Customer Service Info

Contact ATF

Revised: 3/09/09

The Bureau of Alcohol, Tobacco, Firearms and Explosives cannot respond to e-mail inquiries relating to technical, policy and/or legal questions. Inquiries of this nature can only be addressed through a letter outlining your questions to the following address:

Bureau of Alcohol, Tobacco, Firearms and Explosives
Office of Public and Governmental Affairs
99 New York Ave. NE
Mail Stop 5S144
Washington, DC 20226

You will receive a written response to your inquiry. Specific and general questions can be directed to the following e-mail addresses:

ATF General Questions

ATF General questions:
Before submitting a question or concern, please visit our Frequently Asked Questions sections below. Send e-mail to ATFMail@atf.gov.
Distribution Center Order Form:
To order forms, publications and other information items.
ATF Employment:
Please visit our Careers in ATF page for more information.
Arson and Explosives General Questions:
Before submitting a question or concern, please visit our Frequently Asked Questions section. Send e-mail to: eps@atf.gov.
Congressional Inquiries:
Congressional inquiries should be directed to the Office of Legislative Affairs. Send e-mail to: legislativeaffairs@atf.gov
Freedom of Information Questions:
Before submitting a question or concern, please visit our Internet section. Send e-mail to: foiamail@atf.gov
Gang Resistance Education and Training (G.R.E.A.T.) Questions:
Send e-mail to: great@atf.gov
Technical site questions:
webmaster@atf.gov

Firearms Questions

Firearms General Questions:
Before submitting a question or concern, please visit our Frequently Asked Questions section. Send e-mail to: eps@atf.gov
Firearms and Explosives Imports Questions:
Before submitting a question or concern, please visit our Frequently Asked Questions section. Send e-mail to: eps@atf.gov
Firearms and Explosives Licensing Questions:
Before submitting a question or concern, please visit our Frequently Asked Questions section. Send e-mail to: National Licensing Center
National Firearms Act Questions:
Send e-mail to: eps@atf.gov

Alcohol and Tobacco Questions

Alcohol & Tobacco Diversion
Inquiries regarding alcohol and tobacco diversion should be sent to: eps@atf.gov
Alcohol & Tobacco Permits
Questions relating to alcohol and tobacco permits, COLAs online, Federal Excise taxes and Special Occupational taxes along with general alcohol and tobacco statistics should be directed to the Alcohol and Tobacco Tax and Trade Bureau at their website: www.ttb.gov