.14.5 Results:
D.14.15 The system shall be
able to
correlate recordings of different media types to construct a single
recording set(Use Case Not In POC Test)
D.14.15.1 Test Description:
A video/voice call that includes an attached still image and
interactive data will be initiated to the test bed PSAP. The call
recording retrieval will be checked to verify that the different media
types are included in the call recording set. This will be
monitored from the test bed PSAP location.
D.14.15.2 Test Procedure:
- Video/voice call initiated to test bed
PSAP.
- Call answered by tester.
- Tester receives and accepts attached
still image.
- Tester receives and accepts attached
data information.
- Call disconnected by tester.
- Call recording repository accessed for
call recording set.
- Call recording set checked to ensure
it contains video/voice call, still image, and data information.
D.14.15.3 Expected Results:
The call recording set will include the different media types that were
part of the call.
D.14.15.4 Pass/Fail:
D.14.15.5 Results:
D.14.16 The system shall
provide the
capability to play a call recording
D.14.16.1 Test Description:
Three calls (voice, video and interactive text) will be initiated to
the test bed PSAP and answered by a tester. After disconnect
of calls by the tester, the call recordings will be accessed. This will be monitored from the test bed PSAP location.
D.14.16.2 Test Procedure:
- Voice call initiated to test bed PSAP.
- Call answered by tester.
- Call disconnected by tester.
- Tester accesses system to play call
recording.
- Video call initiated to test bed PSAP.
- Call answered by tester.
- Call disconnected by tester.
- Tester accesses system to play call
recording.
- Text messaging call initiated to test
bed PSAP.
- Call answered by tester.
- Call ended by tester.
- Tester accesses system to play call
recording.
D.14.16.3 Expected Results:
The system will record and play back voice, video, and text messaging
calls. (For the POC Video and Audio is stored
separately. The audio for a video will be played separately)
D.14.16.4 Pass/Fail:
D.14.16.5 Results:
D.14.17 The system shall
provide the
capability to pause a Call Recording
D.14.17.1 Test Description:
The tester will access the voice and video call recordings created in
the Section D.14.16 test and will request a pause from the system for
each of the call recordings. This will be monitored from the
test bed PSAP location.
D.14.17.2 Test Procedure:
- Tester accesses voice call recording
created in Section D.14.16 test.
- Tester activates system call recording
pause function.
- Tester de-activates system pause
function.
- Tester accesses video call recording
created in Section D.14.16 test.
- Tester activates system call recording
pause function.
- Tester de-activates system pause
function.
D.14.17.3 Expected Results:
The system call recording pause capability will be activated and
stopped by the tester for both a voice call and a video call.
(For the POC Video and Audio is stored separately. The audio
for a video will be played separately)
D.14.17.4 Pass/Fail:
D.14.17.5 Results:
D.14.18 The system shall
provide the
capability to rewind a Call Recording
D.14.18.1 Test Description:
The tester will access the voice and video call recordings created in
the Section D.14.16 test and will request rewind from the system for
each of the call recordings. This will be monitored from the
test bed PSAP location.
D.14.18.2 Test Procedure:
- Tester accesses voice call recording
created in Section D.14.16.
- Tester activates system call recording
rewind function.
- Tester activates system rewind stop
function.
- Tester accesses video call recording
created in Section D.14.16 test.
- Tester activates system call recording
rewind function.
- Tester activates system rewind stop
function.
D.14.18.3 Expected Results:
The system call recording rewind and rewind stop capability will be
activated for both a voice call and a video call. (For the
POC Video and Audio is stored separately. The audio for a
video will be played separately)
D.14.18.4 Pass/Fail:
D.14.18.5 Results:
D.14.19 The system shall
provide the
capability to fast forward a Call Recording
D.14.19.1 Test Description:
The tester will access the voice and video call recordings created in
the Section D.14.16 test and will request fast forward from the system
for each of the call recordings. This will be monitored from
the test bed PSAP location.
D.14.19.2 Test Procedure:
- Tester accesses voice call
recording
created in Section D.14.16 test.
- Tester activates system
call recording
fast forward function.
- Tester activates system
fast forward
stop function.
- Tester accesses video call
recording
created in Section D.14.16 test.
- Tester activates system
call recording
fast forward function.
- Tester activates system
fast forward
stop function.
D.14.19.3 Expected Results:
The system call recording fast forward and fast forward stop capability
will be activated and stopped by the tester for both a voice call and a
video call. (For the POC Video and Audio is stored
separately. The audio for a video will be played separately)
D.14.19.4 Pass/Fail:
D.14.19.5 Results:
D.14.20 The system shall play a
Call
Recording
D.14.20.1 Test Description:
The tester will access and play the three call recordings created in
Section D.14.16 test. This will be monitored from the test
bed PSAP location.
D.14.20.2 Test Procedure:
- Tester accesses voice call recording
created in Section D.14.16 test.
- Tester activates system call recording
play function.
- System plays call recording.
- Tester accesses video call recording
created in Section D.14.16 test.
- Tester activates system call recording
play function.
- System plays call recording.
- Tester accesses text messaging call
created in Section D.14.16 test.
- Tester activates system call recording
play function.
- System plays call recording (text
scrolling).
D.14.20.3 Expected Results:
The system call recording play capability will be activated, and the
call recordings will play.
D.14.20.4 Pass/Fail:
D.14.20.5 Results:
D.14.21 The system shall pause
a Call
Recording
D.14.21.1 Test Description:
The tester will access the voice and video call recordings created in
Section D.14.16 and will request pause and then play from the system
for each of the call recordings. This will be monitored from
the test bed PSAP location.
D.14.21.2 Test Procedure:
- Tester accesses voice call recording
created in Section D.14.16 test.
- Tester activates system call recording
pause function.
- Tester activates system call recording
pause stop function.
- Tester activates system call recording
play function (from point of pause).
- Tester accesses video call recording
created in Section D.14.16 test.
- Tester activates system call recording
pause function.
- Tester activates system call recording
pause stop function.
- Tester activates system call recording
play function (from point of pause)
D.14.21.3 Expected Results:
The system will pause the call recordings, and the call recordings will
play from the point paused.
D.14.21.4 Pass/Fail:
D.14.21.5 Results:
D.14.22 The system shall rewind
a Call
Recording
D.14.22.1 Test Description:
The tester will access and rewind the voice and video call recordings
created in the Section D.14.16 test. This will be monitored
from the test bed PSAP location.
D.14.22.2 Test Procedure:
- Tester accesses voice call recording
created in Section D.14.16 test.
- Tester activates system call recording
rewind function.
- Tester activates system call recording
rewind stop function.
- Tester activates system call recording
play function (from point of rewind).
- Tester accesses video call recording
created in Section D.14.16 test.
- Tester activates system call recording
rewind function.
- Tester activates call recording rewind
stop function.
- Tester activates system call recording
play function (from point of rewind).
D.14.22.3 Expected Results:
The system will rewind the call recordings, and the call recordings
will play from the rewind point.
D.14.22.4 Pass/Fail:
D.14.22.5 Results:
D.14.23 The system shall fast
forward a
Call Recording
D.14.23.1 Test Description:
The tester will access and fast forward the voice and video call
recordings created in Section D.14.16 test will be accessed and fast
forwarded. This will be monitored from the test bed PSAP
location.
D.14.23.2 Test Procedure:
- Tester accesses voice call recording
created in Section D.14.16 test.
- Tester activates system call recording
fast forward function.
- Tester activates system call recording
fast forward stop function.
- Tester activates system call recording
play function (from point of pause).
- Tester accesses video call recording
created in Section D.14.16 test.
- Tester activates system call recording
fast forward function.
- Tester activates system call recording
fast forward stop function.
- Tester activates system call recording
play function (from point of fast forward).
D.14.23.3 Expected Results:
The system will fast forward the call recordings, and the call
recordings will play from the fast forwarded point.
D.14.23.4 Pass/Fail:
D.14.23.5 Results:
D.15
Transfer Call Records [CR-TRCIN]
This activity supports the capability for a call taker to
electronically transfer or forward call records to other call takers,
dispatchers, responders, or other authorized entities with or without a
simultaneous conference call.
Requirement Code |
Requirement Text |
FR-TRCIN-01 |
The system shall provide the
capability to transfer a call record. – Not included in POC |
FR-TRCIN-01-01 |
The system shall provide
the capability transfer call records only to those permitted. – Not
included in POC |
SR-TRCIN-02 |
The system shall log the
transfer of call records. – Not included in POC |
SR-TRCIN-02-01 |
The system shall log data
transfer attempts, including: a) transfer request date/time, b)
notification of transfer success/failure date/time, c) transfer
requestor, d) intended recipient, e) transferred data. – Not
included in POC |
SR-TRCIN-02-03 |
The system shall display
an acknowledgement message of data receipt to the originating requestor
upon successful call record transfer. – Not included in POC |
SR-TRCIN-03-04 |
The system shall display a
message that data was not received to the originating requestor upon
failed call record transfer. – Not included in POC |
DR-TRCIN-04 |
The Business Rules DB shall
contain permission rules for data transfers. – Not included
in POC |
D.15.1 The system shall provide
the
capability to transfer a call record(Use Case Not In POC Test)
D.15.1.1 Test Description:
The tester will transfer a call record to another PSAP. This
will be monitored from the test bed PSAP location.
D.15.1.2 Test Procedure:
- Call initiated to test bed PSAP using
any technology.
- Tester receives call.
- Tester enters data into call record.
- Tester releases call.
- Tester opens call record.
- Tester transfers call record to
another PSAP.
D.15.1.3 Expected Results:
All call data associated with the call record will be received by the
receiving PSAP.
D.15.1.4 Pass/Fail:
D.15.1.5 Results:
D.15.2 The system shall provide
the
capability to transfer call records only to those permitted(Use Case Not In POC Test)
D.15.2.1 Test Description:
The tester will attempt to transfer a call record to an agency that
does not have the necessary permissions. This will be
monitored from the test bed PSAP location.
D.15.2.2 Test Procedure:
- Call initiated to test bed PSAP using
any technology.
- Tester receives call.
- Tester enters data into call record.
- Tester releases call.
- Tester opens call record.
- Tester transfers call record to a
responding agency without permissions to receive data.
D.15.2.3 Expected Results:
The call record will not be transferred to the agency.
D.15.2.4 Pass/Fail:
D.15.2.5 Results:
D.15.3 The system shall log the
transfer
of call records(Use Case Not In POC Test)
D.15.3.1 Test Description:
The call records created in D.15.1 and D.15.2 tests will be
reviewed. This will be monitored from the test bed PSAP
location.
D.15.3.2 Test Procedure:
- Tester transfers a call to another
PSAP.
- Tester opens call record.
- Tester reviews call record.
- Tester transfers a call to another
agency without permissions.
- Tester open call record.
- Tester reviews call record.
D.15.3.3 Expected Results:
The call record will show that the call record was transferred to the
other PSAP with permissions, and that transfer was attempted, but not
completed to the agency without proper permissions.
D.15.3.4 Pass/Fail:
D.15.3.5 Results:
D.15.4 The system shall log
data transfer
attempts, including: a) transfer request date/time, b) notification of
transfer success/failure date/time, c) transfer requestor, d) intended
recipient, e) transferred data(Use Case Not In POC Test)
D.15.4.1 Test Description:
After a call record is transferred, the call record and the log file
will be reviewed. This will be monitored from the test bed
PSAP location.
D.15.4.2 Test Procedure:
- Tester transfers a call to another
PSAP.
- Tester opens the call record.
- Tester reviews call record.
- Tester transfers a call to another
agency without permissions.
- Tester will open the call record
- Tester reviews call record.
- An administrator views log file.
D.15.4.3 Expected Results:
The call record will show that the call record was transferred to the
other PSAP with permissions, and that the transfer was attempted, but
not completed to the agency without proper permissions. The log will contain the following information: a) request date/time,
b) notification of transfer success/failure date/time, c) transfer
requestor, d) intended recipient, e) transferred data.
D.15.4.4 Pass/Fail:
D.15.4.5 Results:
D.15.5 The system shall display
an
acknowledgement message of data receipt to the originating requestor
upon successful call record transfer(Use Case Not In POC Test)
D.15.5.1 Test Description:
The tester will transfer a call record to an agency that has
permissions to receive the data. This will be monitored from
the test bed PSAP location.
D.15.5.2 Test Procedure:
- Call initiated to test bed PSAP using
any technology.
- Tester receives call.
- Tester enters data into call record.
- Tester releases call.
- Tester opens call record.
- Tester transfers call record to a PSAP
with permissions to receive data.
D.15.5.3 Expected Results:
After the tester transfers the call record, the tester will receive a
message that the transfer was successful.
D.15.5.4 Pass/Fail:
D.15.5.5 Results:
D.15.6 The system shall display
a message
that data was not received to the originating requestor upon failed
call record transfer(Use Case Not In POC Test)
D.15.6.1 Test Description:
The tester will attempt to transfer a call record to an agency that
does not have permissions to receive data. This will be
monitored from the test bed PSAP location.
D.15.6.2 Test Procedure:
- Call initiated to the PSAP using any
technology.
- Tester receives call.
- Tester enters data into call record.
- Tester releases call.
- Tester opens call record.
- Tester transfers call record to a
responding agency without permissions to receive data.
D.15.6.3 Expected Results:
After the tester attempts to transfer the call record, the tester will
receive a message that the transfer was not successful.
D.15.6.4 Pass/Fail:
D.15.6.5 Results:
D.15.7
The Business Rules DB
shall
contain permission rules for data transfers(Use Case Not In POC Test)
D.15.7.1 Test Description:
An administrator will review the business rules database for the
permission rules for the transfer of data. The administrator
will make changes to the database and test those changes. This will be monitored from the test bed PSAP location.
D.15.7.2 Test Procedure:
- Tester opens call record.
- Tester transfers call record to a PSAP
with permissions to receive data.
- Administrator opens business rules
database.
- Administrator reviews database records.
- Administrator changes permission level
of receiving PSAP.
- Tester opens call record again.
- Tester attempts to transfer call
record to same PSAP without permissions to receive data.
D.15.7.3 Expected Results:
The data will transfer properly initially but will be blocked after the
rules are changed.
D.15.7.4 Pass/Fail:
D.15.7.5 Results:
Appendix
E—Total System Test Scripts
E.1
Call Setup
E.1.1 Test Description:
This test will provide a system test of the processing of calls to the
Next Generation 9-1-1 (NG9-1-1) system from various technologies
outlined in Sections 9 and 10. This will be monitored from
the test bed PSAP location. This test will cover the
following use cases in general terms for the tested technology:
- Call Authentication
- Recognize Originating Location
- Recognize Call Type
- Route Call to PSAP.
E.1.2 Test Procedure:
- Two calls initiated from this
technology to PSAP approximately 30 seconds apart.
- First call processed through NG9-1-1
network.
- First call delivered to proper PSAP.
- Second call processed through NG9-1-1
network.
- Second call delivered to proper PSAP.
E.1.3 Expected Results:
The call will be properly routed through the NG9-1-1 network to the
correct PSAP without delay.
E.1.4 Pass/Fail:
E.1.5 Results:
E.2
Call Handling
E.2.1 Test Description:
This test will provide a system test of the processing of 9-1-1 calls
from various technologies outlined in sections 9 and 10 to the NG9-1-1
system and PSAP. This will be monitored from the test bed
PSAP location. This test will cover the following use cases
in general terms for the tested technology:
- Answer Call
- Determine and Verify Location of
Emergency
- Determine Nature of Emergency
- Identify Appropriate Responding Agency
or Service
- Establish Conference Call &
Provide Network Bridging Services.
E.2.2 Test Procedure:
Continue using the calls initiated in E.1:
- First call delivered to the tester
workstation.
- System displays a visual and audible
notification at tester workstation.
- Tester selects (or automatically
answers) call.
- Tester reviews data associated with
call (nature of emergency, location, response agencies).
- Tester enters updated information.
- Tester places call on hold to answer
second call.
- Tester reviews data associated with
call.
- Tester enters updated information.
- Tester conferences call to another
PSAP.
- Tester transfers call to another PSAP.
- Tester reviews how long first call
was on hold.
- Tester waits for indicator that call
has been on hold too long.
E.2.3 Expected Results:
Both calls will be sent to the tester’s workstation with the proper
information, and the tester will be able to add more
information. The call and the information will be received at
the second PSAP. The tester will be able to place the call on
hold and see the time on hold. The call on hold will activate
a visual and audio notification to the tester that the pre-set
threshold time limit has been exceeded.
E.2.4 Pass/Fail:
E.2.5 Results:
E.3
Data Handling
E.3.1 Test Description:
This test will provide a system test of the processing of 9-1-1 calls
from various technologies outlined in Sections 9 and 10 to the NG9-1-1
system and PSAP. This will be monitored from the test bed
PSAP location. This test will cover the following use cases
in general terms for the tested technology:
- Update Mobile Caller’s Location
Information (if caller is mobile)
- Record Call
- Obtain Supportive or Supplemental Data
post call delivery
- Initiate Callback
- Transfer Call Record.
E.3.2 Test Procedure:
Continue using calls initiated in E.1 and used in E.2:
- Tester picks up call on hold.
- Tester communicates with caller.
- Tester enters updated information in
call.
- Tester queries a supplemental database
for information.
- Tester releases call.
- Tester opens record of call to verify
data.
- Tester transfers the call record to
another agency.
- Secondary agency verifies receipt of
call record.
- Tester initiates a call back to caller.
E.3.3 Expected Results:
The tester will pick up the call on hold and communicate with the
caller. The tester will add more information after the call
is on hold. Tester will update the caller’s location and
query supplemental databases. The tester will review and
transfer the call record. The tester will call back the
calling device.
E.3.4 Pass/Fail:
E.3.5 Results:
Appendix
F—Task 3C/3D Report
Appendix
G—Data Collection Results
Footnotes:
1) The emergency services
internetwork will be “interoperable” in that the networks and systems
that comprise the NG9 1 1 architecture system of systems will have the
ability to work together using standard formats and protocols.
2) The term “call” is used
in this document to indicate any real-time communication—voice, text,
or video—between a person or sensor needing assistance and a Public
Safety Answering Point (PSAP) call taker.
3) “Internetwork”—to go
between one network and another; a large network made up of a number of
smaller networks.
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