Air Travel Consumer Reports for 2007
The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Enforcement and Proceedings (OAEP). The report is designed to assist consumers with information on the quality of services provided by the airlines. This page was last updated on December 3, 2007, and the most recent data is from October 2007.
The report is divided into six sections (Flight Delays, Mishandled Baggage, Oversales, Consumer Complaints, Customer Service Reports to the Transportation Security Administration, and Airline Reports of the Loss, Injury, or Death of Animals During Air Transportation). The sections that deal with flight delays, mishandled baggage and oversales are based on data collected by the Department’s Bureau of Transportation Statistics. The section that deals with consumer complaints is based on data compiled by the OAEP’s Aviation Consumer Protection Division (ACPD). The section that deals with customer service reports to the Department of Homeland Security’s Transportation Security Administration (TSA) is based on data provided by TSA. The section that deals with animal incidents during air transport is based on reports required to be submitted by airlines to the ACPD. Each section of the report is preceded by a brief explanation of how to read and understand the information provided.
The report is usually issued during the first week of each month. Oversales are reported quarterly rather than monthly, and oversales figures may be slightly older than the other data in certain months. The report, which contains tables of information, is best printed in "landscape" orientation.
Additional air travel data can be found on the BTS website.
Reports Issued in 2007 |
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December 2007 Report PDF Version | MS Word Version Flight Delays: October 2007 / 12 Months Ending October 2007 Mishandled Baggage: October Oversales: 3rd Quarter 2007 / January-September 2007 Consumer Complaints: October 2007 Customer Service Reports to the Dept. of Homeland Security: October 2007 Airline Animal Incident Reports: October 2007 |
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November 2007 Report PDF Version | MS Word Version Flight Delays: September 2007 / 12 Months Ending September 2007 Mishandled Baggage: September 2007 / January-September 2007 Oversales: 3rd Quarter 2007 / January-September 2007 Consumer Complaints: September 2007 Customer Service Reports to the Dept. of Homeland Security: September 2007 Airline Animal Incident Reports: September 2007 |
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October 2007 Report PDF Version | MS Word Version Flight Delays: August 2007 / 12 Months Ending August 2007 Mishandled Baggage: August 2007 Oversales: 2nd Quarter 2007 / January-June 2007 Consumer Complaints: August 2007 Customer Service Reports to the Dept. of Homeland Security: August 2007 Airline Animal Incident Reports: August 2007 |
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September 2007 Report PDF Version | MS Word Version Flight Delays: July 2007 / 12 Months Ending July 2007 Mishandled Baggage: July 2007 Oversales: 2nd Quarter 2007 / January-June 2007 Consumer Complaints: July 2007 Customer Service Reports to the Dept. of Homeland Security: July 2007 Airline Animal Incident Reports: July 2007 |
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August 2007 Report PDF Version | MS Word Version Flight Delays: June 2007 / 12 Months Ending June 2007 Mishandled Baggage: June 2007 / January-June 2007 Oversales: 2nd Quarter 2007 / January-June 2007 Consumer Complaints: June 2007 / January-June 2007 Customer Service Reports to the Dept. of Homeland Security: June 2007 Airline Animal Incident Reports: June 2007 |
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July 2007 Report PDF Version | MS Word Version Flight Delays: May 2007 / 12 Months Ending May 2007 Mishandled Baggage: May 2007 Oversales: 1st Quarter 2007 Consumer Complaints: May 2007 Customer Service Reports to the Dept. of Homeland Security: May 2007 Airline Animal Incident Reports: May 2007 |
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June 2007 Report PDF Version | MS Word Version Flight Delays: April 2007 / 12 Months Ending April 2007 Mishandled Baggage: April 2007 Oversales: 1st Quarter 2007 Consumer Complaints: April 2007 Customer Service Reports to the Dept. of Homeland Security: April 2007 Airline Animal Incident Reports: April 2007 |
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May 2007 Report PDF Version | MS Word Version Flight Delays: March 2007 / 12 Months Ending March 2007 Mishandled Baggage: March 2007 / January-March 2007 Oversales: 1st Quarter 2007 Consumer Complaints: March 2007 / January-March 2007 Customer Service Reports to the Dept. of Homeland Security: March 2007 Airline Animal Incident Reports: March 2007 |
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April 2007 Report PDF Version | MS Word Version Flight Delays: February 2007 / 12 Months Ending February 2007 Mishandled Baggage: February 2007 Oversales: 4th Quarter 2006 / January-December 2006 Consumer Complaints: February 2007 Customer Service Reports to the Dept. of Homeland Security: February 2007 Airline Animal Incident Reports: February 2007 |
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March 2007 Report PDF Version | MS Word Version Flight Delays: January 2007 / 12 Months Ending January 2007 Mishandled Baggage: January 2007 / January-December 2006 Oversales: 4th Quarter 2006 / January-December 2006 Consumer Complaints: January 2007 Customer Service Reports to the Dept. of Homeland Security: January 2007 Airline Animal Incident Reports: January 2007 |
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February 2007 Report PDF Version | MS Word Version Flight Delays: December 2006 / 12 Months Ending December 2006 Mishandled Baggage: December 2006 / January-December 2006 Oversales: 4th Quarter 2006 / January-December 2006 Consumer Complaints: December 2006 / January-December 2006 Customer Service Reports to the Dept. of Homeland Security: December 2006 / January-December 2006 Airline Animal Incident Reports: December 2006 / January-December 2006 |
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January 2007 Report PDF Version | MS Word Version Flight Delays: November 2006 / 12 Months Ending November 2006 Mishandled Baggage: November 2006 Oversales: 3 rd Quarter 2006 / January-September 2006 Consumer Complaints: November 2006 Customer Service Reports to the Dept. of Homeland Security: November 2006 Airline Animal Incident Reports: November 2006 |
Office of Aviation Enforcement and Proceedings
U.S. Department of Transportation
1200 New Jersey Ave, SE
Washington, DC 20590
http://airconsumer.ost.dot.gov
